Android

Do you need help with Deezer on you Android device? Ask your questions here!

  • 1,388 Topics
  • 8,746 Replies

1388 Topics

S
shelyuNew member
asked in Android

Created Podcast music

I have created podcast music for my growthtakeover website by using ai software now the problem is that can someone will be able to send any sort of copyright claimed on my podcast if they also used same or similar music?

0
S
1 hour ago
S
shirGroupie
asked in Android

flow

Why are there songs that repeat themselves in the flow? Why do I need the flow if there is a playlist? What is so special about flow?

3
bluezzbastardzz
Deezer Legend
11 hours ago
G
Gordon.BanksGroupie
asked in Android

Very high data usage

Since the 'free' upgrade to HiFi was rolled out Deezer is using huge amounts of streaming data. Before I would have my streaming settings set to 128kbs and would use about 1.5GB a month during my normal use, approx an hour a day, maybe 20 days in a month. Now, Deezer will use approx 100-150MBs per song, regardless of streaming quality selected.  This seems to calculate as being stuck in HiFi quality at all times.  Twice now this has left me stranded with no data and unable to use GooglePay. I have deleted cache data, deleted downloaded songs, tried the beta, set the smart cache to both infinity and 0.  Download while on mobile is also disabled.  I have rolled back a few versions also but to no avail.  It happens on my premium account regardless of phone.I have searched online and see that this is a frequently occuring issue, also mentioned in this community, which is then palmed off as a 'reality of streaming services', which is of course total nonsense. Is there any fix to this issue?

2
G
13 hours ago
B
BrianWGroupie
asked in Android

fitbit versa3

Hi, I can't up load music to my versa3. I've replaced software checked internet setting etc but still get the same message as attachment. I've got a fault logged with Fitbit but checking if this is something you could help with. It was fine a couple of weeks ago. Kind Regards  

0
B
15 hours ago
P
penuwchmikeNew member
asked in Android

linked volume

My volume control is linked with my phone (i.e.when I press the volume on the speaker it changes the volume level on my phone) on my psyc speaker but not my Sony speaker. How do I unlink the volume on with my psyc speaker?

0
P
16 hours ago
B
babou241Groupie
asked in Android

can not launch any music

On my phone, I can not launch my music or any music. It search and research. I deleted cache, reboot phone and app multiple time and still not working. Can you help please?   

1
Yula
Community Manager
17 hours ago
D
DMaGroupie
asked in Android

Missing artwork etc... still

An update around 3 months ago near destroyed my app in Android. There's no album art, I can't seem to download music anymore (it starts an endless downloading loop), and searching within my Favourite lists no longer works. I've been in touch with customer service and their suggestions didn't help. Have been waiting on a fix in an update but apparently that's not happening either, with the latest update doing nothing to improve things. My version of Android is 6.0.1 and my phone is 5 years old. Hardly ancient, but is this it now? Do I have to accept it's not going to be fixed?

1
Yula
Community Manager
17 hours ago
S
SegsmusiGroupie
asked in Android

issue with deezer

Hi, I'm having issues with deezer on Samsung.  Music stops playing  few minutes after I minimize the deezer app.. and resume playing when I open up the deezer app again..

1
Yula
Community Manager
17 hours ago
J
Joe WilsonNew member
asked in Android

Download Issue Android 10

Hi, I have redownloaded the app approx 3 times and keep having the same issue. My playlists won't fully download, and have the green tick suggesting they have (see screenshot below). The playlist below is less than 5% downloaded yet has the green tick. Also I have taken the app off intelligent control so it can always run in the background - makes no difference (my phone has plenty of ram so makes no sense)I am out of ideas, having soft reset my phone as well and cleared Deezer storage and cache multiple times. I am trying to download in HiFi btw.Thanks in advance, Joe 

2
Yula
Community Manager
18 hours ago
K
KataKoeurNew member
asked in Android

[BUG][Mobil app] Back to the first song of the flow when unlock my phone

Mobil app bug easy to reproduce and very frustrating.1. Start the flow2. Lock you phone on the deezer app (song A)3. *few songs later…4. Unlock your phone while your are listening song D-> your flow automatically restart from the song AOnly work around I found is to never lock my phone on the deezer app...Thanks to fix it. 

1
Yula
Community Manager
18 hours ago
E
efarayenkayGroupie
asked in Android

Deezer mobile app still toggling single repeat without my input

HiA while ago I reported a bug where I would turn on repeat and it wouldn’t keep it, or it would turn on after being turned off, sometimes a while after it was turned off either by skipping the song or by playing an album from start to finish and then going back to a shuffled playlist. For a while it seemed that the bug was fixed, but it appears that this bug still exists, and may even be a little worse.It has happened multiple times this morning - I would set it to repeat a song, the song would finish, start again, and then repeat 1 would be turned off. Also while listening on the way to work it turned itself on without my input.Running Android 11 on a Samsung Galaxy S20+ 5G, app version 7.0.12.42, the latest version at time of writing.

1
Yula
Community Manager
18 hours ago
A
AccesslawrenceGroupie
asked in Android

technical issue

My Deezer app keeps stopping after playing a few songs. This just started recently. I have used the app for over 2 years without this issue.I have uninstalled and installed again. Problem still persists.Please help me

1
Yula
Community Manager
18 hours ago
A
absanxRoadie
asked in Android

Deezer Android app crashes randomly when music is not playing

I know this happens when the app is restricted in battery optimization settings, but I picked the option for the system not to close the app for battery saving purposes (on Samsung phones, the option is called “unrestricted”). Still, the app often randomly closes when music is not playing, and that resets the flow, or the last played song. This does not happen when music is playing, but it can happen within moments after stopping the music, as long as I am not in the app itself.

