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Do you need help with Deezer on you Android device? Ask your questions here!

  • 702 Topics
  • 3,391 Replies
702 Topics
N
Runaway Baby
nyx1Runaway Baby
asked in Android
Error

Page didn't load. I don't know how to fix this. It's been this way for a bit. 

193
Nina Nebo
Deezer Legend
3 hours ago
S
Runaway Baby
SkiesRunaway Baby
asked in Android
Deezer Imported Music Still Broken

It has been broken for the last couple weeks now. Artist and cover not showing up for imported music after moved into a separate playlist (from My MP3). Still fine on PC. Please highlight this issue with dev team.

40
S
Runaway Baby
8 hours ago
A
AlliB83
posted in Android
Closing app music keeps playing in the background

When closing the app down the music i am playing still plays in the background so i then have to open the app again, pause the song and then shut the app. It never used to do this...any ideas??

1130362
V
Tiny Dancer
20 hours ago
A
Runaway Baby
Ash MathesonRunaway Baby
asked in Android
Android Auto playback sounds corrupted

This just started happening to me recently.Whenever I try to launch the Deezer Android Auto app, every audio clip sound corrupted. I don’t know how to describe it aside from “choppy, stuttery playback”.No other audio app does this (Youtube Music works fine).Download quality is set to standard, I’ve re-installed it on my phone and I’ve even tried it on a different loaner car (same model, newer year).It’s so bad, I’m considering leaving deezer.  Anyone have any similar experiences?

418
A
Runaway Baby
1 day ago
H
Runaway Baby
hohstRunaway Baby
asked in Android
Deezer links not opning in the app

Hi, Deezer.page.link types aren't opening in the app for me on my samsung a54. The strange thing is that the option to open them in the app is not even present in the deezer app info (i.e. “supported web adresses”). Other link formats do work. I'm on the latest update of the regular (non beta) app. Any ideas?

282
H
Runaway Baby
1 day ago
J
Runaway Baby
J.PRunaway Baby
posted in Android
Shuffle button missing while casting from Deezer Android app to anything.

Like the title says, shuffle icon disappears the moment you start casting.I wonder what possible reason you would have for this behaviour?

886114
J
Runaway Baby
3 days ago
J
Lover
jayarmstrongLover
asked in Android
bug: app fails to play downloaded music when offline

This was working for the last couple years and stopped a couple weeks ago. I deleted all 35GB of downloaded music and cleared all cache/data in the app, then re-downloaded it (which sucks because I’m on a metered internet connection). The bug is still present. Steps to reproduce:pay for premium account download playlists close app switch off internet connection (airplane mode + wifi off) open app open “downloaded music” (which correctly shows playlists as downloaded) click on a downloaded playlist app won’t load the playlist or play Among other issues, the app seems built to load static resources (album thumbnails, song titles, playlists, etc) from the internet every time we open a playlist, even downloaded playlists, instead of using a cached copy. Maybe that’s the root issue? It seems that’s why the app is so slow to load playlists of downloaded music when it’s ONLINE.

20625
J
Lover
3 days ago
J
Runaway Baby
James WinfieldRunaway Baby
posted in Android
what happened to my Shuffle

Ever since the new update I can't shuffle my music and if I can't shuffle my music this app is not worth having your flow sucks Please bring black shuffle my music cuz I can't stand anything else

60
J
Runaway Baby
3 days ago
T
Lover
ThimoclesseLover
posted in Android
Better image quality lockscreen (android)

I noticed that the quality of the images of the player on android is low. The player that I talk about is the one on the lock screen and the notification center on my Google Pixel.I’ve put an example of that, I’m talking with screens. There is Deezer, Spotify and YouTube Music. Spotify and YT Music have high quality. But the Deezer one is in bad quality.However, images in the app player are in high quality, so it’s only on the lock screen/notification center player. Also, it lacks of a “like” button and “next music” and “previous music” but I heard that they are working on.I hope that Deezer will fix that quickly because add a feeling of old app… If someone of the Deezer Team read this, love you guys   It adds a feeling of bad quality to the app. I think that it’s not hard to implement 

1492
T
Lover
4 days ago
A
Tiny Dancer
Andrewreptile1Tiny Dancer
asked in Android
Subject: Issue with Favorites Playlist – Unwanted Additions

