Troubleshooting

Tips, tricks and guides

3335 Topics

B
BuchoyOne hit wonder
asked in iOS

Deezer iOS app and USB DAC thru apple camera connector kit

Hi! Im currently subscribed to Deezer Hifi with a set up of: Ipad or iPhone → Apple camera connector kit → USB DAC/AMP → Headphones Concern for clarification: Currently the USB DAC/amp is only showing a sample rate of 44KHZ/24 bit regardless of what file quality I choose (same concern raise by others). Looking at the music playing, it is indicated that i’m playing HIFI but im not sure if actual hifi file (1411kbs) is being sent to my USB DAC.   It does sound better than having the headphones directly out of the ipad/iphone but im not sure if this is due to the amp or if its actually a hifi file.I do really hope that the hifi file is being sent to my dac/amp. Appreciate the help to clarify   Thanks

4
G
8 hours ago
H
HyperXOne hit wonder
asked in Android

Deezer doesn't go fullscreen

Hi,  So when using deezer on my OnePlus 7 Pro running Android 12 (although behavior is consistent on other devices as well) the status bar is always black whereas most apps use the fact that the status bar is transparent by extending the colour of what's being displayed in the app into the statusbar. Would love to sees this fixed. It's a small thing but a thing that makes a big difference in perceived quality experience. 

2
R
9 hours ago
A
amrmonsterGroupie
asked in Android

[Premium user] [Android]: can't find play next/add to queue

Hello, I'm a new user, and I can't seem to find an option to play a song next/ add it to the queue, which is quite frustrating. I'm a premium user, and I'm using the Android app. Screenshot attached. Am I doing something wrong? Could someone please help? I have already reinstalled the app, cleared the cache, nothing worked. :(   Thanks in advance.  

6
Domingos.Justino.Cuinica
17 hours ago
C
Chevis RyderGroupie
asked in Android

App will not open on Android

Using Calyx 3.47.0.2.75 Have uninstalled and reinstalled and restarted. This began a couple of days ago

5
S
17 hours ago
F
Foto Vaso KrivokapicNew member
asked in Android

Problem with logging in to the A1 network in Serbia

Respected,I have free use of the Deezer application via the A1 mobile network in Serbia.Maybe the problem is that I have a huawei p40 lite phone that doesn't have google support and I can't log in to use the app for free.I hope you will help me resolve the situation, thank you in advanceVaso Krivokapic

0
F
1 day ago
J
Judd BonhamGroupie
asked in iOS

No way to start music from CarPlay screen/Music does not return after phone call

Here is a better explanation of the title. When I plug in my iPhone 13 Pro Max on software 15.3 Apple CarPlay starts. Selecting Deezer gives me no option to start playing music from the CarPlay screen. When using any music app in CarPlay one of two things should happen. Either your preferred music player should start playing automatically on connection or,  you should see the Blue play button in the upper right corner of the CarPlay screen for you to actually start playing music. Deezer does neither of these two things. I have used about 5 different music streaming apps with CarPlay and all of them did one of the two options I gave above. Is there a setting I have missed somewhere that prevents Deezer from doing this? Every time I get in my Jeep I have to open the Deezer app and start the music on my phone first before I will be given the option to control the music from the CarPlay app. I don’t typically listen to the Flow feature in Deezer. Also, when I listen to an artist on my phon

9
teaumaz
1 day ago
N
NadavonOne hit wonder
posted in iOS

deezer : apple carplay - stops music whenever I’m using the lhone or siri

It’s been more than 6 months now and it’s just such a bad experience - every time I get a call, answer and end it, the music won’t resume and I have to take my phone and resume it manually. Same go for many other interactions like Siri etc.it’s beyond me how such a big experience like listening to music in the car is not one of your top priority and how such a critical (blocker) bug is out there for that amount of time.I have seen some other conversations here reporting the same thing and chose not to participate as I don’t want to be just another message on the same thread. Such a big issue should be spammed here every week.deezer, I took the time to write all of that cause I really like your product and don’t really want to replace it with anything currently out there. Please address this issue asap. p.sanother small annoying bug while you’re at it would be when airplaying and closing the phone sometimes the playback stops, and the only way to go around it is to restart the app.

