Skip to main content

Troubleshooting

Tips, tricks and guides

1649 Topics
Jaime.Deezer
Community Manager
Jaime.DeezerCommunity Manager
published in Other devices
Deezer x Sonos

As some of you may already know, Deezer entered into a long-term partnership with Sonos earlier this year. Since April, Deezer's streaming radio service, Sonos Radio, and its subscription service, Sonos Radio HD, have provided an extensive, curated music catalog. We in the Community team therefore want to take the opportunity to start a cooperation here too 💪. Sonos also has a 👉cool community 👈 So you can be excited to see what's to come. 😎 Sonos stylish speakers deliver incredible sound for music, TV and much more. They are the perfect partner for our music catalog. 🤝 The Sonos app allows you to listen to your entire Deezer music library in every room of your home. 🎵 Sonos really has a wide range of products, there is something for every taste 🔉  HERE you will find an overview and detailed descriptions of all speakers. ❗ Do you already know Sonos? Do you use the products? What are your recommendations? Feel free to leave a comment about it. ❗ Are you a proud Sonos user? 😎 Then

126228
awesomemac
Deezer Legend
K
Lucky Star
Kevin DeezerLucky Star
posted in Other devices
Security certificate issue on a number of devices

Hello Community,Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform. We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.We thank you for your understanding while we work with our partners to resolve these issues.

528985
B
Tiny Dancer
M
Tiny Dancer
mixavierTiny Dancer
asked in iOS
Can you still add searched songs to the queue?

I’m pretty sure (more like 100%) I used to be able to look up a song, click the options on the side and play it next or add it to queue. Today this doesn’t work. What’s going on?

20
M
Tiny Dancer
L
Tiny Dancer
Lena8123Tiny Dancer
asked in iOS
queue issue

I’m on iOS. Since the recent update I can’t add songs I’ve searched for to the queue. It only works when I’ve opened a pIaylist or an album page before going on the three dots. Does anyone know why it’s like this or how I can fix it? It’s just kind of annoying to me.

20
L
Tiny Dancer
M
Runaway Baby
Mathis01Runaway Baby
asked in iOS
cant connect deezer wear os from Iphone

Hi, I just bought a montblanc watch working on wear os, which is up to date, as well as my phone (iPhone 13), and can’t link my account (part of a Deezer family) to the watch. The only option proposed is « log in with phone » and when I click it I only get the message « hold your phone close to your watch to log in », and cancel or retry as only options. I’ve tried to delete and reinstall app, restarting both devices, installing deezer for the watch from the google play on my iPhone, but still nothing. Could you get me a solution for me to be able to use deezer on my watch ? 

122
M
Runaway Baby
O
Runaway Baby
olu.bhadRunaway Baby
asked in iOS
‘Play Next’ no longer an option on iphone

If there is a song already playing, and another song gets searched and I tap the three dots to open options, ‘play next’ no longer shows as the options. This wasn’t a problem until recently. About 2 weeks ago.This issue doesn’t affect the andriod app. Only on IPhone app. Pls resolve asap.  

151
O
Runaway Baby
E
Tiny Dancer
ewhiteyTiny Dancer
asked in Other devices
why do I have to login to the macOS desktop app every time??

someone was complaining about this 4 years ago and it is still an issue. it makes no sense to have to login a desktop app frequently. defeats part of the purpose. even the website doesn’t require logging in as much. 

312
M
Tiny Dancer
M
Runaway Baby
magmagRunaway Baby
asked in iOS
why can’t i change the cover to my favorite tracks

I tried changing it, and I can change it in the edit page but when I save the cover I chose, it doesn’t change the cover from the favorite tracks. I don’t know why, and j tried many times. Is this normal, like something they did or not.

