Troubleshooting

Tips, tricks and guides

996 Topics

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DimitriDGroupie
asked in Android

onlangs afgespeeld

Ik kan niet meer zien welke nummers ik als laatst geluisterd heb. Ook kan ik niet meer via mijn tv deezer luisteren omdat hij dan aangeeft links van comtent zijn geblokkeerd. Hoe verhelp ik dit?

0
D
11 hours ago
seslash
seslashChart topper
asked in Android

Large battery drain issue in Deezer app on Android 11

Hey team. I’m seeing a large battery draw by the Deezer app on my Android phone. I’m using the latest version of Deezer app. I tried clearing app cache and storage, reinstalling an app, etc. Nothing seems to help. I believe that a power draw became worse after an Android 11 upgrade, but it wasn’t great before neither. My phone is getting noticeably warm when running Deezer app. Attaching a screenshot for an example. Please note that I’ve only listened to locally downloaded songs in Deezer. Deezer used 18% of battery vs 3% used by Audible over roughly similar listening times (through a bluetooth speaker with both apps). There’s clearly something going on with Deezer power draw. Device: Pixel 4XL, Android 11  

9
T
13 hours ago
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pmazNew member
asked in Other devices

Flow via sonos won't let you fast forward or rewind or rewind through a track

Hi, any idea why Flow via sonos won't let you fast forward or rewind or rewind through a track?If you browse or pick out tracks or play from your favourites it's fine. The little dot that you can drag back and forward on the timer bar will be there for your put your finger on.But if the track playing is via Flow, the little dot won't be there for you to hold and drag.I have a Samsung s10+ playing on a Sonos Five, if it makes any difference.Only seems to be an issue via the Sonos app.I believe that Deezer are working on enabling their app to play directly on Sonos. Sooner the better!Thanks.

11
J
13 hours ago
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DkolbinGroupie
posted in Other devices

An error occurred, please try again later, on Deezer and Chrome

Is there any way to fix this? I can’t play my tracks. I know this has been happening for a bit and to some others too.I am on Chrome OS, and have to stay on it so no mobile app or premium either. 

17
F
18 hours ago
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RefMo123Groupie
asked in Android

Atomic Habits

I'm listening to "Atomic Habits" by James Clear and it gets stuck at 53:07 mins and doesn't play any further. Please assist.

1
Yula
Community Manager
22 hours ago
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UrmelausmallOne hit wonder
asked in Android

Random Playback of downloaded content

Hello, today I noticed a Strange behavior at the Android App. If I click on random Playback at the download section, the app plays all my content not only the downloaded. If Offline Mode is selected everything is fine. Seems like the Button mapping is wrong 

12
dee_dirk
Deezer Legend
1 day ago
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mrhighdefjeffNew member
asked in Other devices

Gapless Playback Desktop App

Quite simply I dont get gapless playback using the desktop app. I do get gapless audio on sonos and on my phone app too but not when using the desktop app. I am using a USB dac and was hoping to enjoy FLAC via the DAC. I have tried headphones plugged directly into my laptop eliminating the DAC. I get the same result when using the desktop built in speakers. What am I doing wrong? I have checked the settings but cant find anywhere that mentions gapless. "Listening to Dark Side Of The Moon" there is a big pause between tracks 1 and 2. Am I the only one?

30
K
1 day ago
dgoorevitch
dgoorevitchSmash hit
asked in Android

Uninstalled app, reinstalled, downloaded music gone

I uninstalled a reinstalled the app. There are 102GB of music on my SD card. It’s all still there. Deezer can see it and can see where it is. But when I click “Downloaded Music” it says there’s nothing’s there. So what’s using up my SD card then? I don’t intend to reinstall all of that again. What is goind on? This shouldn’t be the case.Android, Deezer Premium  

3
dgoorevitch
1 day ago
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Sic_zsChart topper
asked in Other devices

Deezer Hifi on Android TV not working

Dear sirs, Unfortunately I’ve lost a possibility to cast music in HiFi quality from my iOS device to an Android TV since last update which added lyrics to chromecast on Android TVs.  Casting to my Nvidia Shield TV is without HiFi ...but with lyrics now. Of course would be great if you add HiFi support for Android TV app, but since i bought Deezer HiFi subscription I’m forced to use chromecast to my Nvidia Shield TV device which is connected to HiFi Stereo system. And the difference in audio quality is  really noticeable.  So, I have HiFi subscription. 2 weeks ago everything worked fine (except all the time my iPhone 11 disconnects from chromecasting after 2-3 minutes (but sound continues to play on Android TV and I can handle it) until this update with lyrics arrived. iOS 13.3.1. (also tried casting from an Android 10 mobile phone. The same issue - no HiFi now) iOS Deezer 8.10.0.3 Deezer on Android TV (Nvidia Shield TV with the last updates) 3.0.0 (02.07.2019) Uninstalled/Installed Dee

20
U
1 day ago
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makshubGroupie
asked in iOS

iOS app lack google cast

Hi,I'm using the latest Deezer app from app store.I am on iOS 16.3 on iPhone 13 Pro. The app doesn't show Google cast button at all so I can't connect to my speakers.Tidal, Spotify, YouTube Music works and can cast normally. I have HK Citation speakers plus Nest Audio and Nest Mini

1
Yula
Community Manager
1 day ago
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Golden GlimpseRoadie
asked in Other devices

Can't use Deezer Web over VPN

Since very recently, i cannot use deezer web on vpn anymore. It used to work just fine.“Your details are incorrect. Please try again.”But it IS CORRECT.I use the same login info in a vpn excluded browser, which works. But i am not at all going to do that every time i want to use deezer! is there a fix?

