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For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

471 Topics
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471 Topics

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Jaime.DeezerCommunity Manager

published in Other devices

Deezer x Sonos

As some of you may already know, Deezer entered into a long-term partnership with Sonos earlier this year. Since April, Deezer's streaming radio service, Sonos Radio, and its subscription service, Sonos Radio HD, have provided an extensive, curated music catalog. We in the Community team therefore want to take the opportunity to start a cooperation here too 💪. Sonos also has a 👉cool community 👈 So you can be excited to see what's to come. 😎 Sonos stylish speakers deliver incredible sound for music, TV and much more. They are the perfect partner for our music catalog. 🤝 The Sonos app allows you to listen to your entire Deezer music library in every room of your home. 🎵 Sonos really has a wide range of products, there is something for every taste 🔉 HERE you will find an overview and detailed descriptions of all speakers. ❗ Do you already know Sonos? Do you use the products? What are your recommendations? Feel free to leave a comment about it. ❗ Are you a proud Sonos user? 😎 Then

83623

1 month ago

Kevin DeezerLucky Star

posted in Other devices

Security certificate issue on a number of devices

Hello Community,Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform. We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.We thank you for your understanding while we work with our partners to resolve these issues.

511585

9 months ago

Click SoftTiny Dancer

asked in Other devices

Website erstellen lassen

Die Entscheidung, eine Website erstellen zu lassen, ist entscheidend für den Online-Erfolg. Eine professionelle Website kann als effektiver Lead-Magnet fungieren, um mehr Interessenten zu gewinnen und die Umsätze zu steigern. Durch maßgeschneiderte Strategien und gezielte Marketingmaßnahmen lässt sich Ihre Zielgruppe optimal ansprechen. Nutzen Sie die Vorteile einer professionell gestalteten Website, um Ihre Geschäftsziele zu erreichen!

22 minutes ago

pip25Tiny Dancer

asked in Other devices

Stuttering/halting playback both in the browser and in the Windows desktop app

I am using Deezer from Central Europe (Hungary), and in the past few days encountered issues with playback numerous times. The song simply stops for a few seconds or even minutes, likely because it cannot download the next chunk from the server. This theory is supported by the fact that downloading a song has also become significantly slower (once downloaded though, the songs play normally). Seeking into the song helps sometimes, but then it gets stuck again a minute or two later.Please take a look at the servers serving this area because something seems to be amiss.EDIT: I’d like to note that all other sites and apps work perfectly, so my own Internet connection is not the issue.

132529

4 days ago

Bigdubz

asked in Other devices

Direct play from Deezer to Sonos

Hi just started a free trial and have downloaded Deezer on Sonos. when I go to play music On Deezer I click on audio then devises but it's only showing my iPad to play on not Sonos. I have deleted Deezer on Sonos rebooted and reinput Deezer again on Sonos still have the same problem. Deezer is not recognising Sonos. please advice.

465067

5 days ago

LggmRunaway Baby

asked in Other devices

Deezer no longer on Alexa Netherlands?

For years I have used Deezer on my Alexa in the Netherlands. I go away for three weeks in 2024 and I come back and now it doesn't work. I get told that Deezer isn't supported in my location. But it was for years! What has changed? Why can I no longer use Deezer via my Alexa in the Netherlands? (Obviously I can use bluetooth but that isn't the point right now)

101

7 days ago

Robert.DeJongRunaway Baby

asked in Other devices

How to change the default download location?

How can I change the default download location to my storage HDD instead of my 100GB SSD C: drive? I can’t download anything because it clogs up my SSD which slows it down and increases the wear and tear on the drive. Spotify allows you to change the download location while still keeping the files encrypted, I expected Deezer would allow this as well when I bought it, but I can’t find the setting anywhere. I mainly use Deezer HiFi on my desktop after switching from Spotify, and I was very impressed with the amount of features Deezer has over spotify. I don’t want to switch back but not allowing the download folder to be changed is IMO, an essential feature. OS: Windows 10 Enterprise LTSC 2019(Installed Deezer app through powershell) Storage: C: crucial MX500 120GB D: seagate barracuda 3TB

