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Features & Feedback

Everything about the various features on Deezer and how they work: playlists, your Flow, ...

  • 1,095 Topics
  • 5,880 Replies
1095 Topics
H
Runaway Baby
HeirInYourAreaRunaway Baby
asked in Features & Feedback
Huawei App Gallery updates

Hi, right now, Deezer version on Huawei App Gallery is still 8.0.25.4. Why are updates on App Gallery always coming a lot later than on Play Store? I'd like to experience the new color update as soon as possible, so I wonder for how long would Huawei users have to wait for that update. Currently, we still don't even have player that covers the whole screen.  

70
H
Runaway Baby
2 hours ago
P
Runaway Baby
Petar.KelemenRunaway Baby
asked in Features & Feedback
no high fidelity in my plan

Last week I got deezer from partner offer Croatian telekom. In desktop app and android app there are only 2 sound qualities, standard 128 kbps and better (320 kbps). Why is there no high fidelity flac quality?

162
P
Runaway Baby
2 hours ago
M
Lover
Marcormark
posted in Features & Feedback
The "Shuffle my music" feature is getting worse

I have used the "Shuffle my music" feature for many years and have never had any kind of issue.https://support.deezer.com/hc/en-gb/articles/115004269049-Favorites#how_to_shuffle_your_musicIn the past, it always added songs from all my favorite tracks, albums, and playlists to my listening queue. It was great, one of my favorite features. Now, instead, it is broken. Paradoxically, it was better when I had fewer favorites, as if surpassing a certain threshold made Deezer's algorithms unable to manage them anymore. Now it seems to consider only the recently added favorites from the last month, which it cyclically replays in a repetitive and annoying manner, while ignoring all my history from previous months and years, which it never selects. This is not normal. It has never been like this until a few weeks ago.It does not seem like an issue with my devices at all, because it occurs with both the Android App on my phone and the Web Browser on my notebook.I also noticed "Shuffle my music" i

60956
M
Lover
17 hours ago
S
Runaway Baby
sunjesterRunaway Baby
posted in Features & Feedback
Downloads sorting change

So normally when I’m out and about I use the Deezer app (on Android), and just this morning I discovered a change to the Downloads section.Up until yesterday my Downloads section was sorted A-Z by Artist, then Album. As of today that has been changed, and the list is no longer sorted at all. I reached out to Deezer support on this issue and this is what they responded to me with.“ Deezer is always looking for ways to make your music experience better, faster and more seamless.To achieve this, with the launch of the most recent version for Android 8.0.27, we have made a technical change by removing the A-Z sorting feature.This decision was made to prioritize speed and improve how quickly your Playlists and Favourite tracks load. We understand this may feel like a change to how you organize your music, but our focus is on delivering a faster, more intuitive experience so you can spend more time enjoying your favourite tunes.”Pardon my language, but this is a crock of sh*t. I have several

50532
M
Lover
17 hours ago
K
Lover
KeelsfordLover
asked in Features & Feedback
Flow vs Shuffle my music

What is the difference between Flow and Shuffle My Music (SMM)? They seem very similar to me in concept. They both seem to be a shuffle/mix of favorites and non-favorites but executed quite differently. Here are the differences I have noticed:Flow plays less favorites, even if I’ve toggled on the “More favorites” option on mobile. SMM plays more favorites. (Winner: SMM) SMM has an “Automated recommendations” toggle and Flow does not. I’m still not sure how this affects SMM but I assume it makes SMM play more non-favorites if on vs off?? (Winner: unknown) Flow only considers favorite songs and playlists but not albums or artists. SMM considers favorite songs, playlists, and albums, but still not artists. I almost never hear from favorited artists using either Flow or SMM unless I also favorite at least one song or album. (Winner: SMM but wish I would hear non-favorited songs/albums from favorited artists) Flow follows my “exclusions” list but SMM does not. (Winner: Flow). Flow is more r

13412
M
Lover
1 day ago
C
Runaway Baby
christophe.dbeRunaway Baby
posted in Features & Feedback
android auto sync

Als ik op smartphone nieuwe nummers toevoeg aan een map dan komen die niet in deezer voor in mijn android auto.Er wordt dus eigenlijk niets overgezet als ik deezer luister via android auto in mijn auto

62
C
Runaway Baby
2 days ago
J
Tiny Dancer
Jim GallagherTiny Dancer
asked in Features & Feedback
Deezer refuses to play Thumbelina by the Pretenders

I have a paid account with Deezer.  I’m trying to add Thumbelina to a playlist, but when I search for it (on Windows browser) and then click on it, Deezer plays a completely unrelated song.  There seems to be nothing I can do to play this song.  WHY? Everything else seems to be working normally.   

