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Article Windows/Mac Deezer Desktop App - Bugs/Issues/Workarounds

Our Desktop app can improve, and we need your help This is the topic dedicated to all problems you may face when using our desktop app, big or small. What should I post here? if the app is acting in an unusual way, when you click on the menus and buttons, for example if the player is di...

Other devices

iOS Last.fm scrobble not working with family account

Hi, I recently switched to iOS and wanted to continue scrobbling to my last.fm account using Deezer.The official iOS last.fm app doesn’t work, and neither do any other app.Since I am using a profile on a family account (not the main profile), I have not found a way to connect my account to last.fm. ...

iOS

Chromecast from Deezer Desktop (Win10)

Would love to know why there's no Chromecast option on the Deezer Desktop app. I realise that it's in Beta only, but is there a plan to include it? I'm currently a Spotify (Premium) user and would be happy to change over to Deezer should there be the option to cast directly from the desktop app

Other devices

podcasts not loading

When i click on a podcast they do not load. Shows error message.I have cleared cache.. checked for updates and u installed and reinstalled the app.. the last 72hrs rhis has happened.

Android

Cannot Shuffle LARGE Playlists on Google Home

Hi, So I recently aquired a Google Home Mini. I’ve set it up and linked my Deezer account to it. It seems that if I ask Google Home to play one of my smaller playlists, it will play and shuffle them just fine. But if I ask Google Home to shuffle one of my larger playlists (719 tracks, 47h:36m:31s) i...

Other devices

Widget is not working anymore

Suddenly my playlists embedded in deezer widgets stopped to work. it is not working in chrome PC and chrome Android. Instead of the list of the musics, the playlist now presents a picture of 4 of the musics, and do not play then. I tryed to clear cache, also completely unlistalled and reinstaled chr...

Other devices

Direct play from Deezer to Sonos

Hi just started a free trial and have downloaded Deezer on Sonos. when I go to play music On Deezer I click on audio then devises but it's only showing my iPad to play on not Sonos. I have deleted Deezer on Sonos rebooted and reinput Deezer again on Sonos still have the same problem. Deezer is not r...

Other devices

Deezer internet radio via Bose Portable Home Speaker

Hi...I can listen to internet radio stations on the Deezer iPhone app, but not when listening to Deezer through the Bose Portable Home Speaker. What am I doing wrong or is this not possible? Thanks...Grant

Other devices

Miniplayer not showing anymore (Android)

All of a sudden, the miniplayer stopped showing on my Android phone (8.1.0) and I have to go back to the App every time I need to skip/replay a song.

Android

Siri shortcuts not working properly on Deezer iOS app

Siri on the Deezer app is not working properly, whether I use the built in iOS13 capabilities (“Hey Siri, play my favourite tracks on Deezer) or whether I use shortcuts created in Siri Shortcuts. Most of the times, Deezer won’t recognise any of my playlists and will just start playing my flow or a s...

iOS

Streaming from mac app to receiver

I am using the macOS app so that I can get lossless streaming but I can’t figur out how to stream from the app to my receiver. Airplay doesn’t support lossless and there is no chromecasting ability in the mac app (even though the mobile app seems to have that capability). What are my options?

Other devices

Google Home password error

I signed up for Deezer Premium today, and tried to add it to my Google Home devices via the Home app on Android. I open the Home App → “+” → Music → Deezer → Link Account → enter my credentials, then I receive the error, “Your details are incorrect. Please try again.” I am logging in with a Deezer I...

Other devices

Deezer HiFi skipping on Sonos

Deezer HiFi skipping on Sonos, some individual speakers intermittently dropping out then reconnecting. Sometimes I'll get the insufficient network speed message on the Sonos app. My internet connection is 100Mbps and very reliable. Deezer app on my phone works fine. All other sources streaming throu...

Other devices

Loading - Almost there

I’m going nuts! This has been a few days now, it just says loading and goes no further. I’ve cleared cache’s, uninstalled then reinstalled the app, chose different places for storage INTERNAL and SD card. I’ve tried it on wifi AND data. I’ve tried downloading songs and it won’t even play those. Ca...

Android

Annoying Waze ads appears even with Premium subscription

Hi! Long time ago I decided to go with premium subscription to avoid listening any kind of advertisement. Deezer's Plans page still says that Premium subscription provides `no ads` feature. Last week or so, you added support of Waze integration and it broke `no ads` feature. I mean each time when I...

iOS

Deezer Application on Windows

Good afternoon, why can't you just download an application on a pc not through Microsoft?

Other devices

Favourites tracks not marked

Recently I've noticed that some of my favourited songs are not marked with the heart symbol when I find them in search. They appear in the list of favourites but when I search for and find the exact same song, the heart symbol is not filled in. This doesn't happen for all songs. Just some of them....

Android

Notifications open another app instead of Deezer

Every time I try to open one of the notifications in the app about new releases, albums or anything, instead of playing the music or showing me the new playlist by clicking on the notification, it opens the BOOM app of my UE BOOM speaker and when I go back to Deezer the notification has disappeared....

iOS

Can't add favourite artist on Deezer Android app

Android

How to stop vibration while downloads on Deezer

Hi! Does anyone know how to deactivate vibration from the phone everytime a song is downloaded? I don't find the option in the configurations. Thanks

Other devices

Profile switching issue on Deezer mobile app

Hi, I wrote to you recently as I was having issues switching between family user profiles on my Deezer app when using a cellular connection (no issue when on wifi) On cellular when I try to switch to another profile it hangs and does nothing, then I have to force close and log back into the app. I...

Android

Paul Simon - In A Parade from Stranger to Stranger keeps stopping

Hello,The song “In A Parade” keeps stopping mid song and has been happening for a week now. It’s on the album “Stranger to Stranger by Paul Simon.It’s really making me sad cause I’m singing along, it’s like I’m in parade too and then all of sudden it’s silence. Please help!

Other devices

Deezer android app podcasts in Australia?

Will you be bringing podcasts to the android app? I live in Australia and it seems as though the app I'm using does not have some features that i see people talking about.

Android

Some songs don't play well on my phone

Lately there are some songs that don’t play well on my phone. I can hear them perfectly on other devices, but on my phone they sound just odd (it sounds like a ruined CD, I don’t know how to explain it...)I had this problem with three songs from The National’s album “Cherry Tree” (“Cherry Tree”, “Ab...

iOS

I lost the ability to queue music

I recently lost the ability to queue music in the app. The buttons “add to queue” and “play next” (free translation - I have the app in Swedish) just disappeared. I think it might have happened when I upgrade my devices OS to the newest version.Any idea how to get the buttons back? They are pretty i...

iOS

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