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  • Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

    Article by
    Jaime.Deezer
    Jaime.Deezer
    Topic Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds
530 Topics
Jaime.Deezer
Community Manager
Jaime.DeezerCommunity Manager
published in Other devices
Deezer x Sonos

As some of you may already know, Deezer entered into a long-term partnership with Sonos earlier this year. Since April, Deezer's streaming radio service, Sonos Radio, and its subscription service, Sonos Radio HD, have provided an extensive, curated music catalog. We in the Community team therefore want to take the opportunity to start a cooperation here too 💪. Sonos also has a 👉 cool community 👈 So you can be excited to see what's to come. 😎 Sonos stylish speakers deliver incredible sound for music, TV and much more. They are the perfect partner for our music catalog. 🤝 The Sonos app allows you to listen to your entire Deezer music library in every room of your home. 🎵 Sonos really has a wide range of products, there is something for every taste 🔉 HERE you will find an overview and detailed descriptions of all speakers. ❗ Do you already know Sonos? Do you use the products? What are your recommendations? Feel free to leave a comment about it. ❗ Are you a proud Sonos user? 😎 Then

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Tiny Dancer
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Lucky Star
Kevin DeezerLucky Star
posted in Other devices
Security certificate issue on a number of devices

Hello Community, Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform. We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue. We thank you for your understanding while we work with our partners to resolve these issues.

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Inspektor MarekTiny Dancer
asked in Other devices
Deezer stops playing on Google Home Nest and Nest mini

Hey folks, first i love the music selection in Deezer and how the algorythm plays my kind of music - well done better then any other app and! full songs not this 2,20m short songs like on ...you know who i mean. But beside all the pros i have this really annoying issue that Deezer stops randomly on my Nest devices. I tryied everything but it wont work. Its on both devices and now im at this point where i stop to listening music cause of this issue. It happens all the time. Is there any bugfix on the table from the devs? Please! my connection is around 50mb/s and there is no issue with it.

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Darrin DemersTiny Dancer
asked in Other devices
Google Home no longer recognizes artists to play

We've been using Google Hub and Minis since 2021 to play Deezer. We've always been able to request specific artists, albums or songs to play however, recently, it hasn't been able to and says "Sorry, something went wrong. When you're ready, give it another try". We tried unlinking and re-linking Deezer Premium, but the same again. Deezer is our only linked music service. Any new suggestions?

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solmanRunaway Baby
posted in Other devices
player notification. Error: Unknown Error

Playing Deezer using the Bluos App. Heres whats been happening for the ladt 2 weeks. Stops playing after every 4 - 5 songs. An error message appears. Click OK. Error message disappears. Press play. Error message returns. Click OK. Error message disappears. Keep doing that until starts playing again. 4 - 5 songs later, it stops again. Here's the screen shot. Please fix.

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sir_cRunaway Baby
asked in Other devices
Android auto requires phone interaction ico errors

For some years and with different cars with Android Auto I sometimes have the problem that certain Deezer errors require me to interact with my phone. But as I am driving, this is not possible (at risk of a €400 fine in NL), so I then need to pull over the car before i can get things sorted. Various kinds of problems I have experienced, but impossible to reproduce consistently. E.g. cannot start a track until I open the app on the phone. After that, all is fine. I've afellong it might have to do with first being on my home wifi (when I step in) and then suddenly switching to 5G at an awkward moment. Other times a track cuts out with an “Oops” message. Again, I must go to the phone and there I need to confirm some error dialog before I can proceed. Other moments the app is flaky and I'd like to be able to restart it from my car controls. Again, I need to pick up my phone, force close the app, open again, reconnect AA etc. I would like to see that Deezer would work completely headless wh

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awesomemac
Deezer Legend
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Runaway Baby
Paul_eRunaway Baby
asked in Other devices
Google assistant - Something went wrong asking for albums or artists

