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Do you need help with Deezer on you Android device? Ask your questions here!

  • 727 Topics
  • 3,530 Replies
727 Topics
E
Runaway Baby
ElectricKaibutsuRunaway Baby
asked in Android
Japanese language search is broken

Japanese language search is broken in Android in at least two ways: You cannot type in Kanji (the Chinese characters), you can only type in hiragana (a phonetic alphabet). Normally using Gboard (the default android keyboard) you type something in phonetically in hiragana and Gboard presents options to change this word to Kanji but this is not happening with Deezer. Also, sometimes you need to add “voicing marks” to hiragana which would for example change a “ha” sound to a “pa” sound. This is also broken. Basically it looks like Deezer is processing each character as soon as it's entered, taking control away from Gboard before the user can finish entering the word. Search will not find a Japanese artist if you search for their name in Japanese. Even if you type an artist's name in a separate app to write out the kanji to get around issue #1 and copy and paste into Deezer it will not find the artist, even though the artist's name is written in the same Kanji when the app is set to Japane

496
E
Runaway Baby
6 hours ago
E
Runaway Baby
Ehab.HeikalRunaway Baby
asked in Android
Filter tracks does not show on tablet or galaxy fold 6

When i use my fold 4 opened in tablet mode, when i press the magnifying glass to filter tracks no text box appears. Same thing happens on my galaxy s6 tablet. When the phone is not in tablet mode the text box appears and i can search.

619
E
Runaway Baby
1 day ago
P
Runaway Baby
Peti.H.Runaway Baby
asked in Android
deezer is very slow or not conecting at all

Deezer is very slow usually not working at all

434
P
Runaway Baby
2 days ago
M
Tiny Dancer
Mike229Tiny Dancer
asked in Android
Android Automotive Deezer

Hi AllWhen the Android Automotive Deezer first came along it had a HiFi option in setting, but this was removed about 12months ago. Why? And is there any plans for it to return?

50
M
Tiny Dancer
2 days ago
T
Runaway Baby
TeckoRunaway Baby
posted in Android
Deezer tv apps are horrible

Deezer  tv apps are horrible. On Android tv and Apple tv. The discography section is all mixed up single ep's albums are mixed up. Artist is no selection A-Z. I can not use the tv apps it is not working for me.When I use chromecast on android tv, lyrics are displaying automatically I can not turn it off.Really time to improve tv experience!

80
T
Runaway Baby
2 days ago
Garlic_Brea_d
Runaway Baby
Garlic_Brea_dRunaway Baby
posted in Android
Why is Deezer for Android so bad now?

I have been using Deezer for a very long time over the course of several different accounts. It has gotten progressively worse for at least 3 years now. I want to know if it’s going to get any better, because I’m on the brink of switching to Spotify. Below are my issues with Deezer for Android. For context, I’m using a Samsung S20+ with no damage or anything with plenty of spare storage and my system software and app version are all up-to-date.Painfully slow search feature. I have Wi-Fi with 30mb upload and 30mb download consistently. The app continually struggles to search ANYTHING. Sometimes it works fine, but usually it buffers for several minutes before returning a result which is sometimes not even what I search for. It never used to do this, it started maybe a year ago or so. I have tried mobile data and that doesn’t help. Low download integrity. I had about 30GB of downloads which I’d say is on the small side for audiophiles like myself. They worked without issue for years until

86514
awesomemac
Deezer Legend
3 days ago
mdmrx
Lover
mdmrxLover
asked in Android
Android auto - Deezer problem. No last song at the begining.

the problem started about 3 weeks ago and still hasnt been fixed.in the past when I got into my car and my phone connected the touch screen of my car, android auto started automatically via wi-fi, left half of the screen showed “google map” right half used to show the last song I listened.now right half shows a black screen. passive “play and forward buttons” and writes Deezer,Touch to open.blue box must show the poster of the album. instead of “deezer, touch to open” I must see the name of the last song. buttons must be active in yellow box. when I touch, it goes to main page of deezer which looks like as if it is on my mobile phone. maybe the new gui makes that problem.check the main page of youtube music at Android auto on screen. in the past yt music and deezer main pages were similar. this is new gui of deezer on screen: when I have the blank-black screen, I open deezer from my mobile phone and last song info comes to the screen immdiately. so I can understand that either deezer d

29526
mdmrx
Lover
3 days ago
S
Runaway Baby
Suus77Runaway Baby
asked in Android
Since a while I am unable to listen to NPO Radio 2 (Netherlands) anymore

Since a while I am unable to listen live to NPO Radio 2 (Netherlands) anymore. Does anyone have an idea what is going wrong? I have already installed the app again and logged in again as well a few times. It's giving the notification: try-out again. 

