Troubleshooting

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2748 Topics

jaywalker New member

Chromecast not working for Onkyo devices

Answered

I have a couple of Onkyo devices with built-in Chromecast functionality. However, this is not working with Deezer. When I try to play on the Onkyo via Chromecast, Deezer states "loading" and never finishes, or only plays very short sequences (few seconds) of audio before loading again. Bug appears f...

Other devices

0 6552 28

just now

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naviboy New member

Deezer for Amazon Kindle Fire

Question

I have recently bought a kindle fire but am unable to get Deezer. Has anyone else had the same problem

Other devices

0 609 13

7 minutes ago

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happytoon One hit wonder

Deezer support vs Garmin Vivoactive 3 Music - Does it work for you?

Answered

Dear Garmin / Deezer users Since Deezer was launched on Garmin a few weeks back, not many have been able to use it on the VA3m watch.. Many users reported an issue with an error message being displayed on the watch after signing in the Garmin Connect Mobile app. "Problem with signing in to Deezer"...

Other devices

0 2012 24

7 minutes ago

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NX1977 Smash hit

Android Auto support page? (on screen symbols)

Answered

Is there a guide to what the star and round circle symbols do in android auto? I thought Star would like the artist, and the round symbol I can't figure out what it's actually doing. Thanks.

Android

2 189 5

11 minutes ago

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black1nero Groupie

Deezer Android App sometimes closes in background / lockscreen

Answered

Hello, I use Deezer Android app on my phone, connected to the car audio system. Usually it works just fine but sometimes app closes in background and music doesnt resume when i start the car. This also happens sometimes when i recieve a call, music doesnt resume when i end the call. I added Deezer...

Android

1 2015 51

P

49 minutes ago

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luca 21rr

Deezer HiFi on LG TV

Answered

Before subscribe I wish to know if is possible play deezer in hifi mode on LG TV and android smartphone. Thanks

Other devices

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P

1 hour ago

J

John Gr Groupie

Downloaded playlist takes a long time to load

Answered

I have created a playlist long time ago, and update this list frequently. The list is getting longer but now I have 2 issues with this list on Android app. This list is a downloaded list, it keeps having the notification that there is 1 new song to download while everything is up to date. Also the p...

Android

0 21 4

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1 hour ago

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visionray New member

How to disable the Tips box.

Question

Can you tell me if it's possible to stop the Tips box from showing on my mobile as it's really irritating.

Android

0 2 0

V

1 hour ago

A

Addie.May

Music stops after one track on android and laptop

Question

For 2 months now my music on deezer stops after one track, then silence for many minuetes. If you look on the screen or the laptop, it shows that it is repeating the same track, but no music. Then after many minutes it plays again. This is on android and windows laptop. Have tried changing the memo...

Android

0 53 3

P

3 hours ago

S

Shayne Horton Groupie

stops after 10 songs. need to press play twice on android auto

Question

when playing the song ends and plays the next one .but when it gets past 8 songs in a row it will just stop at the start of the next song? need to press play twice to continue. I have cleared cache.adjusted storage .changed to load from sd card. uninstalled and re installed. still continues to pause...

Android

0 431 30

S

3 hours ago

S

sergio-74 One hit wonder

An error occurred, please try again later - HiFi tracks on Deezer Desktop App for Mac and Windows

Cannot play more than two songs in a row - keeps showing this error. Read all the topics about this issue. Deleted and reinstalled app, switched to 128/320 and back to HiFi. 2 songs in a row is the best I could get. Then an error again. Pressing back and forward helps playing the next song. But then...

Other devices

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5 hours ago

C

celine_vlp Groupie

Premium users Desktop and Web Version "An error occurred please try again later"

Answered

Happens on my Macbook. Unable to play any thing. However my subscription is still playing… I would appreciate if this could be fixed.

