Samsung Multiroom App Feedback: login and other issues

Forum|Forum|7 years ago
January 11, 2019
230 replies
9921 views

Hi,
I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong.

I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct).

Have reset the multiroom twice, uninstalled and reinstalled the app. Powered off and on my mobile twice. Still advises wrong ID or password?

Is there a known problem currently occurring?

Cheers

Best answer by Gazturner

Hello Gary,

It was nice talking to you earlier and again I do apologise that you are experiencing issues with using Deezer within the Samsung Multiroom app. As a music fan myself I can understand how frustrating this must be. This issue is not related to your Samsung devices but more to the Multiroom app itself. The problem can be fixed with a future software update.

I have just escalated this issue with the HQ and hope they will release a fix soon for this functionality between Deezer and the Multiroom app.

In the meantime feel free to contact the developers directly emailing multiroom@samsung.com

I hope you will be able to enjoy your music without any issue as soon as possible.

Kind regards,

Andrei

Support Manager Samsung KX

Coal Drops Yard, London, N1C 4DQ

E: andreia@mashkx.com

Feel free to contact the above email.... The more the merrier.

Flo.Deezer

Ultimate Superstar

Hi there, sorry about that. There is no current issue that we are aware of. Do you still have this issue?

G

Gr1ppaAuthor

Guitar Hero

Hi,
Yep. Still the same.
I can login and use deezer itself.
But can't use it via the Samsung multiroom as it continually advises ID or password is incorrect.
Cheers
Michael

G

Gr1ppaAuthor

Guitar Hero

Rudi

Ultimate Superstar

Hi there @Gr1ppa

Please try these steps:

- log out from all your devices and close the app (also in the background)
- get a new password here -> http://www.deezer.com/password/reset
- delete Deezer from device
- turn off your device for 1-2 minutes
- turn back on
- install Deezer
- login

If you still have any issues after this, please let me know 😉

G

Gr1ppaAuthor

Guitar Hero

Hey Rudi,
Yep, did that before I posted on this thread.
Changed password twice.
Uninstalled deezer and multiroom, re-installed both. Restarted mobile twice then fully powered off as well. No dice.
Seems to be a problem with multiroom app not linking to deezer correctly?
Cheers
Michael

Rudi

Ultimate Superstar

Hey @Gr1ppa (Michael),

Do you have any special characters in your password?
Check this topic for some more help in the meantime. Currently we haven't had any reports with the same problem.

G

Gr1ppaAuthor

Guitar Hero

Hey @Rudi Sonos Deezer,
Basic password, all letters. Changed to all numbers and still didn't work.
I should say it used to work for a couple of months - I logged out and then since can't log back in. Remove app, reinstall, etc all no change.
Cheers
Michael