Skip to main content

Troubleshooting

Tips, tricks and guides

1659 Topics
Jaime.Deezer
Community Manager
Jaime.DeezerCommunity Manager
published in Other devices
Deezer x Sonos

As some of you may already know, Deezer entered into a long-term partnership with Sonos earlier this year. Since April, Deezer's streaming radio service, Sonos Radio, and its subscription service, Sonos Radio HD, have provided an extensive, curated music catalog. We in the Community team therefore want to take the opportunity to start a cooperation here too 💪. Sonos also has a 👉 cool community 👈 So you can be excited to see what's to come. 😎 Sonos stylish speakers deliver incredible sound for music, TV and much more. They are the perfect partner for our music catalog. 🤝 The Sonos app allows you to listen to your entire Deezer music library in every room of your home. 🎵 Sonos really has a wide range of products, there is something for every taste 🔉 HERE you will find an overview and detailed descriptions of all speakers. ❗ Do you already know Sonos? Do you use the products? What are your recommendations? Feel free to leave a comment about it. ❗ Are you a proud Sonos user? 😎 Then

126628
awesomemac
Deezer Legend
K
Lucky Star
Kevin DeezerLucky Star
posted in Other devices
Security certificate issue on a number of devices

Hello Community, Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform. We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue. We thank you for your understanding while we work with our partners to resolve these issues.

529285
B
Tiny Dancer
J
Tiny Dancer
J. RaúlTiny Dancer
posted in Android
I cant add songs to queue in offline

Someone know how solve this problem? Basically I can't add songs to my queue in offline mode I tried uninstalling the app and some other stuff but didn't work

20
J
Tiny Dancer
P
Runaway Baby
pashatur538Runaway Baby
asked in Android
I can't access the web player

When I click the open player button, nothing happens

81
awesomemac
Deezer Legend
B
Runaway Baby
BadSantaRunaway Baby
asked in Other devices
Deezer App not working on Samsung Smart TV (2024 model)

My Samsung TV received and installed a new version of the Tizen OS (v2025) yesterday. Since then, the Deezer app has stopped working. The app loads ok, and I can navigate through my favs and playlists, but it refuses to play any music. I have cleared the Deezer cache... same issue I have uninstalled and then reinstalled the Deezer app.. same issue. Please advise how I can resolve this issue. Thank you

102
B
Runaway Baby
K
Runaway Baby
KallistosRunaway Baby
posted in Other devices
Enable spatial audio for MacOS Deezer App

Hello, Could you please enable spatial audio on MacOS (M1 chips) when using AirPods Pro & Max ? This is clearly a dealbreaker for now ! It’s working on iPadOS and Safari on Mac, but not with the App :( Thanks a lot !

93517
J
Lover
K
Runaway Baby
keroRunaway Baby
asked in Other devices
Audiocast M5 stopping-starting a few times when next song comes on

Hi, I’ve been using Deezer with the Audiocast M5 for five years, but recently I’ve been experiencing an issue—when new songs start playing, they keep stopping and starting a few times. I’ve tried using different phones to control it, and the Audiocast signal shows 100%. Thank you in advance. Joe

82
K
Runaway Baby
D
Runaway Baby
DkolbinRunaway Baby
posted in Other devices
An error occurred, please try again later, on Deezer and Chrome

Is there any way to fix this? I can’t play my tracks. I know this has been happening for a bit and to some others too. I am on Chrome OS, and have to stay on it so no mobile app or premium either.

542430
Dmytro Korolkov
Runaway Baby
Mr. Jahrami
Lover
Mr. JahramiLover
asked in iOS
Daily mixes playback issue

Hey everyone.. Is anyone else facing issues with Deezer Daily Mix? The tracks shown in the mix can’t be played.. it ends up playing completely different songs that aren’t even on the list. Anyone else experiencing this?

