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Security certificate issue on a number of devices

  • 4 October 2021
  • 44 replies
  • 1631 views

Userlevel 7
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Hello Community,

Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform.

 

We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.

We thank you for your understanding while we work with our partners to resolve these issues.

dee_dirk 11 days ago

Hello everyone. According to information from Bose, the technicians have been working on the problem for several days. On October 8th or 9th the error should be fixed and everything should run as usual again by the beginning of next week at the latest.

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44 replies

Please let me know when this is resolved as I'm really missing Deezer on my Bose..thank you

I can’t open my Deezer apps on my 2 IPods, I signed out on one to see and impossible to log in again. No access to Deezer at all and my downloaded albums 😟. On the other IPod, I didn’t log out but I can’t listen to online music anymore (screeen saying loading only). Please sort this out ASAP and give feedback. Thanks.

It’s been four days till now. Who’s to blame, Bose or Deezer? Anyway I am quite disappointed with this poor quality of service.

I had a message to say in needed Deezer premium so I upgraded but cannot connect to my Bose SoundTouch at all when will this be resolved it’s terrible when you consider what I paid for my Bose system 

I cant connect to my deezer via vewd on hisense Tv the app is just loading forever Tv Model;Hisense a6140UW 

Userlevel 4

Deezer takes our money for a (Premium, HiFi, Family) subscription service that suddenly stops working due to a GLOBAL security certificate expiration?!?
This can’t be the truth as it’s your task Deezer, to monitor e.g. such important certificates for expiry and inform your partners about needed certificate renewal actions before hand, so it does not disrupt the service payed by your customers.

I expect Deezer will not only fix this issue together with its partners but also takes some lessons learned here and offers some kind of compensation to paying customers.

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Communication with Bose is far worse than with Deezer. I’ve chatted with and tweeted at Bose but no one seems particularly concerned. At least Deezer replied with a nice email. We chose Deezer because of the connection with SoundTouch and have enjoyed the service now for more than a year.

But my patience is wearing thin too - is the problem with Bose not keeping their servers up to date?  Good that there’s at least now a sticky thread to follow. Bose seems to either not be aware of the problem or not to care based on their lack of response.

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P.S. No connection to Deezer through SoundTouch now since last Thursday 30 September …

Any idea when it will be fixed? New certificate publication, if that is the problem, should not take long!

I have had the same problem. Bose app advising that I need a Deezer Premium + account. What is a premium + account? I can only see Premium, Family and HiFi options on deezer site.

I have had the same problem. Bose app advising that I need a Deezer Premium + account. What is a premium + account? I can only see Premium, Family and HiFi options on deezer site.

Thats a false message John. I had the same and I have Premium account. I deleted the Deezer music service on Soundtouch, recreated a Deezer service and that message went away, it connects into Deezer ok, but I cannot play any Deezer music, just sits ‘Loading’ until it times out. I can play Amazon and Radio channels in Soundtouch ok, the problem is the security authentication between Bose and Deezer.

Deezer when this will be rectified? We’ve not been able to play Deezer through our SoundTouch system since Saturday 03 October. 

Just chatted with Deezer Helpdesk, their dev team still working on issue, no predicted fix time as of now :( They will email me with any updates.

 

How low can this take? Older devices.... My bose soundtouch isn't that old. So are you going to give a discount to us customers? 

Hello Community,

Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform.

 

We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.

We thank you for your understanding while we work with our partners to resolve these issues.

So will we be expecting a refund for a service we are not receiving through no fault of our own? 

So will be receiving a refund?

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A full week now without any Deezer SoundTouch service, Bose isn’t replying to any questions… As bad luck would have it, I assumed last week that Bose knew my Deezer annual subscription was expiring in a couple of days, so I immediately extended for another year. If I had known the truth, then I wouldn’t have done so.

Deezer has been really good service-wise, but this is lasting too long without enough information. Bose’s service is really bad.

We still don’t know whose fault this is - did Deezer or Bose forget about making sure the global security certificates were going to expire??? And more importantly no indication at all about how long the service is going to be down … frustrating and disappointing …

Deezer takes our money for a (Premium, HiFi, Family) subscription service that suddenly stops working due to a GLOBAL security certificate expiration?!?
This can’t be the truth as it’s your task Deezer, to monitor e.g. such important certificates for expiry and inform your partners about needed certificate renewal actions before hand, so it does not disrupt the service payed by your customers.

I expect Deezer will not only fix this issue together with its partners but also takes some lessons learned here and offers some kind of compensation to paying customers.

Not sure if the problem lies with Deezer. On my iPhone it works without issue. Only not on my Bose appliances…But yeah, expiring certificate is something that should be monitored. Certainly if it is on a critical system…

I hope this resolved quickly. What I don’t understand is why users have not been advised of the issue. I spent unnecessary time trouble shooting before I got to this. Hard to understand how this can happen in the first instance. Look forward to a quick resolution!

At least Deezer gives us some information and we are aware that it is useless wasting time installing and configuring again and again. Bose nothing.

Userlevel 7
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Hello everyone. According to information from Bose, the technicians have been working on the problem for several days. On October 8th or 9th the error should be fixed and everything should run as usual again by the beginning of next week at the latest.

Thanks dee_dirk. 

I have experience with security certificates as a DBA.  What I’m not quite understanding is who owns the certificates.  That grantee simply pays every two or three years, etc., for the renewal.  Usually the granting authority reveals the expiration way in advance. Perhaps this situation is more complex than what I described.

Is there an update available for Amazon Echo 1st Gen devices?

Thanks dee_dirk. 

I have experience with security certificates as a DBA.  What I’m not quite understanding is who owns the certificates.  That grantee simply pays every two or three years, etc., for the renewal.  Usually the granting authority reveals the expiration way in advance. Perhaps this situation is more complex than what I described.

If you don’t have an accurate license management, CMDB or documentation you can get these nasty surprises. I hope they learn from it…

This is the screen I get when I log onto my Deezer app on my Hisense tv. So this is because of the security certificate issue? Have had this issue for over a week now

 

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