  Dear Deezer Support Team, I hope this message finds you well. I am a regular user of your platform and truly enjoy using it to listen to my favorite music. However, I’ve encountered an issue with my Favorites playlist that I would like your help resolving. Over the past few days, I’ve noticed that my Favorites playlist has significantly expanded, with numerous tracks being added that I did not select. Unfortunately, these new additions do not match my musical taste, and I find it inconvenient to have them in my playlist. I kindly request your assistance in removing these unwanted tracks from my Favorites playlist, as there are too many for me to remove manually. Thank you for your time and support. I look forward to your resolution of this matter. Best regards,Andrewreptile@gmail.com   

151
Leonídia.Deezer
Community Manager
4 days ago
J
Runaway Baby
JeroenKRunaway Baby
posted in Android
Yamaha Musiccast and Deezer connection problem

Hi, Since a month i've got troubles with Deezer and MusicCast via the Yamaha RX-A4A over and over again. The problem is that after a song or 2 or 3 Deezer stops playing music, also searching in my favorites does not work. Besides that a lot of times "no music" or that i'm not logged in anymore. This is becoming very annoying. I've read several forum topics but none of them gives me an solution. The weird part is sometimes it works again for serval hours, but it is not a specific time or day you can pin point. What i've tried:- Removing the MusicCast app from my Android (version 14) phone and reinstall the app (tested multiple phones) (version 5.70)- Resetting the Deezer password- Factory reset Yamaha RX-A4A- Restarting network modem and router- Setup a static IP address in the router for the Yamaha- Turning off battery management in the MusicCast app - Updating the Yamaha receiver with the latest firmware (2.03/3.14) None of them did the trick. Hope someone from support has an solution

41625
M
Runaway Baby
5 days ago
T
Lover
ThimoclesseLover
posted in Android
Buggy Navbar

Vidéo Deezer app navbarHi Deezer Team,I've noticed that the android app navbar is behaving strangely. It seems that it reloading at each change of pages (look at the video linked). It's not a good practice in development because it slow down the app and lt look ugly. Look a what is made in other streaming app like spotify : Spotify navbar videoThe app don't seem to reload the navbar each time (maybe it does but it don't look to do it). I hope it will be fixed in the Deezer because it look ugly and may slow the app. Good luck Deezer to fix this ! The app look better and better the more time goes by. It will soon be really good ! 👌   

81
T
Lover
5 days ago
R
Runaway Baby
richmeind75Runaway Baby
asked in Android
Not running in background

 When I close the app the phone media player (see picture) shuts down and I have to restart the song. Any other app I've used keeps that phone music player open to quickly access your music again. Also when I close the app whatever song I'm listening to goes back to the beginning. I'm running beta but it happens before I started on beta. Is this normal behavior? I'm running on android on a Pixel 9. I have all my battery setting to run in the background. 

224
Leonídia.Deezer
Community Manager
7 days ago
Garlic_Brea_d
Runaway Baby
Garlic_Brea_dRunaway Baby
posted in Android
Why is Deezer for Android so bad now?

I have been using Deezer for a very long time over the course of several different accounts. It has gotten progressively worse for at least 3 years now. I want to know if it’s going to get any better, because I’m on the brink of switching to Spotify. Below are my issues with Deezer for Android. For context, I’m using a Samsung S20+ with no damage or anything with plenty of spare storage and my system software and app version are all up-to-date.Painfully slow search feature. I have Wi-Fi with 30mb upload and 30mb download consistently. The app continually struggles to search ANYTHING. Sometimes it works fine, but usually it buffers for several minutes before returning a result which is sometimes not even what I search for. It never used to do this, it started maybe a year ago or so. I have tried mobile data and that doesn’t help. Low download integrity. I had about 30GB of downloads which I’d say is on the small side for audiophiles like myself. They worked without issue for years until

72310
awesomemac
Deezer Legend
7 days ago
D
Runaway Baby
drevierRunaway Baby
asked in Android
Issue: Explicit content showing up when I play kid's music

I've had explicit content show up in the middle of playlists. I don't know what's wrong with the algorithm but this is unacceptable. This isn't just one off. It happens repeatedly as seen here with "18 with a Bullet", "Praise night blues interlude" and "Street Life". How do I make this stop? 