305
Nina Nebo
Deezer Legend
N
Runaway Baby
NoxilusRunaway Baby
posted in Android
Bug report: keyboard input not registered Playlist search

Hi community,The playlist search often misses characters that I type in due to processing time on Android. I've made a screen recording that shows this in action:I'm typing the word: "hero" but you can see that characters "e" and "o" don't get typed due to a delay of some sort and it's annoying (pay attention to the keyboard) , global search is not effected from this issue.Running latest deezer on android 14 

369
Milan Van Laar
Lover
K
Runaway Baby
keroRunaway Baby
asked in Other devices
Audiocast M5 stopping-starting a few times when next song comes on

Hi, I’ve been using Deezer with the Audiocast M5 for five years, but recently I’ve been experiencing an issue—when new songs start playing, they keep stopping and starting a few times. I’ve tried using different phones to control it, and the Audiocast signal shows 100%.Thank you in advance.Joe

20
K
Runaway Baby
F
Runaway Baby
ferg8Runaway Baby
posted in Android
Music not being downloaded

Recently got a new phone so the first thing I did was rip through the list of favourite albums to download so I can listen offline if needed. This was about 3 weeks ago now.Today I was browsing my album list but noticed the download icon was gray, and checking the list only half of the music I selected had been downloaded. I have also verified this by selecting listen offline where I wad unable to listen to this music.Why is so much music failing to download? No error messages were seen. App has been restarted, cache cleared, phone restarted etc.Using Android 14 with the latest Deezer beta version. Phone has plenty of storage (400+GB free space).Getting pretty fed up with all these issues now, on the verge of cancelling and signing up with Tidal...

256718
O
Tiny Dancer
A
Runaway Baby
andreab 0303Runaway Baby
posted in Android
Sleep timer disappeared

I have been a very satisfied Deezer user for many years. But the latest version (8.0.36.4 on Samsung Galaxy S25+) seems to have lost the sleep timer. In addition, the options menu (3 dots in the upper right corner) is not opening. Could this please be fixed?

40819
L
Tiny Dancer
maartenvt
Lover
maartenvtLover
posted in Other devices
Sonos problem. Radio and mixes

When you select a song in the sonos app and select “play radio”,  or you select an endless flow,  or play a mix based on an artist or song,  then the sonos app will often constantly jump to the next song.  Please look into this because it’s an essential feature that does not work.

143
E
Runaway Baby
D
Runaway Baby
deomenRunaway Baby
asked in Android
Customizing functions are not working properly.

I have an android, S23 Ultra, no problems related to memory whatsoever, I've already done everything in my power, uninstalled, re-installed, logged into other accounts, tried to be a beta tester even, nothing works.The Home Page stays the same no matter how many times I adjust my recommendations, change artists, listen to another stuff, nothing updates and they still recommend and play artists that I've toggled (don't recommend track & don't recommend artist) the options. I've tried changing country, changing explicit, everything, as I've said above. Can somebody help?

91
Noam Asulin
Deezer Legend
T
Runaway Baby
Tim MillettRunaway Baby
posted in Other devices
Stuck on last track

Alexa starts on last track of favourites then stops & says that was last track. Then starts on it again when asked to play favourites, meaning it will only ever play last track. I've cleared cache, tried shuffle, tried skip & will always start and end in last track of favourites. I've mixed the tracks up in Deezer & she still starts on the same tune, then says "that was the last track" when asked to skip. Really annoying, as it will only play one track & stop playing.I've also found that when in shuffle mode for any playlist, Deezer will shuffle the tracks in the same order everytime. Which isn't shuffle really is it? 🫤

244
T
Runaway Baby
J
Runaway Baby
johnwulpRunaway Baby
asked in Other devices
Radio stations on Apple TV

Hi, on IOS en Web I can play radiostreams, what is the reason it's not available on apple tv?

92
Jaime.Deezer
Community Manager
D
Runaway Baby
DadoooorRunaway Baby
posted in iOS
Deezer volume goes to 50% when connected to car bluetooth

Hi, since few updates ago, when Deezer connects to my bluetooth car audio it automatically lowers the volume to 50%…no matter how I left it. It’s annoying  Is this a bug or something to disable in the settings? Thanks. 

