Other devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

  • 379 Topics
  • 4,667 Replies

379 Topics

K
Community Manager
Kevin DeezerCommunity Manager
posted in Other devices

Security certificate issue on a number of devices

Hello Community,Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform. We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.We thank you for your understanding while we work with our partners to resolve these issues.

84
B
Lover
10 days ago
Jaime.
Community Manager
Jaime.Community Manager
published in Other devices

Deezer x Sonos

As some of you may already know, Deezer entered into a long-term partnership with Sonos earlier this year. Since April, Deezer's streaming radio service, Sonos Radio, and its subscription service, Sonos Radio HD, have provided an extensive, curated music catalog. We in the Community team therefore want to take the opportunity to start a cooperation here too 💪. Sonos also has a 👉cool community 👈 So you can be excited to see what's to come. 😎 Sonos stylish speakers deliver incredible sound for music, TV and much more. They are the perfect partner for our music catalog. 🤝 The Sonos app allows you to listen to your entire Deezer music library in every room of your home. 🎵 Sonos really has a wide range of products, there is something for every taste 🔉  HERE you will find an overview and detailed descriptions of all speakers. ❗ Do you already know Sonos? Do you use the products? What are your recommendations? Feel free to leave a comment about it. ❗ Are you a proud Sonos user? 😎 Then

2864
awesomemac
Lover
17 days ago
E
Tiny Dancer
EndGameTiny Dancer
asked in Other devices

Free account cant listen to songs, disabled adblock, clicked "accept cookies", still wont play on firefox

“Support your favourite artistsYou must accept advertising cookies to access Deezer's free service.Choose one of the two options below” Click accept still cant listen...

3
R
Tiny Dancer
1 day ago
D
Runaway Baby
DkolbinRunaway Baby
posted in Other devices

An error occurred, please try again later, on Deezer and Chrome

Is there any way to fix this? I can’t play my tracks. I know this has been happening for a bit and to some others too.I am on Chrome OS, and have to stay on it so no mobile app or premium either. 

26
C
Tiny Dancer
2 days ago
T
Runaway Baby
tosemusernameRunaway Baby
posted in Other devices

Songs randomly appearing as unavailable after each page refresh

Seriously, what’s the deal? I open my playlist on the web player on Firefox, and it’s like a bingo of which songs will appear as “unavailable in my country” and up for getting replaced, until I refresh the page again, and the prank pulled by you goes on.A bunch unavailable despite all of them being available as shown belowWtf?

3
M
Runaway Baby
3 days ago
Santiago Evans Abaracón
Runaway Baby
Santiago Evans AbaracónRunaway Baby
asked in Other devices

Cannot access artists albums on Windows app/browsers and artist's discography doesn't display on Android

Hello, Today I started experiencing two issues in Deezer. First when using the Windows app (version 6.0.20) or browsers (Microsoft Edge), when I select an album I get a message saying “An error has occurred, please try again later”.  Then in the Android app, when entering an artists page the discography is not shown.The weird thing is that I have been using the app for a few days now and it was working just fine until a couple hours ago when I started having this problems. Thanks in advance

5
awesomemac
Lover
3 days ago
M
Runaway Baby
megereniRunaway Baby
asked in Other devices

"An error occurred, please try again later" desktop.

On desktop Chrome, Safari and the desktop app, whenever I try and play any song I am presented with this message. I have tried things recommended on this sit such as reinstalling the app, logging out and back in, clearing cache, correcting date and time etc etc.Doesn’t work on either Windows 11 or MacOS- have tried both.Mobile app works fine so I am really confused.I haven’t been able to use deezer on my desktop for months now and it’s really annoying.Any suggestions I haven’t already tried out?

0
M
Runaway Baby
6 days ago
Z
Tiny Dancer
Zayuh JavonTiny Dancer
asked in Other devices

Music that is not mine under my artist

Music that is not mine under my artist

1
awesomemac
Lover
6 days ago
B
Tiny Dancer
Ben.VosTiny Dancer
asked in Other devices

Clicking "manage my subscriptios" just opens Deezer in my browser

I was trying to manage my subscription, to compare what I currently pay to what Tidal offers. The button just sends me to Deezer.com instead.

2
awesomemac
Lover
6 days ago
S
Lover
scutu_mixLover
posted in Other devices

Deezer Browse not loading sections!

Thanks to the latest useless update which has created more problems than necessary the Android Tv app is not even working properly. Most of the "Browse" sections are not loading, here's a video:https://youtu.be/A8fu1pn2ZIQ?si=qDzn-oVmZUE5M_36 Running the latest Android Tv OS version on my Nvidia SHIELD with the latest Deezer app.Yes, I reinstalled the app and still no changes. Internet works great with up to 1 Gbps speed. Deezer, cold you please focus your resources on making shre the apps are working properly before you look into changes that bring no value to the users? 

3
S
Lover
7 days ago
C
Tiny Dancer
Christopher RussellTiny Dancer
asked in Other devices

Windows Desktop App Crashes when moving the window between monitors

If I attempt to move the Deezer desktop app between different displays connected to a Windows 11 PC the application exits immediately requiring me to restart it.

