Troubleshooting

Troubleshooting

Anja Megastar

[TIP] How to set up and use Deezer on Amazon Alexa

Here's everything you need to know to get started with Deezer on Alexa! How do I set up Deezer on Amazon Alexa? If you have just bought yourself a new smart speaker, you will first need to complete the initial setup steps for your new device. Once you've set up your Alexa-enabled device, you’ll nee...

Other Devices

Richlawson

App problem with repeat track and shuffle

Question

When connecting to my car and playing my music from downloads the new updated app selects repeat track and shuffle. If I turn these off and then reconnect to the car via Bluetooth it turns them back on!?!? Is there going to be an update to fix this?!?

iOS

demalb Groupie

problems connecting to Nuvo player

Question

Hi since some days I am suffering some problems trying to connect to my Nuvo player system with my Deezer account. Is there any server issues that's preventing this operation to be done?

Other Devices

bygrhel

Deezer premium wont play anything at all!

Question

Deezer worked fine yesterday. This morning nothing will play, not even downloaded tracks. Every time i press shuffle play ( play has also disappeard) i get an advert to upgrade to a family subscription. Please help me fix this.

Android

summerteeth One hit wonder

Android mobile app album favorites not in sync with desktop

Question

Not sure if it's just me, but whilst the total number shown in the 'my music' section alongside 'albums' is correct (i.e. shows same as desktop app), when I click to see the albums in here, they're not in syncwith what I have saved in the desktop or web app (and seemingly quite random, i.e. not miss...

Android

SirHobbe

app not working anymore after last update

Question

I just updated the android app and I can't listen any of my music, downloaded or not. Can you help me with that?

Android

Tiaan.Engelbrecht New member

Deezer Desktop App Google login

Solved

Hi, I have downloaded the Deezer App, was really excited to try it out. However, I as unable to Log into the App because I'm using my Google Account to access Deezer. Is there any plans to add the log in method for Google accounts or did I miss a step somewhere to log in? Thanks Tiaan

Other Devices

dchate

Why does the music stop playing, using a browser, randomly ?

Question

Configurations tested: Firefox/Linux Chromium/Linux Chrome/Linux Chromium/Raspberry pi The Android application seems to run fine.

Other Devices

nkole.bwalya New member

Echo dot 3rd generation

Question

I have a premium subscription on Deezer and I recently purchased a new Amazon echo dot 3rd generation but am unable to stream music on my echo dot and yet the skill was successful activated. Can anybody advise

Other Devices

Alva Groupie

The playlist widget has problems after phone startup

Question

Hello, I would like to report a weird bug that disables the Playlist widgets from working at all after the phone is turned on or restarted. As you can see from the first picture below, there are 5 playlists on my homescreen both as regular shortcut icons (right) and shortcut widgets (left) , but th...

Android

bluegrass One hit wonder

songs stop after a few songs played

Question

it just shuts off and it wants to stay on the song last played, so i have to refresh the web page just to get it working again.

Other Devices

Mickjen

Downloads disappeared

Solved

I just updated my Deezer version on my HP Laptop and have lost all my 200 downloads - please assist.. I still have all my music on Phone but not on my laptop

Other Devices

Mariusz.Makowski One hit wonder

"An error occurred, please try again later"

Solved

For a long time I get such a message when playing some songs (especially the artist I have added in "favorites"). The error occurs both during playback on the phone (android) and laptop (application, website).

Other Devices

Mohtady.El.Hawary New member

Equalizer on Android

Solved

I can't find equalizer in setting like I have over I phone ,is it not available for android

Android

ChristoV Roadie

Desktop App's Queue resets after every restart

Solved

Hi I was just started using the desktop Deezer app for Windows 10. Everytime I restart the app, the queue resets itself to a list of +/-50 songs which are not part of any of my playlists, favourites, etc (I have no idea where the songs came from...). The same queuing issue applies when using my Chr...

Other Devices

varshik One hit wonder

Music muted after each song on my car Bluetooth unit

Solved

Hello, After last Deezer update, I'm struggling with strange problem, each time when new song starts, my car Bluetooth unit muted. I'm using Deezer on Android 7.1.1 connected to Skoda superb 2017 Bluetooth unit. It's making me crazy Ideas? Thank you for advance, Alex

Android

hubert

Iphone Bluetooth stopping to stream after last deezer update

Question

Hello everyone after the last app update the deezer songs stop playing after 5/7min in my car via USB it works perfectly. So the bluetooth seems impacted by yhe app update any help ? Thanks guys hubert

iOS

Uagner

Deezer App's not working webOS LG TV

Solved

Update for app LG TV WebOS?

Other Devices

Andriusv Groupie

The Deezer App do not prompt me with the BMW Logo in front of the iPhone

The Deezer App do not prompt me with the BMW Logo infront of the iphone which was visible when running in this mode before. however it does still work with Spotify app so must be something with Deezer app not car. Can you please advise.

Other Devices

mojims One hit wonder

Chromecast not playing uploaded MP3s

Question

It used to work, but now my uploaded MP3s do not play in Chromecast. They still play fine when playing via the Android or Desktop apps.

Other Devices

tr198 One hit wonder

Carplay - not able to select songs - new behaviour

Solved

Well, the issue seems to be fixed now. However, now is no longer possible to shuffle a playlist from CarPlay interface. Is this the intended behavior of the new version?

iOS

Damien666 Roadie

heos doesn't stream anymore

Question

Hi there, 2 years ago i bought 3 heos speakers and since then i've been streaming my music all day long. Untill 3 days ago. Suddenly heos can't connect anymore to deezer. I can play the radio with heos wich means that heos is online but why can't i stream my music anymore. PLEASE HELP !

Other Devices

Mikev

Silent repeat

Question

On some devices like this Samsung 7th tablet my deezer plays in flow 1 track,then repeats the same track but completely silent output and only then the next track an again repeat that silently and so it goes. How do I stop it repeating the same track silently?

Android

Aleks_27 Groupie

Deezer buffering on Bose Soundtouch

Question

I am a deezer premium subscriber. Until few days ago I never experience any problems with playing deezer music on my Bose Soundtouch system. Now, when I play music system is buffering every few minutes. Music stops for 3-5 seconds and play again. I have two speakers and both act the same way. Done...

Other Devices

Flo.Deezer Community Manager

Jumping and skipping songs on Huawei phones

Solved

Hi there, sorry about that. Have you tried to clear the cache in the settings of your device by going to Deezer under Apps manager?

Android

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