205
Leonídia.Deezer
Community Manager
7 days ago
T
Lover
ThimoclesseLover
asked in Android
Full screen player

The android app is pretty much as the IOS app. But the IOS one is more polish. There are some things that make it better, like the UI.One of these is the fact that the music player go on full screen on IOS but not on Android. The bottom and top part of it isn’t as the same color as the player.Look at the difference between the IOS and Android app :  I hope that the Deezer team will find a way to deal with this problemIOS :  Android : The full screen problem gives a feeling of an old app that hasn’t been update since a long time.Spotify finds a way to extend to the top of the screen (but not the bottom. Maybe because their player is scrollable) :  And the YT music app have found a way to go full screen   I hope that the Deezer team will find a way to deal with this. I know that’s a problem that have been reported years ago, but I hope that this time Deezer will listen. Also, I already told about this in the idea channel but nothing change.  Update : I noticed that the is some pages of t

2009
Leonídia.Deezer
Community Manager
9 days ago
I
Runaway Baby
isAndyRunaway Baby
posted in Android
Deezer's crossfade implementation on android is horrible 😫

When it was the last track in the queue or you just simply played a single. It cuts off the last seconds as you set. For example, if I set crissfade to 6s, the music stops right before last 6s. This is horrible 😕. No other any players do like this.

443
S
Tiny Dancer
14 days ago
A
Runaway Baby
antikovtRunaway Baby
asked in Android
The widget deletes itself after getting to the end of the queue when Chromecasting

There's an old thread that touched upon this but seems to have been forgotten.The issue is 2-3 years old.Steps to reproduce:1. Make a queue/playlist2. Start playing3. Cast to a Chromecast-enabled device4. Wait for playback to finish5. After the music stops, the homescreen widget is nowhere to be found Tested with a Samsung Galaxy S23 Ultra and a Google Nest Audio speaker

101
Jaime.Deezer
Community Manager
15 days ago
T
Tiny Dancer
ThunfischCatTiny Dancer
asked in Android
Listening to music offline still doesn't work

Hello dear Deezer-Team and dear community,I already have this problem for a few months now: When I try to listen to music offline my downloaded content isn't avaible. It's always a fifty-fifty chance if I can listen to my playlists without using my mobile data, which is incredibly annoying when you're on vacation.If I change the "normal" mode to "offline mode" I get almost the same notification.I've read on other posts that this problem is going on since 2020…When does this bug get finally fixed? T-T

291
Leonídia.Deezer
Community Manager
18 days ago
R
Runaway Baby
richmeind75Runaway Baby
posted in Android
Can only download some songs in a playlist

Running Android Beta app. When I go to download a playlist only some songs will download and the others get stuck. The same thing happens on the regular version. 

121
Leonídia.Deezer
Community Manager
22 days ago
A
Runaway Baby
Adam77Runaway Baby
asked in Android
deezer stop playing in the background

Since it all has been updated to new version, Deezer is no more playing in the background, need to keep the app open in the screen to allow to play, when trying to open another app and have Deezer running in background, it just stops playing after a few seconds. Tried checking all the settings within the app, no luck, checked app permissions etc. Nothing there, can someone please help here as it's becoming annoying now 

2088
R
Runaway Baby
22 days ago
D
Runaway Baby
DaveB87Runaway Baby
asked in Android
Deezer stops downloading songs and can't fix it

I've just got a new phone with plenty of storage available. I'm connected to WiFi. It downloaded about 10% of my playlist and gets jammed and doesn't download any further. I have started and restarted over and over again but no luck 

2187
R
Runaway Baby
22 days ago
awesomemac
Deezer Legend
awesomemacDeezer Legend
posted in Android
Android tablet portrait mode

If you are on your Android tablet in portrait mode on a page of an artist and you choose an artist at the bottom of the recommended artists, the page opens, but you only see 1 number and the rest is not visible.Only when you turn your tablet to landscape mode, then you can see everything and if you turn back it is fine. Doesn't seem right to me. 

184
awesomemac
Deezer Legend
22 days ago
F
Runaway Baby
Fizi.MalungaRunaway Baby
asked in Android
MyDeezerYear 2024

I just wanna know if anyone else is having issues with MyDeezerYear. Mine plays first song of the year and stops there, freezes. I've reinstalled and even listened on a different device. No change.What the hell is going on here?

6512
F
Runaway Baby
24 days ago
im.jordanmh
Runaway Baby
im.jordanmhRunaway Baby
asked in Android
Since the last update, I can’t access any song if I’m not on wifi or using mobile data.

 

312
im.jordanmh
Runaway Baby
26 days ago
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