0
C
Tiny Dancer
9 days ago
Barendrecht
Lover
Barendrecht
posted in Other devices

hifi on windows/ unanswered question ❓

Hi,https://en.deezercommunity.com/android-47/am-i-paying-for-flac-quality-on-android-if-there-is-no-hifi-bit-perfect-available-76677This topic was closed, but last message from Deezer was "will share it internally and let you know!". can you please let us know the answer?kind Regards, Barendrecht

1
Leonídia.Deezer
Community Manager
10 days ago
M
Tiny Dancer
marko012Tiny Dancer
asked in Other devices

Deezer connect on Tizen

When will Deezer connect option on Samsung TVs with Tizen be available? Thank you.

1
Leonídia.Deezer
Community Manager
10 days ago
H
Runaway Baby
Hifiman000Runaway Baby
posted in Other devices

Deezer HiFi for Denon HEOS and Denon / Marantz HEOS built-in devices

Is there a time frame for Deezer HIFI Heos support?

270
D
Tiny Dancer
12 days ago
B
Lover
buttyradioLover
asked in Other devices

Deezer is nor working with Squeezebox anymore

Me and several other users have trouble using their Deezer account with mysqueezebox.com Since two days it is not possible to login from mysqueezebox.com to Deezer. We talked to the developers of the Deezer plugin and they gave the following answer:"FWIW: I've reached out to Deezer about the failures we're currently seeing. I see in the log files that those auth calls time out. They're not refused, nor would we get any error back. They just do not react at all."As I understand you need to give a new configuration to the mysqueezebox.com configuration? Could you please give us this configuration or a direct technical email contact with a person who will respond? There are plenty Deezer X Squeezebox user having this issue. We do not want to move to Spotify or Quobuz who give support to mysqueezebox.comPlease help us!@Andrewj27 @tsrautia @dakotaro @deschman @frorqf13 @bratman @spike589715 

86
V
Tiny Dancer
12 days ago
A
Lover
Andrewj27Lover
asked in Other devices

Unable to log in to mysqueezebox.com

Since yesterday, my squeezebox players and server (raspberry pis) have only been able to play Deezer Smart Radio. Mysqueezebox.com will not accept my credentials to log in to Deezer even though they are correct and I have a paid hifi account. Deezer has been working without a problem for years on my system. Anyone else having the same problem or know the solution?Thanks

38
S
Tiny Dancer
12 days ago
Ł
Tiny Dancer
Łukasz.STiny Dancer
asked in Other devices

Shuffle mode not working on chromecast integration with Deezer

HelloI'd like to ask, why the shuffle button disappears when I play music by Chromecast. Overall, Chromecast music playback works very poorly. Disconnections are common.When I play on headphones or Bluetooth it’s fine.Thanks  

10
MrHaroldA
Tiny Dancer
13 days ago
M
Runaway Baby
mistyjoyRunaway Baby
posted in Other devices

new desk top v 6.0 not working

After uninstalling and reinstalling I can not download my favorit tracts. I click on the download icon but it does not respond. Also as I scrole down tracts change from playable to not playable in an instant then scroling down ferther I find the same tracts playable. I have spent 2 days checking my computer and everything is 100%. I whent to the web player and am having the same problem. Very frustrating

5
S
Tiny Dancer
13 days ago
J
Runaway Baby
jakkuzRunaway Baby
posted in Other devices

Wear OS 3 and above (TicWatch 5 Pro)

Apps connects with phone without problem and then does nothing, sometimes shows played on phone track but while trying to interact with it, like hitting next song or like it, brings ‘pair  new device’ window - but it doesn't list phone mac address.

0
J
Runaway Baby
13 days ago
R
Runaway Baby
ReflexiveBeefRunaway Baby
asked in Other devices

Allow exclusive control of sample rate for external DACs

Add ability for the desktop app to act in exclusive mode in Windows to enable on-the-fly adjustment of sample rate depending on the source, avoiding windows up- or down-sampling before heading to external DAC. Bonus points to include an ASIO implementation option for ASIO enabled DACs.

5
Barendrecht
Lover
13 days ago
C
Lover
Captain_Eric1Lover
posted in Other devices

MP3's not all upload on Deezer Web Player on Windows PC

I’ve done uploads of my MP3’s before. But now it isn’t working, not consistently.I’ve read and followed the steps on the Deezer help page.Some uploaded ok, (say 10) and the others, maybe 20 haven’t. And it is slow to upload the one’s that did work.What should I do?

1
Nina Nebo
Deezer Legend
16 days ago
M
Runaway Baby
MamkuRunaway Baby
posted in Other devices

Deezer not working with Yamaha Musiccast

Device R-N402DMusiccast app version 5.52Problem is 2 months old. 

4
Leonídia.Deezer
Community Manager
18 days ago
A
Lover
awsteenohLover
posted in Other devices

Did you resolve this?

 

3
Leonídia.Deezer
Community Manager
18 days ago
A
Anonymous
posted in Other devices

Same playlist shows differently in different browsers

Safari vs Firefox side by side. 

2
Nina Nebo
Deezer Legend
19 days ago
A
Anonymous
asked in Other devices

An Error occurred

Deezer - Will this ever be resolved?I’ve been having this issue for about two years and nothing.Customer support tells me to clear my cache, which does not work. He is also sick of hearing me complain about it over and over.Please, a serious answer, not just to open a ticket.   

4
A
19 days ago
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