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Do you need help with Deezer on you Android device? Ask your questions here!

  • 779 Topics
  • 3,864 Replies
778 Topics
N
Runaway Baby
NoxilusRunaway Baby
posted in Android
Bug report: keyboard input not registered Playlist search

Hi community,The playlist search often misses characters that I type in due to processing time on Android. I've made a screen recording that shows this in action:I'm typing the word: "hero" but you can see that characters "e" and "o" don't get typed due to a delay of some sort and it's annoying (pay attention to the keyboard) , global search is not effected from this issue.Running latest deezer on android 14 

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Milan Van Laar
Lover
F
Runaway Baby
ferg8Runaway Baby
posted in Android
Music not being downloaded

Recently got a new phone so the first thing I did was rip through the list of favourite albums to download so I can listen offline if needed. This was about 3 weeks ago now.Today I was browsing my album list but noticed the download icon was gray, and checking the list only half of the music I selected had been downloaded. I have also verified this by selecting listen offline where I wad unable to listen to this music.Why is so much music failing to download? No error messages were seen. App has been restarted, cache cleared, phone restarted etc.Using Android 14 with the latest Deezer beta version. Phone has plenty of storage (400+GB free space).Getting pretty fed up with all these issues now, on the verge of cancelling and signing up with Tidal...

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O
Tiny Dancer
A
Runaway Baby
andreab 0303Runaway Baby
posted in Android
Sleep timer disappeared

I have been a very satisfied Deezer user for many years. But the latest version (8.0.36.4 on Samsung Galaxy S25+) seems to have lost the sleep timer. In addition, the options menu (3 dots in the upper right corner) is not opening. Could this please be fixed?

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L
Tiny Dancer
D
Runaway Baby
deomenRunaway Baby
asked in Android
Customizing functions are not working properly.

I have an android, S23 Ultra, no problems related to memory whatsoever, I've already done everything in my power, uninstalled, re-installed, logged into other accounts, tried to be a beta tester even, nothing works.The Home Page stays the same no matter how many times I adjust my recommendations, change artists, listen to another stuff, nothing updates and they still recommend and play artists that I've toggled (don't recommend track & don't recommend artist) the options. I've tried changing country, changing explicit, everything, as I've said above. Can somebody help?

91
Noam Asulin
Deezer Legend
A
Runaway Baby
Anun1queusername2025Runaway Baby
asked in Android
Why is the deezer Android App notg compatible with my ASUS Chrome Book?

It works fine on my phone, but my daughter is struggling to access the service on her device without using the browser version, which is very glitchy and unreliable. 

152
awesomemac
Deezer Legend
S
Runaway Baby
strerdRunaway Baby
posted in Android
The same 50 songs come up when I'm playing my music.

I have 4900+ songs in my list & the same 50 songs keep coming up. I used to pay but I stopped because it was to expensive. I’m a free user.Wheatus came up with one song in between. Don’t get me wrong, I like the song, but twice with 1 song in between. I listened to it the next day & today.I’ve gone into settings & deleted what I could (without deleting all). The same thing happens - I get the same 50 songs coming up. I love KMFDM but Godlike is all that comes up. I have 20 tracks but the only one I hear is Godlike.I can’t remember the last time I heard The Tiger Lillies or Nancy Sinatra. Your algorhythm is all screwy. My phone is an Andriod last years model. The same thing happens on my computer.Please fix this. 

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S
Runaway Baby
P
Runaway Baby
PatatoRunaway Baby
asked in Android
erreur lecture impossible

Bonjour,Comme beaucoup de personne j'ai le problème erreur lecture impossible,J'ai testé toutes les solutions proposées,Sachant que je suis sur l'essai de 3 mois gratuit et que j'ai un Oppo A74,Que faire ?Merci !

81
Nina Nebo
Deezer Legend
B
Runaway Baby
BusinessclownRunaway Baby
posted in Android
connecting to Sony WiFi speaker

Hello,In recent weeks Deezer is not connecting well to my Sony WiFi speaker. Spotify does it and so does YouTube, so it seems to be a Deezer issue.It takes a long time to connect and then, if once connected, it lags a lot. Sometimes the app seems to detach from the speaker and the speaker keeps on playing the old playlist, but I can't control it anymore and the only way to stop the music is to manually switch off the speaker.Very annoying, if not solved I'll have to cancel my family subscription, I'm afraid.