151
C
Tiny Dancer
J
Tiny Dancer
jan.potockiTiny Dancer
asked in Other devices
Deezer Desktop App - does not keep me logged in and too many Captchas

For some reason the desktop app (OS 😵 doesn’t keep me logged in, so I periodically need to sign in again. Doing so requires spending 2-3 minutes clicking on pictures of traffic lights and fire hydrants. This is absolutely ludicrous behaviour for a *desktop* app. Honestly, the desktop app shouldn’t auto-logout at all. If you are so worried about robots, then switch to 2-factor authentication or something.

6829241
K
Tiny Dancer
P
Runaway Baby
Pablo30brRunaway Baby
asked in iOS
Overheat

It has become frequent that when I am using Deezer my phone increases in temperature considerably. I have an iPhone 14 Pro, and I have closed all other apps to make sure it is not another background activity- and it seems to be Deezer indeed.

111
Nina Nebo
Deezer Legend
F
Runaway Baby
ferg8Runaway Baby
posted in Android
Music not being downloaded

Recently got a new phone so the first thing I did was rip through the list of favourite albums to download so I can listen offline if needed. This was about 3 weeks ago now. Today I was browsing my album list but noticed the download icon was gray, and checking the list only half of the music I selected had been downloaded. I have also verified this by selecting listen offline where I wad unable to listen to this music. Why is so much music failing to download? No error messages were seen. App has been restarted, cache cleared, phone restarted etc. Using Android 14 with the latest Deezer beta version. Phone has plenty of storage (400+GB free space). Getting pretty fed up with all these issues now, on the verge of cancelling and signing up with Tidal...

261319
Y
Runaway Baby
P
Runaway Baby
Pablo30brRunaway Baby
asked in iOS
Can replay a podcast episode

I can’t replay an episode of Cafe da Manhã - a podcast in my list. It always go to another episode randomly and not the one I select.

40
P
Runaway Baby
A
Runaway Baby
Alex PeaceRunaway Baby
asked in Android
songs stop playing at random

I am a returning Deezer user who previously used the app quite a bit during 2024 with very few issues. It might randomly load or buffer but otherwise, especially with stable Wi-fi, it all worked well. After returning today I have tried to use the app to play music throughout the day on my phone (android) and it keeps stopping and either saying error loading playback failed, or just closing the app. I have tried the mentioned steps of restarting my phone, the app and clearing the data to try to fix the issue but still, it keeps stopping. It really is disappointing as I was looking forward to trying Deezer again as I like the UI and flow feature a lot. Please any help would be greatly appreciated.

784
F
Runaway Baby
M
Runaway Baby
ManometerRunaway Baby
asked in iOS
alarm clock function

I have deezer app is linked to the home app (Apple) but cannot be linked to the alarm clock in the home app.

91
Jaime.Deezer
Community Manager
E
Runaway Baby
EranBouRunaway Baby
posted in Android
The downloading feature could use some love

Let me start by saying that downloading music is not an edge case. Whether you're flying, commuting underground or have a limited data plan, playing music offline is incredibly valuable. Deezer doesn't seem to agree. I have 1,000+ albums. Just accessing the downloads list on a Galaxy S25 Ultra freezes the phone for a few seconds. Next, not all albums that I queued for downloaded actually download. A couple of hundred albums simply don't download without any clear reason. Then, a few albums must have been removed because their context menu only shows a generic network error. There's no way to remove them. Finally, I've asked for this before, but a "download all" button would have saved me literally hours.

50
E
Runaway Baby
N
Runaway Baby
NickNightRunaway Baby
asked in Other devices
No more last.fm connection?

Hi! I noticed that last.fm stopped scrobbling recently, I came to deezer to check… and no such options? This is from web app:

66822
D
Tiny Dancer
B
Runaway Baby
bromius.harbingerRunaway Baby
asked in Other devices
Deezer for Windows App - Unable to Open App

I’m encountering an issue with the Deezer for Windows app. When I try to open the app, it automatically launches my computer's default browser, asking for my Deezer login details and requiring me to complete a Captcha. After successfully logging in, I press "Open Deezer Music," but nothing happens. I’m currently paying for a subscription, but I’m unable to access the music I’ve paid for, which is frustrating and disappointing. I’m reconsidering my subscription because of this issue. Additionally, I don’t believe I should need to be online or use a browser to log into an app where I have downloaded music that I’ve already paid for. Could you please assist in resolving this problem? Thank you.

