- - A Deezer IntroductionYour Deezer subscription and account7 Troubles? Shoot them!1
Groups
Request a Feature
Help Center

Create topic
Login

Troubleshooting

Tips, tricks and guides

2666 Topics

Recently active

Most replies Most views Newest first

playlist duplicating itself on Deezer

One of my playlists keeps duplicating itself, but only on my laptop other devices are fine, every time i open it there are more and more duplicates , if i try and delete the duplicates it takes all of them out .A playlist of 200 is now up to 900, some of the tracks over 20 times.

Other devices

Deezer plays wrong versions of songs on Google Nest/Android Auto

I have a Google Nest Hub Max that is connected to my Deezer Premium account. I also have Android Auto.Whenever I ask Deezer to play a song, it chooses weird versions and wouldn’t budge. For example:“Hey Google, Play Hotel California by The Eagles” → Plays Hotel California (Cover Version) - The Eagle...

Other devices

Deezer HiFi on Yamaha not streaming FLAC

Hi,I’ve subscribed Deezer HiFi. I have Yamaha MusicCast AVR. It seems that some songs aren’t HiFi on Yamaha (it uses 320 kbps MP3) but are on desktop app.Yamaha:Desktop:Some songs work fine on Yamaha (streamed as FLAC): Do you know what could be a reason? Thanks,Szymon

Other devices

Download to a Linux laptop

I have a laptop with Ubuntu OS. Can I download music?

Other devices

Deezer Xbox App crashing

I start to play my music but after about a minute of me switching to a game, it crashes. It is up to date and I've tried reinstalling.

Other devices

tracks playing the wrong order on Deezer

On my favourites playlist, I have it set to that the most recently added song is at the top. Normally it will then play that one as the first song and go down the list to the oldest one. Today no matter what I do when I play the first song it then finishes playing like it's the last song and to play...

Android

Auto download of new tracks in playlist

I may have missed this in settings but I looked and couldn’t find anything. It would be better if downloaded playlists auto updated for new tracks when on WiFi. At the moment a playlist will often fail to play a lot of the tracks when not on a network as they are new and haven’t been downloaded. I h...

Android

deezer hifi and airplay?

Hello, if I use my iPhone to play music from Deezer app and a hifi subscription, and redirect the music (normally FAC format) via airplay to my audio system (old system, with an airplay receiver), is the sound will be degradated ? Or is it a valid option ? Is Deezer hifi (launched on my iPhone) is...

iOS

"Favorite Artists" in Deezer desktop app are NOT my favorites

I just signed up tonight. I added 19 artists to my favorites, and if I go on the left panel under “Favorites - Artists” I see those 19. But on the right panel there is a section “Your favorite artists” that shows some completely different artists that I have no interest in, and none of the ones I do...

Other devices

Cannot Play Any non-downloaded song on mobile network

Hi there! Let me just say first that I've enjoyed Deezer a lot , especially the custom daily playlists that are really well made. Great job! Since around 2-3 weeks ago ( or maybe later, I can't remember when it started) I've had an issue when trying to stream music while on mobile network. Here is...

Android

NE0610 Error on Deezer Android app

Clearing cache doesn't work. It works for one track but as soon as I click on a different playlist it pops up again. version 6.2.27.2 beta. Doesn't matter if I'm Wifi or Mobile data.

Android

Can’t delete song from queue. Deezer on iPad mini

The queue always worked fine, but some time last year or in 2019 it’s no longer possible to delete songs from it. Once in a while I can remove one, but then it doesn’t work again. I drag the song name from the right edge of the screen but nothing happens.

iOS

Error: failed to play. Deezer on iPad mini

For the past hour or so, all songs don’t play, or they play halfway before giving that error. I cleared the cache, as that usually fixes it, but not today. I also restarted my device, but to no avail.

iOS

Desktop app won't launch after successful login

I launch the app, it asks me to login -That opens a Safari browser window, my user credentials are recognised, it says ‘success’...yet I remain at the login or sign up screen for the app. I tried logging out; I uninstalled app and reinstalled, still nothing.From a browser, I can run Deezer, so no ac...

Other devices

Deezer favourites list doesn’t update on B&O app

Changes made in my favourites list (or any playlist) in the Deezer app aren’t automatically synced to the connected B&O app. Instead I have to somehow force a refresh by restarting the B&O app like 3-4 times, manually refresh different pages in the app and deactivating and activating filter...

Other devices

it's deezer coming to the PlayStation 5?

I want to know if the PlayStation 5 will have a Deezer app anytime soon because I will love to have it on it.

Other devices

Account is currently being used on another device but I'm only using on PC

Hello, I have a web subscription and since today, my music keeps stopping every 2 min with the message “Account is currently being used on another device”. I’m only using deezer on my personal computer (via Chrome) I changed the password but that didn’t change anything.Can you help please ?Thanks

Other devices

shortcuts

HelloThe shortcuts already created with the Shortcuts application are still present and work almost correctly. However, it is no longer possible to recreate them. We can also try to ask Siri to play our favorites, but it does not work. All its functions were functional on iOS 13. They are no longer...

iOS

Crossfade on Android

Crossfade on Android is still on Beta until now and it's buggy. Any update when it's going to be available on Public Version?

Android

Specific Podcast

I’m looking for a specific Podcast, called Criminal Conduct. It’s available in the U.S. but it dosent show up as an option on Deezer. Help.

Android

Casting loading issue to Google Home

When I cast from my Sony to my Google Home speaker, the app regularly "hangs" I thought it was an internet speed issue, but it happens when playing downloaded tracks too.

Other devices

The same track, again and again and again etc

HiI have Deezer free and if I select one of my playlists, albums or favourites, it plays track 1.When it has finished, it plays it again,and again,and again. ….it never moves to track 2.I have noticed I haven’t been receiving an adverts.This happens on my Desktop and tablet.I like Bohemian Rhapso...

Other devices

Apps background refresh isn’t working yet!

Hi guys, I’m facing a major issue which is Apps background refresh isn’t working yet! everytime i try to download some track for offline listening the app pop up a notification says that i have to restart the app again because the downloading is stopped!!! that is so annoying, should all of us have...

iOS

Error: failed to play. The requested content is not loading

I keep getting this error pop up, not sure how to fix it. I've tried a few things Remove SD card, uninstall Deezer, clean phone cache, restart phone, reinstall deezer. Same error pops up straight away again. I only started noticing this error recently. I have an Lg g6

Android

Deezer Free version - Deezer plays only one song then stops on Deezer Desktop App and Web Version

Hi there My music is not playing on desktop. It plays one song and then stops. It won't go to the next song. I have cleared cache. Done all that. Please tell me how to fix this. I use the free account and I don't even hear the ads and I don't have an ad blocker.

Other devices

Page 1 / 107

Sign up

Already have an account? Login

Login to the community

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

DEEZER
+

Plans

Features

Explore Channels

Devices

Blog

Help Center

WHO ARE YOU?
+

Labels & artists

Developers

Press

WHO ARE WE?
+

About us

Careers

LEGAL
+

Terms and Conditions of Use

Personal data and cookies

Privacy Requests

Legal Notice

Privacy settings