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Fitbit - problems to connect with Deezer

  • 12 December 2018
  • 44 replies
  • 3175 views

The deezer app is on my ionic. When I try to open it sends me back to fitbit app to verify Wi-Fi even though it's clearly showing as connected to wifi
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Best answer by Rob Igo 3 April 2019, 12:27

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Hi @eydis

have a read of these guides to see if they help 🙂

Fitbit get Started - https://support.deezer.com/hc/en-gb/articles/360000571689

and use Use Deezer on Fitbit - https://en.deezercommunity.com/your-account-and-subscription-5/fitbit-downloading-removing-and-listening-to-music-9067
Cconnecting to my Fitbit
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Hi there @Ruth Griswold

Are you having issues connecting to your Fitbit? Give me a few more details and I'll try to help out if that's the case 😉
I have family premium account. How to connect with fitbit device Versa within current account? I am currently getting 1free month trial. How to connect with fitbit
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Hi @Kristaps

with fitbit only the master account holder on the family account (not the profiles) can add it to their fitbit.

Have a read of these guides:-

Fitbit get Started - https://support.deezer.com/hc/en-gb/articles/360000571689

and use Use Deezer on Fitbit - https://en.deezercommunity.com/your-account-and-subscription-5/fitbit-downloading-removing-and-listening-to-music-9067

any problems please let us know 🙂
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@Rob Igo Mr Fitbit Specialist 😉
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ha ha @Rudi I wish (I do love having Deezer on my Fitbit Ionic it's ace!)
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I agree @Rob Igo it's pretty cool, hopefully the integration gets better and better!
I have just joined Deezer so I could download music to my Fitbit Ionic. But the Bluetooth connection does not work. I went online and could not believe how many people have the same problem. This makes this $300 Ionic a joke.
If Deezer is a partner with Fitbit I would think that they would be demanding Fitbit fix this problem.
I will be terminating my Deezer at the end of the month. Not Deezer’s fault.
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Hi there @Markim

Sorry to hear about your experience. Please check above to see if anything helps. If not, let me know.
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HI @Markim

I've found the older phones have more issues (after doing some reading and recently I upgraded my Android and now it works all the time).

What phone do you have?

Try unpairing/forgetting it, then try connecting via the app (weirdly on my old phone it would only sync when it wasn't paired, but daily it would "add" my ionic under bluetooth devices and i'd have to forget it again (and then it would work - random I know).
I have been trying to link my deezer account to my Fitbit for months now. I have followed instructions given to others but no luck. When I put the activation code it take me to login and when I put my email address it says email in use. I dont know what to do now. I have tried the above advise but still nothing.
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Hi @UserTaz

just so I'm clear - you're able to use Deezer on your phone ok? (and can you confirm what phone you have)?
HI Rob

Yes I'm able to use deezer on my phone and it works perfectly. I'm using a Samsung note 9.
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and you're a premium / paying account holder? (sorry to ask the basics just eliminating questions etc.)

I’m on the 3 month premium trial.  When I try to sync Deezer with Ionic, it says “preparing for music download” and on the Ionic it says “sync in progress” but always 0% then just quits and says no music on your device.  I’ve followed the steps in several instruction guides, turned Bluetooth on and off, re-installed the fitbit app on my phone, removed and re-added the tracker, tried different wifi networks, etc.  I’m running latest firmware, latest app, latest iOS.  It just doesn’t work.  Any other suggestions?

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Hi there @jamwin

Thank you for reaching out to us about this - sorry for the inconvenience. Could I have the firmware version, OS of your device and app versions so that I can pass this to our developers?

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Hi @jamwin 

 

also can you try it with a new playlist which contains only a small amount of tracks (say 5-10) and try that (just that playlist on it’s own) - let us know how you get on :) 

I want to connect Deezer to my Fitbit versa but it won’t connect and I want to listen to music when I don’t have my phone right next to me 

Hi there @Ruth Griswold

Are you having issues connecting to your Fitbit? Give me a few more details and I'll try to help out if that's the case 😉

I am having trouble connecting to my Fitbit I have a Fitbit versa and it’s not connecting 

My fitbit versa keeps giving me an activation code so I use it then it wants me to subscribe and I cant do that what am I supossed to do..

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Hello @Elisha.Smith we are sorry to hear this. Why can you not subscribe? Does it give an error message? Please bear in mind that you can only connect your Fitbit to Deezer when you have a subscription. 

Please read all information in the article Setting up Deezer on Fitbit carefully and let me know what you need help with. Thank you

I have read all of the threads and have unlinked, uninstalled, and reset phone, watch, and computer. I cannot get deezer to work on my FitBit IONIC via iPhone 8+.

When in the app on my phone, after performing all the recommended resets, I get “An unexpected error occurred. Please try again later”.  This has been going on for quite a few hours. My wifi network is working as it should. 

Not sure what else to do. 

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Hi @dbinguk 

Sorry to hear about your experience. Have you restarted your router as well? Are there any firmware updates available?

It's likely that it could be something on our side. Could I have the OS and app versions so that I can pass it on to our developers? Thank you for your understanding :v_tone2:

I have deezer on my phone and fitbit but the two are not linked. My fitbit give me a code to enter into app but it is saying it is not recognised.

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