365618

9 days ago

DL92Runaway Baby

asked in Other devices

Using Alexa/Echo Device with Deezer

Hi, Does anyone have a working way to actually choose and play music on an Echo device through deezer?I purchased Amazon's Echo Studio and setup the Deezer skill in Alexa. It is an absolute heap of garbage. I cannot choose songs on the Alexa app and am limited to voice commands or previously played content (through Alexa) where Alexa straight up ignores what I asked and plays something else. Why does Spotify have actual integration into this service while Deezer has basically nothing.I tried creating a Playlist in deezer, and that doesn't work with Alexa.I tried using Bluetooth to play through the Deezer app and the sound is very quiet, quality is poor.I tried using Deezer Connect and it doesn't find the Echo Studio. I dont know whether to return the Echo, cancel Deezer or both. Just a terrible experience all around. Extremely disappointed. I was planning on listening to music today, not yelling at Alexa.Edit: AND Deezer got rid of their Fire TV app. Just perfect. Great work guys.

191

10 days ago

Dani_RazoRunaway Baby

asked in Other devices

soy proo

Como puedo hacer lo demas

10 days ago

MarteynRunaway Baby

asked in Other devices

Audio quality doesn't switch to Google Cast when connecting to Cambridge Audio CXNv2 Chromecast

When I connect from the Deezer app to the Chomecast in my Cambridge Audio CXNv2 streamer, the audio quality remains in the ‘wifi’ mode instead of the ‘Google Cast’ mode. Yet, if I connect to my separate Google ChromeCast Audio device, the app *does* switch correctly the streaming quality.Why? Is the built-in Chromecast different? I reallly would like the app to change streaming quality to Google Cast when connecting to my streamer’s Chromecast.Thank you.

11 days ago

NicoleCroesRunaway Baby

asked in Other devices

Deezer desktop won't open on my mac

My deezer desktop on a Macbook won't start nor open. This started when i updated the app. What can I do?

276239

13 days ago

Jonathan BestRunaway Baby

asked in Other devices

Android Auto and Deezer - Downloads and Offline mode

When I put Deezer into offline mode and use it through Android auto no playlists or albums are shown even though they are downloaded. This would really help in reducing data usage on a long drive. Also, when browsing albums in Android auto it would be great to find based on artist. My album list is quite long and when trying to find a new album when I can't remember the name is difficult. Any help here would be appreciated. Thanks, Jon

358550

14 days ago

Equi_Runaway Baby

asked in Other devices

Missing albums + PC client is awful to navigate + Random playlists being shoved in my face

Hi, recently I paid for a year of deezer family and so far I’ve been dislking this app more and more, there are issues and outright missing features everywhere on the app.Navigating an artist page on the desktop app (and often on android too) is AWFUL, how the hell do I get to their discography? I’M THERE TO LISTEN TO THEIR MUSIC, SHOW ME THEIR F’ING ALBUMS!! If you’re lucky you’re shown their singles and EP’s but good luck finding their albums, ah but of course, enjoy the 2 thousand random playlists that artist appears in, quite useful! And today I came across music just outright dissapearing from the app.Armageddon - The 1st Album by Aespa: Album shows up in my favorites but 8 out of 10 songs are unavailable.First two songs are available but under a different album.Chill Kill - The 3rd Album by Red Velvet: Album is outright gone, can only see one song in my liked but it is unavailable, clicking on the album name returns an error page. And amongst all the awful things this app has, on

271

15 days ago

co5oosRunaway Baby

posted in Other devices

Playback stuttering in browser/app/android app

Hey,Music playback just keeps stuttering, halting randomly, tried Hifi and HQ same problem. Sometimes the problem goes away for a few days, and then randomly starts happening again. My internet connection is plenty fast (900Mbps down, 250Mpbs up). Same thing on mobile internet. Same thing is happening in all all browsers, in windows and android app. Maybe deezer is throttling the bandwidth? I need help, i really like deezer, but this is off-putting.Browser: Firefox 129.0 (64-bit)OS: Windows 11

1827

15 days ago

nygaRunaway Baby

posted in Other devices

Why Deezer stops working on Moon Mind 1 platform?

Hi, about month ago deezer stops working on my Moon 180d streamer? Is there any chance to fix it? Moon support says that Deezer change something and they are contacting deezer support to solve the problem. How long can it take?Best regards,Łukasz.