163
Alfredo.Deezer
Community Manager
M
makanRising Star
asked in Android
how to re-download a track in a playlist

hi,is there an easy way to re-download a track in a playlist without having to disable download option/clear data? terima kasih

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M
E
Runaway Baby
exogadgetRunaway Baby
asked in Android
The requested content is not loading. Error: MS1002

Doesn’t matter what software I use, I’m getting this error:"The requested content is not loading. Error: MS1002"In freshly installed Android app, in Windows 10 app, just in browsers - MS Edge, Firefox, Waterfox, never mind.I logged out/in, cleaned cookies, caches etc.

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T
Tiny Dancer
M
Tiny Dancer
Manon PortoTiny Dancer
asked in Android
l'application

Bonjour,J'utilise Deezer depuis plusieurs années et récemment je me suis retrouvé avec l'appli en anglais. J'ai regardé sur internet il dise que c'est en rapport avec la langue dans les paramètres du téléphone sauf que je suis bien en français alors j'aimerais comprendre pourquoi je suis anglais, ce qui n'est pas toujours pratique…Et deuxième chose je ne sais pas si vous pouvez faire quelque chose mais lorsque j'écoute ma playlist coup de coeur et que je fait écouter a la suite plusieurs titre. Si je sors de l'appli et que j'y retourne que quelques heures après ou le lendemain tous ces titres ne sont plus a la suite ce que je trouve pas sympas parce que si je les ai mis a la suite c'est que je voulais les écoutés que ce soit le jours même ou le lendemain…Merci d'avance de votre compréhension

341
Nina Nebo
Deezer Legend
Milan Van Laar
Lover
Milan Van LaarLover
asked in Android
Songs playing in wrong language

HiSome songs are playing the wrong language when the songs are placed in playlists or in favourite tracks. This happens for some korean songs. If i play them from my favourite tracks it will play the song in Japanese while im actually clicking on the korean version, but when i search the song and play it from the artist page it will play the correct (korean) version. One of the songs that have this issue is “As if it's your last” by “Blackpink”. There were way more songs with this issue, but after i updated the app some songs started playing the correct version again. Before updating the app songs like “Boombayah” by “Blackpink” and “Batter up” by “Babymonster” were also playing in janpanese instead of korean, but “as if it's you last” and some other songs are still bugged in the latest version.It's a little weird because if actually add both the korean and japanese version of the songs in my favourite tracks, it will both play in japanese. The only way for me to play the original (kor

19423
Milan Van Laar
Lover
I
Runaway Baby
InurukRunaway Baby
asked in Android
Audio stopping when next song comes on

When I'm playing music via my car's bluetooth using my phone, when one song ends and another begins no audio plays. Audio only plays if I skip to the next song. My phone is a Pixel 6

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C
Tiny Dancer
H
Runaway Baby
Hai Hung DinhRunaway Baby
asked in Android
Songs NOT downloading when added to a downloaded playlist

Hi,I've been having this annoying problem for a while. When I add songs to a downloaded playlist, they're not downloaded automatically and you have this bizarre situation where only a part of a playlist has this green downloaded mark. Just look at the screenshot below. When are you going to fix this? As a paying customer I literally can't listen to some music offline because it does NOT download. 

331
GropplerZorn
Deezer Legend
J
Runaway Baby
jonnybRunaway Baby
asked in Android
playlist order

When will Deezer reinstall the functionality to order manually (drop & drag) songs in a playlist in their Android phone version?

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C
Dev Team
M
Tiny Dancer
MaikelIreneTiny Dancer
posted in Android
can't login on my phone anymore

 Ik heb problemen met inloggen op 1 van mijn apparaten. Eerder luisterde ik vaak via mijn telefoon naar Deezer, maar nu kan ik de app niet meer gebruiken want ik kan niet inloggen. Ik heb de app verwijderd en opnieuw geïnstalleerd, maar dat heeft niet geholpen. Ik heb het geprobeerd via inloggen zonder wachtwoord, via emailadres, maar dat lukt ook niet. Kan iemand mij helpen?  I'm having trouble logging in on one of my devices. I used to often listen to Deezer on my phone, but now I can no longer use the app because I can't log in. I deleted and reinstalled the app, but that didn't help. I tried logging in without a password, via email address, but that didn't work either. Can someone help me?

