Android

I installed Deezer recently and bought a subscription after a week. It was good, actually really exciting to have a Spotify alternative with features I love, until a few days ago when I tried to skip a podcast ad with my headphone buttons and it skipped the entire podcast instead of going forward 30 seconds. Weirdly, I had been able to do this for the first week of using Deezer but then the function just disappeared after I subscribed. My lock screen buttons also show just buttons to skip the entire episode now, not the 30 second forward & back buttons it used to have. I'm on Android, OnePlus Nord 5, OxygenOS 14.0. This is a complete deal breaker because I listen to podcasts while working and am not allowed to touch my phone. I can't pull it out, unlock it, pull up the podcast and tap my screen every time the ads come up. I paid money and am now forced to listen to ads or use another app. I have tried EVERYTHING trying to fix this. Updated phone OS, c

For some reason, searching for music through the microphone first finds the desired song, and then shows the already deleted song. 

I'm new to Deezer, and I'm having trouble with the universal links. I've tried it with several songs and doesn't work on any of them. Clicking the link opens up the page, but clicking on any of the streaming services results in it saying that the song couldn't be located on that platform. I've tried with a variety of songs across genres and popularity and the problem still persists. This is definitely a bug. I'm on android. I haven't yet tried it on desktop.

Hello, when im cycling or driving my scooter I would like to keep listening Deezer directly from my phone while using my earplugs connected for audio to listen AI/notifications ect.Is it possible because when i select my phone from the Deezer app to shot the sound, it leads me to the earplugs setting where i could uncheck “audio” in their options, but I would also lose the notifications from the other things mentioned.

HIFor a while now, when I use Deezer from Android Auto, and I click on the three dots to add a song to my favorites, or change the playback mode to shuffle or something else, it doesn't let me select the options I want, but instead takes me to the other controls.I'm attaching a video.https://streamable.com/goof99

Hi,I cannot get the Deezer app to appear in Android auto.It's not available in the settings in Android Auto (Customise app) and does not appear in the selector list. (I recently installed Waze on my phone to see if that appeared on Android Auto and it did straight away.!)I have the latest version of Deezer on my phone. Anyone got any ideas?Thanks 

Hi !I am on a deezer family account, and am not the owner.Around a month ago, my account had an issue and it seemed like it merged with the owner's. I am no longer able to add favorites "Unable to add <song> to the Favorite Tracks". I can still access MY favorites from the favorites in the middle tab on the Android App, but from the home, it's the owner's. Also, the Deezer Months & year are now the owner's as well.This issue is ONLY on my Android Phone, and I dont have this issue on web deezer from my computer. Other members of the deezer family dont have the issue (Android as well).I already did reboots / updates / uninstall-reinstall.Thanks for the help !

Doesn’t matter what software I use, I’m getting this error:"The requested content is not loading. Error: MS1002"In freshly installed Android app, in Windows 10 app, just in browsers - MS Edge, Firefox, Waterfox, never mind.I logged out/in, cleaned cookies, caches etc.

Alright so i have an issue, which i really havent seen anybody talk about yet. I use deezer on my windows pc, and its working great. I just have one issue. The scroll speed is like insanely fast. Like if i go to an artist profile to look at their discography i cant see any of their music, because it just scrolls past. The issue also affects albums and playlists, so i really cant choose what music i get to listen to. I dont have this issue on any other application on my pc, or the deezer web player. Can anyone help?

Hello, The deezer app is using a lot of my phone battery, more than android games.I have downloaded most of my songs, so it is not using internet.Is there a way to limit battery use ? 

Multiple issues... When I cast to a Google device the music continues to play on my phone and on the device I'm casting to. I have to shut the phone down to get the music to quit playing on my phone. This occurs on both a pixel 6 and pixel 9. In addition if I use heos to stream it only gives me a limited number of skips per hour.

Not sure what the deal is as I haven't changed any settings on Deezer or elsewhere in my phone, but for the last 4-5 days now whenever I tap to go to my downloaded music page of the app it's like the page is infinitely loading and everything is just grey and “in motion”.  Never had this issue before.  I have 250+ gigs of dl’d music on my phone in Deezer, and it's what I usually choose to listen to altogether.  Streaming is fine, Albums, Artists, etc come up fine.  Favorite Tracks works, but it takes quite a while for them to load and while it's loading it looks as if the tracks in there I've downloaded have not been...until it eventually loads 2-3 minutes later.  I've checked my Premium subscription & payment method, and there's no problem there if that helps any.  Anyone have any idea what could be going on here?  Seriously any help whatsoever would be greatly appreciated!!!  

