Other devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

  • 276 Topics
  • 4,020 Replies

276 Topics

Kevin Deezer
Community Manager
Kevin DeezerCommunity Manager
posted in Other devices

Security certificate issue on a number of devices

Hello Community,Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform. We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.We thank you for your understanding while we work with our partners to resolve these issues.

77
S
10 months ago
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blea6684One hit wonder
posted in Other devices

sonos deezer unable to browse music ?

Suddenly unable to access Deezer via Sonos. Error message says “Unable to browse music”. I’ve updated both apps, reauthorized Deezer to run in Sonos but still nothing. 

37
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7 hours ago
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BmpGroupie
asked in Other devices

alexa plays 1 song only

When alexa is asked to play a deezer playlist it only plays one song before saying that is the end of the playlist. This began out of the blue a few weeks ago. How can I fix this?

12
R
16 hours ago
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Dj RenLew
posted in Other devices

Connecting to Pioneer's Rekordbox

Good morning. I recently switched from using Virtual Dj to Pioneers version called Rekordbox. I'm trying to connect it to my account to show up like it did in Virtual Dj. Can you help me? Thanks. Lorenzo

22
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20 hours ago
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GellygenGroupie
asked in Other devices

The sound is distorted when using earbuds with webplayer on my computer

The sound is fine if I do not have my earbuds connected, the sound is also ok with my earbuds on a call but for some reason if I try to listen to Deezer with my earbuds the sound is awfully distorted like my earbuds are underwater.I tried clearing the cookies of Chrome it helped until I disconnected my earbuds and connected them back again.I tried using Edge same thing happen and the windows app keep giving me error messages MS0610 so I ended uninstalling in.I’ve been using Deezer for years and never had such issues before/What is the solution….?

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1 day ago
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Lynn Nox
posted in Other devices

xbox app not working right

The deezer app for xbox needs an upgrade. I haven't been able to use the app on my xbox for days as it wont play sound anymore. The app has had other issues that I brought to the attention of the twitter page but its been acting up worse since. First the song displayed and the song playing often gets unsynced while playing. It will display one song but be playing something completely different. This causes longer songs to get cut off before they are actually over and shorter songs to just be silent for the remainder of the time.  It also frustrates me that i cant listen to podcasts on my xbox app, I dont just use my xbox for gaming, it is my entertainment system.  Very recently, in the last week, the app refuses to play sound. I will go to a playlist and hit play but nothing comes out. Its not my xbox or my sound system as other apps work just fine. I truly enjoy this app and would like to continue enjoying it but I pay specifically so I can use it on my xbox and that is impossible rig

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1 day ago
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BeeeNew member
asked in Other devices

Where is the equalizer?

Hello! I'm currently making the move from Spotify, and I'm trying to optimize the sound.However I can't find any settings regarding an equalizer in the desktop program. The FAQ tells me that there should be a speaker icon somewhere but I'm having a hard time finding it. I've googled and googled and browsed the community, but I really can't find it. I'm using Windows 11 with a fresh Deezer installation. Can anyone point me towards the right direction? Thanks! 

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2 days ago
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craigus195Groupie
posted in Other devices

Wear OS download hangs on last aong

Hello, When downloading favourite play lists to my galaxy watch 4 the Download hangs on the last song for each play list and the downloads not completed . I see that others have had this issue but has anybody found a work around? The latest app updates means downloads are way faster but usless unless the Download can finish! Thanks,Craig

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Yula
Community Manager
2 days ago
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BrightblueeRoadie
asked in Other devices

Musiccast login seems busted again

It looks like the issue described Here has remanifested itself. I can't log into Deezer on any if my musiccast devices. When I try to log in all I get is a message saying "unable to register your system"Anyone else seeing the same?

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3 days ago
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tinybreakOne hit wonder
asked in Other devices

"unable to register you system" with Yamaha WXC50 - ... Yet AGAIN

Why is Deezer service such garbage? Same problems keep happening again and again. Both android and apple apps keep telling “unable to register your system”, while other streaming service s work with the same setup just fine.   

