Other Devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

1,031 Topics
7,194 Replies

Rob Igo Deezer Legend

Deezer BETA Desktop App - all feedback, bug reports, tip and ideas / suggestions here please!

Hi everyone let's use this post for anything to do with the new Beta Desktop App @Anja will move any related posts over - let's give the team any bugs or feedback/ideas I know I already have plenty! cheers Rob

Anja Megastar

Browser Issues - Symptoms and Answers

Deezer playing up on your browser? Browse this troubleshoot, and see if any of these steps lend a helping hand. When it comes to technical difficulties the simplest answer is usually the correct one. Firstly, turn it off and on again. If that didn’t work, we’ve tried to help by including ‘symptoms,’...

Noam Asulin Deezer Legend

[TIP] In case you want to enable CROSSFADE on web player , here is how to do it

Cross fade is available on web player but only when using flash . I'm using Chrome . Follow the steps bellow to enable cross fade on Chrome : 1. Navigate to the gear icon near your profile picture and check out the HTML5 checkbox . 2. Approve the reload request . 3. Navigate again to the gear icon...

Anja Megastar

[TIP] How to set up and use Deezer on Amazon Alexa

Here's everything you need to know to get started with Deezer on Alexa! How do I set up Deezer on Amazon Alexa? If you have just bought yourself a new smart speaker, you will first need to complete the initial setup steps for your new device. Once you've set up your Alexa-enabled device, you’ll nee...

Noam Asulin Deezer Legend

[TIP] How to cancel automatic recommendations on web player

Hello ! Probably some of you don't want Deezer to recommend new tracks when an album you listen to is finished , so this is how to cancel it . This tip is relevant for web only : 1.Click on the queue icon 2.Checkout the V mark on checkbox 3.Done Use the attached images to cancel this feature .

Guy Kahanov

password change

Question

hi. my account is linked to facebook, therefore i didn't have to choose a password. so now when i want to connect from a device that doesn't include my facebook account i cant login. furthermore when i tried to change my password or get a link to my e-mail account nothing happened. (also in the spa...

Stoobs

Only 30 seconds playback on google home speaker despite having a premium account.

Question

Hi, why do I only receive 30 seconds playback on tracks through my google home speaker despite having a premium account?

Gr1ppa New member

Samsung multi room login issue

Question

Hi, I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong. I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct). Have reset the multiroom twice...

Dinu-Mihai Stefan

I am an artist on Deezer and I have noticed that some songs from one of my albums are missing!

Question

Hi, I am Dinu-Mihai Stefan, an artist on Deezer, and I have recently noticed that some songs from one of my album are missing, without me expressing the desire for these to be pulled from the service, and people can no longer access them. The album in question is The Gift of Soothing Piano, contai...

Florent Chabaud

Alexa skill seems broken

Question

Alexa skill used to work properly with my Echo Dot. It doesn't seem to work anymore since Januray 18th. I've tried to deactivate and reactivate the skill. The deezer account is connected, but when trying to launch anything, Alexa answers with sentence like "I'm not sure what failed".

Steve-K One hit wonder

Chromecast and Android: No 'play next' or 'add to queue'

Solved

Using Deezer on Android. When Chromecasting I cannot select 'play next' or 'add to queue' for songs. The options are greyed out. They work fine if I stop casting. I've seen similar posts going back months on here and can't believe this basic functionality hasn't been sorted out.

summerteeth One hit wonder

Can't reinstall Windows desktop app

Solved

Basically the link on Deezer.com sends me to the Windows app store. I click install, it downloads then says migrating data (or whatever) and fails to install. Any ideas?? Thanks.

darrenjadams Roadie

Streaming stops and jumps to next song on Sonos

Solved

I have been having this problem intermittently for about 6 months. I logged a support call that went no where so that’s why I’m posting here now. I have a Sonos system, as well as a family Deezer account. When streaming to the Deezer system every now and then I find that the song being played stops,...

Saad.Siddiky

Google Home Mini Integration

Question

Any update on when i can integrate Deezer to my Google Home Mini? I live in Bangladesh.

Alex Panda Chart topper

Chromecast Issue Collection

Question

Hi, as you know there have been issues with the Deezer Chromecast integration for a while now and we have not seen any improvement on the situation, yet. Quite contrary, it seems to have gotten even worse. I have therefore collected all the issues I'm seeing so far with as much detail as I can....

dhill

Deezer - HEOS and BMW

Question

Hi. I use Deezer when listening on our HEOS system at home via the HEOS app. My Deezer list via the HEOS app doesn't synch with my Deezer list via the Deezer app or Deezer online. Also, I cannot use Deezer in our car, which is a BMW, which is a real pain. Can you please help. THank you. David

Chowey

Transfer music to watch

How can I send my music to the watch?

c_chab Groupie

Deezer HiFi over Apple/Airplay- (desktop app 4.0.5.13.) is NOT lossless to my ears!? comparison Test

Question

Hi, I decided to get into lossless streaming ( being an audiophile nerd I have until now bought VinyIs and CDs or server streamed via good mediaplayer software) therefore created test accounts with the two companies out there - "Deezer" and the other one with "T...al" ( lest call it "T" ). before...

ChanelandBlas Torres

Stop shuffling

Question

Someone please help I recently switched to the iPhone 6s and now when I go to play music from my playlist it automatically shuffles it! I’m so upset someone please tell me how to stop this problem!

Sonyrules

Chromecast audio issues on Android

Solved

I am on the trial and the one issue that's preventing me from signing up for the service is the Chromecast audio experience. On my phone, (Pixel 2XL), the audio doesn't play right. Most times the song never finishes and goes to the next track, when it does finish, the next song start already 30sec...

SJayL1 New member

Music not playing on pc

Solved

Why is there an issue with Deezer playing lately? It's not my internet because it plays other sites music. I just cant seem to get Deezer to play on my pc at times even if I refresh it

Eren Kayacik One hit wonder

Change of song insertion dates

Question

Hello. The dates of my songs have changed. I want dates back. Please help me! All dates back to 22.10.2018! I beg you, please help me... Thanks in advance...

Petr D. Groupie

Deezer desktop app is likely preventing my Mac from sleep

Hi, I have encountered problem in latest desktop version for Mac (4.0.5). Current version is preventing my Mac running MacOS 10.14.2 from sleep when is music played and then paused. Petr

PtrkHrnk One hit wonder

Facebook login not working again!

Solved

Facebook login doesn't work work again or still... who knows, I haven't used Windows desktop app since that crappy update. Now I'm warning everybody, if the app doesn't work next time I open it, I'm leaving Deezer. It's been annoying me for too long...

Rika

Flow only option on Amazon Echo

Solved

Isn’t there any way to not have flow because I try and play my playlists on my echo dot but it jsut plays my flow

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Rob Igo
22 likes
bluezzbastardzz
13 likes
M

Mateus.Marinho
9 likes
Max_x57
9 likes
KingPrince
9 likes

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