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Do you need help with Deezer on you Android device? Ask your questions here!

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  • Error: requested content is not loading/fail to load content

    Article by
    Jaime.Deezer
    Jaime.Deezer
    Topic Error: requested content is not loading/fail to load content
763 Topics
E
Runaway Baby
exogadgetRunaway Baby
asked in Android
The requested content is not loading. Error: MS1002

Doesn’t matter what software I use, I’m getting this error: "The requested content is not loading. Error: MS1002"In freshly installed Android app, in Windows 10 app, just in browsers - MS Edge, Firefox, Waterfox, never mind. I logged out/in, cleaned cookies, caches etc.

35721
C
Tiny Dancer
R
Tiny Dancer
RautakuulaTiny Dancer
asked in Android
Sirius contact difficulties at least two puttons in the player

in the music player it is really hard to get to the previous page using the arrow in the top left corner. The same difficulty is also found in the three dots on the right. Really hard to get a song added to the playlist! The old look is flawless and user-friendly The mentioned buttons are marked inside the red squares in the image.

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R
Tiny Dancer
S
Runaway Baby
SalznpfefferRunaway Baby
asked in Android
Why is my app constantly freezing and not playing any songs

Redmi phone. Premium account. Have logged in and out. Tried to uninstall and reinstall but can't. Nothing in my cache - it's cleared. Cannot play any songs and download for offline use. Always have a "loading" signal going but doesn't actually end until I leave the app. Been like this for 3 days. Can't play, move things around, or download. The app seems more prone to glitches than other music providers. Please assist. Update: Managed to uninstall and reinstall. Songs can be played now but I can't download any playlists at all now. Argh!!! Final update: it's working again! Phweef!

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S
Runaway Baby
A
Runaway Baby
AmbelRunaway Baby
posted in Android
Can't play my favourite songs

All the songs in the "favourite songs" section are greyed, even the downloaded ones, and I can't play any. If I search for a song I can play it, but as soon as I had it to favourites it's greyed and won't play anymore. Any ideas to solve that ? I tried restarting the phone, uninstalling the app, nothing works

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G
Tiny Dancer
D
Tiny Dancer
DcalahorroTiny Dancer
asked in Android
Three dots unusable with Samsung UI 7

The new UI on Samsung features a drop down gesture menu right where you put the three dots, so I can't touch them anymore, making extremely difficult to access album info, add to a Playlist. Deezer, you screwed this up. Fix it and fix it soon. It was perfect right where it was, I'm not paying for this.

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awesomemac
Deezer Legend
A
Runaway Baby
andreab 0303Runaway Baby
asked in Android
Sleep timer disappeared

I have been a very satisfied Deezer user for many years. But the latest version (8.0.36.4 on Samsung Galaxy S25+) seems to have lost the sleep timer. In addition, the options menu (3 dots in the upper right corner) is not opening. Could this please be fixed?

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N
Tiny Dancer
A
Runaway Baby
Arnaud SchaefleRunaway Baby
asked in Android
pubs qui bloquent tout

Bonjour. L'application Deezer buguee sur des pubs très fréquemment. Deezer ne parvient pas à diffuser le son de ces pubs. Cela se produit aussi bien sur une connexion wifi que sur données mobiles. Bien sûr j'ai déjà tenté de vider le cache, mais sans succès. Quand cela se produit sur une connexion Android auto, la seule solution est de couper le moteur et de redémarrer le portable. J'ai déjà posé la question voici quelques mois mais je n'ai pas eu de réponse de votre support. Une solution autre que de désinstaller définitivement l'application?

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A
Runaway Baby
M
Runaway Baby
Mike229Runaway Baby
asked in Android
Android Automotive Deezer

Hi All When the Android Automotive Deezer first came along it had a HiFi option in setting, but this was removed about 12months ago. Why? And is there any plans for it to return?

415
GropplerZorn
Deezer Legend
E
Tiny Dancer
enzo.de.jongTiny Dancer
asked in Android
podcast: FD dagkoers

.

51
Nina Nebo
Deezer Legend
S
Runaway Baby
strerdRunaway Baby
asked in Android
The same 50 songs come up when I'm playing my music.