1
Yula
Community Manager
4 days ago
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SnowplowOne hit wonder
posted in Other devices

Which smart speaker supports Deezer WITHOUT an additional service like google home or Alexa?

Hi there, I am looking for a standalone speaker that will play Deezer playlists and mixes natively without a phone or other device constantly streaming. E.g. after starting a stream I want the controlling device to go away / shut down / do something else without stopping the stream. I also want this without requiring another service like Google Assistant or Alexa. This I know this also rules out Chromecast and probably ApplePlay. What I need is an indoor speaker suitable for a small-mid sized room. Besides Deezer it should play bluetooth. Are there any devices around in the < 300 USD range? I had a Bose SoundTouch 20 (SM2) which meets my needs exactly in terms of connectivity and sound quality. Their proprietary app has a good enough interface to Deezer. We have put our favorite playlists on the 6 hardware buttons and were happy. But sadly the line has been discontinued and there are no reasonable priced devices available in my region. The closest device still sold seems to be the S

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Yula
Community Manager
4 days ago
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mdhenOne hit wonder
posted in Other devices

shuffle playlist via alexa makes the playlist only 2 or 3 songs long

Hey, so this is really a bug report. There is not a solution, I’ve tried plenty of things to get this to work, I just want to make sure the devs know about this.If you shuffle a deezer playlist using alexa it will play 2 or 3 songs shuffled, and then the playlist will end.This happens if I use “alexa, shuffle playlist xyz” or “alexa, play playlist xyz shuffle mode” to start it playing and shuffle it right away, and it happens if i play the playlist and then just do an “alexa, shuffle” once it has begun playing.I think they need to take a look at the alexa deezer skill.

5
Yula
Community Manager
4 days ago
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thehouseofbaileyGroupie
asked in Other devices

problems with Alexa and Deezer playlists

I have added deezer to my amazon echo. I can ask it to play a particular playlist. Sometimes it just can't find them. Other times it will find it but only recognise the first song. These are playlists it has successfully played before.

5
Yula
Community Manager
5 days ago
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Michiel.HeynsNew member
asked in Other devices

Playback interruptions

Both the Web and Windows Applications, latest version of Deezer, keeps on interrupting, sometimes for long times.  I am on a symmetric 300 Mb/s connection.  I have followed all recommendations that I could find.  Problem remains.  What can I do next?  Why is this suddenly a problem?  I have to pause and start the play manually before it continues.

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5 days ago
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rickyblueGroupie
asked in Other devices

Finding my gownloaded muisc Op my desktop windows 10

I have a prenium abo en I download a song but i can’t find it on my desktop. So where I find it on my desktop and How can I listen to it offline ? It not so clear for me when i looked in fac& more

1
Noam Asulin
Deezer Legend
8 days ago
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AngelinacatGroupie
asked in Other devices

Radio 2 soon unable to listen on my sonos system

HiI live in France and listen to Radio 2 through deezer on my sonos system. I keep hearing a message coming through the speaker saying I will soon be able to listen to it and to contact my supplier. I cant seem to be able to send a private message to deezer, nor would I know what to do to be able to continue listening to it. Any advice? Kind regardsClare Hopkins 

4
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8 days ago
sky1232141254321513213412312
sky1232141254321513213412312Chart topper
asked in Other devices

How to avoid "banned for few mins" after skipping 5-10 tracks in a row?

You listen (for example) at web-pageyou skip 10 tracksafter skipping ANY tracks wont play. Wait 5 mins and same tracks / playlists work. Skip 10 more and you are banned again…. how to avoid that?

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sky1232141254321513213412312
9 days ago
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andries70Groupie
asked in Other devices

still no solution for Deezer directly to sonos?!?!

This topic goes on for years but no improvement yet…?!?!

