Troubleshooting

Troubleshooting

1932 Topics

L
LeeLow Roadie

Amazon Echo not finding music on Deezer
Solved

Hi - I have tried playing music from my Amazon Echo Dot but Alexa comes back saying "I can't find it on Deezer" I have tried unlinking and linking accounts and nothing. I have tried updating firmware and Alexa app but nothing. Is there something your side causing the issue, or is it with Amazon? Yes...

Other Devices
25 2
L
3 hours ago
C
Chrispy5

No sound from Deezer Windows 10 App after driver update (USB-C earphones)

I had the same problem as this topic: https://en.deezercommunity.com/other-devices-49/windows-desktop-app-error-message-sorry-we-don-t-support-this-version-of-your-browser-anymore-etc-50883 So I uninstalled Deezer windows 10 app, rebooted, installed again (from microsoft store), rebooted again and...

Other Devices
43 6
Rank
4 hours ago
A
Andrew van Leeuwen

Only my flow available
Question

Hello, I am a happy owner of a (sometimes stupid) alexa dot device I always loved playing music throughout my deezer account but since a short time ago she cannot find any songs Even if I manually play a song, ask for name and say exactly what the name is "I cannot find that on deezer" Only t...

Other Devices
4 0
A
4 hours ago
D
djondjiii

Downloaded content not loading
Question

Why does playing music offline not work even tho i have downloaded it and i am subscribed to deezer premium?

Android
4 1
Rank
4 hours ago
L
Laércio de Sousa New member

Re-download corrupted tracks
New

Where I live, we often have problems of synced tracks being corrupted due to connectivity losses during download. Deezer could offer an option to re-download these corrupted tracks.

Android
4 1
Rank
4 hours ago
D
Dmitriy Ivanov

In time playing music, player skip a little piece of track
Question

I have Android application In time playing music, player skip a little pice of track. It is very frustrating and makes it difficult to listen to your favorite music. This happens when I listen to more than 3 tracks in a row. what need to do for fix? Thanks!

Android
11 1
Rank
5 hours ago
D
dl1985

Chromecast issues
Question

I am having a lot of trouble casting to my Sony STR DN1080. It will sync but the playback cuts in and out and the songs don’t play from start to finish. It is an ongoing issue and I’m at the stage where I don’t know why I’m paying for this app when I can only stream via Apple TV. I have the app loa...

Other Devices
608 23
Rank
7 hours ago
S
Senmurv One hit wonder

Chromecast Audio / sound quality
Solved

I'm aware of the issues with casting to Chromecast Audio on the hi fi plan. I opted out from it last fall and retreated to the Premium plan giving up lossless sound. Everything was more or less OK, I had HQ sound while casting to Chromecast Audio, no stutters, pretty smooth controls. But yesterday I...

Other Devices
65 5
Rank
7 hours ago
C
cum41214

How to unblock music site in school?
Solved

Hello, Guys I don't know this is right place to ask this question. I have question, can you tell me how to unblock music my office, I found a webpage where described about unblocking music which is here :- https://www.howtoseeks.org/unblocked-music/ Can you tell me I can use this way to unblock mu...

Other Devices
11 1
Rank
8 hours ago
K
Kevin.Duarte.Costa One hit wonder

Android Auto - Playlist order
Question

Hello, When I start a playlist in Android auto, the order changes to 'standard'. If I start the playlist on my phone the order is 'last added'. Is there a way so the order stays at 'last added' when I start the list from Android auto? The same happens with Android Wear.

Android
74 9
K
8 hours ago
I
izhak007 New member

Why doesn't your algorithm recognize the songs I love?
Question

Hey, I've chosen a lot of Israeli songs And I don't understand why Balgur Is there a certain way to activate Him? A second question, How do I activate the app radio??

Android
5 0
I
9 hours ago
P
pwx

Here's an Idea. Latest update awful. Might be good to revert.
New

Hey. Here's a great idea. Why not stop updating the app and introducing a whole new slew of bugs and c**p so that my tunes actually play without randomly spa**ing out. Also it would be great if "play next" means play next, and not any old tune selected from thousands. The app works fine until it's...

Android
16 1
Rank
9 hours ago
L
Luyanda Louie Luhlongwane Groupie

Downloaded music refusing to play
Question

Everytime I try to play some of my downloaded music it refuses to play I'm really not sure what to do I've even redownloaded the music. Please assist and fast.