1544
Jaime.Deezer
Community Manager
P
Tiny Dancer
po.parfaitTiny Dancer
posted in Android
no access to downloaded songs

Hello,For some reason I am not able to access my downloaded songs anymore when offline. 

81
Alfredo.Deezer
Community Manager
S
Tiny Dancer
Shadow777Tiny Dancer
posted in Android
Deezer App not remember position after power loss

Hey thereI use Deezer on my Android without problems - thats good.But on my Android Car Radio i have the problem, when i turn the key more than 10 seconds the Device is going in some deep sleep and Deezer forgot the position where it was.So it remembers the Song but start it new.I listen a lot Prog Metal and there are many long Songs so i do not like this.Even there are other Apps that are fully working i thought the problem is my Car not Deezer. But last weeks i start to listen Podcasts with Deezer and i was “shocked” because when listen Podcasts Deezer remembers the position (if not it would be even more worse at one hour Podcasts). So why the difference? What can i do that Deezer remember the position in Songs too? I do not find anything in the preferences. Thanks

81
Alfredo.Deezer
Community Manager
S
Tiny Dancer
simlevikingTiny Dancer
asked in Android
new button is crap

Le bouton central, avec 3 points, qui cachait les actions, a été déplacé en haut à droite, et vu la la taille des smartphones, ce n'est pas du tout ergonomique... Et en plus il marche une fois sur deux... Pourriez vous svp rétablir l'interface utilisateur d'avant ? Merci 

91
GropplerZorn
Deezer Legend
M
Runaway Baby
MdC00887Runaway Baby
asked in Android
Android auto song search in playlist

I saw a topic from a few years ago. Looks like it hasn't been solved but maybe I'm overlooking something. Is it possible to see a full playlist in deezer Android Auto app? If I click on a playlist it just starts with the first song and I can't choose any song manually. Just switched to deezer from Spotify and there it first opens the complete playlist and you can select your song. If it's not possible I've to switch back to Spotify because this function is absolutely a must. 

231
awesomemac
Deezer Legend
J
John.Nowak
asked in Android
Deezer player widget disappeared (android)?

Hi, widget on android phone worked fine till I connected with android TV to stream some music. Together with that widget just disappeared from phone screen. I've tried to add it aganin but now I see only 2 available widgets: Playlists and Flow. Where is player widget?? Lock screen widget works fine. Thanks. Edit: I reset my phone and widget was back. I added it to phone screen, started streaming to TV and widget disappeared in the same moment. Any idea?

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R
Tiny Dancer
R
Runaway Baby
RoMXRunaway Baby
asked in Android
Anyone working for Deezer can explain why my android app keeps crashing since your major release (the one with the new branding)?

I've noticed performance issues for a while but the frequency now makes me reconsider my decade long loyalty for Deezer…Any idea? My app is obviously up to date, with available storage and such…Thanks 

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R
Runaway Baby
A
Runaway Baby
Ari BedatRunaway Baby
posted in Android
When are you going to fix your downloads?

Seriously, this is ridiculous. How can I go from having 1500+ songs downloaded to waking up one day and NONE of them stream in offline mode. This has been the same garbage since I started using this in 2020. It's been 5 years and you guys haven't done much but remove features and break the ones you kept. HOW? I find it insane that even with my low expectations and standards for any streaming app, all of you fail to do the most basic thing. Wtf are you doing with our money? Certainly not using it to improve anything.

262
Roger Flores
Runaway Baby
R
Runaway Baby
RautakuulaRunaway Baby
posted in Android
Serious contact difficulties at least two buttons in the player

in the music player it is really hard to get to the previous page using the arrow in the top left corner. The same difficulty is also found in the three dots on the right.Really hard to get a song added to the playlist!The old look is flawless and user-friendly The mentioned buttons are marked inside the red squares in the image. 

71
Nina Nebo
Deezer Legend
P
Runaway Baby
Paul4827362
asked in Android
How to delete individual songs from dowloads

My case is the following:I added a song to a downloaded playlist, automatically downloading that new song. After a while, once the song is already downloaded, I want to delete it from my downloaded songs. I delete it from my playlist, however the song continues being in my downloaded songs, even out of the playlist, and I want to delete it completely. In my "downloaded music" section, it only shows my downloaded playlists and not individual songs (out of playlists).How can I delete the individual songs completely?I don't know if this is a recurring thing with everyone or just me, but it bothers me a lot. Thank you.

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P
Runaway Baby
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