I cannot find any “recent” questions on this - only from 4 years ago. So trying a new thread. This has always worked 100% fine for me until maybe 2 weeks ago. No changes made. Google home/assistant integrated with Deezer family account. Was linked to a “home” profile within the family account but I have tried disconnecting and reconnecting to the master account. -- OK google play “Artist” - Sorry something went wrong…. OK google play some songs by the band “Artist” - Sorry something went wrong… OK google play “Album: by “Artist” - Sorry something went wrong… OK google play my flow - works 100% fine and is playing content relevant to me. Also this is not a case of google not understanding what I ask for… as for example if I ask “ok Google play the latest album by “Artist” on deezer” The speaker first says “Playing “Album ABC” on deezer” then I get - “Sorry something went wrong.” So it seems to be the API call from Google to Deezer. I have tried reconnecting multiple times. it is doing t

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Runaway Baby
squirrelchew
Runaway Baby
squirrelchewRunaway Baby
posted in Other devices
Google Home Mini won't start Deezer on Vizio E55-E1

In the last six or so months, my Google Home Mini will not start Deezer on my Vizio E55-E1, which has what is functionally an integrated chromecast. I have both devices in the same “room” in my home, the Garage, and the Google Home Mini is set up to use the TV as its target “speaker” as well as TV. “OK Google, play some music” will respond with “playing music from Deezer on GarageTV” but then nothing happens. I can command Google to turn on and off the TV just fine, or adjust the volume. I can say “play music from YouTube” and it will immediately fire up YouTube Music on the TV without issue. All basic functionality exists and works as intended, except for anything involving Deezer. Before it completely stopped being able to start Deezer on the TV, it would start it, but then lose connection or something because I couldn’t say “next track” or “pause” or “stop” -- it would always respond with “nothing is playing right now.” I can cast from my phone to the TV without issue, just as I alw

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squirrelchew
Runaway Baby
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Tiny Dancer
KaiHawaiiTiny Dancer
asked in Other devices
Flow only playing favourites or not liked songs

Hi everyone,recently I’ve noticed that Flow only ever plays songs from my favourites or songs I haven’t liked. I can switch between the two with the dislike button and choosing either the “I want to explore” or the “more favourites” option.However it seems that all songs then are only either favourites or not liked songs. Normally when I used Flow it was a mix of both with preference on either liked or not liked songs.Is this a known thing, a change to Flow or something I can fix?I’m on Desktop btw.

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Nina Nebo
Deezer Legend
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Lover
Sensei1Lover
asked in Other devices
Yamaha MusicCast and WXC-50

Hi. Another bug report on MusicCast. Streaming via Deezer and MusicCast works poorly since a week back. This applies to both albums and playlists and is linked to the Yamaha WXC-50. I have two devices and it is the same problem on both of them. Some songs are not played at all and the streaming stops completely. You have to step on until any song that is accepted starts. Important to mention is that streaming works without any problems on my Yamaha RX-A3080 receiver. Please note that this applies to MusicCast directly in the WXC-50 devices. Streaming via Deezer's native app from my IPad and Bluetooth/Airplay to the devices works without interruption. Also tested to stream the songs that are not accepted by Deezer via Spotify in the same devices via MusicCast and it also works without any interference. Please try and find a solution to this issue though none of these devices have had failures like this earlier.

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Anton7Runaway Baby
asked in Other devices
yamaha musiccast music drops and cuts out

Hi everyone, hope someone can assist with a weird issue I've been having for the past couple of weeks (which didn't before, on the same network and same setup). Recently, I've been experiencing audio cuts/drops when streaming deezer to my yamaha musiccast devices (RXV6A avr and a Musiccast 20). The odd thing is that it only happens around the same time everyday (can run all day with no issues whatsoever but will start glitching at around 7:30 in the evening). The network is solid (500 Mbps broadband, cast through a Netgear RAX20 router - WiFi 6 - and very good signal to both devices), and again no issues whatsoever at other time of day or any other devices. It feels like a cache issue as if I pause the playback for a bit it seems to be a bit better, it also helps when I skip the song somehow but I can't explain how it's flawless the rest of the day. Anyone experienced similar? Thanks