4
teaumaz
1 day ago
A
AuralSGroupie
asked in Android

Is the Deezer app in Chromecast with Google TV app CD Quality?

HiI have the CCWGTV and have the Deezer app running.  When playing the same song through the app vs casting it from my phone - I thought it just didn’t sound the same.  So I checked the data consumption for each option and Viola ! Casting to CCWGTV                                - 25Mb (roughly) per songPlaying through the built in app           - 5Mb (roughly) per songThis is when playing the same song.  This leads me to believe that when I cast - Chromecast fetches the lossless version of the song.  But...when I use the built-inn app - I am getting AAC (or whatever lossy format is being fetched).Hence my request for clarity - is the Deezer app built into the Chromecast With Google TV able to play HIFI quality?  If it is, where do I make the necessary changes to enable this change?Thanks you.

2
A
1 day ago
N
nassauskyGroupie
asked in Other devices

Polk Assist Doesn’t Play Deezer Anymore

My Polk Audio Google assist speaker used to play Deezer songs with my voice command for a couple years and all of a sudden it stopped working.  I unplugged it and moved into another room for a couple hours where I wanted to hear music but couldn’t get it to start playing. After returning the device back to the original room, it’s still not working and I tried factory resetting the device to no avail. I read a thread that Deezer was having a problem doing Google casting but I don’t know if this is related.I also have a Google home mini hooked up to the same account in another room and it’s working fine 

1
Yula
Community Manager
1 day ago
R
RiikkaGroupie
asked in Android

Kappalejärjestys

Parin vuoden ajan nyt jaksanu katsoa kun suosikki kappaleet vaihtaa järjestyksen vanhimmasta uusimpaan vaikka on valittuna uusimmasta vanhimpaan. Eikä päivitä sitten millään valittua järjestystä. Ja nimenomaan soittaa vanhimmasta uusimpaan ja näkymä päinvastoin koko ajanMenee HERMO!!

1
Yula
Community Manager
1 day ago
T
Thiago AzevedoNew member
posted in Other devices

Echo Dot (Alexa) - Deezer is not currently supported in your region

After link my Dezeer account with my Echo Dot in Brazil, I recieved the message "Deezer is not currently supported in your region" In the same WIFI I can use Dezeer in my mobile, without restrictions. This region restriction in Dezeer in only for the Alexa app?

33
A
1 day ago
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Harry SimsonGroupie
asked in Other devices

B&O Eclipse not working with latest Deezer app

Our smart TV (Bang and Olufsen Eclipse 2019) worked fine with the previous version of Deezer downloaded as an app from the LG Content Store. We downloaded the latest version of the app (12.1.6 19/4/2022) however music will not play i.e. the player control is stuck in pause.

2
H
2 days ago
J
Creator
Johnny69Creator
asked in Other devices

MP3 players that support Deezer offline

Hello, I was looking on the Internet for some hi-res mp3 players such as  Sony Walkman and Fiio.Does they support deezer for an offline mode( and deezer HIFI)? Moreover would be better to buy a new smarphone or a mp3 player for the best music experience?

2
J
2 days ago
J
jaksta56New member
asked in Android

Can access download songs at all

Trying to access downloaded songs on my phone but I get the message 'Unable to load page'. I refresh the page but keep getting the same message .

