Skip to main content
One Hit Wonder
John 2
One Hit Wonder
August 4, 2019
Answered

Samsung TV keeps loading and nothing happens (cannot play My Music)

  • August 4, 2019
  • 237 replies
  • 13837 views
I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad. Can anyone help.
    Best answer by MarekZzz

    Hi there @MarekZzz and all,

    Sorry that's happening. We're waiting for updates from our developers at the moment. Once we've got more info, we'll be happy to share with the rest of our community. Thank you for your patience and understanding :pray_tone2:


    Hello,

    newer version 1.0.25 for Samsung Tizen TV seems fine now, fast and no more freezes :blush: .

    Thank you so much! :sunglasses:

    237 replies

    Show previous replies
    Guitar Hero
    Armiixteryx
    Guitar Hero
    November 21, 2021

    Jaime,

    I wrote a model in the text above, UE50TU8502UXXH_ Crystal UHD 4K. TV is almost new 2020. Internet is very fast at the cable. The other apps on TV work perfectly. After a few songs sometimes 3, sometimes 10, no rules, reproduction of songs just stop. 

    Cheers

     

    It happens to me too. With YouTube or Netflix it goes smoothly, so it is an issue with Deezer App for Samsung TV.

    Yula
    Deezer Staff
    Yula
    Deezer Staff
    November 22, 2021

    Jaime,

    I wrote a model in the text above, UE50TU8502UXXH_ Crystal UHD 4K. TV is almost new 2020. Internet is very fast at the cable. The other apps on TV work perfectly. After a few songs sometimes 3, sometimes 10, no rules, reproduction of songs just stop. 

    Cheers

     

    It happens to me too. With YouTube or Netflix it goes smoothly, so it is an issue with Deezer App for Samsung TV.

    Yes, it is. A new version of the Samsung TV App will be live very soon and will solve these issues! Hold on tight:muscle_tone4:

    (She/her) add your pronouns to your signature!
    Roadie
    donny72
    Roadie
    January 7, 2022

    Any update on this as I am experiencing the same issues as the above comments on my Samsung TV. All I get is that it can't connect to the server and to try again later.

    Anonymous
    January 8, 2022

    Hey @donny72 

    What is the name of your Samsung TV?
    When did you buy the TV?

    Could you check which version of the Deezer app is installed or which is offered to you in the Samsung AppStore.

    You can only use Deezer on SamsungTV if the device is from 2017 or newer. The old app no longer works.

    Guitar Hero
    edgars.sults
    Guitar Hero
    September 15, 2022

    This still hasn’t been fixed.

    But the Spotify app works fine, time for a switch.

    Roadie
    Bukan
    Roadie
    February 21, 2024

    Hello, the problem with Samsung smart tv continues, after of more of 5 years with the same complaints, deezer support will make something about for solve it?

    Leonídia.Deezer
    Community Manager
    Leonídia.Deezer
    Community Manager
    February 23, 2024

    Hi @Bukan, sorry to hear that you're still experiencing this issue.

    To help with the investigation, could you please provide answers to the following questions:

    • What email address are you using to log into the Deezer app on your TV?
    • What are the TV brand and model code? You can find this on the back on the TV (this code can also be found in the settings of your TV).
    • Could you tell me if your TV is connected to your network via your Wi-Fi or via cable?
    • Could you check if you have strong signal on your TV (you can test other apps such as YouTube and let me know how fast it takes to download)?
    TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement