Troubleshooting

A

Ahmed Samir325i

لم يتم تفعيل الاشتراك

Question

السلام عليكم لقد قمت بشراء Deezer Premium تم خصم المبلغ ولم يتم تجديد الاشتراك حتى الان بانتظار التوضيح

iOS

0 8 1

A

3 hours ago

K

KoenV

Deezer on VOLVO Sensus

Solved

Hello, Just got my brand new Volvo XC90... No DEEZER on the in-car appz Doe anybody have any idea if this ever will come to VOLVO Sensus again ? Because apparently it already has been there. I really don't want to switch to Spotify or to Apple Car Play. Kind Regards, Koen

Other Devices

4 1175 17

J

7 hours ago

N

noura.hesham

payment

Question

I already subscribed to premium and was charged but I am still on free help me please

iOS

0 8 0

N

8 hours ago

T

The Jones's Groupie

Playback keeps stopping

Question

I have a new Samsung s10, whilst playing my music back in my car on Bluetooth and whilst playing through headphones the music just stops and then comes back on about 30 seconds later. Which is really annoying. Any help much appreciated Thanks

Android

0 9 0

T

9 hours ago

D

darkbeholder One hit wonder

Music stops in the middle of song each 2-4 songs

Solved

Hello. I am a new customer and I have Deezer premium acc. Songs stops in the random place of the songs. Pushing "play" changes nothing. Only choosing a new song or the other place of the same song is helpful. And if I do last, song plays until freezing on the same place. Google Chrome, Windows 10.

Other Devices

3 267 28

D

10 hours ago

B

benaly New member

Desktop app music stops at almost every track

Question

Hi, Since I got my new Macbook pro, which uses High Sierra (10.13.6), I am having troubles with Deezer (both on the desktop app and website). The music starts but eventually stops at some point in the song. This does not happen for every song, but I would say about at least 10 times within 1 hour,...

Other Devices

0 85 13

11 hours ago

Rob Igo Deezer Legend

Fitbit Ionic Playlist doesn't show all songs (yes my phone app does?)

Question

Hi everyone, @Rudi would you ask the devs to look at this also... I've added my Ed Sheeran playlist to my fitbit ionic but on my ionic some of the songs are greyed out? They're not on my Android phone or the Deezer Desktop app (see photos) but they are on my Fitbit (2nd track down).

Other Devices

0 17 1

J

12 hours ago

I

Isabelle Stolar

songs available on sonos but not directly on deezer

Question

This might be relevant to Israeli songs only. Not sure. My Sonos is connected to deezer. When searching through Sonos, deezer plays the songs just as expected, but when searching directly through the deezer app, the songs are not played. Try for example 'girafot'. The list of titles comes up, but n...

Android

0 10 0

I

15 hours ago

L

ls1971 Groupie

How do I restart an inactive app?

Solved

I downloaded app today and have set some things to download. I’ve gone off and left it to its own devices and now it’s saying my app is inactive and I need to restart it to continue with the download. Any help would be appreciated

iOS

0 281 6

P

15 hours ago

S

Steve-K Emerging artist

Chromecast and Android: No 'play next' or 'add to queue'

Solved

Using Deezer on Android. When Chromecasting I cannot select 'play next' or 'add to queue' for songs. The options are greyed out. They work fine if I stop casting. I've seen similar posts going back months on here and can't believe this basic functionality hasn't been sorted out.

Other Devices

1 386 14

R

15 hours ago

K

Kakowak New member

Deezer App disconnects from Google cast but music keeps playing

Question

I am able to cast music successfully from my iPhone X Deezer app to my google cast device enabled speakers. I notice that if I swipe the app away and use my phone for other things and re-open the Deezer app, it forgets that it is still casting to my speakers. As such, I’m unable to skip tracks or ad...

iOS

0 16 0

K

23 hours ago

Rob Igo Deezer Legend

Deezer Desktop App - all feedback, bug reports, tip and ideas/suggestions here please!

Hi everyone let's use this post for anything to do with the new Beta Desktop App @Anja will move any related posts over - let's give the team any bugs or feedback/ideas I know I already have plenty! cheers Rob

Other Devices

23 25587 839

G

1 day ago

S

Steve Williams Groupie

Deezer not working super slow

Solved

Why is my Deezer app not working on my phone I have premium but there is massive lag stuff doesn't download and it won't cast to my devices. Is there a problem with Dezzer today. Is everyone having issues like me?

Android

0 174 13

S

1 day ago

S

SusanPrince Groupie

Lost manual track order of a playlist after downloading

Question

Hi there, I created a playlist on my Galaxy Tab E. It was playing it in order until I downloaded all of the songs and now it just plays them in random order. I tried deleting the downloaded file and refreshing but it still isn't playing in the order I picked. When I click on the up/down arrows the o...

