Troubleshooting

Tips, tricks and guides

2325 Topics

R
RiccardoJNew member
asked in Android

No sound

Good day, I'm using a Samsung A72 and for some reason Deezer goes mute for a few seconds, sometimes minutes and then starts playing again. My songs doesn't stop, only the sound does. I've tried with my other music apps and it works fine. Just Deezer seems to have this problem. 

0
R
35 minutes ago
S
shelyuNew member
asked in Android

Created Podcast music

I have created podcast music for my growthtakeover website by using ai software now the problem is that can someone will be able to send any sort of copyright claimed on my podcast if they also used same or similar music?

0
S
2 hours ago
E
Eastfrisian
asked in Other devices

Amazon Fire stick with Deezer

Hi there, I am using the Amazon Firestick with Deezer, but there is a problem, that every 20 minutes the screensaver starts. I saw already some remarks by other users about this topic. Is there any update? Does not look like a real big change request for the software, or? Thanks in advance Eastfrisian

9
S
8 hours ago
C
coypuSmash hit
posted in Other devices

Gapless has arrived on the web player at LONG LAST!!!!!!!

I have just discovered that the Deezer web player has now implemented  GAPLESS playback.I play deezer on raspberry pi 4 using Chromium…..now playing Pink Floyd Dark Side Of The Moon in all it’s glory as it should sound. ENJOY!!The Updates tag on the main page needs to be updated to inform the Deezer Community of this good news Cheerscoypu

12
bluezzbastardzz
Deezer Legend
11 hours ago
S
shirGroupie
asked in Android

flow

Why are there songs that repeat themselves in the flow? Why do I need the flow if there is a playlist? What is so special about flow?

3
bluezzbastardzz
Deezer Legend
11 hours ago
G
Gordon.BanksGroupie
asked in Android

Very high data usage

Since the 'free' upgrade to HiFi was rolled out Deezer is using huge amounts of streaming data. Before I would have my streaming settings set to 128kbs and would use about 1.5GB a month during my normal use, approx an hour a day, maybe 20 days in a month. Now, Deezer will use approx 100-150MBs per song, regardless of streaming quality selected.  This seems to calculate as being stuck in HiFi quality at all times.  Twice now this has left me stranded with no data and unable to use GooglePay. I have deleted cache data, deleted downloaded songs, tried the beta, set the smart cache to both infinity and 0.  Download while on mobile is also disabled.  I have rolled back a few versions also but to no avail.  It happens on my premium account regardless of phone.I have searched online and see that this is a frequently occuring issue, also mentioned in this community, which is then palmed off as a 'reality of streaming services', which is of course total nonsense. Is there any fix to this issue?

2
G
14 hours ago
M
Martin IvandićRoadie
asked in iOS

Siri on iOS 16

After iOS 16 update, Siri is getting worse and worse , before she was able to play playlist on Deezer now , she isn’t, also there is no more question after after saying play music, which music player should I use overall everything is just worse and worse  I don’t know if this is a Apple thing or Deezer, but it is very annoying 

0
M
14 hours ago
B
BrianWGroupie
asked in Android

fitbit versa3

Hi, I can't up load music to my versa3. I've replaced software checked internet setting etc but still get the same message as attachment. I've got a fault logged with Fitbit but checking if this is something you could help with. It was fine a couple of weeks ago. Kind Regards  

0
B
15 hours ago
P
penuwchmikeNew member
asked in Android

linked volume

My volume control is linked with my phone (i.e.when I press the volume on the speaker it changes the volume level on my phone) on my psyc speaker but not my Sony speaker. How do I unlink the volume on with my psyc speaker?

0
P
17 hours ago
R
repepoGroupie
asked in iOS

Can't stream on iphone

Hi!I can’t stream music on my son’s iphone. Tracks appear greyed out. I have a family plan and all the other devices work properly (another iphone, an ipad and a laptop). I can stream podcasts though. I have tried everything: logging out and back, reinstalling the app, power cycle the phone, etc. I see some other people have experienced this same issue.Please help, thanx in advance!

1
Yula
Community Manager
18 hours ago
B
babou241Groupie
asked in Android

can not launch any music

On my phone, I can not launch my music or any music. It search and research. I deleted cache, reboot phone and app multiple time and still not working. Can you help please?   

1
Yula
Community Manager
18 hours ago
D
DMaGroupie
asked in Android

Missing artwork etc... still

An update around 3 months ago near destroyed my app in Android. There's no album art, I can't seem to download music anymore (it starts an endless downloading loop), and searching within my Favourite lists no longer works. I've been in touch with customer service and their suggestions didn't help. Have been waiting on a fix in an update but apparently that's not happening either, with the latest update doing nothing to improve things. My version of Android is 6.0.1 and my phone is 5 years old. Hardly ancient, but is this it now? Do I have to accept it's not going to be fixed?

1
Yula
Community Manager
18 hours ago
S
SegsmusiGroupie
asked in Android

issue with deezer

Hi, I'm having issues with deezer on Samsung.  Music stops playing  few minutes after I minimize the deezer app.. and resume playing when I open up the deezer app again..

1
Yula
Community Manager
18 hours ago
A
A Zephyr SunriseGroupie
asked in iOS

Notifications

Just wondering if anyone else is having issues with the iOS app? Is this happening on Android too? I’ve been missing releases and finding out by YouTube days or weeks later. Not sure why. My Push Notifications option is enabled and I’ve received some in the past, plus opening the app I do see the Bell  having the red notification alert on it. But not every artist/band I’m subbed to is popping up? Any help or advice is appreciated.