Other devices

1 45 6

S

5 hours ago

J

Jonhen.Z

Memory leak in browser

Answered

Recently, there is a memory leak when using the player in the browser. After closing the tab with the player, the memory returns. OS: Debian 8.8 amd64 / 3.16.0-4-amd64 #1 SMP Debian 3.16.51-3 (2017-12-13) x86_64 GNU/Linux Browser: Firefox Quantum 59.0.2 (64-bit)

Other devices

3 418 20

M

6 hours ago

M

mesamano

App kicks me out when Liking a Song. Can't access my Favorites

The App Kicks me out Everytime i hit the liked button. Why....

Android

0 12 3

6 hours ago

M

Max Rest New member

Desktop app play button doesn't work on the taskbar (Windows 10)

Answered

I’m asking about this menu. A few weeks ago it worked correctly. If I clicked “Play” I was able to pause the music and click the previous and next track. But now it doesn’t work. If I click “Play” the music doesn’t play.The attached file was created while music was playing (you cannot see the pause...

Other devices

0 337 22

7 hours ago

Rob Igo Deezer Legend

Deezer Desktop App - all feedback, bug reports, tip and ideas/suggestions here please!

Hi everyone let's use this post for anything to do with the new Beta Desktop App @Anja will move any related posts over - let's give the team any bugs or feedback/ideas I know I already have plenty! cheers Rob

Other devices

27 31691 990

7 hours ago

A

Alex Panda Chart topper

Chromecast Issue Collection

Answered

Hi, as you know there have been issues with the Deezer Chromecast integration for a while now and we have not seen any improvement on the situation, yet. Quite contrary, it seems to have gotten even worse. I have therefore collected all the issues I'm seeing so far with as much detail as I can....

Other devices

21 7968 112

8 hours ago

U

uglybob One hit wonder

Space bar doesn't work well on browser (windows 7)

Answered

Hey, Am I the only one having trouble with the space bar? I expect it to pause/resume the track I'm listening. Even if it seems to try to do so, pressing space bar pauses and resumes the music almost instantly, as if I was pressing very quickly two times the space bar. This behaviour only happens o...

Other devices

5 398 22

1 day ago

S

Scooter Groupie

Music plays back slow over Bluetooth on Macbook Deezer app

Question

When I play music over bluetooth from my iPhone it is perfect but when I play it from my Macbook pro it plays back at about 90% of the speed, so it plays the music slow. I have 2 different bluetooth receivers on 1 it is perfect, the other is slow. It is a Rotel bluetooth dongle that is where the p...

Other devices

0 8 1

1 day ago

J

jan.potocki New member

Deezer Desktop App - does not keep me logged in and too many Captchas

Answered

For some reason the desktop app (OS doesn’t keep me logged in, so I periodically need to sign in again. Doing so requires spending 2-3 minutes clicking on pictures of traffic lights and fire hydrants. This is absolutely ludicrous behaviour for a *desktop* app. Honestly, the desktop app should...

Other devices

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A

4 days ago

E

Emanuel_TheDude Emerging artist

Headphone Buttons do not recognise Deezer Desktop App

New

My Bose ae2w Bluetooth headphones have buttons for "pause", "next", "previous" but they are not recognized by the Deezer Mac App Version 0.13.4 (0.13.4.305).

Other devices

1 183 9

P

2 days ago

T

The Jones's Groupie

Playback keeps stopping

Answered

I have a new Samsung s10, whilst playing my music back in my car on Bluetooth and whilst playing through headphones the music just stops and then comes back on about 30 seconds later. Which is really annoying. Any help much appreciated Thanks

Android

0 121 9

P

2 days ago

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NatalyR New member

Why is there a green solid line under my playlist?

Question

Good day, why do I have a green solid line under my playlist?

Android

0 9 1

2 days ago

R

Redster Emerging artist

Synchronoised Queue-List

Answered

Hi all, The above option has appeared in my Audio Settings on my Android phone. Can someone tell me what this means, as I can't see how to make this work on Sonos Thanks

Android

0 110 5

2 days ago

W

warchiefx Groupie

Sync Issues on browser and Android app - Songs not being added

It seems the app doesn't detect when I add new songs to a playlist (for example when listening from Web or from my second device) until I manually do a pull to refresh. Is there a way to make this happen automatically or some kind of timeout? If I add tracks to several playlists, it's really cumbers...

Android

1 392 10

2 days ago

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