Android

0 16 2

S

1 day ago

A

Alen.Andrakovic

Loading

Hi. I am using Huawei P10 lite and facing loading problema on good wifi networks and on 4G mobile data. I cant acess flow, serach... It is loading into enternity. I have reinstalled app, but problem still happens. Only playlist that i listen daily is avaliable for playing.

Android

0 26 0

A

1 day ago

Y

YakudzaKY One hit wonder

stop notifications - desktop app deezer

Solved

Hi there. any way to hide overlay notifications when next song played(dat messages in right down corner)?

Other Devices

1 1987 8

S

1 day ago

A

abraham f Groupie

no responden en deezer suport

Question

Buenas he pagado 3 meses de deezer premium y no me sale la subscripcion en la aplicacion mando un mensaje con el problema a soporte y me escriben que les mande captura de la cancelacion y ellos me activan los meses despues de mandarla ya no contesta nadie aguin me puede ayudar?

iOS

0 2 0

A

1 day ago

E

eydis

Fitbit ionic won't connect to deezer

Solved

The deezer app is on my ionic. When I try to open it sends me back to fitbit app to verify Wi-Fi even though it's clearly showing as connected to wifi

Other Devices

0 345 8

1 day ago

S

Seven New member

Windows 10 App Bug - App Only Skips Songs

Question

I have downloaded and re-installed the windows PC app three times and it simply doesn't work on my laptop. It simply skips through all songs at lightning speed in any playlist (flow, playlists, favourites) and never plays any songs. Has anyone had this issue? The version I installed on my PC weeks a...

Other Devices

0 5 0

S

1 day ago

P

Patsyb394 Groupie

Why won't it let me delete songs from my playlist ino longer want

Question

I have songs on my playlist that I have tried to delete. But will not delete them I have tried different ways but nothing worked.

Android

0 8 0

P

2 days ago

K

KlaraZuljevic Groupie

Not exiting the free trial after i paid for the premium

Question

Hey i just bought my sister deezer premium, the payment went normal but when she opens the app it still says she is in the free trial and can buy the premium version. I clicked to buy the premium version again but it says she already has it. We tried deleiting the app, reinstalling, restarting the...

iOS

0 15 0

K

2 days ago

B

Baron Groupie

Bluesound Node 2i - Deezer HiFi compatible?

Solved

Does anybody uses Bluesound Node 2i for Deezer HI FI “lossless” in the US? Does it go thru as “lossless” ?

Other Devices

0 39 4

B

2 days ago

M

Mike Timothy Murtice Groupie

App fail.

Solved

Hi, I've been using deezer for years now and it's always been perfect until afew days ago. I can't listen to or download new music, it's always saying error can't play all the time, and my Wi-Fi is okay coz when I close the app and use others, there isn't a problem, pls help

Android

0 64 2

M

2 days ago

W

Waldo43 New member

Can't log in on my samsung s9

Question

Since I have a samsung s9 i can't log in on the deezer app. On my laptop i can log in and i see my phone is on the account but my phone keeps thinking and thinking and won't log in. Why its not working? On my old phone, s7, it was no problem. This sucks!

Android

0 15 1

2 days ago

N

nijomo

Sonos app not able to browse music on Deezer

Solved

Hi folks I've used Deezer through my Sonos for years, but now, for about 5 days (no changes, I don't think) it's been telling me that it's unable to browse music in Deezer. I've tried uninstalling and reinstalling both the Sonos controller and the Deezer app in the controller, but no joy. I'm using...

Other Devices

0 319 8

R

2 days ago

2162 Topics

لم يتم تفعيل الاشتراك

Question

Deezer on VOLVO Sensus

Solved

payment

Question

Playback keeps stopping

Question

Music stops in the middle of song each 2-4 songs

Solved

Desktop app music stops at almost every track

Question

Fitbit Ionic Playlist doesn't show all songs (yes my phone app does?)

Question

songs available on sonos but not directly on deezer

Question

How do I restart an inactive app?

Solved

Chromecast and Android: No 'play next' or 'add to queue'

Solved

Deezer App disconnects from Google cast but music keeps playing

Question

Deezer Desktop App - all feedback, bug reports, tip and ideas/suggestions here please!

Deezer not working super slow

Solved

Lost manual track order of a playlist after downloading

Question

Loading

stop notifications - desktop app deezer

Solved

no responden en deezer suport

Question

Fitbit ionic won't connect to deezer

Solved

Windows 10 App Bug - App Only Skips Songs

Question

Why won't it let me delete songs from my playlist ino longer want

Question

Not exiting the free trial after i paid for the premium

Question

Bluesound Node 2i - Deezer HiFi compatible?

Solved

App fail.

Solved

Can't log in on my samsung s9

Question

Sonos app not able to browse music on Deezer

Solved

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