13515
M
Tiny Dancer
3 days ago
Milan Van Laar
Lover
Milan Van LaarLover
asked in Android
songs are greyed out or playing wrong version/mp3's not showing album art anymore

Hi, Loads of songs are greyed out in favourite tracks and other playlists and sometimes even in artist pages. the only way to play them is by looking up the song and play it from the search page. the songs that are greyed out are always the same songs (for example “secret story of the swan” by “iz*one” or “whistle” by “blackpink”) even when logging in to a different account or using a different device. Some songs are playing the wrong version when i play them from my playlists. for example if i click on the korean version of “as if its your last” by “blackpink” it will actually play the japanese version intstead of the korean. the only way to play the correct version of all the songs that are playing in the wrong language is by going to the artist page and play it from the album the song is in. the weird thing is that is the exact same song as it will say that the song is in my favourites, but when i play it from the artist page the language will be correct. Most of my Mp3 files are no

32518
M
Tiny Dancer
4 days ago
T
Runaway Baby
thiagotcRunaway Baby
asked in Android
Unable to play downloaded music in offline mode and over mobile network

Hi all, how are you? I am experiencing the issues as described below:Issue 1:Playing download content in off line mode doesn't work - it asks for connection to play downloaded content in off line mode.Issue 2:Playing content over mobile connection keeps loading forever with strong stable 5g network signal available. App preferences is set to allow unrestricted background data, and audio settings os set to stream in basic quality over mobile network. I have followed the instructions described by deezer support below:A)Set App Battery Usage to  Unrestricted;B)Set App mobile network data usage to Unrestricted;C)Set app Audio quality download over mobile network to basic. I also have reinstalled the app several times, and redownloaded all content, but it didn´t solved the issues. Please, May someone help me to figure out how to fix it? Device info:Google pixel 7Android 15 security pack December 2024Deezer app details:Deezer 8.0.28.4Permissions if app is unused is disabledApp Battery Usage

423
Leonídia.Deezer
Community Manager
4 days ago
J
Lover
jayarmstrongLover
asked in Android
bug: app fails to play downloaded music when offline

This was working for the last couple years and stopped a couple weeks ago. I deleted all 35GB of downloaded music and cleared all cache/data in the app, then re-downloaded it (which sucks because I’m on a metered internet connection). The bug is still present. Steps to reproduce:pay for premium account download playlists close app switch off internet connection (airplane mode + wifi off) open app open “downloaded music” (which correctly shows playlists as downloaded) click on a downloaded playlist app won’t load the playlist or play Among other issues, the app seems built to load static resources (album thumbnails, song titles, playlists, etc) from the internet every time we open a playlist, even downloaded playlists, instead of using a cached copy. Maybe that’s the root issue? It seems that’s why the app is so slow to load playlists of downloaded music when it’s ONLINE.

22526
Leonídia.Deezer
Community Manager
4 days ago
A
Runaway Baby
Alamo LessieRunaway Baby
asked in Android
problemas com algumas músicas

Boa noite,Estou tendo problemas com algunas músicas no meu App deezer

153
A
Runaway Baby
4 days ago
M
Runaway Baby
MunryRunaway Baby
posted in Android
Please restore alphabetical sorting by Artist/Album for downloaded music

I only ever listen to downloaded music, and as such spend most of my time on the “downloaded files” page, and barely anywhere else. Lately, the Android App has been updated so that it is no longer possible to sort albums and artists in the Downloaded folder. This is a major step backwards for user-friendliness. Please restore this functionality. 

452
Leonídia.Deezer
Community Manager
6 days ago
M
Runaway Baby
Miguel Augusto PetroskiRunaway Baby
asked in Android
My Deezer Year

I received the My Deezer Year ann I open it, but a black screen just shows up, how do I solve this?

152
M
Runaway Baby
10 days ago
P
Runaway Baby
PulesjapotRunaway Baby
asked in Android
Podcast playback keeps skipping 3

Hi ! Like many other people in this forum, I’m still experiencing podcast playback skipping randomly. It starts to play and skip to another episode after a random time. Sometimes I can (rarely) play an entire episode. Sometimes it skips. I tried on Android app, on the phone only, and streamed through chromecast.  Same issue. I tried on the mac desktop app, playback does not skips but stops, and an error message appears.I’ve search through this forum, I tried to clear all caches, and reinstall the app many times, still have this terribly annoying issue.Every time it's the same answer : cache / reboot / reinstall. And it does'nt work. And it makes me really crazy. I'm forced to use Youtube music with ads to listen to my podcasts. Instead of an app I’ve paid for.Reading the forums, It's been two years and no clear answer, no fix. Please. Fix it.