1
Yula
Community Manager
20 hours ago
T
TaswegianGroupie
asked in Android

Unwanted popup

I've just started getting a popup saying that Deezer cannot access my tablet's microphone when I try to identify a song.The process of identification still works ok but the popup keeps occuring every time I try to identify a song.It tell me to "update my settings" ???

2
T
1 day ago
F
Frank.VermoesenOne hit wonder
asked in Android

Volume normalization does not work properly on Android.

I’m sorry I have to report this once again, but the previous topic has been closed for comments:This problem isn’t solved at all.Problem: Some songs will start at maximum (unaltered) volume level and only after the song has already started, the volume gets adjusted/normalized. I have this problem on Android with different Samsung phones (A71 and A32 5G) with the latest versions of Android and Deezer, and with different bluetooth devices (Sony headphones LE_WH-1000XM3, Google Nest speakers and Toyota in-car BT audio) And here’s how to simulate it (every time):Connect to WIFI.Set WIFI audio quality to HIFI, as the problem only seems to occur with HIFI audio quality, not with HQ.Make sure audio normalizing is on.Put the next songs in a playlist:https://deezer.page.link/GR5q5TbbKfZwhHQ9Ahttps://deezer.page.link/f5J2zkCot9k5fXYEAStart the first song and let Deezer play until the second song starts, don’t skip manually. You will notice that the second song starts at unaltered volume level, v

5
F
2 days ago
M
mattafloatGroupie
asked in Android

Downloading Stopped

My downloading seems to have stalled and I can no longer download any music.     I have cleared the cache and restarted my phone several times and logged off and on.  None of these things help. What can you suggest?

2
M
2 days ago
B
beekpresOne hit wonder
asked in Android

Problems playing songs when connected to SD card

Hey,Iv been having problems playing songs over the last couple of weeks. When I try to play songs they dont load. I just get the loading message. This happens whether Im using WIfi, Data or even my downloaded songs. I cleared the cache, unistalled and reinsalled the app. I have found that the only way i can load songs (WIfi, Data and downloaded) is to change the storage from my SD card to my phone. So I assumed my SD card was broken. I purchased a new SD card changed my storage had the same issue. I even tried with another phone I own and had the same issue. I will add when changing my storage back to my Sd card I can download songs and it will work for about 10 to 20 songs then go back to loading issue. This is very frustrating please help me out Deezer Version: 7.0.9.22Phone Model: Samsung Galaxy A50Phone Model #: SM-A505WOther Phone Model: Samsung Galaxy A32 5GPhone Model #: SM-A326W

7
B
3 days ago
C
Clare Duggan
asked in Android

Someone in another country is using my account

So I have been having an issue a while. I keep getting messages where someone is using my account. There is my husband, myself and daughter in our family account.  When I'm listening my music changes to some heavey metal music and mine stops. I have found music not mine in my tracks and albums. This is constant issue. I have uninstalled and reinstalled  it's happening to me and my husband. How do I stop this.  I have just attempted to change the password and it say an error has occurred. I don't know how to get rid off the devices on there. Also how do I remove this musica from my personal play list. I oy want the one that says car. 

1
Jaime.
Community Manager
3 days ago
F
fletchercarrNew member
posted in Android

app running in the background running down battery

App is draining battery when not in use 

1
Yula
Community Manager
6 days ago
D
Dominic3000Groupie
asked in Android

Download Music not loading in offline mode

So for a while now I've been have a problem with deezer and the offline modeThey advertise that you can download and listen to your music offline provided that you're a paid subscriber. So my question is why cant i listen to my downloaded music offline even my favorite list shows me an error when im in offline mode and I'm a paid subscriber can someone please give me an answer Because at this point I feel like deezer is a rip off coz you pay every month download your music with your data then still have to use your data to stream music even after it's been downloaded which is not okay its like paying a double subscription or even more 

24
C
8 days ago
S
sg987321654
asked in Android

Error: failed to play. The requested content is not loading

I keep getting this error pop up, not sure how to fix it. I've tried a few things Remove SD card, uninstall Deezer, clean phone cache, restart phone, reinstall deezer. Same error pops up straight away again. I only started noticing this error recently. I have an Lg g6

78
G
9 days ago
T
turo.saariOne hit wonder
posted in Android

favorit album

Hi,I have made own album where there is songs from one artists. If I edit list so I change places where song is played. Why after that Deezer is playing song in way what was already?so now I have change example song number 3 to number 4 and I can see that it has change,but Deezer will play it like earlier??Thanks for helpTuro

1
Yula
Community Manager
10 days ago
B
bspendicGroupie
asked in Android

Deezer high data usage

I've been experiencing high data usage on mobile network even though the audio quality is set on basic on both wifi and mobile networks.For a 40min listening session data usage was 400mb.i tried uninstalling the app but the problem was still there.Is there a fix for this?Thanks

1
Yula
Community Manager
10 days ago
Ó
Óscar FrancoGroupie
posted in Android

Search option on my play list

Its panful to scroll through 200 or more list looking for a track.

4
bluezzbastardzz
Deezer Legend
11 days ago
J
JoggergardinerNew member
posted in Android

i am logged into an account which is not my music

I went to my phone to log in with the music I have in my account and today uv logged me into an account which is not me .I don't if its to do with a new device I got a month ago or uv signed in on a Facebook account which is not me .It just says my playlist is playing on another device .? 

1
Y
13 days ago
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