Other devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

  • 356 Topics
  • 4,660 Replies

356 Topics

Kevin Deezer
Community Manager
Kevin DeezerCommunity Manager
posted in Other devices

Security certificate issue on a number of devices

Hello Community,Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform. We are contacting our partners to let them know that an update is necessary from their end in order to solve the issue.We thank you for your understanding while we work with our partners to resolve these issues.

77
S
7 months ago
G
GlimmersofhopeGroupie
asked in Other devices

samsung galaxy watch 4 linking error

I've just bought a Samsung galaxy watch 4, I've downloaded the app without any issues but I'm unable to log into deezer on it. It keeps saying, "hold your phone close to your watch too log in" I've done this dozens of times. Uninstalled on my watch several times. Just turned off and on but won't work. Quite infuriating. Anyone got a fix for this?

4
G
5 hours ago
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tony5101Groupie
asked in Other devices

problem with Alexa

Currently I have an issue with deezer via Alexa. Essentially it will play 1 song and that's it. If I ask for an album, I get 1 song. If I ask for my flow to play, again, 1 song only. If I try to skip the song being played, I get 'I'm having trouble getting that right now'.It's only started fairly recently. Love deleted and reattached the skill etc, but same result. Deezer visa my phone is fine, but I have Alexa's everywhere in the house, and it's now really annoying. 

1
Johnathan Finotti
Community Manager
8 hours ago
João Miguel Soares
João Miguel SoaresGroupie
asked in Other devices

Can't connect Deezer Wear OS (Galaxy Watch 4) with my account

When I try to login in Deezer app for Wear Os always return to me to retry and hold my watch near my phone, but my watch is next do my phone.There’s another way to connect my account?

31
M
19 hours ago
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RsvgGroupie
asked in Other devices

Is it true that I cannot stream lossless FLAC (HIFI) in any way to Marantz Cinema 60?

I have the desktop app, iOS app, and Heos, and from my understanding of all my searches, there is no way to stream lossless audio from deezer to my receiver? I see no icon here, does that mean no possible way? https://www.deezer.com/devices/. Thanks I also tried airplay, bluetooth. Idk, what am I missing. 

0
R
1 day ago
D
DkolbinGroupie
posted in Other devices

An error occurred, please try again later, on Deezer and Chrome

Is there any way to fix this? I can’t play my tracks. I know this has been happening for a bit and to some others too.I am on Chrome OS, and have to stay on it so no mobile app or premium either. 

16
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3 days ago
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Alvaro MattaNew member
asked in Other devices

Deezer no reproduce nada en Amazon Alexa

No he podido reproducir nada en mi alexa usando deezer "no encuentro xxxx en deezer"

2
MichaelaUwU
4 days ago
P
PeterB-NLGroupie
asked in Other devices

Flow on Yamaha Receiver Not Working At All

Hey guys, I recently rejoined the Deezer fanclub after having to be offline for over 2 years due to financial issues.Anyway….so I reenabled my account and am enjoying music again. The only thing that I am now encountering - that wasn’t so last time I used it - is that in the Yamaha AV App as well as the MusicCast app, the “ FLOW “ option no longer seems to work. The only way to enjoy FLOW is through my phone and that’s not using FLAC somehow and it’s the FLAC 16 Bit part that always drew me to Deezer.So am I doing things wrong ? Have things changed or has the system taken a step back ?Looking for your advice to make the most out of my account. CheersPeter B

3
A
5 days ago
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RamonRRGroupie
asked in Other devices

My playlist doesn't download on my Apple watch (offline)

So i want to use my Apple watch on the offline mode. I tried to download a playlist (910 songs) to my apple watch. I have about 23 GB left (should me enough). But it just keeps on canceling the download without any error message. I tried a smaller playlist and it did download…about 30 songs.but 910 songs are never 23GB...so what goes wrong? Why can’t i download that playlist? Anyone(oh i tried deezer customer support, but man you guys are slow….)

4
Yula
Community Manager
7 days ago
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Cynthia StewardRoadie
asked in Other devices

deezer not opening on fitbit app. says cannot verify subscription because wifi not connected

I have had Deezer for months and have had it paired to my Fitbit versa 3 for months. Yesterday it wouldn't let me open and told me could not verify subscription check WiFi connection. My connection is fine. I restarted . didn't work .I went so fast as to do a factory reset...still cannot get Deezer to work...I'm losing my mind!! HELP 

39
B
7 days ago
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SunnyrioGroupie
asked in Other devices

Why is the wrong artist played?

I’m trying out Deezer and it’s no better than Spotify.  I ask it to play Miley Cyrus and only 50% of songs are by her, random other crap is played too.  What’s wrong with your system?  I’m not going to pay for a service that can’t do this basic thing.

2
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9 days ago
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MrbubbaChart topper
asked in Other devices

Deezer no longer an option on BMW Connected site

I had a subscription to Deezer via the BMW online service and it expired a few days ago (I've had it for 2 years)I did try to extend it, but it would not let me do so on their website. Once it actually expired, the option has now been completely removed from the BMW connected store. Has anyone else had this? Has BMW removed the option to use Deezer?My car is a 2013 BMW M135i

3
Johnathan Finotti
Community Manager
9 days ago
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PeterB-NLGroupie
asked in Other devices

Deezer osx app & webplayer crash !

Hi Today seems to be a bad day for Deezer. While running Flow from my Desktop app the program halts during playback issuing out an error that is quite illusive. Saying “  There was an error...try again later.. “That’s all it says. Typical useless Windows-programmers error :(So now I cannot play my music, not use Deezer and I have no clue why ?There is nobody to ask for support other then this forum. What gives Deezer ??     and why is this stupid forum asking for a subject when i have entered it ??   

