Troubleshooting

Tips, tricks and guides

2531 Topics

I
Ionut Stancu

Samsung TV keeps loading and nothing happens
Question

Hello all,I’m using Deezer on iOS without any issues.Also it works in web browser (quite slow actually, but it works).But Windows 10 (version 1709) Deezer desktop app (version 4.17.10) is not loading music at all. I play a song and it’s buffering every 2-4 seconds. That means I can listen to a 3 min...

Other devices
43 7
Z
23 minutes ago
O
okideezer

Control other devices on WiFi
Answered

Similar to Spotify, can i control other devices (as a remote) on same network? So when I change songs on one phone, it will play on another phone connected to speakers?

Other devices
5574 11
M
2 hours ago
D
Drunken_prozac Groupie

Google Home specific version of a song
Question

So I have only just started using Deezer after being with Spotify for the past year and I can't find a way to get specific versions of songs to play on Deezer. For example if I ask "Hey Google, play into the unknown by Panic at the Disco" all I get is the version from the frozen album. I have asked...

Other devices
51 7
D
5 hours ago
G
GerAndAnli

What does "Car mode" do?
Answered

Hey everyone, What does the "Car mode" option do?

Other devices
1449 12
Rank
5 hours ago
E
Etienne.Venter Groupie

Music does not play unless I download my playlists
Answered

It does not matter whether I am playing through the web, the Windows app or the app on my Android. Music does not play, it plays for 10 seconds and then just stops. This is not only on my mobile network, but I have tried 5 different wifi networks as well and get the same problem. It’s been happening...

Other devices
13 1
Rank
6 hours ago
E
evel79 One hit wonder

quality of downloaded tracks terrible
Answered

Hello   I noticed that a bunch of my downloaded tracks started souning like they were 64kb files or worse with a sort of horrible “metalic” distortion etc.  (android App latest version). So I wiped all my downloads to start again. Same happened to new music I hadn’t downloaded before. On on album, s...

Android
8 1
Rank
6 hours ago
A
Axpegix New member

Not working with data, only with wifi

Deezer is not working with data in any of my devices, All they work fine with WiFi. The music doesnt load or starts playing on an errouneous way. Im considering cancel my account if this problem persists. Android user, on the 3 different devices.

Android
89 4
A
7 hours ago
G
Geb Groupie

Deezer stops playing again and again
Question

Hello there,For several months now Deezer hifi account and while playing on my Marantz ND8006 wih the Heos app, it stops after 3, 4 or 5 songs. Again & again.It's displaying then cannot connect with Deezer. My Wifi signal is good, my Heos app is up to date and is connecting well over wifi (other...

Other devices
20 2
G
8 hours ago
Anja Megastar

Android Issues - Symptoms and Answers

Having some issues with your Android device? Try some of these troubleshooting tips and try and get back streaming. When it comes to technical difficulties the simplest answer is usually the correct one. So, firstly, turn it off and on again. If that didn’t work, we’ve tried to help by including ‘...

Android
35569 1285
C
9 hours ago
G
globetrotterdk Emerging artist

Alexa and Echo Dot 3rd. gen brain dead with Deezer playlist
Question

I have a problem with a playlist that Alexa couldn’t find, so I changed the name and Alexa still can’t find it. I tried uninstalling and re-installing the Deezer skill, but that hasn't helped. Alexa got confused with a playlist named “C Instrument Practice”. Too little a pause between “c” and “inst...

Other devices
169 10
G
9 hours ago
L
landy66 Groupie

Samsung Multiroom App - Error for new playlists
Answered

I created a new playlist at Deezer. Trying to open the playlist in Samsung Multiroom App the error "Deezer: internal server error" is shown. Old playlists can be opened but only when I do not open the new (bad) playlist before. After I already got the error ("Deezer: internal server error") and try...

Other devices
4927 178
G
11 hours ago
S
Samitha.Nagasinghe

Music Stops - Multiple Devices Warning
Answered

Hi, When I play music it stops saying i'm playing on another device. But I have only 1 connected device. I also reset my password. But nothing helps. Any help?

iOS
190 22
Rank
12 hours ago
solstice_outcry Chart topper

Delete playlist cover art
Question

Does anyone know if it’s possible to remove playlist cover art? For example, if I chose to add a custom photo for the playlist, can I revert it to not having any art other than the default? So far, I can only see where it allows you to replace, not remove. 