I have 4900+ songs in my list & the same 50 songs keep coming up. I used to pay but I stopped because it was to expensive. I’m a free user. Wheatus came up with one song in between. Don’t get me wrong, I like the song, but twice with 1 song in between. I listened to it the next day & today. I’ve gone into settings & deleted what I could (without deleting all). The same thing happens - I get the same 50 songs coming up. I love KMFDM but Godlike is all that comes up. I have 20 tracks but the only one I hear is Godlike. I can’t remember the last time I heard The Tiger Lillies or Nancy Sinatra. Your algorhythm is all screwy. My phone is an Andriod last years model. The same thing happens on my computer. Please fix this.

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S
Runaway Baby
G
Runaway Baby
Garnage2kRunaway Baby
posted in Android
volume goes down and app keeps playing

Two thing: 1. When a song finish and the next start, the volume turns down on that specific song. I have to change song, and then the volume goes up to normal again. How do I fix, so it doesn't change volume between songs? 2. When I remove my usb-c (from the phone, after it have been connected in my car), the app changes song and keeps playing on the phone. How do I make it stop playing when usb-c is taken out of the phone? Kind regards Steffan Nielsen

4410
Alfredo.Deezer
Community Manager
N
Runaway Baby
NoxilusRunaway Baby
posted in Android
Bug report: keyboard input not registered Playlist search

Hi community, The playlist search often misses characters that I type in due to processing time on Android. I've made a screen recording that shows this in action: I'm typing the word: "hero" but you can see that characters "e" and "o" don't get typed due to a delay of some sort and it's annoying (pay attention to the keyboard) , global search is not effected from this issue. Running latest deezer on android 14

227
Alfredo.Deezer
Community Manager
N
Runaway Baby
nipst3rRunaway Baby
asked in Android
Error MS0674 cannot play any music

Hi, I cannot play any songs. I have cleared the cache and data reinstalled the app and still the same issue. What can be done ? Kind regards ✨️

1164
Alfredo.Deezer
Community Manager
M
Tiny Dancer
MaikelIreneTiny Dancer
posted in Android
can't login on my phone anymore

Ik heb problemen met inloggen op 1 van mijn apparaten. Eerder luisterde ik vaak via mijn telefoon naar Deezer, maar nu kan ik de app niet meer gebruiken want ik kan niet inloggen. Ik heb de app verwijderd en opnieuw geïnstalleerd, maar dat heeft niet geholpen. Ik heb het geprobeerd via inloggen zonder wachtwoord, via emailadres, maar dat lukt ook niet. Kan iemand mij helpen? I'm having trouble logging in on one of my devices. I used to often listen to Deezer on my phone, but now I can no longer use the app because I can't log in. I deleted and reinstalled the app, but that didn't help. I tried logging in without a password, via email address, but that didn't work either. Can someone help me?

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Tiny Dancer
G
Runaway Baby
guacamoleRunaway Baby
asked in Android
Today I accidentally triggered an option to "Share this screenshot and link" without actually taking a screenshot with my phone

How do I access this function again or was it a bug? Would be great to quickly share music with images of album artwork this way.

123
GropplerZorn
Deezer Legend
E
Runaway Baby
Ehab.HeikalRunaway Baby
asked in Android
Filter tracks does not show on tablet or galaxy fold 6

When i use my fold 4 opened in tablet mode, when i press the magnifying glass to filter tracks no text box appears. Same thing happens on my galaxy s6 tablet. When the phone is not in tablet mode the text box appears and i can search.

8411
G
Tiny Dancer
L
Runaway Baby
largiRunaway Baby
posted in Android
Chromecast volume control with android app

I would like to report a defect (or at least bad usability experience): Current behavior: Setup: I use the deezer app on an android mobile phone (google pixel 2 (android 11)) to stream on a chromecast audio device. Affected use case: Via the mobile phone I for instance control the volume of the chromecast via volume buttons on the side of the phone The problem: Only a short time after selecting a song or skipping a song I am able to control the volume via the buttons of the phone very soon the chromecast volume control will not appear anymore, when I hit the volume button of the phone (see screenshot). even when the app is in front the volume control will not work again once it was lost interesting is that selecting a song or skipping a song in the play list still works fine - so the problem is with the volume only. workaround: I have to hit the chromecast button in the app where I can change the volume again controlling the volume with the side buttons of the phone will only work agai

45416
P
Tiny Dancer
B
Tiny Dancer
bmcnurlenTiny Dancer
asked in Android
Duo not working

I upgraded to Deezer Duo and sent my wife the link. Unfortunately she's having a difficult experience. After she clicked the link she got a screen that asked her if she wanted to join Deezer. Disregarded that but now she is clearly on the free version of Deezer, not the paid Duo version (e.g. she can’t download songs, etc.). We both used Android phones. Can't figure out how to get her access. Any ideas how to resolve this?

