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Deezer Desktop App - all feedback, bug reports, tip and ideas/suggestions here please!

Hi everyone let's use this post for anything to do with the new Beta Desktop App @Anja will move any related posts over - let's give the team any bugs or feedback/ideas I know I already have plenty! cheers Rob

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Can't access Favourites on PC

Hi Deezer. For the last day I haven’t been able to access my Albums from my PC, from Artists or Albums. While I can see all of the albums, when I click on one of them my screen goes to white and eventually I receive a message saying “An error occurred. Please try again later”. All albums can be pla...

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So Deezer, what do I do now???

Ok, so aside from the bot style human support responses and the need to post support queries in a goddam user forum and hope that I will get lucky with a response when I am paying for this service, what do I do now? My Android version works fine. My Windows version however has hung itself permanen...

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Deezer Free version - Deezer plays only one song then stops on Deezer Desktop App and Web Version

Hi there My music is not playing on desktop. It plays one song and then stops. It won't go to the next song. I have cleared cache. Done all that. Please tell me how to fix this. I use the free account and I don't even hear the ads and I don't have an ad blocker.

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I can't access the equalizer on Deezer's desktop app/computer

ive looked through all the settings and cant find the equalizer?

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Cant seem to stream on HIFI?

Upgraded yesterday from premium to HIFI. Changed audio settings to HIHI on my portable Android music players. They are all Hi Res units capable of playing all Hi Res music. So all the deezer apps settings correct but im still getting HQ banner? Please advise Thanks

Android

HIFI Icon on cover - Android mobile app

So I red some official answers that there Isn’t HIFI support on mobile yet. Those answers were months old. Today I saw the HIFI icon on my friend’s phono (Android phone) and I’m wondering if you now support mobile HIFI? I’m planning to get my subscription if this is true. Thanks.

Android

the windows desktop application has stopped displaying contents

Since yesterday, the windows desktop application has stopped displaying album contents. instead, a blank window without controls is visible. it is impossible to drill down the links of albums. Unfortunately, playlists are still available. I have a great idea, why don't we block playlists too?

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An error occurred, please try again later - HiFi tracks that do not work on any device

Hello! I got that error at least 9 hours after every one-tree songs plays. Deleted cache, restarted browser, restarted pc, and he isn’t gone. Checked internet connections, all is good. Anyone know what happened ? Web DeezerUbuntu 16.04 LTSGoogle ChromeVersion 78.0.3904.87 (Official Build) (64-bit...

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Problems with Desktop App (Mac) - Screen freezes and goes black!

Dears, I'm having problems with the Deezer Desktop App (Mac). When I click on an album or its name in a playlist, the screen freezes and goes black. I have already uninstalled, downloaded a new installation file and the problem continues. The problem does not occur if I use Deezer through the br...

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An error occurred, please try again later - HiFi tracks on Deezer Desktop App for Mac and Windows

Cannot play more than two songs in a row - keeps showing this error. Read all the topics about this issue. Deleted and reinstalled app, switched to 128/320 and back to HiFi. 2 songs in a row is the best I could get. Then an error again. Pressing back and forward helps playing the next song. But then...

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Alexa and Echo Dot 3rd. gen brain dead with Deezer playlist

I have a problem with a playlist that Alexa couldn’t find, so I changed the name and Alexa still can’t find it. I tried uninstalling and re-installing the Deezer skill, but that hasn't helped. Alexa got confused with a playlist named “C Instrument Practice”. Too little a pause between “c” and “inst...

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Only 30 seconds playback on google home speaker despite having a premium account

Hi there, that is very strange. Could you please make sure that you have logged in with the correct email address in your Google Home app? Is it the email address of the account you have Premium on? Try to unlink the accounts and link it again please.

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Chromecast Issue Collection

Hi, as you know there have been issues with the Deezer Chromecast integration for a while now and we have not seen any improvement on the situation, yet. Quite contrary, it seems to have gotten even worse. I have therefore collected all the issues I'm seeing so far with as much detail as I can....

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Google Assistant Issue - Deezer isn't available in your country

I can't use Deezer with GA anymore. Google just says 'Deezer isn't available in your country'. Any ideas? Thanks

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Deezer download to Versa 2

I downloaded the Fitbit app with the Deezer app. I'm on the paid subscription but using the free period as I was given the Versa 2 in early May as a gift. Initially I had lots of trouble downloading playlists to the Versa 2 as the wifi was not great so I went and used another wifi source and thoug...

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Deezer is loading for a while on Beovision 11

I have subscribed Deezer Premium as my Beovision 11 TV has Deezer built in. But what a bad experience! Loading is taking half a minute (I'm not interested in using my iPhone app and mirroring). It would bee nice with an update to Bang&Olufsen. I have been told that Deezer don't want to provide that...

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Can't click on Albums.

When I try to click on an album (any album) it won’t let me and the page goes a blank white. It won’t reload and will only reload once I’ve closed the app. Then, it will change from the white page to saying “there’s been a problem. try again?” but when I click “try again?” nothing happens.

Android

Login on app on mobile

I can login via Web but not on my phone. Asks me to subscribe - but I am already subscribe. And provides no “sign in” page on phone. Used to work fine on my phone.

Other devices

Why is Deezer not available via Alexa (Amazon) in my country?

Problems connecting Deezer to Amazon Alexa keeps saying not supported in your area I have searched the net and apparently it is supported in South Africa

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[TIP] How to set up and use Deezer on Amazon Alexa

Here's everything you need to know to get started with Deezer on Alexa! How do I set up Deezer on Amazon Alexa? If you have just bought yourself a new smart speaker, you will first need to complete the initial setup steps for your new device. Once you've set up your Alexa-enabled device, you’ll nee...

Other devices

High Fidelity mode in Edge hangs

Hello, I have a weird issue: when listening in high fidelity mode in Microsoft Edge, I get this error: I’m using the latest version of Edge Stable (83.0.478.37). Any ideas why this is happening ? Thanks.

Other devices

Deezer HiFi for Denon HEOS

Is there a time frame for Deezer HIFI Heos support?

Other devices

MacOS Catalina - Deezer Desktop App crashes when access an album

Everything is working fine (playing music, opening artists profile, etc). However, when I try to open some artist album, the app crash. This error started happening yesterday. My MacOs Catalina version is 10.15.4. This is happening with all albums. Bellow you the crashed screen (no error message)...

Other devices

Amazon Alexa - Deezer Flow tracks skipping in the middle

Started recently, in that some tracks stop and skip to the next in Flow without any interaction. This is happening on different Echo Dots and profiles within our family account. I’ve tried disabling and enabling the skill within Alexa app, but the problem persists. Can anyone please advise? Update:...

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