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Yavuz DasdelenRunaway Baby
asked in Other devices
Mac Desktop App

Deezer macOS desktop app does not login

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Alfredo.Deezer
Community Manager
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Tiny Dancer
canovichTiny Dancer
posted in Other devices
Increasing Deezer API Quota for a Monetized Application

Hey everyone, I’m developing an application that will require users to log in with Deezer. Since the app will have a significant number of users, I’m concerned about hitting the API quota limits. Does anyone know how to request an increase in the API quota for a production app, especially one that is monetized? Are there specific steps or business requirements to qualify for a higher limit? Any insights or experiences would be greatly appreciated. Thanks!

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Runaway Baby
PeermeneerRunaway Baby
asked in Other devices
Wachtlijst vasthouden bij uitschakelen pc

Als ik een mooie wachtlijst heb aangelegd en de computer uitschakel, ben ik hem kwijt. Hoe kan ik die toch bewaren en weer aanvullen? Dank bij voorbaat voor een reactie! Groeten Peter

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horvath_C74Tiny Dancer
posted in Other devices
Compatible hardware (not a Smartphone)

Hi community, I am looking for a hardware for my 10 years old son to enable him listening music with Deezer. But I don’t want to give him a phone. There are a few readers on Amazon, most of them (if not all of them) working with Android. I have tried one of them but the Deezer app was buggy and not very functional. After several back and forth with Deezer’s support, they finally gave up in making in works. I think the small size of the screen implies a different layout but they don’t want to support that because there is not enough users. Do you know a simple hardware that works with Deezer and which is not a phone? Thank you very much for your help. Christophe Deezer family account Using Deezer on various platforms (iOS, Mac OS, windows, android)

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ReticulatorOfSplinesRunaway Baby
asked in Other devices
Your Computer Seems to Be Offline - macOS v6.0.220

I’m online. I do run adblockers. Its running fine otherwise, but this message shows up constantly so feels like it might be do some detection with analytics perhaps. I was able to see this message seem to popup right when the following entry was blocked. Hostrec.deezer.com Status14:42:34.024 Request blocked. DNS event typeA DNS statusREFUSED Rules||rec.deezer.com^ (AdGuard DNS filter) Data typeDNS Start time14:42:34.023 Time0 ms edit 1: unblocked that specific dns request and so far no error message, will keep watching. If that’s the case then this subdomain being requested might be the problem. edit 2: it’s still happening. trying other domains that come up, no results so far. Disabling adblock altogether to see. Not sure what the online/offline detection is based on, since I know it’s working otherwise.

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NicoleCroesRunaway Baby
asked in Other devices
Deezer desktop won't open on my mac

My deezer desktop on a Macbook won't start nor open. This started when i updated the app. What can I do?

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jamesmanningRunaway Baby
posted in Other devices
Arcam CDS50 stopped working with Deezer

I blame the Arcam as it doesn’t work with some radio stations but they say I should contact Deezer help. Is community the best Deezer can manage for assistance? on playing a file from Deezer I get ‘unsupported file type’ error. I have unplugged the machine for 24 hours as recommended by my dealer. On plugging it back in today it needed the wifi connection reestablishing which I did. I also deleted and reinstalled Musiclife. The error remains. (As it does on some podcasts and some internet radio stations.) any ideas please? Thanks!

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R JRunaway Baby
posted in Other devices
Audiolab and DTS play-fi

I want to use Deezer on an audiolab 6000 streamer. The app that this uses is DTS play-fi which I access on an android phone. As far as I can tell I have the latest software versions installed. I am unable to get High Fidelity FLAC and instead get MP3 320. When I ask Deezer support I get an AI generated response which does not answer the question. Can anyone definitively confirm whether or not DTS & Audiolab are supported to for FLAC. If not then I will not waste my money on a Deezer subscription and will go elsewhere. Your help would be appreciated.