443
GropplerZorn
Deezer Legend
J
Runaway Baby
Johanna IRunaway Baby
posted in Android
problem after loading android 15

music stops to one or two pieces, after i loaded android 15. This is annoying.

366
P
Tiny Dancer
M
Tiny Dancer
MilloDJTiny Dancer
asked in Android
music stopping when i leave deezer app

Hello, every time I leave the Deezer app it cuts the music off, it never used to do this its only been a recent thing, it's bloody annoying! Can anyone help? Thanks :)

467
P
Tiny Dancer
C
Runaway Baby
cpaswlm17Runaway Baby
asked in Android
change to Canadian English

Hello, I see that some of the English in the app is American. My country is set to Canada already, and my phone language is in English Canada and French Canada. But there are items like "Favorite tracks". When I click on it, it becomes "Favourite". It is irritating as we are trying to get rid of American stuff. Please change these to Favourite, and any other American English words to Canadian or British English. Thank you

628
awesomemac
Deezer Legend
I
Runaway Baby
InurukRunaway Baby
asked in Android
Audio stopping when next song comes on

When I'm playing music via my car's bluetooth using my phone, when one song ends and another begins no audio plays. Audio only plays if I skip to the next song. My phone is a Pixel 6

332
P
Tiny Dancer
T
Lover
ThimoclesseLover
posted in Android
Better image quality lockscreen (android)

I noticed that the quality of the images of the player on android is low. The player that I talk about is the one on the lock screen and the notification center on my Google Pixel. I’ve put an example of that, I’m talking with screens. There is Deezer, Spotify and YouTube Music. Spotify and YT Music have high quality. But the Deezer one is in bad quality. However, images in the app player are in high quality, so it’s only on the lock screen/notification center player. Also, it lacks of a “like” button and “next music” and “previous music” but I heard that they are working on. I hope that Deezer will fix that quickly because add a feeling of old app… If someone of the Deezer Team read this, love you guys It adds a feeling of bad quality to the app. I think that it’s not hard to implement

2246
busattovini
Runaway Baby
F
Runaway Baby
ferg8Runaway Baby
posted in Android
Music not being downloaded

Recently got a new phone so the first thing I did was rip through the list of favourite albums to download so I can listen offline if needed. This was about 3 weeks ago now. Today I was browsing my album list but noticed the download icon was gray, and checking the list only half of the music I selected had been downloaded. I have also verified this by selecting listen offline where I wad unable to listen to this music. Why is so much music failing to download? No error messages were seen. App has been restarted, cache cleared, phone restarted etc. Using Android 14 with the latest Deezer beta version. Phone has plenty of storage (400+GB free space). Getting pretty fed up with all these issues now, on the verge of cancelling and signing up with Tidal...

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P
Runaway Baby
T
Lover
Tomatough
posted in Android
Playlists not downloading fully, MP3s not working or playing wrong audio

I’ve had Deezer Premium installed on my up-to-date Android phone for years, with 300+ MP3s added and several playlists of about 100-400 songs each downloaded for offline play. This always worked fine. I recently added extra MicroSD storage to the device. The Deezer app indicated that switching from internal storage to SD would delete downloaded files. Fair enough, accepted. Now multiple user-added MP3s fail to play (Error: MS0674), or they play audio from another MP3 file and subsequently stop due to song length mismatches between the files. The incorrect song playing can be temporarily remedied by clearing Deezer's cache in the app and clearing the stored data and cache for Deezer in Android settings. But error MS0674 remains, often affecting different MP3s. And the incorrect MP3 playing issue eventually returns too. The MP3s work correctly on Deezer’s website on desktop web browsers. Additionally, when downloading playlists many regular (not user-added MP3) songs will now no longer d

4454
Jaime.Deezer
Community Manager

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