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I try to optimize me ear phones I get "Something went wrong. Check your internet connection" - 360 by Deezer

Whenever, I try to optimize me ear phones i get "Something went wrong. Check your internet connection". The internet connection is fine. How do I resolve this?Rick Butler

Loading - Almost there on Deezer Android app

On Android, some songs take very long time to load; many never starts playing...

Change Storage Location not working

I cannot change the storage location on my new Samsung Note10+ to SD card, the app will not accept the option to change storage location.

unable to delete playlist

A have a Deezer user playlist I assume they've cancelled their account the name changed to anonymous. If I open the playlists the app crashes same of I tried to click the 3 dots to try and delete it. Any ideas what to do?

Deezer Flow: Same songs again and again

Last night I listened to Deezer Flow for about an hour. Tonight, I hit Flow and it's playing the exact same songs in the exact same order! I have over 500 favorite songs and 100s of songs in playlist. There should be plenty to choose from.

Downloaded song intermittently on Deezer HiFi

I have all of the settings set to allow maximum quality includingffor download. I played a song and it showed the HiFi icon. The next song did not. I went back to the original song and it didn't show HiFi anymore. This prompted a search and it would seem my download songs are showing HiFi at random....

why won't songs from playlist get played?

I created a playlist. I played the list and none of the songs or artists I included would play. Only other artists. Why? It isn't very logical. I mean what is the point if it is just random selections not based on what I like?

After I upgraded my phone to Android 11, Deezer not longer plays Flow

After I upgraded my phone to Android 11 you app is not able to play' constant flow. After every single song it stop with error message and not able to continue to next one. I've deleted cache too. I pay premium membership for 2+ years. Guess what. Tested Spotify and it works without issues. Probably...

requested content is not loading

I see many people with that same issue here when trying to play a song, even downloaded ones. Just getting the error content not loading. I been having it for months. I have the family plan. I just hope this will get to tech support. Not fair we pay same amount as spotify amd they offer a better se...

Can't add friends from Facebook

I have an account that is linked with Facebook. But when I try to "follow to my friends" from Facebook, the button doesn't work. This is my "following screen". When I press the "Facebook" button, it only says "loading": And then nothing happens... How can I fix this? Regards.

Chewed music on Deezer mobile app

Some Favourite tracks playing on the phone like a chewed music. What can I do to make normal playing? I tried to restore the file but no changes.Android 10Deezer v.6.2.10.84

Track already in favourite tracks playlist

Trouble downloading from playlist - previously ok

Whenever I click on the download icon from a playlist, the icon goes blank and nothing else happens. I’ve previously never had a problem downloading songs from my playlists. Any help would be greatly appreciated.

Favorites not showing as favorites

The heart icon is showing always not marked, so I never know if I already gave a like to the song or not.

Some tracks playing incorrect on Deezer

Some tracks including all tracks of CHVRCHES play as if stuttering. What is the problem?

Playback jumping like a scratched CD

When I listen to music, both downloaded and streaming, the songs are skipping about like a scratched CD, jumping form one place in the song to another. I'm listening on Huawei Honor, android. I've had the deezer app for about 18 months and only noticed this issue in last month or so. I have clea...

360 by Deezer login not working properly

When I try to login on the 360 by Deezer app, I get an error saying "An error ocurred", highlighting my password. i did reset my password and joined Deezer HiFi yesterday to try 360 by Deezer. The funny thing is that, after that error, if I close and open the app. I get access to it, but everything...

beginning of every song is cropped - i.e., songs start about 1-2 seconds into song

Running Deezer on Android on an iBasso dx220. Every song, whether flow, whether playlist or whether download starts about 1-2 seconds into the song, even when simply moving from one song to another (meaning not when I skip forward). Anyone else having this problem? How about a solution? Never ha...

songs sounding distorted and like they're being fast-forwarded

When I put a song in my playlist after a while the song starts to sound extremely distorted and very much like its on fast forward and I have to find that same song again through the app delete the Songs in my playlist and put the other same song in the playlist how can these songs just be refreshe...

player widget disappeared (android)?

Hi, widget on android phone worked fine till I connected with android TV to stream some music. Together with that widget just disappeared from phone screen. I've tried to add it aganin but now I see only 2 available widgets: Playlists and Flow. Where is player widget?? Lock screen widget works fine....

I added new songs to my favourites and they won't download

I added new songs to my favourites and they won't download. All the previous songs haf no problem downloading but these new ones won't download.

podcast quality on Deezer

I've been trying to listen to some podcasts, particularly relaxation ones. I can hear the background music but not the speech, which drops out, fades away, stutters and eventually disappears but the music keeps playing. Very very annoying.I've tried different podcasts, using 4g instead of WiFi etc,...

Music stops playing after 2 minutes

Please advise why recently music stops playing after 2 minutes?

Song skipping like a scratched cd

I am using a Moto z2 play Android phone. In the last 6 months I've started to notice my songs are skipping like a scratched cd and have been producing this popping noise. It started out on just one or two songs but not is like every 5th song. And it is always the same songs. I have I downloaded the...

Favourites tracks not marked on Deezer

Recently I've noticed that some of my favourited songs are not marked with the heart symbol when I find them in search. They appear in the list of favourites but when I search for and find the exact same song, the heart symbol is not filled in. This doesn't happen for all songs. Just some of them....

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