Troubleshooting

Hello, I have no album pictures on my playlists Is it OK ?

34 minutes ago

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Leon_Feldman New member

No Album Pictures

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Other devices

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43 minutes ago

I can’t login on my receiver Onkyo, because i have just one way to login by email. But i registered by google account, and i can’t change method of autentification in my profile. Please help.

MrSimplyDreamer Groupie

I can't login on my Onkyo TX-NR474

Other devices

1 19 2

Is there a time frame for Deezer HIFI Heos support?

59 minutes ago

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Hifiman000 New member

Deezer HiFi for Denon HEOS

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Other devices

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6 hours ago

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NicoleMarie7289 Groupie

Update payment Remove/Add

Question

How can I remove then add a bank card on my account ??

iOS

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10 hours ago

Just tried to download the Deezer desktop app (4.18.0) to Apple MacBook running Catalina 10.15.1 and getting the above error message when trying to open the app for the first time. Anyone else having this issue or know a fix?

james.cudd New member

Deezer App for Mac OS 'cant be opened because Apple cannot check it for malicious software'

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13 hours ago

elroy One hit wonder

Error, An error occurred, please try again later.

Answered

Hello! I got that error at least 9 hours after every one-tree songs plays. Deleted cache, restarted browser, restarted pc, and he isn’t gone. Checked internet connections, all is good. Anyone know what happened ? Web DeezerUbuntu 16.04 LTSGoogle ChromeVersion 78.0.3904.87 (Official Build) (64-bit...

Other devices

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13 hours ago

If I go to the artist page from a song from my favorite tracks, and it is an artist that I am a fan of (i.e. clicked the heart), the heart is not filled and it looks like I’m not following the artist. However when I go to my artist list, the particular artist is there and going to its page, the hear...

Meesha New member

Favorite artist icon not highlighted

Answered

iOS

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13 hours ago

Hello, I wanted to know if there is a guaranteed support period for the old (v5) version of the app. I'd like to buy a yearly subscription to Prremium, but since my old phone only has Android 4.2 I would like to be sure that I can access to Deezer for the next 12 months without changing device. ...

tnhui1l8sukn Groupie

Support for Android versions older than Android 5

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Android

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14 hours ago

When you forward through pages (e.g Artist - > Playlist) and then navigate back with Back button navigation doesn't work - it's just scroll page to the top. Could this issue be fixed?

Alexandr Bondarets New member

Back button is not working on the Deezer Desktop App (Windows and Mac)

Answered

Other devices

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Hello. I was using my phone number to login to Deezer before I factory reset my phone. When I tried logging in, it keeps in telling me "an error occurred". I uninistalled the app and it still didn't work. Please help.

16 hours ago

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crazycrindis New member

Can't login with phone number

Question

iOS

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19 hours ago

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FionaStander

Deezer not working on Versa 2: unexpected error occurred

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I have a Samsung Galaxy Note 8 and i just purchased a Fitbit Versa 2. I have tried for 2 days straight to get Deezer to work on the watch with no luck.I get to the point twhere i type the activation code from the Deezer app onto my Versa and then it says “Link accounts” - every time i do this I get...

Android

0 148 12

20 hours ago

Dear Deezer community, Since recently I have problems with playback of tracks. Sound is distorted, scrambled and interrupted. This started to happen when I'm using mobile network. Distorted songs are also part of Smart cache so I have problem with sound when replaying. This problem is bothering me...

tvidec Groupie

Sound distorted and scrambled

Answered

iOS

1 329 21

Hi! I got this issue that is making me want to end my suscription, whenever I lock my phone's screen deezer stops playing and closes. My phone is a Huawei mate 8. Thanks for your help. Pd. Just checked the battery saving modes and it's not that.

1 day ago

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ruth melissa Jimenez Goenaga New member

deezer closes when screen is locked

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Android

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1 day ago

For some reason the desktop app (OS doesn’t keep me logged in, so I periodically need to sign in again. Doing so requires spending 2-3 minutes clicking on pictures of traffic lights and fire hydrants. This is absolutely ludicrous behaviour for a *desktop* app. Honestly, the desktop app should...

jan.potocki New member

Deezer Desktop App - does not keep me logged in and too many Captchas

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Other devices

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Hi guys i an using a Huawei P20 lite with the newest version of the app. My music is downloaded but I am not able to use the offline mode. Is there any way I can remedy this problem?

1 day ago

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Gladiator Groupie

Offline mode nog working on Android

Question

Android

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1 day ago

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Kakowak New member

Deezer App disconnects from Google cast but music keeps playing

Answered

I am able to cast music successfully from my iPhone X Deezer app to my google cast device enabled speakers. I notice that if I swipe the app away and use my phone for other things and re-open the Deezer app, it forgets that it is still casting to my speakers. As such, I’m unable to skip tracks or ad...

iOS

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1 day ago

my downloaded music keeps redownloading & takes ages to start playing, when im on wifi or data. but when im on offline mode it doesnt play at all. i have deleted & re downloaded, reset my phone, cleared space on my phone etc.& i have checked that i did not reach the 1000 limit. suggestions please ...

James.Naude

Downloaded music not playing (old topic)

Answered

Android

1 496 10

my online and offline experience is dreadful. not sure what is going on as i can’t listen to any more than one track at a time without having to manually trying to select another as i keep getting an error message saying content not loading. This never used to happen, really frustrating

1 day ago

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Chris Duffy Groupie

Music downloaded but mobile data being used (Android and Windows)

Answered

Android

0 228 28

When I activate offline mode it stops playing a few minutes after I put the phone in airplane mode

1 day ago

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Deon van Zyl Groupie

offline mode not working

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Android

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1 day ago

Hello, Using Deezer on the desktop (macOS Catalina) is becoming quite annoying, because I am frequently logged out, and then when logging in I am served a captcha where I have to solve a number of Google’s visual charades with buses and traffic lights. Is this just me? I love Deezer overall, but it...

Telmo Menezes New member

Annoying logouts and captchas

Other devices

2 15 1

1 day ago

Hi i got an Apple Watch 4 with an working esim and today i try to use my Deezer App without Iphone during my fitness lesson in studio. i can´t believe it, but i got no sucess to use my account via the apple watch. Could it be true, that Cellular Streaming is not implemented for an apple watch? in th...

TheRealNeon Groupie

Apple Watch 4 Cellular Streaming

Answered

Other devices

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1 day ago

I have recently moved from Spotify to Deezer and am struggling to figure out how to control the music playing on my Amazon Echo Dot with my (android) phone or my (windows) PC, both of which I have the Deezer app on. All my music was interconnected with Spotify, but now I have to control everything o...

JackJWatson New member

How to control amazon echo music from mobile or desktop

Question

Other devices

4 251 6

1 day ago

I've just updated the desktop application 5 minutes ago. Current version - 4.0.5 Before that version I was able to do Play/Pause, Next actions right from my keybord buttons being in any other application, means globally. Deezer was just minimized in taskbar. My keyboard - Steelseries APEX 350 https:...

Aquar Groupie

Media keys not working on Windows Deezer Desktop App

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Other devices

5 2008 42

1 day ago