Android
15 1
Rank
1 day ago
G
glebushatnic vine Groupie

how much is the subscription for Ukrainians

Добрый день, я хочу опробовать ваше заявление, но у меня есть вопрос. Сколько стоит подписка, на сайте написано, что 5 евро, а в заявке 10 евро. Не могу разобрать сколько заплатить

Android
2 1
Rank
1 day ago
V
Vadym

Issue with wrong audio track playback in 'most played tracks'
Question

Hello! I have found interesting issue with audio track playback in 'most played tracks' section on web. When you are listening any artists music in 'most played tracks' section and then left it on pause for some time (it can be day or two), you could observe interesting behavior, when you click in...

Other Devices
16 1
Rank
1 day ago
W
Willy Pedersen New member

Deezer is loading for a while on Beovision 11
Question

I have subscribed Deezer Premium as my Beovision 11 TV has Deezer built in. But what a bad experience! Loading is taking half a minute (I'm not interested in using my iPhone app and mirroring). It would bee nice with an update to Bang&Olufsen. I have been told that Deezer don't want to provide that...

Other Devices
19 4
Rank
1 day ago
P
Pubbins

Favourite tracks playlist does not show all my favourite songs
Question

Hello, I am facing an issue since last week concerning my favorite tracks. The last songs I added to my favorite tracks disappeared (they were there last week and they are not any more) When I look for the song in the search bar and I go to the artist page, I can see that the heart is clicked so t...

Other Devices
15 1
Rank
1 day ago
S
SA29

Playback jumping like a scratched CD
Question

When I listen to music, both downloaded and streaming, the songs are skipping about like a scratched CD, jumping form one place in the song to another. I'm listening on Huawei Honor, android. I've had the deezer app for about 18 months and only noticed this issue in last month or so. I have clea...

Android
109 7
Rank
1 day ago
S
superflyguy New member

Bluetooth playback not working on my car stereo
Solved

Hi after buying a galaxy s10 my deezer wont play through my car stereo. Its connected for calls and shows on the car display the song choice but the music still comes out via the phone. Its not the car as i have same.problem in different vehicle

Android
9 1
Rank
1 day ago
X
Xoaishh New member

I cannot control Deezer from the lock screen
Question

My Deezer updated today and now whenever I lock my phone or am on another app my music still plays but does not show up on my phone screen, when i am doing something active I like to be able to pause my music using my earphone and skip etc, it now does not let me do that and I have to enter the app...

iOS
11 1
Rank
1 day ago
N
None

I can't delete my search history
Question

My search history doesn't clear. I did go to app settings, delete history. Nothing changes. What can I do

Android
25 1
Rank
1 day ago
P
Philipp Emerging artist

xbox one app: why is it like always crashing?
Question

I really like the idea of the xbox one app. But for me it is like always crasing sooner or later. Like when you switch to the app and change the song, once you go back to game you can count the time for when it crashes. But also like super randomly. Like the song starts to stutter and boom off. Ap...

Other Devices
316 32
Rank
1 day ago
S
Sergio Rodríguez López

Can't listen to my Deezer in android
Question

I really dont know what is happening with muy Deezer account. I have checked all my setings And I cant listent any music from Deezer in muy móbile android ir while I am driving. Althoug I can listen in my pc Windows allí muy playlist. I dont understand anything. Can someone help me please??? Thank...

Android
32 2
Rank
1 day ago
A
Aleks_27 New member

Deezer buffering on Bose Soundtouch
Question

I am a deezer premium subscriber. Until few days ago I never experience any problems with playing deezer music on my Bose Soundtouch system. Now, when I play music system is buffering every few minutes. Music stops for 3-5 seconds and play again. I have two speakers and both act the same way. Done...

Other Devices
89 9
Rank
1 day ago
H
happytoon One hit wonder

Deezer support vs Garmin Vivoactive 3 Music - Does it work for you?
Solved

Dear Garmin / Deezer users Since Deezer was launched on Garmin a few weeks back, not many have been able to use it on the VA3m watch.. Many users reported an issue with an error message being displayed on the watch after signing in the Garmin Connect Mobile app. "Problem with signing in to Deezer"...

Other Devices
1149 16
Rank
1 day ago

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