Other Devices

For troubleshooting on any other devices supporting the Deezer app, ask your questions here!

1,219 Topics
8,602 Replies

Rob Igo Deezer Legend

Deezer Desktop App - all feedback, bug reports, tip and ideas/suggestions here please!

Hi everyone let's use this post for anything to do with the new Beta Desktop App @Anja will move any related posts over - let's give the team any bugs or feedback/ideas I know I already have plenty! cheers Rob

Anja Megastar

[TIP] How to set up and use Deezer on Amazon Alexa

Here's everything you need to know to get started with Deezer on Alexa! How do I set up Deezer on Amazon Alexa? If you have just bought yourself a new smart speaker, you will first need to complete the initial setup steps for your new device. Once you've set up your Alexa-enabled device, you’ll nee...

Anja Megastar

Browser Issues - Symptoms and Answers

Deezer playing up on your browser? Browse this troubleshoot, and see if any of these steps lend a helping hand. When it comes to technical difficulties the simplest answer is usually the correct one. Firstly, turn it off and on again. If that didn’t work, we’ve tried to help by including ‘symptoms,’...

Warren Edge One hit wonder

Windows 10 Deezer App loads but shows grey screen

Solved

Hi All, Since yesterday when I launch the Deezer App downloaded from the windows 10 store it just opens up a blank form. I have tried uninstalling and re-installing but it does not solve the issue. Has anyone else had this issue? Does anyone know a solution? Many thanks, Warren

Noam Asulin Deezer Legend

[TIP] In case you want to enable CROSSFADE on web player , here is how to do it

Cross fade is available on web player but only when using flash . I'm using Chrome . Follow the steps bellow to enable cross fade on Chrome : 1. Navigate to the gear icon near your profile picture and check out the HTML5 checkbox . 2. Approve the reload request . 3. Navigate again to the gear icon...

Noam Asulin Deezer Legend

[TIP] How to cancel automatic recommendations on web player

Hello ! Probably some of you don't want Deezer to recommend new tracks when an album you listen to is finished , so this is how to cancel it . This tip is relevant for web only : 1.Click on the queue icon 2.Checkout the V mark on checkbox 3.Done Use the attached images to cancel this feature .

Noam Asulin Deezer Legend

[TIP] Control Deezer with Chrome extension

Hi . If you want to be able to control Deezer on Chrome , from every tab here is how. Download the Deezer control extension from the Chrome web store : https://chrome.google.com/webstore/detail/deezer-control/cmkmelneeccijablfclenghkcbopdemg?hl=en Next install the extension . After the installati...

mojims One hit wonder

Chromecast not playing uploaded MP3s

Question

It used to work, but now my uploaded MP3s do not play in Chromecast. They still play fine when playing via the Android or Desktop apps.

Vladut Dascalescu One hit wonder

Deezer App HIGH CPU Usage on Windows

Solved

I am using Deezer 4.3.4 Windows app 32 bits and it has an average of 50-55% of CPU usage. This is incredibly high for a simple streaming app. I do not know what is does on the background, but I know it;s not decoding NASA data. Maybe it's farming Bitcoin... It;s outrageous! I have a i5-7500 wih 3.40...

Mariusz.Makowski One hit wonder

"An error occurred, please try again later"

Solved

For a long time I get such a message when playing some songs (especially the artist I have added in "favorites"). The error occurs both during playback on the phone (android) and laptop (application, website).

Shmuel Herschberg New member

Why does the website promote the defunct desktop app?

Question

Listening to Deezer on my desktop (PC) was a great experience. Then they mentioned they're not supporting it in the near future... then they stopped supporting it. However, when you go to the site, there's a strong call to action to download (and use) the desktop app, which is now defunct? Any clu...

Aleks_27 Groupie

Deezer buffering on Bose Soundtouch

Question

I am a deezer premium subscriber. Until few days ago I never experience any problems with playing deezer music on my Bose Soundtouch system. Now, when I play music system is buffering every few minutes. Music stops for 3-5 seconds and play again. I have two speakers and both act the same way. Done...

zokara Groupie

Casting to SRS-X77 SONY not working

Question

Since few days ago I can not cast Deezer to my Sony speaker SRS-X77. I use my phone or tablet ( Android ) and the result is the same. In other hand TuneIn is casting normaly from both devices. PLEASE HELP! ZORAN

demalb Groupie

problems connecting to Nuvo player

Question

Hi since some days I am suffering some problems trying to connect to my Nuvo player system with my Deezer account. Is there any server issues that's preventing this operation to be done?

Tiaan.Engelbrecht New member

Deezer Desktop App Google login

Solved

Hi, I have downloaded the Deezer App, was really excited to try it out. However, I as unable to Log into the App because I'm using my Google Account to access Deezer. Is there any plans to add the log in method for Google accounts or did I miss a step somewhere to log in? Thanks Tiaan

dchate

Why does the music stop playing, using a browser, randomly ?

Question

Configurations tested: Firefox/Linux Chromium/Linux Chrome/Linux Chromium/Raspberry pi The Android application seems to run fine.

nkole.bwalya New member

Echo dot 3rd generation

Question

I have a premium subscription on Deezer and I recently purchased a new Amazon echo dot 3rd generation but am unable to stream music on my echo dot and yet the skill was successful activated. Can anybody advise

bluegrass One hit wonder

songs stop after a few songs played

Question

it just shuts off and it wants to stay on the song last played, so i have to refresh the web page just to get it working again.

Mickjen

Downloads disappeared

Solved

I just updated my Deezer version on my HP Laptop and have lost all my 200 downloads - please assist.. I still have all my music on Phone but not on my laptop

ChristoV One hit wonder

Desktop App's Queue resets after every restart

Solved

Hi I was just started using the desktop Deezer app for Windows 10. Everytime I restart the app, the queue resets itself to a list of +/-50 songs which are not part of any of my playlists, favourites, etc (I have no idea where the songs came from...). The same queuing issue applies when using my Chr...

Uagner

Deezer App's not working webOS LG TV

Solved

Update for app LG TV WebOS?

Andriusv Groupie

The Deezer App do not prompt me with the BMW Logo in front of the iPhone

The Deezer App do not prompt me with the BMW Logo infront of the iphone which was visible when running in this mode before. however it does still work with Spotify app so must be something with Deezer app not car. Can you please advise.

Damien666 Roadie

heos doesn't stream anymore

Question

Hi there, 2 years ago i bought 3 heos speakers and since then i've been streaming my music all day long. Untill 3 days ago. Suddenly heos can't connect anymore to deezer. I can play the radio with heos wich means that heos is online but why can't i stream my music anymore. PLEASE HELP !

riegelstamm Smash hit

Could You Please Encode These Tracks?

Question

The tracks on these albums need to be encoded: Farrenc, L.: Piano Trio, Op. 33 / Clarinet Trio, Op. 44 / Sextet, Op. 40 Kernis: String Quartets Nos. 1 & 2 I've tried "Report a Problem" to no effect. At least I know one of the mods will get this taken care of.

Jozef One hit wonder

Deezer App Big CPU usage and freeze

Solved

Deezer still consumes to much CPU. Deezer still freezes. Are you able to fix it once forever ? Deezer 4.7.1 and all known versions till now (as you can seen from others comment regrading this issue) Win 10

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LES 5 MERLES
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