Hi,
I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong.
I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct).
Have reset the multiroom twice, uninstalled and reinstalled the app. Powered off and on my mobile twice. Still advises wrong ID or password?
Is there a known problem currently occurring?
Cheers
Answered
Samsung Multiroom App Feedback: login and other issues
Best answer by Gazturner
Hello Gary,
It was nice talking to you earlier and again I do apologise that you are experiencing issues with using Deezer within the Samsung Multiroom app. As a music fan myself I can understand how frustrating this must be. This issue is not related to your Samsung devices but more to the Multiroom app itself. The problem can be fixed with a future software update.
I have just escalated this issue with the HQ and hope they will release a fix soon for this functionality between Deezer and the Multiroom app.
In the meantime feel free to contact the developers directly emailing multiroom@samsung.com
I hope you will be able to enjoy your music without any issue as soon as possible.
Kind regards,
Andrei
Support Manager Samsung KX
Coal Drops Yard, London, N1C 4DQ
Feel free to contact the above email.... The more the merrier.
+1Hi there, sorry about that. There is no current issue that we are aware of. Do you still have this issue?
Hi,
Yep. Still the same.
I can login and use deezer itself.
But can't use it via the Samsung multiroom as it continually advises ID or password is incorrect.
Cheers
Michael
Yep. Still the same.
I can login and use deezer itself.
But can't use it via the Samsung multiroom as it continually advises ID or password is incorrect.
Cheers
Michael
+7Hi there @Gr1ppa
Please try these steps:
- log out from all your devices and close the app (also in the background)
- get a new password here -> http://www.deezer.com/password/reset
- delete Deezer from device
- turn off your device for 1-2 minutes
- turn back on
- install Deezer
- login
If you still have any issues after this, please let me know 😉
Please try these steps:
- log out from all your devices and close the app (also in the background)
- get a new password here -> http://www.deezer.com/password/reset
- delete Deezer from device
- turn off your device for 1-2 minutes
- turn back on
- install Deezer
- login
If you still have any issues after this, please let me know 😉
Hey Rudi,
Yep, did that before I posted on this thread.
Changed password twice.
Uninstalled deezer and multiroom, re-installed both. Restarted mobile twice then fully powered off as well. No dice.
Seems to be a problem with multiroom app not linking to deezer correctly?
Cheers
Michael
Yep, did that before I posted on this thread.
Changed password twice.
Uninstalled deezer and multiroom, re-installed both. Restarted mobile twice then fully powered off as well. No dice.
Seems to be a problem with multiroom app not linking to deezer correctly?
Cheers
Michael
+7Hey @Rudi Sonos Deezer ,
Basic password, all letters. Changed to all numbers and still didn't work.
I should say it used to work for a couple of months - I logged out and then since can't log back in. Remove app, reinstall, etc all no change.
Cheers
Michael
Basic password, all letters. Changed to all numbers and still didn't work.
I should say it used to work for a couple of months - I logged out and then since can't log back in. Remove app, reinstall, etc all no change.
Cheers
Michael
Exact same issue here.
Cant login to deezer.
Tried all the proposed solutions.
Nothing works.
Started acting up on us 3-4 days ago.
😞
Cant login to deezer.
Tried all the proposed solutions.
Nothing works.
Started acting up on us 3-4 days ago.
😞
Hi there, I am having issues with not being able to log in on the samsung multiroom app. Keeps saying the id or password is incorrect. Ive changed both password & email address several times with no luck. Ive turned the samsung multi room speaker off after each try to reset it but still no luck. Help!!
+1
+1Thank you for the fast reply. I have forwarded all of this to our developers now. Please bear with us 😉
Hi @Flo.Deezer,
This problem seems to be old and without solution. We are very close to change to a new service provider. We like deezer better but 2 weeks without music is too long. Is there hope for a quick fix?
Thanks
This problem seems to be old and without solution. We are very close to change to a new service provider. We like deezer better but 2 weeks without music is too long. Is there hope for a quick fix?
Thanks
+7Hi there @Simon.Lepage
We can only see that the issue is on desk at the moment, being worked on by our developers. We can't estimate an update from them.
I know it's frustrating and you're all right about being without the use of Samsung Multiroom for any given time - but our devs always work on a multitude of issues simultaneously and it takes a bit of extra time when the problem is on a different app or platform. So bear with us a bit longer - everyday we check for more users who are being affected and pass it on to the right team - hopefully we can have a solution soon.
We can only see that the issue is on desk at the moment, being worked on by our developers. We can't estimate an update from them.
I know it's frustrating and you're all right about being without the use of Samsung Multiroom for any given time - but our devs always work on a multitude of issues simultaneously and it takes a bit of extra time when the problem is on a different app or platform. So bear with us a bit longer - everyday we check for more users who are being affected and pass it on to the right team - hopefully we can have a solution soon.
+7Hi there @Jeffrey
I've just checked and the team is still working on it - since Jan. We'll keep everyone here informed. Because it involves a partner's app, it generally takes a bit longer.
I've just checked and the team is still working on it - since Jan. We'll keep everyone here informed. Because it involves a partner's app, it generally takes a bit longer.
Hi,
I don't know if your team did something but it works for us now!
Thanks!
I don't know if your team did something but it works for us now!
Thanks!
1 person likes this
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.