1
Yula
Community Manager
9 days ago
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PahaAgenttiOne hit wonder
asked in Other devices

Removing songs from collaborative playlists

Why can’t I remove songs I have added to the collaborative playlists?I mean if I put a wrong song into the playlist and want to change it, it is not possible. I guess “owner” of the playlist can remove songs, but it would be nice if everybody could remove the songs they have added to the collaborative playlists. I don’t want to remove songs other people have added.

1
Yula
Community Manager
9 days ago
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TofieldiaNew member
asked in Other devices

Deezer won't play on Google Home, it's not linking

I have linked Deezer on my iphone Google Home app and set it as my default music player, but when I ask my Google Home Mini to play from Deezer,  the voice assistant says "your Deezer account needs to be linked first. You can do that in the Google Home app". I've tried unlinking my Deezer account,  logging out of Deezer on my other devices, rebooting my phone, resetting my password, and re-linking Deezer again several times, but I keep getting the same error message. I have a new Deezer Premium account in the trial period.

16
A
10 days ago
Scxtt
ScxttChart topper
asked in Other devices

will the tv apps ever be updated?

The android tv app hasn't been update since 2019 and the Samsung TV app hasn't be updated since 2021 to fix any of the various bugs it has. This is a huge deal breaker for me honestly and it tempts me to leave Deezer sometimes.Does anyone have any info on if the tv apps will ever be prioritized or Deezer is just going to kill them off like everything else?

4
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10 days ago
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fingersofsteelNew member
asked in Other devices

Audiopro and Deezer app

Hi   I have audiopro speaker and would like to know if i can use deezer App to play music straight trough the speaker. Audiopros own app has deezer support but its via that app which is horrible. Is there a way to play music by deezer app or is it only way to play it via audiopro app? 

15
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12 days ago
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CupartSmash hit
asked in Other devices

Mac OSX 13.2.1 Deezer Version Version 5.30.530 (5.30.530.157) - Error when clicking Albums etc

Again the issue has surfaced… Incredible how poor the execution of updates are carried out by Deezer Q&A as it’s not the first time the exact same issue occurred (see posting from 11 months ago: Mac OSX 12.2.1 Deezer Version Version 5.30.190 (5.30.190.96) - Error when clicking Albums etc)Maybe time to move back to Spotify, as at least I can reply on their apps across my devices to be working...

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15 days ago
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Sic_zsChart topper
asked in Other devices

Deezer Hifi on Android TV not working

Dear sirs, Unfortunately I’ve lost a possibility to cast music in HiFi quality from my iOS device to an Android TV since last update which added lyrics to chromecast on Android TVs.  Casting to my Nvidia Shield TV is without HiFi ...but with lyrics now. Of course would be great if you add HiFi support for Android TV app, but since i bought Deezer HiFi subscription I’m forced to use chromecast to my Nvidia Shield TV device which is connected to HiFi Stereo system. And the difference in audio quality is  really noticeable.  So, I have HiFi subscription. 2 weeks ago everything worked fine (except all the time my iPhone 11 disconnects from chromecasting after 2-3 minutes (but sound continues to play on Android TV and I can handle it) until this update with lyrics arrived. iOS 13.3.1. (also tried casting from an Android 10 mobile phone. The same issue - no HiFi now) iOS Deezer 8.10.0.3 Deezer on Android TV (Nvidia Shield TV with the last updates) 3.0.0 (02.07.2019) Uninstalled/Installed Dee

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15 days ago
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DrKillerZAGroupie
posted in Other devices

Deezer Web constantly just stops

I’m using the latest Firefox and I have a 250mb up/down Fibre connection at home.  I’ve been having issues with Deezer for atleast a month where I turn flow on, and my music just stops randomly in the middle of the song.  Skipping the song doesn’t always help because the next song would just play a few seconds and then stop.It’s always random songs, so I can’t give an example of a song.  Right now, while typing this, my music just stopped again.

1
Yula
Community Manager
15 days ago
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