37627
V
Tiny Dancer
D
Lover
Deano12345Lover
posted in iOS
No Longer Able To Browse Playlists When in CarPlay

Anyone else have or had this problem? Since the last app update, i have noticed that i can no longer browse a playlist or download folder when in carplay mode.When i select a playlist or downloads from the favourites, it just plays the first track in the list. I cant view the playlist and select a track. I now have to hit the next button to move tracks and that only works sequentially.I have deleted and reinstalled Deezer and also reset CarPlay and still got the same issue. 

13620
awesomemac
Deezer Legend
D
Runaway Baby
Doll CheRunaway Baby
asked in Other devices
"Access Denied" attempt at login following prompts on connecting Garmin watch to Deezer account via Garmin Connect App

I recently purchased a Garmin Venu 3s and am trying to connect the Watch to my Deezer account. I have done the following:Download Deezer app on Mobile Garmin IQ appOpen Deezer app on watchFollow prompt to open Garmin Connect app on phoneThe page that loads reads the following ‘Access Denied. You don’t have permission to access “http://connect.deezer.com/oauth/auth.php?” on this server ….’ ref code etc etc Has anyone else encountered this and found a solution?

698
G
Tiny Dancer
DenysUA
Runaway Baby
DenysUARunaway Baby
posted in iOS
Album details missing on iPad

 Hi. As you can see, album pages on iPad are lacking artist and album titles, album details are empty too. All is good on web and iPhone. I’ve witnessed this on iPad 11 and iPad mini 6.

317
M
Tiny Dancer
A
Runaway Baby
Anun1queusername2025Runaway Baby
asked in Android
Why is the deezer Android App notg compatible with my ASUS Chrome Book?

It works fine on my phone, but my daughter is struggling to access the service on her device without using the browser version, which is very glitchy and unreliable. 

152
awesomemac
Deezer Legend
S
Runaway Baby
strerdRunaway Baby
posted in Android
The same 50 songs come up when I'm playing my music.

I have 4900+ songs in my list & the same 50 songs keep coming up. I used to pay but I stopped because it was to expensive. I’m a free user.Wheatus came up with one song in between. Don’t get me wrong, I like the song, but twice with 1 song in between. I listened to it the next day & today.I’ve gone into settings & deleted what I could (without deleting all). The same thing happens - I get the same 50 songs coming up. I love KMFDM but Godlike is all that comes up. I have 20 tracks but the only one I hear is Godlike.I can’t remember the last time I heard The Tiger Lillies or Nancy Sinatra. Your algorhythm is all screwy. My phone is an Andriod last years model. The same thing happens on my computer.Please fix this. 

8310
S
Runaway Baby
B
Bigdubz
asked in Other devices
Direct play from Deezer to Sonos

Hi just started a free trial and have downloaded Deezer on Sonos. when I go to play music On Deezer I click on audio then devises but it's only showing my iPad to play on not Sonos. I have deleted Deezer on Sonos rebooted and reinput Deezer again on Sonos still have the same problem. Deezer is not recognising Sonos. please advice.

488169
GropplerZorn
Deezer Legend
E
Runaway Baby
Evil RaccoonRunaway Baby
posted in iOS
Random volume increase to maximum

For about two weeks, I have been having a problem with the music randomly turning up to maximum volume. I thought it was a problem with the old iPhone (XS), after several reinstallations of apps and updating the phone to iOS 18 the problem persisted. I replaced the phone and on the iPhone 15 the problem still occurs, but surprisingly at a lower frequency. Normalizing the sound in the app options did not help. Please help or I will have a heart attack.  😭 

108145
V
Tiny Dancer
P
Runaway Baby
PatatoRunaway Baby
asked in Android
erreur lecture impossible

Bonjour,Comme beaucoup de personne j'ai le problème erreur lecture impossible,J'ai testé toutes les solutions proposées,Sachant que je suis sur l'essai de 3 mois gratuit et que j'ai un Oppo A74,Que faire ?Merci !

81
Nina Nebo
Deezer Legend
TERMS OF USE DEEZER COMMUNITY SITE