17413

16 days ago

KemalRunaway Baby

asked in Other devices

How to change the default download location in Windows 11?

How can I change the default download location to my storage HDD instead of my SSD C: drive?I want to download my flac quality list that has above 4k+ songs and it does not have enough storage for all.Is there a solution for this ? Edit: Well i think i found a solution. Created sym links to where i want the program files to be on my E drive so now my E drive starting to fill up when downloading songs. Let’s hope updates don’t break this.

271

16 days ago

napraRunaway Baby

asked in Other devices

Deezer not casting on Onkyo

Trying to cast music from phone to Onkyo TX NR 6100 to no avail. Used 3 different Android phones (Motorola, Xiaomi, Huawei), none works. Receiver and apps updated to latest versions, connected to same wifi network. Deezer app recognizes receiver from Google Cast, shows as connected, even volume on receiver can be turned up and down remotely from Deezer app, but music keeps playing on phone. This problem doesn't happen with Spotify, which casts music into receiver smoothly with no issues from either phone. Playing Deezer directly from the receiver itself although working, is utterly cumbersome. Bluetooth quality sucks. Without the casting function, keeping my subscription is pointless, rather have Spotify. please help!

16 days ago

Dan BakerRunaway Baby

asked in Other devices

hiw to change language on Web App

How do I change the language to English on the web app.

203

17 days ago

kaczuch78Runaway Baby

asked in Other devices

Deezer Connect and Eversolo DMP-A8

Hello, I have a problem with Deezer Connect and the Eversolo DMP-A8. The Deezer app installed on the device works fine but when I use the app on my Ipad or Iphone and try to select Deezer Connect audio outputs it does not show me any available devices. The Eversolo, ipad and iphone are on the same LAN and the devices are logged into the same Deezer account. Other apps like Tidal Connect, Spotify Connect work fine. Apple AirPlay also. Any suggestions?

243

18 days ago

Niall RobinsonRunaway Baby

asked in Other devices

nuvo api

I have a nuvo multizone system and it seems that the api allowing access to deezer seems to have stopped. Any ideas? Niall

494

18 days ago

Kris NuytsRunaway Baby

asked in Other devices

streming via nuvo

Kinnen reeds verschillende dagen deezer nier via onze Nuvo installatie afspelen. Cache leeggemaakt helpt ook niet. Via app op carplay hebben we geen problemen.

14320

19 days ago

BennickRunaway Baby

asked in Other devices

Why do some uploaded tracks work on Windows app but not Web?

I recently uploaded several albums of tracks through the Windows App. Strangely though, certain tracks will simply refuse to play on the web version; A little error popup shows up. If I swap to the desktop app though, it will work. All tracks in question are 320kbps mp3, CBR. What is happening?

288

23 days ago

tuliomRunaway Baby

asked in Other devices

Am I crazy or did the option to add an album to a playlist disappear?

Also happens when trying to add a playlist to another one

111

23 days ago

ReticulatorOfSplinesRunaway Baby

asked in Other devices

Your Computer Seems to Be Offline - macOS v6.0.220

I’m online. I do run adblockers. Its running fine otherwise, but this message shows up constantly so feels like it might be do some detection with analytics perhaps. I was able to see this message seem to popup right when the following entry was blocked. Hostrec.deezer.comStatus14:42:34.024 Request blocked.DNS event typeADNS statusREFUSEDRules||rec.deezer.com^ (AdGuard DNS filter)Data typeDNSStart time14:42:34.023Time0 ms edit 1: unblocked that specific dns request and so far no error message, will keep watching. If that’s the case then this subdomain being requested might be the problem. edit 2: it’s still happening. trying other domains that come up, no results so far. Disabling adblock altogether to see. Not sure what the online/offline detection is based on, since I know it’s working otherwise.

131

24 days ago

Amir SolRunaway Baby

posted in Other devices

Deezer Offline doesn't work in Mac!

I have downloaded my favourite tracks on my mac but when I don’t have net connection it cannot play them. So basically offline playing in Mac doesn’t work!Any idea to solve that? Is it a deezer problem?

23612

1 month ago

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