Everytime I open the app the song I was last listening to restarts. If I am listening to a song and pause it while not in the app and wait over 5 minutes and then try to play the song again it doesn't work and then I have to open the app and then start the song at the beginning again. I just want to know if there's a way to get Deezer to remember where I was in a song and keep playing from there. 

When I play some explicit music, it censors the music. Unliking the music and liking again doesn't fix the issue. I've screen recorded the issue to see. https://drive.google.com/drive/folders/193VcHKyptu3JZzgNQwmVpJYhKlXge4EF

Hi. When im in my car and ask google to play a song, it says "sure playing....... on deezer" but then it doesn't open the song. If deezer is already open on AA then it just keeps playing the song its on rather than switching to the song I've requested.Any suggestions? I've done the standard things (clear data and cache in deezer and AA app, reinstalled both, changed battery settings etc) Thanks

This possibility is not available on tablet devices for a long time ago, on phone, everything is just fine, can somebody report this to development team?

I cast a song to a speaker via the app, and it plays on the speaker. I can pause the song or skip back and forth from the pull down screen, but there’s no way to change the song within the app once I’ve cast the song. In addition, when I find a different song on the app and hit play, it starts playing on the phone, while the previous song is playing on the speakers. It’s common to accidentally have two songs playing, and I have to stop casting and shut the whole app down in order to fix it. This issue happens on multiple speakers/devices. I’ve had the same issue since I downloaded Deezer over a month ago. App is updated. I’ve cleared the cache. Reinstalled the app. I’m using a Samsung Galaxy S23+. Spotify works perfectly. Tidals works perfectly. Only Deezer has issues. Also throwing it out there that the Deezer AI virtual agent is absolutely infuriating. 

Have a Bowers and Wilkins system and cannot connect to it via the Deezer App. Why?

Hi, Loads of songs are greyed out in favourite tracks and other playlists and sometimes even in artist pages. the only way to play them is by looking up the song and play it from the search page. the songs that are greyed out are always the same songs (for example “secret story of the swan” by “iz*one” or “whistle” by “blackpink”) even when logging in to a different account or using a different device. Some songs are playing the wrong version when i play them from my playlists. for example if i click on the korean version of “as if its your last” by “blackpink” it will actually play the japanese version intstead of the korean. the only way to play the correct version of all the songs that are playing in the wrong language is by going to the artist page and play it from the album the song is in. the weird thing is that is the exact same song as it will say that the song is in my favourites, but when i play it from the artist page the language will be corre

This issue has been happening for some time on both the Android app and the Windows app.  When listening to an Artist’s Discography and finding an album I like, I tap the Heart icon on that album to favorite it, and the heart icon turns purple.  This is expected behavior. But after some time, when I check under that same Artist’s Discography, by tapping Favorites > Artists > (Select Artist) > Discography, the album (or albums) that I previously Favorited are no longer marked as Favorited.  I am the only person that uses my account.  No one else has access to it.  See this example below.  I had previously Favorited the albums by the band 8°6 Crew - Working Class Reggae, Old Reggae Friends, and Bad Bad Reggae.  Now they are not showing as Favorites.  

So I liked that Deezer had a themed icon, it fit perfectly on my themed homescreen. Now suddenly its gone. Is this a bug or a business decision? I assume the former in which case I wanted to bring it to attention! Let me know if I need to grab logs. 

I have version 9.0.0.2, on Android 16 on a Samsung S25 Plus It is using a lot more power, as in draining the battery in four hours from fully charged, along with loading playlists very slowly,  and I also cannot add playlists to my queue any more.  It is very slow / laggy in general now, and this is a fairly new high end phone too. This all started about two weeks ago, I have tried restarting my phone. I notice this happened around the same time the "Launch Track Mix" feature was added. If I uninstall and reinstall the app will I need to redownload all my downloaded playlists? 

Hi, widget on android phone worked fine till I connected with android TV to stream some music. Together with that widget just disappeared from phone screen. I've tried to add it aganin but now I see only 2 available widgets: Playlists and Flow. Where is player widget?? Lock screen widget works fine. Thanks. Edit: I reset my phone and widget was back. I added it to phone screen, started streaming to TV and widget disappeared in the same moment. Any idea?

Does anyone know what this was or how to retrieve it?

When I'm casting music through the deezer app to a smart speaker after a few tracks the app will no longer show the correct song and artist, typically it will be a couple of songs behind what's actually playing currently. This has happened every time I've used the app this way.Using the Android app version 9.0.3.3