3
Yula
Community Manager
1 day ago
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ReflexiveBeefGroupie
asked in Other devices

Allow exclusive control of sample rate for external DACs

Add ability for the desktop app to act in exclusive mode in Windows to enable on-the-fly adjustment of sample rate depending on the source, avoiding windows up- or down-sampling before heading to external DAC. Bonus points to include an ASIO implementation option for ASIO enabled DACs.

2
Johnathan Finotti
Community Manager
1 day ago
dgoorevitch
dgoorevitchSmash hit
posted in Android

music interrupted

I can't play a song all the way through without it stopping. 

5
dgoorevitch
2 days ago
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LthompNew member
posted in Other devices

choose to play Deezer track mix (radio tr) from Sonos

This option is not in the Sonos app menu... Why not? I can from Deezer app, but not from Sonos app. Please add it to Sonos also. 

9
Superschlumpf
Deezer Legend
2 days ago
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Dmw72New member
asked in Other devices

Sleep issue with Amazon firestick.

I've just downloaded the Deezer app to use on Amazon firestick. Whilst playing music, after a few minutes the screen saver came on and the music stopped playing. Frustrated by this I looked in the firestick settings to find how to turn the screensaver off, which I did. Thinking that would be the end of it I then found that after about 20 mins the firestick went to sleep. I could not see how to change this. It also seems that this issue has been going on for sometime now. Is there a solution to this that I am missing?. If not then why not? There's no point in having the app otherwise as it ruins the experience. 

1
Superschlumpf
Deezer Legend
2 days ago
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Peng ManRoadie
posted in Android

Album Artwork not showing

Since the new update.Deezer has been bad. Very bad.Before i couldn't listen to offline music,now i can't see album artwork.Why???

4
P
2 days ago
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Paola SOne hit wonder
posted in Other devices

Playback stops every few seconds on app and web

These last few days, music stops every few seconds in both browser and mac app. I cleaned cache and re installed the app, also changed wifi network which seems to work for some minutes but then it keeps stopping.  I’m not having the same issue with other streaming services, so I don’t think is my connection.Any workaround? This is very annoying OS version: Ventura 13.1App version: 5.30.500Browser: Chrome

1
dee_dirk
Deezer Legend
2 days ago
O
OllieYGroupie
asked in Android

says I'm offline when using mobile data

When I'm using mobile data Deezer says it's offline even though it's not even in offline mode. WiFi this doesn't happen. FIX!!

1
dee_dirk
Deezer Legend
2 days ago
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GallinhaNew member
asked in iOS

Cannot restore my subscription (despite having bought it)

My account is said to be already active when I try to use the partner offer. After putting my phone number where asked, no SMS is sent to me, instead,  a message saying my account is already active shows up with an option to log in to my account, but the button sends me to an error page and then to the app store. My progress ends there, as my account stays inactive. I’d like if someone helped restore my subscription. The same problem has already happened before and as it seems wasn’t fixed.

1
dee_dirk
Deezer Legend
2 days ago
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WhishmusicGroupie
asked in Android

Stänger ned

Deezer stänger av musiken rätt som det är :( Jag har avinstallerat och installerat om appen, men det hjälper inte. 

1
dee_dirk
Deezer Legend
2 days ago
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delphine_xcGroupie
asked in Android

This Track Will NOT Download

I genuinely don't know why this single track won't download. The rest of the album can, but for some reason this one can't. Is it just my account?

1
dee_dirk
Deezer Legend
2 days ago
A
AlliB83
posted in Android

Closing app music keeps playing in the background

When closing the app down the music i am playing still plays in the background so i then have to open the app again, pause the song and then shut the app. It never used to do this...any ideas??

50
B
3 days ago
UberOrion
UberOrionOne hit wonder
asked in Other devices

What TV Streaming Devices work with Deezer

Tl;DR - What streaming services does Deezer have an app for? (Roku, Android TV, Chromecast, etc)I’ve been enjoying Deezer so far on Linux, Windows, and iOS, but I can only airplay it to my home theater system via Roku or my LG TV. I see here that Deezer claims to have apps for various streaming platforms and TVs. However LG is listed but the app is not in the LG store. From reading other posts here, support on streaming players is spotty. The Roku app doesn’t exist anymore. So what streaming devices does Deezer work on? Which ones does it work well on? With the full lossless audio?

21
UberOrion
5 days ago
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pip25New member
asked in Other devices

Stuttering/halting playback both in the browser and in the Windows desktop app

I am using Deezer from Central Europe (Hungary), and in the past few days encountered issues with playback numerous times. The song simply stops for a few seconds or even minutes, likely because it cannot download the next chunk from the server. This theory is supported by the fact that downloading a song has also become significantly slower (once downloaded though, the songs play normally). Seeking into the song helps sometimes, but then it gets stuck again a minute or two later.Please take a look at the servers serving this area because something seems to be amiss.EDIT: I’d like to note that all other sites and apps work perfectly, so my own Internet connection is not the issue.

25
N
6 days ago
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delphine_xcGroupie
asked in Android

MP3's wont play

 

1
Yula
Community Manager
7 days ago
TERMS OF USE DEEZER COMMUNITY SITE