Help Center

Create topic
Login

Other devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

1,577 Topics
12,544 Replies

When you subscribe we will email you when there is a new topic in this category

1577 Topics

Recently active

Most replies Most views Newest first

Deezer Desktop App - all feedback, bug reports, tip and ideas/suggestions here please!

Hi everyone let's use this post for anything to do with the new Beta Desktop App @Anja will move any related posts over - let's give the team any bugs or feedback/ideas I know I already have plenty! cheers Rob

Deezer HiFi for Denon HEOS

Is there a time frame for Deezer HIFI Heos support?

Short gaps between songs

Hi. When listening to albums where the original songs intersect without gap, the sound is interrupted for a very short time (very short gap). Listening to such albums is quite uncomfortable. This problem is in the PC application, in the web player and also in the Android phone. Is there any solution...

Google sign in not working in Windows app after update

Can't sign in in my account in Windows app after latest update. I click on Google sign in button - Chrome opens - after successful authentification Deezer app reopens but nothing happens.

Deezer Desktop App - does not keep me logged in and too many Captchas

For some reason the desktop app (OS doesn’t keep me logged in, so I periodically need to sign in again. Doing so requires spending 2-3 minutes clicking on pictures of traffic lights and fire hydrants. This is absolutely ludicrous behaviour for a *desktop* app. Honestly, the desktop app should...

Samsung Multiroom App login issues

Hi, I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong. I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct). Have reset the multiroom twice...

Amazon Alexa - Deezer Flow tracks skipping in the middle

Started recently, in that some tracks stop and skip to the next in Flow without any interaction. This is happening on different Echo Dots and profiles within our family account. I’ve tried disabling and enabling the skill within Alexa app, but the problem persists. Can anyone please advise? Update:...

Yamaha MusicCast - Connection problems

Up until last night I'd had no problems playing Deezer HIFI through my Musiccast devices, now I can't get anything to play. I'm logged in and everything looks as it should but when I select something to play I get a brief flash that it will be playing a flac track, then that goes away and nothing pl...

Bug Report - "Your computer or network may be sending automated queries" appearing when it shouldn't

Suddenly starting today, I’m receiving this error on the desktop version of Deezer. There have been no changes to my network or account or email. I can still login on the web version of deezer on the same network and computer, and on my phone on the same network. Additionally, the desktop app doesn’...

Desktop app menu and items horizontally flipped

Hi, Suddenly from today, the desktop app shows the screen horizontally flipped. Menu (Music, Shows, ...) shows up on the right side. Everything aligned right… the account setting pages shows form UI items first, and then the explanation (for example, email form field on the left, and “: Your emai...

sony hap s1: is Deezer compatible?

Can I get Deezer on my Sony hap s1? If not will I ever be able to?

How do you filter explicit context on Android TV app?

Hi. Explicit content is coming through on the Deezer app on Android TV on my Sony Bravia. Explicit content is supposed to be filtered based on my settings on my mobile and PC apps, but looking through the help pages, it appears that this setting seems to be local to the particular app and not t...

Deezer app freezes when starting

Hi there, I’m using the Deezer APP on my Bang & Olufsen 11-40 AR Led tv for almost four years now. But sinds last week the Deezer App freezes when I start him up. The only image I see is the welcome page, then the app freezes. I restarted my tv and my modem but without any result. Can you ple...

Deezer Free version - Deezer plays only one song then stops on Deezer Desktop App and Web Version

Hi there My music is not playing on desktop. It plays one song and then stops. It won't go to the next song. I have cleared cache. Done all that. Please tell me how to fix this. I use the free account and I don't even hear the ads and I don't have an ad blocker.

Track does not change

Sometimes when previous track finishes, next track does not starts and I can't change track manually, after couple of attempts to change track manually the previous track starts again. It happens very often in these letter days.

Samsung TV keeps loading and nothing happens (cannot play My Music)

I've been a subscriber for around 12 months without any problems. Then from yesterday I've been unable to access the Deezer app on my Samsung 6 tv. I've deleted and re-installed it without any result apart from a message advising me to try again later. I can still access it on my desk top and iPad....

An error occurred, please try again later - HiFi tracks on Deezer Desktop App for Mac and Windows

Cannot play more than two songs in a row - keeps showing this error. Read all the topics about this issue. Deleted and reinstalled app, switched to 128/320 and back to HiFi. 2 songs in a row is the best I could get. Then an error again. Pressing back and forward helps playing the next song. But then...

Only 4 tracks before music stops on Google Home

Anyone else having issues with GH and Deezer? I have a hi-fi subscription and up until a couple of days ago everything was good, now when I ask Google to play my flow I get a maximum of 4 tracks and then silence. If I ask it play something else at this point the reply is "playing music from Deezer"...

Cannot Shuffle LARGE Playlists on Google Home

Hi, So I recently aquired a Google Home Mini. I’ve set it up and linked my Deezer account to it. It seems that if I ask Google Home to play one of my smaller playlists, it will play and shuffle them just fine. But if I ask Google Home to shuffle one of my larger playlists (719 tracks, 47h:36m:31s) i...

Deezer app keeps forgetting my account details and its window position/size settings

This happens every 2 weeks or so, it’s so frustrating! Does it reset all user settings after each update or something? Platform: Windows 10

Bluetooth connection problems

I am connected to my stereo via phone but want to use my tablet and it won't connect - I am not a technical genius please help!

Poor audio quality on desktop app

Hello, I have Deezer premium and I’m using Sony MDR ZX220BT Bluetooth headphones. On the mobile app with these headphones the audio quality is amazing. when i use them on the desktop app the audio quality of the music is like it’s coming through a cheap pair of ear buds at a gas station, is there an...

Help with Roku!

Hello. I have a Roku Express, but, I can't access to my Deezer Account. My mail and password are correct. So I don´t Know what else try.

Deezer for Amazon Kindle Fire

I have recently bought a kindle fire but am unable to get Deezer. Has anyone else had the same problem

Deezer is loading for a while on Beovision 11

I have subscribed Deezer Premium as my Beovision 11 TV has Deezer built in. But what a bad experience! Loading is taking half a minute (I'm not interested in using my iPhone app and mirroring). It would bee nice with an update to Bang&Olufsen. I have been told that Deezer don't want to provide that...

1
2
3
4
...
64

Page 1 / 64

Powered by inSided

Sign up

Already have an account? Login

Login with your Deezer account

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

Create a Deezer account

Login with your Deezer account

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

DEEZER
+

Plans

Features

Explore Channels

Devices

Blog

Help Center

WHO ARE YOU?
+

Labels & artists

Developers

Press

WHO ARE WE?
+

About us

Careers

LEGAL
+

Terms and Conditions of Use

Personal data and cookies

Privacy Requests

Legal Notice

Privacy settings