Other devices

Is there a time frame for Deezer HIFI Heos support?

I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.

I've read many topics about the problems with Chromecast Audio and I'm suprised that the Deezer people doesn't do anything about it. Of course, we all had wanted that streaming to Chromecast Audio could be lossless but for the moment I could have lived with the current bitrate. But I can't live with the unstable connection to Chromecast Audio. Sometimes it works fine but most of the time when choosing a new track, the message "Reading data... almost finished bla bla bla" appears and it is never finished. If I turn off the Chromecast Audio, the track works fine. I'm in a trial period and if the Chromecast Audio connection isn't improved I have no need for Deezer. It's very sad, because I really like Deezer and was about to skip Spotify. Now, I have to get back to Spotify. Their Chromecast connection works fine. So, my question is: Why don't you Deezer folks do anything about it? /Alf

I have a couple of Onkyo devices with built-in Chromecast functionality. However, this is not working with Deezer. When I try to play on the Onkyo via Chromecast, Deezer states "loading" and never finishes, or only plays very short sequences (few seconds) of audio before loading again. Bug appears for both beta and normal version of Deezer since a few month. Please fix. This is working for me with Spotify, Google Play Music and many other music player apps.

When playing a playlist or an album I would expect the next song to automatically start after the current song ends. The current behavior, however, stops the playback after one, or just a few songs. When this happens I cannot manually switch to a new song, all play/pause buttons control the song that just ended. So until I reload the page all I can do is listen to the same song over and over. This might be the repeat of: https://en.deezercommunity.com/other-devices-49/fixed-music-stops-after-playing-one-song-on-browser-7208 Debug info: Using Google Chrome Version 71.0.3578.98 on Debian-based Linux with kernel 4.18.10

Hello everyone.I have a Deezer family subscription, and in the Google Home app on Android, I cannot get Deezer to show up in the list of music services. Note that Spotify does show up in the list (see screenshot).Also, when I tap on “other music services”, nothing happens.I really would like to use this because I have a Google Home device and I cannot play music on it if Deezer is not added as a music service in Google Home. I can, of course, cast Deezer to my device (like I’m casting to a chromecast) but I cannot use the speech recognition of the google home device and tell google “play Michael Jackson on Deezer” because it is not in the list of music services.Thanks for any clue on this. 

Hi, I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong. I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct). Have reset the multiroom twice, uninstalled and reinstalled the app. Powered off and on my mobile twice. Still advises wrong ID or password? Is there a known problem currently occurring? Cheers

Hi, Is it now possible to listen to our playlist with Alexa ?

After link my Dezeer account with my Echo Dot in Brazil, I recieved the message "Deezer is not currently supported in your region" In the same WIFI I can use Dezeer in my mobile, without restrictions. This region restriction in Dezeer in only for the Alexa app?

Good morning. I recently switched from using Virtual Dj to Pioneers version called Rekordbox. I'm trying to connect it to my account to show up like it did in Virtual Dj. Can you help me? Thanks. Lorenzo

For some reason the desktop app (OS 😵 doesn’t keep me logged in, so I periodically need to sign in again.   Doing so requires spending 2-3 minutes clicking on pictures of traffic lights and fire hydrants.   This is absolutely ludicrous behaviour for a *desktop* app. Honestly, the desktop app shouldn’t auto-logout at all. If you are so worried about robots, then switch to 2-factor authentication or something.

Can I use music from Deezer and apply it to my Serato DJ software so I don't have to pay for songs individually through iTunes? If so, how can I connect the two together? Keep in mind I want to go from Deezer > Serato DJ. Any help I can get today would be greatly appreciated.

Hi ,The HiFi icon is visible otherwise, but it disappears all of a sudden when I start casting to my chromecast audio.Does this mean the audio isn't HiFi anymore while casting?I'm on deezer beta btw  

Since yesterday afternoon, my connection to Deezer via Chromecast built in has not worked. I have a streamer Pioneer n-30ae At first I thought there was a bug in the streamer but other apps- for example TuneIn normally work over Chromecast. I did everything possible to solve the problem, but without success. I restarted the streamer and modem, reset the device, uninstalled the Deezer app from my phone, and reinstalled, cleaned the cache, tried the beta version. Nothing helped.Deezer via Chromecast doesn't work. Can you please help me? The fault must be on Deezer side.  It's never happened before. Thank you 

Is there any way to fix this? I can’t play my tracks. I know this has been happening for a bit and to some others too.I am on Chrome OS, and have to stay on it so no mobile app or premium either. 

Would love to know why there's no Chromecast option on the Deezer Desktop app. I realise that it's in Beta only, but is there a plan to include it? I'm currently a Spotify (Premium) user and would be happy to change over to Deezer should there be the option to cast directly from the desktop app 🙂

Hi just started a free trial and have downloaded Deezer on Sonos. when I go to play music On Deezer I click on audio then devises but it's only showing my iPad to play on not Sonos. I have deleted Deezer on Sonos rebooted and reinput Deezer again on Sonos still have the same problem. Deezer is not recognising Sonos. please advice.

I have a Samsung Galaxy Note 8 and i just purchased a Fitbit Versa 2. I have tried for 2 days straight to get Deezer to work on the watch with no luck.I get to the point twhere i type the activation code from the Deezer app onto my Versa and then it says “Link accounts” - every time i do this I get a message “Uh oh, unexpected error occurred”.Can someone please help!!

With a HiFi subscription I use a HiFi supportet Harman Kardon device.  Does anybody know wether Bluetooth connection provides HiFi quality on a HiFi supported device or is Wfi or Cable the only alternatives? Steinar Bakken, Oslo, Norway

Anyone know of a plugin for Deezer that will work with KODI? I found a plugin on github (from 2017), but it doesn’t work.

Recently, there is a memory leak when using the player in the browser. After closing the tab with the player, the memory returns. OS: Debian 8.8 amd64 / 3.16.0-4-amd64 #1 SMP Debian 3.16.51-3 (2017-12-13) x86_64 GNU/Linux Browser: Firefox Quantum 59.0.2 (64-bit)

When I put Deezer into offline mode and use it through Android auto no playlists or albums are shown even though they are downloaded. This would really help in reducing data usage on a long drive. Also, when browsing albums in Android auto it would be great to find based on artist. My album list is quite long and when trying to find a new album when I can't remember the name is difficult. Any help here would be appreciated. Thanks, Jon

The deezer app is on my ionic. When I try to open it sends me back to fitbit app to verify Wi-Fi even though it's clearly showing as connected to wifi

How can I change the default download location to my storage HDD instead of my 100GB SSD C: drive? I can’t download anything because it clogs up my SSD which slows it down and increases the wear and tear on the drive. Spotify allows you to change the download location while still keeping the files encrypted, I expected Deezer would allow this as well when I bought it, but I can’t find the setting anywhere. I mainly use Deezer HiFi on my desktop after switching from Spotify, and I was very impressed with the amount of features Deezer has over spotify. I don’t want to switch back but not allowing the download folder to be changed is IMO, an essential feature. OS: Windows 10 Enterprise LTSC 2019(Installed Deezer app through powershell) Storage:       C: crucial MX500 120GB       D: seagate barracuda 3TB