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Music stops after a one or few songs

  • 14 January 2019
  • 87 replies
  • 3525 views

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When playing a playlist or an album I would expect the next song to automatically start after the current song ends.
The current behavior, however, stops the playback after one, or just a few songs. When this happens I cannot manually switch to a new song, all play/pause buttons control the song that just ended. So until I reload the page all I can do is listen to the same song over and over.

This might be the repeat of:
https://en.deezercommunity.com/other-devices-49/fixed-music-stops-after-playing-one-song-on-browser-7208

Debug info:
Using Google Chrome Version 71.0.3578.98 on Debian-based Linux with kernel 4.18.10
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Best answer by Rudi 15 January 2019, 17:09

Hi there @maks.kolman

We'll keep an eye on this to see if it's a repeat of the previous issue you mentioned. I haven't seen anyone else reporting this issue in our community recently, especially using Linux.
You could try to clean the browser cache to see if it helps. It could also be that something in your computer is preventing the app to work as it should be, like an antivirus or energy saving settings, for example.
It's important to note that Linux isn't officially supported by Deezer.
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87 replies

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Hi there @maks.kolman

We'll keep an eye on this to see if it's a repeat of the previous issue you mentioned. I haven't seen anyone else reporting this issue in our community recently, especially using Linux.
You could try to clean the browser cache to see if it helps. It could also be that something in your computer is preventing the app to work as it should be, like an antivirus or energy saving settings, for example.
It's important to note that Linux isn't officially supported by Deezer.
I just started to use Dezer Desktop App and have also the same problem which is really annoying. Free account
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Hi there @Sebastian Ukleja

Can you please reinstall the app?
Hi,

I have been experiencing a similar problem. I'll be listening to a track and then it will cut out, come back and then stop all together. I will go on the app and the app will close.
I pay for Deezer premium and use the app.
I have cleared the cache and restarted my phone. I am reluctant to uninstall and re install incase I lose everything.

Please can you advise.

Many thanks in advance.
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Hi,

I have been experiencing a similar problem. I'll be listening to a track and then it will cut out, come back and then stop all together. I will go on the app and the app will close.
I pay for Deezer premium and use the app.
I have cleared the cache and restarted my phone. I am reluctant to uninstall and re install incase I lose everything.

Please can you advise.

Many thanks in advance.




Hi Ellie, please increase the smart cache and let me know if it helps! Go to the settings > app > and increase the smart cache.
If it doesn't work, please reinstall the app. You will lose your downloads, but will not lose any playlist/favorites as long as you login using the same email and password.
I hae a Mac OS 10.14.5. Every time I use a bluetooth speaker, about 30 ft from the MAC, and I set an album to play on Deezer, the speaker cuts out after the first or second song. It did a little better when I used FLOW. I have reinstalled twice in the last few weeks. If this can't be fixed I will have to drop my membership.
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I hae a Mac OS 10.14.5. Every time I use a bluetooth speaker, about 30 ft from the MAC, and I set an album to play on Deezer, the speaker cuts out after the first or second song. It did a little better when I used FLOW. I have reinstalled twice in the last few weeks. If this can't be fixed I will have to drop my membership.

Hi there, not sure if this isn't something with Deezer, probably something with the bluetooth connection... please reinstall the app and reset everything, including your wifi, and see if it gets better!
I am having the same problem here, and it started today. I already changed passwords, deleteded all data and cache, uninstalled and erased all the devices, and still, I am not able to listen to it witjout this interruption. Please, what can you do?
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Hi there @caiobayer

Could you tell me which device and OS do you have? And what's the app version? I'll try to help you further.

same wit deezer app on ios.. :-((((

its since a few days i think.

 

iphone 6s

ios 13.3

battery 66%

battery energy saving modus off

battery max capacity 100%

 

deezer app version: 8.3.1(8.3.1.0)

increased smar cache from 12.74GB to 15.48GB on advise in earlier post. => still music stops.

app restarted => still music stops.

 

 

Windows app (on windows 10 pro) works fine.

Hi there @Sebastian Ukleja

Can you please reinstall the app?

I’ve tried that option and I download the entire playlist again and keep the download but on. I look at the entire list and confirm that every song has that green dot beside every song. 
 

