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I have a Samsung Galaxy Note 8 and i just purchased a Fitbit Versa 2. I have tried for 2 days straight to get Deezer to work on the watch with no luck.

I get to the point twhere i type the activation code from the Deezer app onto my Versa and then it says “Link accounts” - every time i do this I get a message “Uh oh, unexpected error occurred”.

Can someone please help!!

They better resolve this sooner rather then later because I might just sell the watch, I bought it for the point of listening to music without my phone.:unamused::disappointed:

Please help. I have a Iphone 6 and versa. My old versa sync just fine did everything the exact same way but i keep getting the message an unexpected error occurred. Please try again later. I followed all the tips on the site - uninstalled deezer on fitbit, then restart fibit, reloaded app again and still the same. Really getting frustrated. Can someone please help. 

Seems to be working now :)

Hey @monkeymark 

Glad to hear, could you please share more details about your experience?

I can now open the Deezer app in the fitbit app however music is not syncing, I have connected to multiple different internets in the “Manage Wi-Fi Networks” in the fitbit app also therefore it is not a network issue

 

I have also uninstalled deezer from fitbit, re-installed, uninstalled fitbit, re-installed it and still the same issue

It lets you accesses it now, but it wont let you press the 3 dots in the corner because it closes. So you can’t delete music.
 

Thanks for letting us know @Timurthepro @Kevin Connolly it seems that we're making progress on our side too, with Fitbit. Hang in there and keep me posted!

It lets you accesses it now, but it wont let you press the 3 dots in the corner because it closes. So you can’t delete music.
 

Yep getting the same when in the Fitbit app. Now opening. The Deezer bit to add playlists but the 3 dots to delete and it crashes the app.

Thank you @monkeymark we hope to be making progress in sorting this out too, please hang in there and let me know if you notice any differences :wink:

Hey @Karl Cross 

Thanks for reporting it, @Rob Igo told us too. We're aware of the issue and our devs are investigating this at the moment. Please bear with us and keep updated here :v_tone2:

Hi. This seems to be working as of this afternoon. I'm not sure if the Devs corrected it,.or it sorted itself. Either way. Thanks for the support 😊

A year later I just bought a versa 3 and I'm having the same issue what is going on with fitbit? Can anyone help me with this

Hey @Vickylking 

We're working to get this sorted ASAP. Like I mentioned above, we're sorry for the inconvenience.

Stay tuned and very soon you'll be getting those tunes in your Fitbit :relaxed:

This seems like a long standing issue that has been going on for a while now. Are you any closer to getting this issue fixed because at the moment you are advertising functionality that you don't have which is unacceptable. With the price tag that comes with the fitbit you expect these things to work. As I can see in previous posts people are returning their fitbit and cancelling their deezer subscription. I am not far behind them unless this issue is resolved!!

Over a year now

 

Thank you @monkeymark we hope to be making progress in sorting this out too, please hang in there and let me know if you notice any differences :wink:

All working here now. 

Any improvement @Jonah26? Have you looked for updates and/or restart your devices?

Same issue observed on fitbit sense. Deezer app was already installed, when I tried to enter the activation code in fitbit.com/deezer it shows a spinning icon and says 'unexpected error occured'. Tried it multiple times, unlinked deezer and linked again didn't work. Please let me know the steps on how to resolve the issue.

Hey @Aditi1511 

Thanks for the detailed report. What's your Deezer app version?

Hey @Aditi1511 

Thanks for the detailed report. What's your Deezer app version?

Its 128.4.17

Hey @Aditi1511 

If the issue persists, could you please check for firmware updates to the Fitbit?

It lets you accesses it now, but it wont let you press the 3 dots in the corner because it closes. So you can’t delete music.
 

Mine still does this. The Deezer app on my Sense crashes when the three dots in the corner is pressed. Deezer app version 128.4.17, Sense firmware version 44.128.4.17.

Is there a way you can remove the Deezer app, restart the device and redownload it so that we can test, @Ketchup?

Is there a way you can remove the Deezer app, restart the device and redownload it so that we can test, @Ketchup?

Did this just now, same thing, it still crashes.

Thanks for coming back, I've passed your details forward to our devs who are still investigating the issue @Ketchup :thumbsup_tone2:

What seems to work: log out of your Deezer account on your phone. Someone should state that here after people try all these other things and get frustrated...

I have the same error "unexpected error occurred" on fitbit versa 3

 Fitbit app version 3.54 (20263670)

 Deezer app version 128.6.12

 Fitbit versa 3 firmware 36.128.6.12

I have do deezer premium account only for this, if it will not fixed, sorry, I will cancel the subscription

Deezer on versa 3 can't  connect to server.  Have goe thru checklist many times.and tried man times in last 10 days. Please help.

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