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1 year ago

Community
Troubleshooting
Other devices

Community
Troubleshooting
Other devices

Other devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

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Security certificate issue on a number of devices

Hello Community,Due to a global security certificate expiration, a number of devices (particularly older devices) have started experiencing connectivity issues between some of our partner’s servers and the Deezer platform. We are contacting our partners to let them know that an update is necessary f...

Deezer Cast instead of Bose SoundTouch App! Improve SoundTouch's integration with Deezer

Hi, A few months ago I changed from Spotify to Deezer. First thing I noticed, is that my Bose SoundTouch 'casting' feature, which always worked seamless on Spotify, is not available on Deezer. So it's known: get the Bose SoundTouch app- login to Deezer and get a very Clumsy UIX, with limited optio...

Samsung Multiroom App Feedback: login and other issues

Hi, I can't login to deezer via Samsung multiroom. It keeps advising the ID or password is wrong. I've re-entered multiple times, even changed the password a couple of times, logged in and out of deezer directly using the same credentials (to prove it is correct). Have reset the multiroom twice...

Deezer app issue on Panasonic tv

Hi, I got an issue with Deezer app on Panasonic TV TX 58DX780E. Cannot play music. Pop up message informs about playback error. App starts fast-forwarding all song on my play list. At the end informs that the maximum number of skips has been reached.

Surface touch screen

Windows 10 App - touch controls don’t work on the track seek bar

Samsung TV cannot connect with Deezer accaunt

Hello! I cannot connect my Samsung Q65АА TV to the Deser account. When I use the code, the TV and the computer show me a picture that everything is OK ... and that's it all. There is no new device in the account either.

why is the Deezer xbox app slow and keep crashing while playing games

Everytime I load up deezer to enjoy two of my favourite past times gaming and music the app wants to crash no matter what game I play surely this ain't what the app was intended for I've uninstalled, reinstalled I've tried everything but nothing works and it runs really slow compared to the app on o...

wifi connection NAD amplifier

dear sir or madam, I have A NAD C338 wifi & bleutooth amplifier. I would like to use the Deezer app with wifi connection. only my amplifier is not recognized. is there a solution for this? thanks in advance

Favourite tracks play oldest to newest

Hi guys! I know there is one topic with the same problem, but still it didn’t help me at all. So, I need that my desktop app play songs from newest to older. But I don’t have any Manual button. What should I do?Thanks!

Deezer mutes audio on android auto after several skips

After several forwards deezer mutes audio on android auto and sound doesn’t come out. That is a real problem. When i reconnect the usb cable, it plays again with no problem.

failure

App does not work, keeps giving me a failure notice!

Deezer doesn't play on Samsung Smart Hub-app

Hi,I also have a problem with the Samsung TV-app. Login and showing my music is OK, but when I want to play music I got the message: "An error has occured!"and the music don't start. I am using a Samsung UE55F6340 (2014).On my MOTO-phone everything is working normally. Anyone a solution?

Deezer and Chromecast Audio problems

KODI Plugin for Deezer?

Anyone know of a plugin for Deezer that will work with KODI? I found a plugin on github (from 2017), but it doesn’t work.

Dezeer HiFi on Samsung Smart TV

Does Samsung Smart TV App (not the Android one) support Dezeer HiFi? Thank you

No smart cache

I think it’s the cause of my previous issue¹. Deezer doesn’t smart cache anything. It always stays at 0 bytes:Deezer 5.30.90 (installed from MS Store)O.S.: Windows 11 (I upgraded recently, but the problem was already there in W10, I’m sure it has nothing to do with W11) What I’ve tried:Reinstall; De...

Problem with Alexa Skill since October 2021

Hi Deezer supportFrom the comments we see on the Alexa Skill we are many to have the same issue. Non Echo Dot speakers such as Samsung or Bose suddenly stopped working with Deezer. Alexa answers, seems to lookup the song and returns a message "cannot play the music". Echo dot is fine. Were there an...

Deezer integration with Yamaha Musiccast lacks essential dislike funtions.

I listen to Deezer Flow extensively, mostly through Yamaha Musiccast devices.I have found that the disliking (aka “Don’t Recommend...”) is essential to shaping my Flow.While the Deezer integration into the Musiccast Controller app includes the ability to add tracks to Deezer Favorites and Playlists,...

Incomplete Listening History in web app

Until recently I listened to Deezer Flow exclusively through Yamaha Musiccast devices and the Listening History in the Deezer web app (viewed in Firefox) always accurately included everything played through Musiccast. This is the behavior I expect.Ever since I recently began also listening to Flow v...

Problem on SAMSUNG 22" F5400 Smart TV Full HD LED TV

When the music has to start after logging in, a message “An error has occurred!” opens and nothing happens after that. How to resolve this issue?

Google Assistant Issue - Deezer isn't available in your country

I can't use Deezer with GA anymore. Google just says 'Deezer isn't available in your country'. Any ideas? Thanks

Deezer not showing up as music service in Google Home

Hello everyone.I have a Deezer family subscription, and in the Google Home app on Android, I cannot get Deezer to show up in the list of music services. Note that Spotify does show up in the list (see screenshot).Also, when I tap on “other music services”, nothing happens.I really would like to use...

Article Windows/Mac Deezer Desktop/Web App - Bugs/Issues/Workarounds

Our Desktop/Web app can improve, and we need your help This is the topic dedicated to all problems you may face when using our desktop and web apps, big or small. What should I post here? if the app is acting in an unusual way, when you click on the menus and buttons, for example if the player is...

Fitbit Sense Deezer playlists with lots of greyed out songs

Deezer playlists on my Fitbit Sense have lots of greyed out songs and not playable.I can see the same issue dates back a number of years, gets fixed, then reappears some months later, gets fixed and then reappears etc !!I now have the same problem.Is this a current known issue?

Deezer playlists with Amazon Alexa

Hi, Is it now possible to listen to our playlist with Alexa ?

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