Chromecast not working for Onkyo devices

Hello @jaywalker ,

We are sorry to hear that you're encountering issues with Google Cast on Deezer.
We currently focus on improving experience with Google Cast and your feedbacks are welcome :)

Just to be sure that your issue is well understood, could you confirm whether you are experiencing intermittent gaps in the middle of audio tracks OR are the tracks only playing for a limited amount of time (~30s) before switching to the next one ?

We would also be grateful if you could provide us with a few more inputs:

• type of Deezer account (Premium or Elite)
• audio quality selected for casting (see in Settings -> Audio settings -> "Streaming to devices"
• models of Onkyo devices you use
• bandwidth of internet connection used by your Onkyo devices

Thank you for your help!

Gabriel

Deezer premium, which I now quit due to this issue.

I have an Onkyo TX-NR676E, TX-NR575R, and CS-N575D. All show the same behavior: Typically, it is not possible to connect at all. Deezer tries for ca. one minute, than crashes or stops trying.
Sometimes it connects, but stops playing after a few seconds. In this case the app shows that it is trying to reconnect, which fails.
I can reproduce this error with all available settings for audio quality for casting in Deezer.
The Onkyos are connected to a 50 MBit/s DSL internet connection, all sharing the same local network.

I hope this helps to resolve the issue.

Can confirm the problem with Onkyo TX-NR676E.

Cromecast: extreme long loading time until music start using the Android beta app. 20-30s until song is starting. Buffering during playback. Suddenly stopping in the middle of a song. Loading next song take too much time.

Native Deezer app: sometimes songs are not playing at all, even when they play fine on Android in the same WiFi.

Tested with 1gbit/s Lan and multiple WiFi networks (2,4ghz and 5ghz). Wired Lan was slightly better but still so slow that I would call it unusable.

I have Onkyo NS-6170 with similar problems related to chromecast. Long time is necessary to established connection, and connection is not stable. I can play few songs, but connection interrupt from time to time, and then finely stop. My Onkyo device is frozen after that. I have HiFi subscription, fast and stable internet connection. I also test on 2.4Ghz and 5Ghz network, and with wired connection (onkyo NS-6170, connected to local network with cable). Same is for all option.

I can use deezer directly as built-in option in onkyo (through onkyo mobile or onkyo PC application), than everything work ok, without any interrupts. On that way I can play deezer on NS-6170, but I have to deal with very poor and limited interface of onkyo applications.

Chromcast is not usable function with deezer at the moment, at least for my device.

I have Onkyo TX-NR686 with similar problems (can't connect) related to chromecast.
See my topic (https://de.deezercommunity.com/andere-geraete-139/chromecast-ton-aussetzer-und-ladeprobleme-18952/index2.html#post55319)

Hi I have a similar problem onkyo 686 in app Chromacast blocks the deezer. no sound at all.
The normal bluetooth connection works fine, but if by mistake you select the in app connection the way out is to plug out the amp.

Hi there @picovax

It's been investigated for a while now. Will keep everyone updated here once I get any news!

same problem for me, RX NR474. firmware (Version 1101-2010-0060-0010)

Can confirm TX-NR676E still have the same issue. Spotify/ you tube also not connecting. I think it's the onkyo AVR not the app.

Can confirm the same for TX-8250. And no, it is not nessacerily the Onkyo, since I can cast from phone to the Onkyo (all audio, which I don't want). Often the Onkyo freezes when this happens.
Onkyo replaced the device under warenty, no go. The new device shows the same problems.
I am under rge impression that the problem gets worse over time.