214
bluezzbastardzz
Deezer Legend
2 days ago
J
Runaway Baby
Jonathan789Runaway Baby
asked in Features & Feedback
Is Deezer app optimised for macOS on M1 (silicon) chip? Has relatively high CPU usage.

My computer becomes noticeably slower when Deezer is running. It’s most noticeable when there’s already a fair amount of other apps running. This is on a MacBook Air M1 computer.Whilst the CPU usage isn’t anything extreme, it does often sit at around 12% for “Deezer Helper (Renderer)” is simply playing music in the background.What is concerning is that when actively engaging with the app, CPU for that process readily jumps up to 40% +.That seems high to me … for activities that I would think are fairly lite weight. I get less CPU usage from massive applications like Adobe apps, etc. Here’s some examples: After clicking on Explore After clicking on Albums After clicking on “Music” After clicking on an Artists name, and brining up that artist’s page  Is this something Deezer developers are aware of?Is Deezer optimised for M1 / silicon chips? Thanks,Jonathan

267351
archaic_email
Lover
2 days ago
Z
Runaway Baby
zynexRunaway Baby
asked in Features & Feedback
Allow usage of VPN

I have issues using my VPN provider with Deezer. As I understand it you don’t support VPN (wrong usage if terms though, you block it). This is a huge issue for those of us interested in security and privacy on the web. I manged to login to my account on my Android TV after temporary removing my subnet from my access list in my router, after logging in I could apply the settings again. Although, it seems to break from time to time requiring me do to the same step again. This is not OK!I’m about to finish my bachelor in IT-forensics and Cybersecurity, so I know the importance of this stuff. And disabling my VPN is out of the question. This must de allowed in some sort from the application. Spotify supports it (my friend tried it with his account at my home from the same device), and so should you.I’m a Deezer user for more then a decade, and I don’t wanna switch to Spotify. But not be able to use VPN to protect my privacy is a deal breaker for me. This issue need to be addressed.

67412
M
Tiny Dancer
3 days ago
Z
Runaway Baby
zebra29Runaway Baby
posted in Features & Feedback
Why always live version of a song

When searching for a song on Sonos or Google Auto, Deezer always defaults to a live version if it exists.  How can I disable or discourage this behaviour?

49734
A
Tiny Dancer
3 days ago
jasonvelocity
Runaway Baby
jasonvelocityRunaway Baby
asked in Features & Feedback
Update winget package

 Can someone update the winget package for Deezer, it is still at 6.0.90.https://github.com/microsoft/winget-pkgs/tree/master/manifests/d/Deezer/Deezer    

60
jasonvelocity
Runaway Baby
4 days ago
bdsa
Lover
bdsaLover
posted in Features & Feedback
Track Mix - Lacking actual related songs

I’ve noticed that with a lot of music I listen to, launching the Track Mix will result in playing just the same artist or music completely unrelated or different from the original track. Are there any plans to improve this? Currently, when this happens, I gather the track playlist from Spotify and bring it over to Deezer. I feel like Deezer needs to do a better job with more obscure artists and songs. Discovery is a big part of why I choose the music streaming service that I use.

192
bdsa
Lover
4 days ago
A
Runaway Baby
ADJRunaway Baby
asked in Features & Feedback
Your computer seems to be offline. We'll keep trying to connect.

I keep getting the annoying message ‘Your computer seems to be offline. We'll keep trying to connect.’ when I know 100% that my computer is not offline. 

363754
Leonídia.Deezer
Community Manager
4 days ago
G
Runaway Baby
georgemilojevicRunaway Baby
posted in Features & Feedback
Stop flow and other PL playing holiday songs

There are several posts about this already and yes I’ve read them, but this needs to be more visible as it is being overlooked by the deezer team.  I, nor anyone else, wants any holiday music to be playing after January at least if not sooner. Any random PL created or any flow that I start, has some Christmas songs in it. It is April now, i don’t want it, until Decembar.I am not going to dislike every single song (or Elvis, Sinatra...), as I want to play them again when the season comes. You need to properly tag them, and have an option to opt out of those songs, when users feel comfortable, it can be a pop-up it can be a checkbox, radio-button… no one cares how, just make it happen.   

30621
Leonídia.Deezer
Community Manager
4 days ago
S
Runaway Baby
smomsRunaway Baby
posted in Features & Feedback
"New releases for you" should function as a playlist

I use “New releases for you” a lot to find songs I like. However, it doesn’t function as a playlist - you click on one of the songs and it plays, then when the song has finished it starts playing other songs by the same artist. To progress to the next song on the list you have to click on to the next track. It would be nice if “New releases for you” could function as a playlist.