I then turn on the offline feature and launch the playlist. The first song plays fine but when the song finishes the app will not play the next song or any other song for that matter. Please help me out with this issue. Thank you. 

Hey guys!

i also have the same problem on the ios app with a premium account. I noticed it about two weeks ago. I have to manually press play after each song wich is very annoying. I have an iPhone XR with ios 13.3. 
I reinstalled the app, it didn’t solve the problem. 
Hope you fix it soon. 

Kind regards,

Bogdan

I have the same problem. I have to press play after every song that has finished…  I just want to be able to play my playlists on my phone again. :-(

 

iPhone Xr iOS 13.3

 

In Chrome on my laptop it works fine.

 

 

I have the same issue. I am with iPhone XR the OS and the app are up-to-date. I play an album, and then it plays just one song and pauses, then I manually start the next one and it happens again and again. I have Bluetooth headphones nearby, but my phone’s Bluetooth is turned off then. I am not sure if this happens only in do not disturb mode, as I am trying to play some relaxing music while falling asleep. But it is so irritating. I am with Family membership too.

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Hi there @Plamena Mihaylova @Ruubmeister N Pappa Jaffa @Bogdan Oprescu @2399ML 

Could you try to reinstall the app to the latest version and let me know if the issue persists? Don't forget to restart the device before installing the app again. Let me know what happens :thumbsup_tone2:

Music stops after one or two songs and will not continiue 

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Hi @Peruna we are very sorry to hear you are experiencing this issue. Please bear in mind that listening to music is using loads of data. In case the issue only happens with mobile data, try strong Wifi or make sure your music is downloaded for sure :wink:

In case you are still experiencing the same issue, please contact us again.

While using Hifi on my cocktail audio x12 music stops playing after 1 or 2 songs in my playlists.  How do I address this ?

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Hi @JohnM we are very sorry to hear you are experiencing this issue. Could you please check whether this only happens when your audio quality is set to High Fidelity FLAC or is this happening with other audio quality settings as well?

Please bear in mind that listening to music is using loads of data. In case the issue only happens with mobile data, try strong Wifi or make sure your music is downloaded for sure. 

Which device are you connecting to your Cocktail Audio in order to listen to music on Deezer?

As soon as we have your replies we can help you further with this matter :slight_smile:

Well, is looks like this problem occurs in all platforms, wheter you are using wifi or not.  If it weren’t for that problem, Deezer would be perfect, but i keep experiencing the same problem every time in the Windows application, and even in the web player. There is no problem with cache or data, but with the Deezer platform, and this is completely anoying, and it should be the number 1 priority in terms of corrections. In my opinion, this is what deezer need to do to surpass its competitors.

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Hello @JedJd, the problem might seem the same on all platform when it happens, but the cause is not always. Let us know on which device you have this issue, which is the version of the Deezer app and also in which quality you’re trying to play your music. I do agree that this must be for us a priority.

Have a nice weekend, and thank you for your support!

Same issue here.

Running the app on Windows 10 (downloaded through Microsoft Store). Tried uninstalling and reinstalling several times. Rebooted computer in-between tries. This issue has been ongoing for the past year (couldn’t say before that).

Not only does the app stop playing after a single song, but the « Next » button doesn’t even allow me to manually advance to the next song.

Same issue here.

Running the app on Windows 10 (downloaded through Microsoft Store). Tried uninstalling and reinstalling several times. Rebooted computer in-between tries. This issue has been ongoing for the past year (couldn’t say before that).

Not only does the app stop playing after a single song, but the « Next » button doesn’t even allow me to manually advance to the next song.

Same issue on win10.

I tried several browsers and reinstall app - and still nothing.

 

 

Hello @JedJd, the problem might seem the same on all platform when it happens, but the cause is not always. Let us know on which device you have this issue, which is the version of the Deezer app and also in which quality you’re trying to play your music. I do agree that this must be for us a priority.

Have a nice weekend, and thank you for your support!

Windows 10

Deezer app 4.19.20

Music in Standard quality (128kb/s). I’m using Wi-fi, 10Mb/s, but I'm sure the problem has nothing to do with my connection.

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Hi there @GameT1tan @Roger L. 

Thanks for letting us know. Is this happening on 4.19.20?

@JedJd If it is, could you try downloading this version and trying again?

https://www.deezer.com/desktop/download?platform=win32&architecture=x86

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