Other devices
4 0
13 hours ago
B
big al Groupie

Corrupted music downloaded files
Question

recently a lot of the files I have downloaded seem to be corrupted (i.e. they skip/jump when the track is playing) ?

Android
377 16
G
14 hours ago
A
anzzem

Android Auto - Something went wrong
Question

Hi, since last update of Deezer I often get "Something went wrong" error on Android auto, both in online and offline mode. When this error is shown, Deezer wont play any songs, albums or playlist. This makes Deezer next to unusable for me. Anyone has any ideas how to fix this? 

Android
29 2
R
1 day ago
C
cgtn Groupie

Support By Ruark Audio R5
Answered

Мне интересно, будет ли поддерживаться Ruark Audio R5, к сожалению, нет возможности слушать музыку в формате FLAC. Музыкальная система R5 позволяет это сделать, но сам сервис deezer не дает такой возможности.

Other devices
21 3
Rank
1 day ago
L
Lorenzo Smash hit

CarPlay needs SUBSTANTIAL improvements

Let's say that since you implemented carplay nothing has changed a) I can only start ONE Flow: the others are not available b) I can't understand why the artists are listed randomly... c) No shuffle d) No Repeat e) No queue It's a barebone CarPlay implementation and too far from being satisfactory

Other devices
111 5
Rank
1 day ago
P
Peter Swinbank Groupie

Where can I find the recently played list on mi iPhone SE app?
Answered

Hello, can someone please tell me how to navigate to my recently played list o NBC my iPhone SE Deezer app?I heard some really good tracks today while driving in the car and would like to find them a gd sun to add to my playlists. Thanks,  Peter

iOS
15 2
P
1 day ago
S
sonoro3003 New member

install app on ipod touch ios 6.1.6
Question

I want to install the app on an older ipod touch with ios 6.1.6, but I can't download the app from the store.is there any workaround?

iOS
16 1
Rank
1 day ago
A
avysk One hit wonder

Cannot connect Android TV to deezer
Question

I am trying to run Deezer on Android TV (Sony Bravia TV). I can run Deezer application, it shows the code to enter at https://deezer.com/link. After I enter the code from desktop browser, the app on TV immediately shows "Connecting....", this goes on for some time and I'm back to login screen. The T...

Android
248 18
Rank
1 day ago
Sergio Crivelin Emerging artist

Surround 7.1 not working
Answered

I'm facing some issues since Deezer app (desktop) moved from a stand alone software do Windows Store (microsoft Store Windows 10), My speakers are configured to surrround 7.1, so even when the source is 2.0 (stereo), the soundcad upmix it to 5.1 or 7.1. It used to work perfectly until Deezer moved o...

Other devices
96 12
S
1 day ago
N
Noel Swinn

When is Deezer HiFi available on Bose Soundtouch?
Answered

I was wondering if Deezer HiFi would be coming to Bose soundtouch as it doesn't appear as available? Many thanks Noel

Other devices
938 12
Rank
1 day ago
L
Lisa_Bg New member

Range Rover issue: no match when searching for artists
Answered

Hi, I have a Range Rover with the native "Deezer" APP that has always worked well; lately searching for artists, I return "no match" ... do I have to set something in my account?  Could there be any regional limitation if I have purchased the deezer account in a country other than mine?   Thanks

Other devices
15 1
Rank
1 day ago
K
Kirill.Nechesa Groupie

Media control keys not working on desktop beta app with Mojave
Answered

All as stated, f7, f8 and f9 stopped controlling Deezer player just after macOs update. I use desktop app v0.13.4, cannot really find anything related to media controls in mac settings. Miss those sweet days, when I had no need to open the app to switch the track. healp

Other devices
7332 55
Rank
1 day ago
A
aloaa1 New member

Error occurs, when I quickly change songs
Question

Hi there,I found recently that an error always occurs, when I quickly change several songs.It repeats after3-6 songs. Pls help to fix it. Screen below. 

Other devices
15 1
Rank
1 day ago

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