11312
Jaime.Deezer
Community Manager
4 days ago
R
Runaway Baby
rosa_31Runaway Baby
asked in Features & Feedback
downloaded shuffle does not work offline

I'm unable to use the shuffle of all my downloaded playlists offline, even though each separate playlist works offline. When I use the shuffle online it mostly plays random songs from all other playlists as well, especially songs I almost never listen.. Offline it only reminds me I'm offline and have to reconnect. I do, and then play shuffle and then go offline again but get the same text complaining I'm offline.

141
Jaime.Deezer
Community Manager
4 days ago
R
Runaway Baby
Rebster
asked in Features & Feedback
Favorite Tracks don't play in correct order.

I have Deezer on PC and my Samsung phone. I have noticed that when I add songs to my favorite tracks and then reorganize them in a different order on my PC, they only play in the new order correctly on my PC, but not my Phone. My phone shows the correct order that it should be playing in, when I sort by default. But when I select a song, most of the reorganized songs play correctly but some of the songs don’t show up in the queue and it skips them completely. I had a LG phone before this and it had the same issue.  I have included and example of what the new order should be playing as and then what the queue shows on my phone when playing my favorite tracks. This happens to mp3’s, album’s, and regular songs. I do not have shuffle on. Has anyone else experienced this issue? Also the add to queue buttons doesn’t work for me when I play songs normally or in shuffle in the favorite tracks however the play next button does work. 

5910
R
Runaway Baby
5 days ago
AlexWayfer
Lover
AlexWayferLover
posted in Features & Feedback
Search result with complete match is the last

Hello.It’s very weird.https://www.deezer.com/search/Touge%20Aye%20Rights/track  

5410
Leonídia.Deezer
Community Manager
5 days ago
F
Runaway Baby
Francis_Runaway Baby
asked in Features & Feedback
"Shuffle my music" feature broken

Hi,I’ve used Deezer for about 10 years now. I sort all my music into playlists, and on the daily I simply click on “Shuffle” to play a random mix of my music, meaning I can go through my day without having to keep an eye on the app which is perfect for me.Lately this feature has been getting worse. Where I would get pretty much an infinite playlist of my music, the shuffle mix adding more songs at the end of the queue it would create, well it’s not the case anymore. It only creates a small queue, and once it reaches the end, it goes back to the first song or even just stops.Also, maybe even more annoying, when I click “Shuffle my music”, it creates a queue of NOT my music. 20 to 60 max songs queue of only artists I DON’T LISTEN TO, nor like. I don’t know where these songs are coming from. I could understand one or two songs being out of place but it’s the WHOLE QUEUE.I don’t know what’s up with Deezer at the moment but this is really annoying. I understand sometimes things change and i

464
Leonídia.Deezer
Community Manager
6 days ago
E
Runaway Baby
EvonosRunaway Baby
asked in Features & Feedback
Shaker not visible on desktop ?

Why does deezer have multiple feature differences per platform ? whats the logic behind it ?

112
E
Runaway Baby
10 days ago
J
Runaway Baby
JovssRunaway Baby
asked in Features & Feedback
Downloaded music doesnt load when I have no service

Hi. So I have Deezer taking over 26gb of iPhone storage. All my “favourite” music I have allowed to download on the setting provided…thinking that I can listen to this when I don’t have internet or service. Numerous occasions I have been caught with no service  (on plane, gym underground etc）How am I able to listen to downloaded music when I need internet to load all 3000 songs first. Am I doing something wrong or?

766
G
Tiny Dancer
10 days ago
S
Runaway Baby
Stephane FerryRunaway Baby
asked in Features & Feedback
No search option downloaded music offline

Why is the search function not available on downloaded music anymore when offline on IPhone app?

706
Leonídia.Deezer
Community Manager
11 days ago
D
Tiny Dancer
Dragon WarriorTiny Dancer
asked in Features & Feedback
Lyrics button disappeared

Lyrics button from all the songs disappeared and lyrics button was so helpful for me to sing and understand the song but now it's looking even boring too so please helpppp

1494
Leonídia.Deezer
Community Manager
11 days ago
S
Runaway Baby
SkiesRunaway Baby
posted in Features & Feedback
Did Deezer also change imported music?

All the music I painstakingly imported now have lost their covers. So this recent update has not only removed our capacity to sort music, but also limited imported music? Is there anything else that's been changed? I'm so disappointed.

948
Leonídia.Deezer
Community Manager
12 days ago
C
Tiny Dancer
celinhabituelleTiny Dancer
asked in Features & Feedback
Deezer month stats

Hi,I closed the pop-up story “My Deezer Month” accidentaly and now I can’t access it anymore…Will it be shown to me again? Was very looking forward to discovering it. Thanks!

162
Jaime.Deezer
Community Manager
12 days ago
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