1
Yula
Community Manager
2 days ago
S
SworhunNew member
asked in Android

Can't login only on one phone: "Deezer unavailabe in your country"

I have weird situation.My kid have account on Deezer and can’t login on her phone (realme8). But she can login with her account at desktop, at my android phone and at iPhone. Also she can login in web version from same phone in Chrome. Only Deezer app not working. We are in Serbia, Deezer is not banned here. My account works fine, her account works fine on other devices and web version. I suppose something stuck inside app or phone settings. I’ve tried to reinstall app (with cleaning caches and rebooting phone). Nothing changed. So, question is simple - what should i tune on her phone to bypass this issue?

3
Yula
Community Manager
2 days ago
S
SabieOne hit wonder
asked in Android

Favourite playlist no longer playing in recently added order

HiI have enjoyed Deezer for over 5 years and since recent updates, my favourite playlist seems to have a bug. Whenever i want songs to play in recently added order, it plays in default order instead. I have tried deleting app and re installing, i have tried logging in and out. I have tried logging onto my desktop and it is the same there too.How can this issue be fixed? I am not happy with my playlist as a result, so annoying :(

43
P
2 days ago
H
HazzardNew member
posted in Other devices

Win App crashes on the left screen

Hi Deezer team, I run the Windows App in a multiple display setup.If I move the app window to the left screen of the main monitor, the app crashes after less seconds.The Windows OS stores the last screen location of the app and the Deezer app crashes again (after less seconds) after starting again. If I drag again to the main screen or to right screen it is working fine again.I think this is an issue about x-axis location smaller than zero (minus x location = left screen from the main screen). Best regards,Hazzard

1
Yula
Community Manager
2 days ago
C
CraighammondsNew member
asked in Other devices

Land Rover deezer linking to premium acct

is there a way to link your deezer Premium acct (ios app set up and paid) to the land rover version of deezer. deezer works well in the car but it would be good if playlist and favourites etc could be shared

0
C
3 days ago
N
Nour NabilGroupie
asked in Android

every time logout and requested login

when play music in mobile app, then stopped playing and logout and requested login again this issue all time from 3 days

3
O
5 days ago
A
antonio.virdisOne hit wonder
asked in Other devices

Play queue deleted on automatic logout

Hi everyone, when using the desktop app, the app itself periodically (roughly once a week) logs out from the account, and ask to login again.This occurs even if I am using the app with music on.The most annoying effect is that the current play queue is cleared, as if the application was restarted. As a user, I am fine with periodic logouts, but I definitely would prefer keeping my play queue "safe"!    

3
dee_dirk
Deezer Legend
5 days ago
R
Rob UlsamerChart topper
asked in Android

down

Downloads unavailable

2
R
5 days ago
C
Cinzia.TroncaGroupie
asked in Android

error message under downloaded music

I receive an error message "unable to load page" under downloaded music.  What can I do to resolve this issue. I logged off and cleared the cache in app and I still receive the same message. 

3
1
5 days ago
H
HautiGroupie
asked in Other devices

Desktop app does unwanted profile switch

I’m using Deezer Family and I have one profile for me and one for my son. I use both profiles on my phone, depending on if my son want’s to listen to some radio play, or I want to listen to my music. TBH the easy profile switching was one of the selling points why I switched to Deezer.I’m also using the desktop app on my computer where I almost exclusively use my profile. Nevertheless the desktop app automatically always switches to my son’s profile at least once a day. Is this intentional? Is there any possible dependency to my phone? How can I make that stop?

1
dee_dirk
Deezer Legend
5 days ago
D
Dj RenLew
posted in Other devices

Connecting to Pioneer's Rekordbox

Good morning. I recently switched from using Virtual Dj to Pioneers version called Rekordbox. I'm trying to connect it to my account to show up like it did in Virtual Dj. Can you help me? Thanks. Lorenzo

17
E
6 days ago
moot
mootGroupie
asked in Other devices

Where is the cast option on Deezer Desktop for Windows?

On the web app version, I can clearly see a cast option near the shuffle and volume control on the bottom right, but after installing the desktop app, I cannot see the cast option anywhere.  

2
moot
6 days ago
TERMS OF USE DEEZER COMMUNITY SITE