Troubleshooting

50 minutes ago

alfwir Groupie

Deezer and Chromecast Audio problems

Answered

I'm out.

Other devices

6 7087 68

R

2 hours ago

For some reason the desktop app (OS doesn’t keep me logged in, so I periodically need to sign in again. Doing so requires spending 2-3 minutes clicking on pictures of traffic lights and fire hydrants. This is absolutely ludicrous behaviour for a *desktop* app. Honestly, the desktop app should...

jan.potocki New member

Captcha on desktop app is a ridiculous idea

Other devices

1 10 1

Hi, Have a problem with MacOS app login, have changed password couple of days ago, login to web and IOS app successful without any issue but, when I try to login from MacOS app getting notification “Your details are incorrect. Please try again”. have tried with Windows 10 app, have the same issue,...

2 hours ago

K

Kaxi77 New member

Deezer Desktop App 4.18.11 - Login problems

Answered

Other devices

2 112 15

Whenever a track is finished, Deezer shows the next one but pauses it and shows the loading circle. Cache has been changed (from 24GB to over 65GB, „just in case“...). Uninstalled the app twice, logged out before the second time. Still playing one track and pausing. Any ideas? Thanks in advance!

2 hours ago

N

Nessan New member

Deezer iOS stops after each song

iOS

2 43 10

3 hours ago

When you forward through pages (e.g Artist - > Playlist) and then navigate back with Back button navigation doesn't work - it's just scroll page to the top. Could this issue be fixed?

Alexandr Bondarets New member

Back button is not working on Windows/Mac desktop app

Answered

Other devices

9 1198 68

Having some issues with your Android device? Try some of these troubleshooting tips and try and get back streaming. When it comes to technical difficulties the simplest answer is usually the correct one. So, firstly, turn it off and on again. If that didn’t work, we’ve tried to help by including ‘...

4 hours ago

Anja Megastar

Android Issues - Symptoms and Answers

Android

16 37942 1301

4 hours ago

Hello, I’ve been using Deezer desktop app for more than a year now, but since last week it shows me “You seem to be offline...” message, despite that i do have active internet connection. Pushing Retry button doesn’t help. I have reinstalled the app (v.4.18.11), but it didn’t help either. I would...

Meralda New member

Deezer Desktop App shows as Offline / No internet connection

Answered

Other devices

4 128 13

5 hours ago

It used to work, but now my uploaded MP3s do not play in Chromecast. They still play fine when playing via the Android or Desktop apps.

mojims One hit wonder

Chromecast not playing uploaded MP3s

Question

Other devices

0 225 19

F

12 hours ago

Anja Megastar

[TIP] How to set up and use Deezer on Amazon Alexa

Here's everything you need to know to get started with Deezer on Alexa! How do I set up Deezer on Amazon Alexa? If you have just bought yourself a new smart speaker, you will first need to complete the initial setup steps for your new device. Once you've set up your Alexa-enabled device, you’ll nee...

Other devices

4 10905 77

N

18 hours ago

I was experiencing this in my car on my Android phone and on my Google Home devices. After requesting a particular song via the Google Assistant, the playlist was just having that one song in it. I had to either request further songs or fiddle with the app, which is a very bad idea while driving a c...

Oktay Acikalin New member

Google Assistant stops playing after requested song

Question

Other devices

0 4 0

20 hours ago

Hi. Recently when I play the song Lover by Taylor Swift it just stop at the middle and start to sound wrong. Is this fixable?

jenbueno New member

Lover by Taylor Swift file is corrupted

Question

Android

0 6 0

1 day ago

unable to play Russian music on echo dot, Alexa said my subscription is not allow to play this content on the echo device.. why ?

Pepter Dwd New member

Russian music on echo dot doesn't play

Question

Other devices

0 15 5

1 day ago

solstice_outcry Smash hit

Uploaded songs do not play with chromecast

Answered

When using chromecast I cannot play my uploaded songs. I've already tried reuploading the songs, trying different tracks, uninstalling on both mobile and Windows and cannot get it to work. After casting to speaker/chromecast it starts running through the songs without showing Metadata and ends up...

Android

0 108 7

1 day ago

Hi, For the last 3-4 weeks I have got following issue. When I select some playlists (not all) from the Deezer menu in Apple Carplay, it starts “loading” and nothing more happens. No songs listed, No songs played. After a while a message saying “An error occured” appears on the car screen - I can cli...

Michael123456 New member

Apple carplay is not loading songs

Question

iOS

0 2 1

1 day ago

C

Craig.Meighan Groupie

Podcast episodes not playing both on Android and PC

Question

Episodes of most of the podcasts I'm following are not playing. I get the error about the requested content not available. These all worked as recently as a few days ago. I've tried the steps mentioned in other threads, but it is still giving me the message. I use both android app and windows app...

Android

0 15 1

1 day ago

Hello support team, I keep seeing the language in my deezer app in browser change from English to Russian. It is really annoying that I have to go to my language preferences and confirm that English is my choice (yes, confirm, not change, since the option that I see in the dropdown is always English...

Owlee

Language change in browser app.

Answered

Other devices

0 649 2

1 day ago

Bonjour, Impossible d'accéder à Deezer sur mon téléviseur "samsung UE40J6240" depuis plusieurs semaines... A priori on est nombreux... A quand une mise à jour corrigeant le problème ? Merci

Jennifer.Bauer New member

Application sur TV Samsung dans les choux

Question

Other devices

0 3 0

Hi there. any way to hide overlay notifications when next song played(dat messages in right down corner)?

1 day ago

Y

YakudzaKY One hit wonder

stop notifications - desktop app deezer

Answered

Other devices

1 3330 11

G

1 day ago

I'm in a paid account. Once I launch Deezer on my ChromeCast, either from Google Chrome nor my Android device (rooted OnePlus One running LineageOS), I can't control it anymore (eg: skipping tracks). Is this a known bug ? Is there any trick to solve that issue ? Should I go Spotify for better expe...

Pascal Dk One hit wonder

ChromeCast Issues w/ Google Chrome AND Android

Question

Other devices

2 165 2

1 day ago

It's been a few days now that none of the songs would play even though i tap the play button several times. Even flow won't function properly. Please solve this problem.

paols

Songs don't play

Question

Other devices

1 133 10

1 day ago

I keep getting this error pop up, not sure how to fix it. I've tried a few things Remove SD card, uninstall Deezer, clean phone cache, restart phone, reinstall deezer. Same error pops up straight away again. I only started noticing this error recently. I have an Lg g6

sg987321654

Error: failed to play. The requested content is not loading

Answered

Android

2 4961 16

1 day ago

Until today I was able to use my voice in the car with AA to play music . For example: Ok Google Play led Zeppelin music. Answer would be: ok playing led Zeppelin on Deezer. Today this has stopped. The answer now is: "I looked for LZ but couldn't find any in Deezer but you could try another music ap...

Spirit84 New member

Android Auto voice commands not working

Answered

Android

1 771 26

Hello, After last Deezer update, I'm struggling with strange problem, each time when new song starts, my car Bluetooth unit muted. I'm using Deezer on Android 7.1.1 connected to Skoda superb 2017 Bluetooth unit. It's making me crazy Ideas? Thank you for advance, Alex

1 day ago

V

varshik One hit wonder

Music muted after each song on my car Bluetooth unit

Answered

Android

4 10816 206

Y

2 days ago