Troubleshooting

Hi,in the past days, while I am listening to Deezer on Windows App at one point the music stops and telling me:“An error occurred, please try again later”This has been happening the past days and I am a bit sick of not being able to listen to music anymore due to this.Unfortunately I will soon have to switch back to Spotify as Deezer seems super buggy and not reliable :( What a pity.

I recently got a popup along the lines of “What vibe would you like for your summer playlist” and after selecting an option it came up with a generated playlist. I accidentally clicked back and now I have no idea if I can find it in the app again. It was a pretty good playlist as well, any help is appreciated!

I cast a song to a speaker via the app, and it plays on the speaker. I can pause the song or skip back and forth from the pull down screen, but there’s no way to change the song within the app once I’ve cast the song. In addition, when I find a different song on the app and hit play, it starts playing on the phone, while the previous song is playing on the speakers. It’s common to accidentally have two songs playing, and I have to stop casting and shut the whole app down in order to fix it. This issue happens on multiple speakers/devices. I’ve had the same issue since I downloaded Deezer over a month ago. App is updated. I’ve cleared the cache. Reinstalled the app. I’m using a Samsung Galaxy S23+. Spotify works perfectly. Tidals works perfectly. Only Deezer has issues. Also throwing it out there that the Deezer AI virtual agent is absolutely infuriating. 

Deezee will connect to my speakers individually, but not the speaker group. I never had this issue with Spotify. 

Everyday at 4pm Deezer stops working.  I get an error message.  No matter what time I start playing Deezer.  I might be listening for 6 hours or 2 but at 4pm it stops and won’t start again until the next day.  I am using the Windows application.  After this only way I can listen is on a browser or my phone app.

Io come posso entrare con voi dare la password 

Clockz - Alarm clock for DEEZER is now available for free and with no adsFor android only 😊You can now wake up to your favourite tracks from DEEZER .Note - Clockz is using the user account to retrieve the tracks and playlists therefore you must log in with your DEEZER credentials to be able to use the app . Login is using Deezer official AuthFeatures :Choose songs you would like to be waking up to ( One or multiple songs) Choose your favourite playlist Randomize the songs in a playlist to get fresh songs every day Volume is gradually going up so you won't be surprised with a loud tunes Recurring alarm - Set a recurring alarm for specific days and disable an alarm for the next day only when needed . Snooze - Set snooze to be between 1 min up to 30 min . Vibration - Choose to enable/Disable vibration Theme - Choose between Purple Deezer or orange . Prefer something else? Turn on Dynamic theme in settings to change the app theme based on your device general theme. Backup plan - In case s

Not work properly remove artist from recommendedI remove russian artist but the not remove

When I use Deezer with CarPlay, I can browse artists and albums, but the list appears to be in a sort of alphabetical order mixed with the year an artist or album was added.For example, if I want to find the band Serenity, I have to scroll through a very long list because I don’t know in which year I added them.Is it possible to change this so that the added years are removed, and artists and albums are shown in a clean alphabetical order without the “year added” information?  

I uploaded MP3s with all the correct info, and this does appear in the MP3 playlist. But if I like those songs, and look at them in my “favourites” playlist, the info is missing. 

Doesn’t matter what software I use, I’m getting this error:"The requested content is not loading. Error: MS1002"In freshly installed Android app, in Windows 10 app, just in browsers - MS Edge, Firefox, Waterfox, never mind.I logged out/in, cleaned cookies, caches etc.

Hello, Long time user of this service; pay for premium for 3 years now, maybe longer. I noticed the last two months I’ve not been able to play music and get this error “The requested content is not loading. Error: MS1002” I’ve opened two cases with no response from the deezer. Is everyone getting this problem? 

Deezer widget on Android does not work. There are a lots of messages about it here, going back over a year, but no solution to be found. 

Have bug with App. When i'm exit from app and start it again my queue cleared, current track change to first track from new random queue At android when i'm exit the app save current track and queue, and when i came back app start from saved posiition

Spotify transfer here - the Queue does not work in the way I expect. If I hit “add to queue” I want that song to play right after the one I’m currently listening to. Deezer adds it to the end of the playlist that I am listening to, which could be up to a hundred or so songs. This feature is especially annoying when I am driving and don’t have time to manually move it up in the queue. I am aware of the “Listen next feature” but adding multiple in a row to that reverses the order I want to hear them in ( the order I add them). The Add to Queue feature seems useless. Is there any way around this? Am I using it the wrong way? I’ve seen a lot of people with this problem but no concrete solution from Deezer. Between this and having to manually add my favorites playlist because the sync added everything in reverse I am considering switching back until these issues are fixed. :/

Been getting this error for the better part of a month, MS1002. Trying to contact deezer support and just keep getting automated bs responses, really irritating when you pay for a product and it's completely unuseable, should get a free month really.

In a computer in Linux Mint 21.1 (vera) using firefox 129 I am unable to listen any song at all !!!The internet connection is not detected while I can ensure it is fullly working for all other sites.The message is:Your computer seems to be offline. We'll keep trying to reconnect.

So far I’ve tried disabling my adblockers and tried a different browser but still it says I’m offline. The message comes and goes every few seconds. Windows laptop. My mobile app is fine.

Hello,I know this issue has been stated before, but it has been 5-6 months with no update or fix.When searching for a song in a playlist only half of the input is registered. When typing at a normal pace it will only register half of the letters. I have to type with a second delay between every letter to search a song which is highly annoying.I am on the latest beta version of the app.I have tested this on Android 13, 14 and 15 and all three have this issue.I am using the standard G-Board as my keyboard. Best regards,Milan van Laar 

Hello Deezer help center,I noticed that the music playing will randomly stops. Then if I unpause I hear 1/10th of a second of music then there is no sound but the track keeps going forward (time is increasing). Going back or forward won't fix it. Last few times I had to force shutdown deezer in android apps parameters to make it work again. But now it doesn't work anymore. Even a full phone restart won't fix it. What can I do ? 

As of last night (29.06.2026) Deezer is no longer showing in my Notification Centre on my iPhone if I swipe down. iOS is the most recent, Deezer is up to date. Anyone else having this issue? I can now only pause, play, skip, etc by actually going into the Deezer app which is obviously unhelpful. 

I logged off of deezer since it wasn't downloading a playlist of mine, or rather, kept cancelling downloading midway. I wanted to log off and log in but now it's like this, i clicked retry but it just sends me to here again. I restarted my phone and im not using the beta version. I'd appreciate some help if anyone else got the same error, I couldn't find on forums :(

As topic says, i have like 3500 songs in my playlist and it's really pissing me off to wait for it to download. is there a solution or do i really need to leave my open for 10 hours and hours for the best? 💔

So I have a handful of playlists I regularly use and like to keep downloaded. However everytime I add a new song to these playlists the new songs don't seem to download. Is there a way to manually refresh this or not. I am coming from Spotify where this seemed to go a lot smoother.