1
Yula
Community Manager
18 hours ago
J
Joe WilsonNew member
asked in Android

Download Issue Android 10

Hi, I have redownloaded the app approx 3 times and keep having the same issue. My playlists won't fully download, and have the green tick suggesting they have (see screenshot below). The playlist below is less than 5% downloaded yet has the green tick. Also I have taken the app off intelligent control so it can always run in the background - makes no difference (my phone has plenty of ram so makes no sense)I am out of ideas, having soft reset my phone as well and cleared Deezer storage and cache multiple times. I am trying to download in HiFi btw.Thanks in advance, Joe 

2
Yula
Community Manager
19 hours ago
K
KataKoeurNew member
asked in Android

[BUG][Mobil app] Back to the first song of the flow when unlock my phone

Mobil app bug easy to reproduce and very frustrating.1. Start the flow2. Lock you phone on the deezer app (song A)3. *few songs later…4. Unlock your phone while your are listening song D-> your flow automatically restart from the song AOnly work around I found is to never lock my phone on the deezer app...Thanks to fix it. 

1
Yula
Community Manager
19 hours ago
E
efarayenkayGroupie
asked in Android

Deezer mobile app still toggling single repeat without my input

HiA while ago I reported a bug where I would turn on repeat and it wouldn’t keep it, or it would turn on after being turned off, sometimes a while after it was turned off either by skipping the song or by playing an album from start to finish and then going back to a shuffled playlist. For a while it seemed that the bug was fixed, but it appears that this bug still exists, and may even be a little worse.It has happened multiple times this morning - I would set it to repeat a song, the song would finish, start again, and then repeat 1 would be turned off. Also while listening on the way to work it turned itself on without my input.Running Android 11 on a Samsung Galaxy S20+ 5G, app version 7.0.12.42, the latest version at time of writing.

1
Yula
Community Manager
19 hours ago
A
AccesslawrenceGroupie
asked in Android

technical issue

My Deezer app keeps stopping after playing a few songs. This just started recently. I have used the app for over 2 years without this issue.I have uninstalled and installed again. Problem still persists.Please help me

1
Yula
Community Manager
19 hours ago
A
absanxRoadie
asked in Android

Deezer Android app crashes randomly when music is not playing

I know this happens when the app is restricted in battery optimization settings, but I picked the option for the system not to close the app for battery saving purposes (on Samsung phones, the option is called “unrestricted”). Still, the app often randomly closes when music is not playing, and that resets the flow, or the last played song. This does not happen when music is playing, but it can happen within moments after stopping the music, as long as I am not in the app itself.

1
Yula
Community Manager
21 hours ago
K
KallistosNew member
posted in Other devices

Enable spatial audio for MacOS Deezer App

Hello, Could you please enable spatial audio on MacOS (M1 chips) when using AirPods Pro & Max ?This is clearly a dealbreaker for now ! It’s working on iPadOS and Safari on Mac, but not with the App :( Thanks a lot !

6
Yula
Community Manager
21 hours ago
M
Marcin-egGroupie
asked in Other devices

Problems with playing musin on Tizen (SAMSUNG QE65QN900AT)

Hi,I have new Samsung TV (QE65QN900AT) and I’ve met problem with playing music. After select one album, it starts playing, but after 1~3 songs it stops.

1
Yula
Community Manager
22 hours ago
Steinar.Bakken
Steinar.BakkenGroupie
asked in Other devices

Can I enjoy Deezer HiFi FLAC sound quality via Bluetooth connection?

With a HiFi subscription I use a HiFi supportet Harman Kardon device.  Does anybody know wether Bluetooth connection provides HiFi quality on a HiFi supported device or is Wfi or Cable the only alternatives? Steinar Bakken, Oslo, Norway

6
bluezzbastardzz
Deezer Legend
1 day ago
T
TaswegianGroupie
asked in Android

Unwanted popup

I've just started getting a popup saying that Deezer cannot access my tablet's microphone when I try to identify a song.The process of identification still works ok but the popup keeps occuring every time I try to identify a song.It tell me to "update my settings" ???

2
T
1 day ago
D
DudusGroupie
asked in Other devices

Deezer app on Philips 58PUS7505 NOT WORKING

Philips 58 Pus7505/12 tv Deezer not working. I get this: Error. Network problem. What i can do? 

17
A
1 day ago
M
marcos.vieira3One hit wonder
posted in Other devices

Last.fm scrobble doesn't work properly in certain scenarios

I’m playing Deezer on a Google Nest Mini device (via Google Cast from my Android device) and there are two scenarios in which the scrobble to Last.fm doesn’t work properly:When I go to Favorites and play Shuffle My Music, it simply doesn’t Scrobble at all. Besides, this Shuffle My Music feature only plays 20 tracks and than stops. Is this by design? When I play one of the Mixes inpired by... (which seems to be a new feature) it only Scrobbles the initial track, and it does so for every following track. In other words, the initial track is scrobbled repeatedly for every track of the mix. Screenshot bellow.Other than that, the scrobbling works fine, even with Flow. 

3
X
2 days ago
TERMS OF USE DEEZER COMMUNITY SITE