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1 year ago

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Troubleshooting

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Troubleshooting

Troubleshooting

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Deezer Cast instead of Bose SoundTouch App! Improve SoundTouch's integration with Deezer

Hi, A few months ago I changed from Spotify to Deezer. First thing I noticed, is that my Bose SoundTouch 'casting' feature, which always worked seamless on Spotify, is not available on Deezer. So it's known: get the Bose SoundTouch app- login to Deezer and get a very Clumsy UIX, with limited optio...

Other devices

Samsung Multiroom App Feedback: login and other issues

Hi, I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong. I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct). Have reset the multiroom twice...

Other devices

Security certificate issue on a number of devices

Hello Community,Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform. We are contacting our partners to let them know that an update is necessary f...

Other devices

Deezer doesn’t remember last played song when using shuffle

I use Deezer in shuffle mode, but when I close the app and restart it, it starts playing a different song. It doesn’t remember where I left off, or the order of the songs for that matter. Is this a known issue or is this just me? It only happens when I use the shuffle mode. Thanks!

iOS

Deezer on Galaxy Tab S7-Cannot run in Browser or Install App

I have an old Deezer account (free) that I never used. I want to seriously explore streaming at this point. I can log in from a browser in my Galaxy Tablet S7, but I cannot find an option to Play anything. But often various websites treat my S7 as just a mobile device, so I just went to Google Play...

Android

Fix scroll location on screen rotation

This is getting really annoying, so i'll post it here. Why is mobile app reseting scroll to the top after screen rotation? Example. I scroll on my favorite tracks list, find what I want to listen. Let's say it's half way down on the list. Now, I plug my headphones and am rotating phone to landsca...

Android

shuffle play button doesn't exist for playlists or albums

I've been using Deezer premium for 2 months but there is no shuffle mode or a button for playlists and albums. Is this a common problem or just me? I'm an Android user by the way.

Android

recently added sorted playlist have reversed playback

I have my favorites playlist sorted in recently added. When I tapp the first song it starts to play but when it's done it doesn't play the next song. When I tapp another songs I starts playing and when it's done it plays the song that is sorted above it. So it plays from old to newly added songs. Th...

Android

iOS 15.1 and Chromecast audio not working together

Hi, I just updated my iOS device to 15.1 and unfortunately now there is NO option on my deezer app to choose Chromecast audio for streaming (or google home app) (device is re-paired again..) Will this issue be addressed very soon!?

iOS

Deezer app issue on Panasonic tv

Hi, I got an issue with Deezer app on Panasonic TV TX 58DX780E. Cannot play music. Pop up message informs about playback error. App starts fast-forwarding all song on my play list. At the end informs that the maximum number of skips has been reached.

Other devices

After each step, try playing the music again. If it’s still not working, go to the next step.

I have an android and after your last update my system will not play music anymore, it gives me and error message that content is not loading. I’ve done every step that you mentioned and it’s still not working. I’ve loved this app for years and now it’s getting very frustrating not being able to hea...

Android

can t access to my downloads when offline

iOS

Surface touch screen

Windows 10 App - touch controls don’t work on the track seek bar

Other devices

Error Loading - Almost there, only a few seconds left

Hello! When i want to listen music it only shows this and it doesn't stop. Is there something wrong with my phone? Or is it something else?

Android

Samsung TV cannot connect with Deezer accaunt

Hello! I cannot connect my Samsung Q65АА TV to the Deser account. When I use the code, the TV and the computer show me a picture that everything is OK ... and that's it all. There is no new device in the account either.

Other devices

How to stop auto play on Deezer - when last track ends

HiI simply want to stop deezer automatically playing new/random music when my track/album ends.Not interested in recommendations, I just want to control what I to listen to (at all times), not what some AI thinks I want.This is easy in spotify, but I can't find this simple setting in Deezer. Trial s...

Android

why is the Deezer xbox app slow and keep crashing while playing games

Everytime I load up deezer to enjoy two of my favourite past times gaming and music the app wants to crash no matter what game I play surely this ain't what the app was intended for I've uninstalled, reinstalled I've tried everything but nothing works and it runs really slow compared to the app on o...

Other devices

wifi connection NAD amplifier

dear sir or madam, I have A NAD C338 wifi & bleutooth amplifier. I would like to use the Deezer app with wifi connection. only my amplifier is not recognized. is there a solution for this? thanks in advance

Other devices

One Playlist not showing in carplay

Carplay is 90% good but One Playlist not showing. Does anyone have any strategies … ex. remove the playlist from downloads, then re-activate download . . .?

iOS

восстановить удаленный аккаунт

Здравствуйте. У меня был аккаунт на андройде и я его удалил . Можно ли его восстановить?

Android

Favourite tracks play oldest to newest

Hi guys! I know there is one topic with the same problem, but still it didn’t help me at all. So, I need that my desktop app play songs from newest to older. But I don’t have any Manual button. What should I do?Thanks!

Other devices

Deezer mutes audio on android auto after several skips

After several forwards deezer mutes audio on android auto and sound doesn’t come out. That is a real problem. When i reconnect the usb cable, it plays again with no problem.

Other devices

failure

App does not work, keeps giving me a failure notice!

Other devices

This Album Wont Download

I have clear the cache and it hasn't helped either

Android

Error: failed to play. The requested content is not loading

I keep getting this error pop up, not sure how to fix it. I've tried a few things Remove SD card, uninstall Deezer, clean phone cache, restart phone, reinstall deezer. Same error pops up straight away again. I only started noticing this error recently. I have an Lg g6

Android

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