2537
S
Tiny Dancer
D
Lover
Deano12345Lover
posted in iOS
No Longer Able To Browse Playlists When in CarPlay

Anyone else have or had this problem? Since the last app update, i have noticed that i can no longer browse a playlist or download folder when in carplay mode. When i select a playlist or downloads from the favourites, it just plays the first track in the list. I cant view the playlist and select a track. I now have to hit the next button to move tracks and that only works sequentially. I have deleted and reinstalled Deezer and also reset CarPlay and still got the same issue.

15424
D
Lover
A
Runaway Baby
atrabarbaRunaway Baby
asked in iOS
Add to queue / play next disappeared

In search results Add to queue / Play next are no longer available for individual tracks on a mobile app (iOS), I can only launch Track mix. Version 10.40.0 (10.40.0.3)

193
GropplerZorn
Deezer Legend
L
Runaway Baby
LupenVanLuxusRunaway Baby
posted in Other devices
LG TV playlist crashes on tracks that got removed app fix?

So I’ve had a problem since I started using Deezer on my LG TV. I usually play music when I am working around the house and suddenly my playlist stops playing. I found out this happens on tracks that I put on my list a while ago, but have since been removed from my country (this track is not available in your country). It’s a bit annoying when I have to drop everything just to go to my living room and choose the next song. I also don’t want to remove these songs from my playlist in case the copyrights are ever changesd and these songs are “returned to me”. Would it be possible to fix this so it’s like on my pc app where it just skips those tracks instead of getting stuck on them and the music going silent? My Deezer app is up to date. Thanks and Cheers <3

121
Jaime.Deezer
Community Manager
M
Runaway Baby
Mathis01Runaway Baby
asked in iOS
cant connect deezer wear os from Iphone

Hi, I just bought a montblanc watch working on wear os, which is up to date, as well as my phone (iPhone 13), and can’t link my account (part of a Deezer family) to the watch. The only option proposed is « log in with phone » and when I click it I only get the message « hold your phone close to your watch to log in », and cancel or retry as only options. I’ve tried to delete and reinstall app, restarting both devices, installing deezer for the watch from the google play on my iPhone, but still nothing. Could you get me a solution for me to be able to use deezer on my watch ?

183
Jaime.Deezer
Community Manager
L
Tiny Dancer
Lena8123Tiny Dancer
asked in iOS
queue issue

I’m on iOS. Since the recent update I can’t add songs I’ve searched for to the queue. It only works when I’ve opened a pIaylist or an album page before going on the three dots. Does anyone know why it’s like this or how I can fix it? It’s just kind of annoying to me.

111
Jaime.Deezer
Community Manager
M
Runaway Baby
mixavierRunaway Baby
asked in iOS
Can you still add searched songs to the queue?

I’m pretty sure (more like 100%) I used to be able to look up a song, click the options on the side and play it next or add it to queue. Today this doesn’t work. What’s going on?

61
Jaime.Deezer
Community Manager
M
Tiny Dancer
MANMAN12345Tiny Dancer
asked in Other devices
FIX THE WEBSITE PLEASE !!!

FOR MONTHS it always happens whenever i go the website i cant use the search function and the options under "playlist" (in the left section of the page) are grayed out. when i enter an album to play one song from it instead of the whole thing i get an error message. WE PAY FOR IT AND ITS UNUSABLE PLEASE FIX THIS ASAP this is driving me absoultely crazy. rarely these features do work in the website. the desktop app doesnt work at all im not even trying to touch that mess.

122
bluezzbastardzz
Deezer Legend

Hits of the moment

TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement