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Deezer FAQs - check here first*

1 year ago

Community
Troubleshooting
Android

Community
Troubleshooting
Android

Android

Do you need help with Deezer on you Android device? Ask your questions here!

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shuffle play button doesn't exist for playlists or albums

I've been using Deezer premium for 2 months but there is no shuffle mode or a button for playlists and albums. Is this a common problem or just me? I'm an Android user by the way.

recently added sorted playlist have reversed playback

I have my favorites playlist sorted in recently added. When I tapp the first song it starts to play but when it's done it doesn't play the next song. When I tapp another songs I starts playing and when it's done it plays the song that is sorted above it. So it plays from old to newly added songs. Th...

After each step, try playing the music again. If it’s still not working, go to the next step.

I have an android and after your last update my system will not play music anymore, it gives me and error message that content is not loading. I’ve done every step that you mentioned and it’s still not working. I’ve loved this app for years and now it’s getting very frustrating not being able to hea...

Is it possible listen Deezer Offline?

Deezer is the best ever app and with this app we can get entertained. There is all type of songs and videos available on deezer and everyone like to play this smart app on the mobile screen or the fire stick but some time we are offline or wants to listen without internet in that case we need the of...

Deezer on Galaxy Tab S7-Cannot run in Browser or Install App

I have an old Deezer account (free) that I never used. I want to seriously explore streaming at this point. I can log in from a browser in my Galaxy Tablet S7, but I cannot find an option to Play anything. But often various websites treat my S7 as just a mobile device, so I just went to Google Play...

Error Loading - Almost there, only a few seconds left

Hello! When i want to listen music it only shows this and it doesn't stop. Is there something wrong with my phone? Or is it something else?

How to stop auto play on Deezer - when last track ends

HiI simply want to stop deezer automatically playing new/random music when my track/album ends.Not interested in recommendations, I just want to control what I to listen to (at all times), not what some AI thinks I want.This is easy in spotify, but I can't find this simple setting in Deezer. Trial s...

восстановить удаленный аккаунт

Здравствуйте. У меня был аккаунт на андройде и я его удалил . Можно ли его восстановить?

This Album Wont Download

I have clear the cache and it hasn't helped either

Error: failed to play. The requested content is not loading

I keep getting this error pop up, not sure how to fix it. I've tried a few things Remove SD card, uninstall Deezer, clean phone cache, restart phone, reinstall deezer. Same error pops up straight away again. I only started noticing this error recently. I have an Lg g6

Playlist menu in the main screen

Sometimes don' appears playlist menu screen. After restart app it appears on the screen. Analogical situation with notification service.

Android App Crashes

I use the Android App in Airplane Mode with activated WLAN and Bluetooth. From time to time I've Problems with the App. It seems that the App has no connection to the Internet. But the Internet connection is ok, the browser is showing no problems. The App doesn't react and the app doesn't complete t...

Shuffle doesn't resume

"Shuffle my music" is seriously broken. It has been for years. Take this use case: I select a random song "x" because I want to hear it. Then later, I select "Shuffle My Music", thereby shuffling all my favorites.If I close the app (on Android) and reopen it, it will revert the Now Playing to the on...

Music should start by pressing play on the headphones

Hi, On previous music streaming program I used, the music started when I pressed the play/stop button of the headphones. With deezer it doesn't work (I use a Samsung Galaxy S10). Any solution for this? Thanks!

Playlists not appearing on Android TV? Deezer Premium user

Logged into Deezer on my Samsung Android TV yesterday, everything appeared - all my favourites, recently played, etc - but none of my playlists? They're all there on my phone and web browser though. Everything else works, and I can play music on the TV fine, just cant access my playlists. I notice t...

mp3 sounds distorted and faster

My mp3 music i put on deezer suddenly started to sound faster and distorted how can i solve this? Im on an androide device

Deezer App won't work with Samsung Smart Hub

Hi there, I have a Samsung Smart UHD LED TV UA75JU6400. I downloaded the Deezer app through Samsung Smart Hub and it comes up with "Deezer server is not responding. Please try again later. Press exit to exit the application" I downloaded it yesterday and tried again today but no dice. Internet con...

Bose choppy sound

I just bought a Bose sound link speaker, but on several occasions the sound is choppy, but if I used any other application for music doesn't have any sound issue, the problem is only with Deezer (it's happening sometimes, not always)

Android 10 equalizer dont work

Hi, about a week ago equalizer stop working. I chek a switch in the deezer sound setting but sound dont chenge even if i switch it on and off but its no results. I try youtube music app and equalizer just work fine there, and in local player with dowloaded music its working too. I also clean cache,...

Can you provide me with a refund within thr next 15 hrs?

I tried this app for about 15 minutes and decided this app is not for me. Can I please get a refund asap. My name is Adam Helmick & the card used to pay for the subscription was *******If you get this refund back withing 24 hours I will have several friends leave you positive feedback because I...

ANDROID AUTO - technical problems

when playing the song ends and plays the next one .but when it gets past 8 songs in a row it will just stop at the start of the next song? need to press play twice to continue. I have cleared cache.adjusted storage .changed to load from sd card. uninstalled and re installed. still continues to pause...

Bug on Android phone

App was in background

Unable to load page

I get this very often after latest update 6.2.37.59. It fixed the app skipping songs, but now this... + sometimes cannot add artist to favorites, songs to playlists, etc. I get new content notification, but when I tap on it it is not there in the news list... I uninstalled/reinstalled loged out/i...

Fix scroll location on screen rotation

This is getting really annoying, so i'll post it here. Why is mobile app reseting scroll to the top after screen rotation? Example. I scroll on my favorite tracks list, find what I want to listen. Let's say it's half way down on the list. Now, I plug my headphones and am rotating phone to landsca...

Music stutters

Music stutters when using the mobile app. Moreover, it does NOT depend on the sound quality (tried to switch). Even downloaded music stutters, therefore the problem does not depend on the quality of the connection. There are no problems on the computer both through the application and through the br...

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