2
Johnathan Finotti
Community Manager
11 days ago
L
Lucca GNew member
asked in Other devices

Can't put songs on repeat on Desktop App

Whenever i search for a song and click play it creates a mix automatically, where i can’t click neither the repeat or shuffle button, as shown in the attached screenshot. What can I do?

2
Johnathan Finotti
Community Manager
11 days ago
B
Bigdubz
asked in Other devices

Direct play from Deezer to Sonos

Hi just started a free trial and have downloaded Deezer on Sonos. when I go to play music On Deezer I click on audio then devises but it's only showing my iPad to play on not Sonos. I have deleted Deezer on Sonos rebooted and reinput Deezer again on Sonos still have the same problem. Deezer is not recognising Sonos. please advice.

32
M
12 days ago
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NicoleCroesGroupie
asked in Other devices

Deezer desktop won't open on my mac

My deezer desktop on a Macbook won't start nor open. This started when i updated the app. What can I do?

32
S
12 days ago
S
sierrajmkNew member
asked in Other devices

Chromecast disconnect resumes music even when paused in web browser

I’m using the web app in Google Chrome on Windows 11 and casting to a Chromecast Audio.  It works fine, but disconnecting the Chromecast, either manually or automatically (I think it disconnects automatically after about 15-20 minutes), the stream starts up again locally once the connection to the Chromecast device is disconnected.  This happens even if the music was previously paused using the controls in the web app.  The only workaround is to use the media controls in Chrome; when you pause the stream there and the Chromecast disconnects sometime later, the stream does not resume.  The main issue is that I paused my stream and started a virtual work meeting, only to hear my music start playing for everyone on the call to hear about 15-20 minutes later.  I wanted to report this issue, as it would be nice if the music is paused that it doesn't automatically resume after a Chromecast disconnect event. 

3
Johnathan Finotti
Community Manager
14 days ago
A
andresdelnortehChart topper
posted in Other devices

Anyone having issues with Yamaha musiccast?

I'm deciding between an Onkyo and Yamaha receiver and the streaming interface may be the deciding factor. It sounds like maybe MusicCast is glitchy or not functional? Curious what people think. 

0
A
17 days ago
A
andresdelnortehChart topper
asked in Other devices

Anyone know if Onkyo still supports Deezer?

I'm looking at the Onkyo TX-8270 but I know sometimes brands stop providing support for certain streaming services. 

2
Johnathan Finotti
Community Manager
17 days ago
J
jbutchartNew member
asked in Other devices

Deezer will not cast to Chromecast device: loading, almost there

When i click the Cast icon I get the “casting” tone on my Chromecast speaker and get a message on my device that says, “Loading… Almost there, only a few seconds left.”  That’s it.  Nothing more.  Every other application where Chromecast is an option works flawlessly.  I love the HiFi but this is a non-starter for me.  Using Deezer over bluetooth to headphones is all I can use.  That’s not enough. Using Android version 10, security patch level: March 5,2020 on a Pixel 3a XL Chromecast works on the competition: Spotify, LiveXLive, Amazon Prime Music, Google Play Music, Tidal and Pandora.

13
I
18 days ago
Callen Scarmyo
Callen ScarmyoRoadie
asked in Other devices

Deezer not loading on B&O BeoVision 11

When I try to load the Deezer app on my BeoVision 11 TV I just get a small circle in the bottom right of the screen. I’ve tried rebooting and resting the wi-fi, even plugging in using ethernet but can’t get Deezer to load, any ideas how I can make this work? 

4
Yula
Community Manager
21 days ago
S
Senny600Roadie
asked in Other devices

What is happening with Deezer's search function?

Deezer’s search function seems to be completely broken as of this morning. The majority of searches I make bring up no track results, and only categories such as “Playlists”, “Podcasts”, and “Episodes” come up. For instance, if I type “Moby” + any song name, I get no results, but searching just for “Moby” makes all his songs show up. The issue seems to randomly affect various artists and songs. Is anyone else experiencing this, and is there a way to resolve it? I am noticing the same thing is happening across all versions of the app (iOS, desktop, browser). Thank you!

2
Johnathan Finotti
Community Manager
21 days ago
D
Dj RenLew
posted in Other devices

Connecting to Pioneer's Rekordbox

Good morning. I recently switched from using Virtual Dj to Pioneers version called Rekordbox. I'm trying to connect it to my account to show up like it did in Virtual Dj. Can you help me? Thanks. Lorenzo

18
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22 days ago
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Isabelle StolarNew member
asked in Other devices

Getting Access Denied on browser and desktop app

For a while now i can only access deezer on mobile.Access from desktop app or browser yields an Access Denied error (browser) or "you seem tobe offline" (desktop app)

2
FriskyProdigy
Deezer Legend
23 days ago
R
RaykeGroupie
asked in Other devices

Deezer Desktop app is flooding my DNS logs

The Deezer desktop app for Windows makes several DNS server requests for deezer.com every couple of seconds. This is the only app I have ever seen do that, and it is flooding my DNS logs. There are dozens of deezer.com requests between each normal DNS request from my system. I have a TTL configured so that it should be cached. That means that the app must be directly calling for the domain resolution constantly. This does not happen when listening using the web player. Why is this happening? Can I do something about it? Can you do something about it?

1
Yula
Community Manager
23 days ago
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