323
Leonídia.Deezer
Community Manager
11 days ago
F
Tiny Dancer
FahnjimTiny Dancer
asked in Android
How to stop auto play on Deezer - when last track ends

HiI simply want to stop deezer automatically playing new/random music when my track/album ends.Not interested in recommendations, I just want to control what I to listen to (at all times), not what some AI thinks I want.This is easy in spotify, but I can't find this simple setting in Deezer. Trial started todayThis is a deal breaker, I like the app so far. Android - Samsung S9 - deezer up to date

645782
Leonídia.Deezer
Community Manager
11 days ago
T
Lover
ThimoclesseLover
posted in Android
Better image quality lockscreen (android)

I noticed that the quality of the images of the player on android is low. The player that I talk about is the one on the lock screen and the notification center on my Google Pixel.I’ve put an example of that, I’m talking with screens. There is Deezer, Spotify and YouTube Music. Spotify and YT Music have high quality. But the Deezer one is in bad quality.However, images in the app player are in high quality, so it’s only on the lock screen/notification center player. Also, it lacks of a “like” button and “next music” and “previous music” but I heard that they are working on.I hope that Deezer will fix that quickly because add a feeling of old app… If someone of the Deezer Team read this, love you guys   It adds a feeling of bad quality to the app. I think that it’s not hard to implement 

1935
Leonídia.Deezer
Community Manager
11 days ago
J
Runaway Baby
JeroenKRunaway Baby
posted in Android
Yamaha Musiccast and Deezer connection problem

Hi, Since a month i've got troubles with Deezer and MusicCast via the Yamaha RX-A4A over and over again. The problem is that after a song or 2 or 3 Deezer stops playing music, also searching in my favorites does not work. Besides that a lot of times "no music" or that i'm not logged in anymore. This is becoming very annoying. I've read several forum topics but none of them gives me an solution. The weird part is sometimes it works again for serval hours, but it is not a specific time or day you can pin point. What i've tried:- Removing the MusicCast app from my Android (version 14) phone and reinstall the app (tested multiple phones) (version 5.70)- Resetting the Deezer password- Factory reset Yamaha RX-A4A- Restarting network modem and router- Setup a static IP address in the router for the Yamaha- Turning off battery management in the MusicCast app - Updating the Yamaha receiver with the latest firmware (2.03/3.14) None of them did the trick. Hope someone from support has an solution

49526
M
Runaway Baby
12 days ago
P
Runaway Baby
piotrartistRunaway Baby
asked in Android
Deezer crashes after about 5 minutes, have to log in again.

Deezer drops and crashes after 5 minutes and makes me log in again. 

255
Jaime.Deezer
Community Manager
13 days ago
T
Tain Velasco-Luquez
asked in Android
Unable to add the selected tracks to the playlist on Android

Hello, I have been experiencing this error on my Android 7.0 phone when trying to add new songs to the playlist (https://www.deezer.com/playlist/6209841564?utm_source=deezer&utm_content=playlist-6209841564&utm_term=2938404124_1565810170&utm_medium=web). I have already reinstalled the app and cleared the cache and local files but the error persists. I have also checked I have the latest version of the app. The playlist is way below the top limit of songs. However, when using the desktop version I can add them without errors. Any help on the issue will be appreciated. Best, Mauricio. The literal error is: "Unable to add the selected tracks to the"All_my_songs" playlist". It doesn't matter if I change the playlist.

65711
Jaime.Deezer
Community Manager
13 days ago
P
Runaway Baby
PokaRunaway Baby
asked in Android
[BUG] The app is automatically scrolling to the top of my playlists when I unlock my phone

Hello, I've had a bug for a few weeks and I don't know what to do. I have a playlist of ~978 tracks and when I scroll down, play a music, lock my phone during ~20 seconds and then unlock my phone, it automatically scrolls up to the top of my playlist. I don't know how to prevent this, I've tried several things as clearing the cache, deleting all the data stored on my phone, uninstalling the app...Nothing seems to work out.  It's really impacting my user experience and I saw that some people already posted about it a year ago and this bug has never been fixed in my opinion (or maybe it got fixed but it came back later somehow).  I have a Google Pixel 6 and Android 15. I recorded a video but how can I share it here?

738
P
Runaway Baby
15 days ago
A
Runaway Baby
Alan JassoRunaway Baby
asked in Android
Deezer widget app doesn't work properly

Hello. I decieded to use the Deezer widget on my S24 ultra but when i play music, it doesn't show on the widget. I either have to click on it or slide down the notifications to show the controls.Is there a way this can be solved? I've read that this is s common problem in the community… 

322
awesomemac
Deezer Legend
15 days ago
T
Tiny Dancer
teaesTiny Dancer
asked in Android
Помощь с паролем

Здравствуйте мне нужно изменить данные аккаунта почту и пароль, доступа к почте нет , как это можно сделать 

101
Nina Nebo
Deezer Legend
16 days ago
C
Runaway Baby
Chloe MisselbrookRunaway Baby
asked in Android
My top month

How do I find it on the app on android 

163
Nina Nebo
Deezer Legend
16 days ago
S
Runaway Baby
slintRunaway Baby
asked in Android
il contenuto richieato non sta caricando

Ho cambiato cellulare un s20 ultra con memoria piccola ho messo sd da 512 di fascia alta classe 3 a2 v30 samsung,ho installato deezer sul cell e la musica (scaricata) perché mi serve scaricata su sd,ma dava il problema sopra,quindi ho formattato tutto ed ho messo sia app che musica su sd,ma continua a darmi questo problema...da cosa dipende? Non posso usare sd con deezer? Può essere altro? Ripeto il cell è nuovo.

374
S
Runaway Baby
16 days ago
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