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Nina Nebo
Deezer Legend
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Runaway Baby
that_tana_girlRunaway Baby
posted in Other devices
Deezer Free version - Deezer plays only one song then stops on Deezer Desktop App and Web Version

Hi there My music is not playing on desktop. It plays one song and then stops. It won't go to the next song. I have cleared cache. Done all that. Please tell me how to fix this. I use the free account and I don't even hear the ads and I don't have an ad blocker.

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Amir SolRunaway Baby
posted in Other devices
Deezer Offline doesn't work in Mac!

I have downloaded my favourite tracks on my mac but when I don’t have net connection it cannot play them. So basically offline playing in Mac doesn’t work! Any idea to solve that? Is it a deezer problem?

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Jaime.Deezer
Community Manager
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Runaway Baby
DL92Runaway Baby
asked in Other devices
Using Alexa/Echo Device with Deezer

Hi, Does anyone have a working way to actually choose and play music on an Echo device through deezer? I purchased Amazon's Echo Studio and setup the Deezer skill in Alexa. It is an absolute heap of garbage. I cannot choose songs on the Alexa app and am limited to voice commands or previously played content (through Alexa) where Alexa straight up ignores what I asked and plays something else. Why does Spotify have actual integration into this service while Deezer has basically nothing. I tried creating a Playlist in deezer, and that doesn't work with Alexa. I tried using Bluetooth to play through the Deezer app and the sound is very quiet, quality is poor. I tried using Deezer Connect and it doesn't find the Echo Studio. I dont know whether to return the Echo, cancel Deezer or both. Just a terrible experience all around. Extremely disappointed. I was planning on listening to music today, not yelling at Alexa. Edit: AND Deezer got rid of their Fire TV app. Just perfect. Great work guys.

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Patrik80Runaway Baby
asked in Other devices
More support for Deezer on Xbox and PC, please!

Hi everyone, I wanted to ask why Deezer doesn’t offer better support for devices like Xbox and PC. I've been a Deezer customer since 2018 and have been using the Family plan ever since. One thing that really surprises me is why Deezer isn’t integrated into the Xbox Game Bar on PC, like Spotify is. It would be incredibly convenient to control music directly through the Game Bar while gaming. Not every game handles being minimized well, so a native integration would solve this issue. If Spotify can do it, why not Deezer? Another point that bothers me is the removal of the Deezer app from Xbox. Instead of simply removing the app because it's too complicated to maintain, why not work on providing a stable and functional app? Even if Deezer isn’t used as much on Xbox, that shouldn’t be a reason to scrap the app — in the end, loyal customers like me are the ones affected. Spotify is still available on Xbox and integrated into the Game Bar. I really don’t want to switch streaming services, bu

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Noam Asulin
Deezer Legend
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Runaway Baby
evel79Runaway Baby
posted in Other devices
tracks not available in country only on certain devices

I understand that some tracks may not be available for me in my due to rights issues. Annoying but I get it. However when playing through the Samsung multiroom audio app - which supports Deezer - it seems halfy.favourites are suddenly not available. All are playable using the Deezer app directly, or via the Deezer app with Sonos. So, what gives? I'm not using a VPN, I have override location auto detect to input Germany manually as my location. Is this common with systems with Deezer built in? I'm looking into other systems and this is a major, major issue that makes Deezer a non-viable option.

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DrPonchoRunaway Baby
asked in Other devices
Deezer on Windows keeps re-enabling 'launch deezer on startup'

On Windows 11, I disable ‘Launch Deezer on startup’ from the app settings. That works, afterwards Deezer doesn't launch on startup. However, as soon as I manually launch Deezer, the setting gets re-enabled automatically. How can I stop the app from doing this?

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