Hi there @Dkolbin 

Thanks for reaching out about this.

Have you tried clearing cache and cookies from your Chrome, and a fresh restart to see if it helps?

Hello,

I have the same issue on Android app, every 2 or 3 song this error occurs.

I already have cleaned the cache, deleted and re-installed the app.
This error is not poping up when i’m on the windows desktop app, only on mobile.

I can’t find very clear and official information on this error. Is there something on-going to fix this?

That’s quite annoying in hand-free to have to get back to my phone to restart the playlist…

Thanks, Harnesh.

Yes, @Harnesh 

We're working hard to improve that part of our Android app, not just the service in general. The next few months should see a substantial improvement in the performance of the app and its reliability. Stay tuned 

honestly, this site is horrible. get error messages, leave it for spotify, which is great, for a few months, only to come back and get error messages again. how do you stay in business?

Thanks for the feedback @Y.L 

We're working hard to improve the performance of our service, so what you experience could be actually temporary. Any chance you could try the desktop app or clear cache + cookies from your browser to test it out?

I’ve the same problem on the desktop app.

This is just not good enough for a service.

@ysu I am sorry to hear that. I know that happens once in a while as it has occurred in my PC too.
Do you have the latest version of the desktop app 5.30.120?
Thanks
 

I’ve downloaded the program a few days before, so whatever the latest was.

And the problem is now gone, but why is it happening at all? 

The same sort of problem was plaguing Tidal as well; the desktop app would not connect correctly sometimes.   I don’t know how you guys achieve that, but both of you are using something very similar.

And of course during all of these problems the browser interface was able to connect.  So this is NOT a network issue; it’s a program bug.

Just like the bloody useless LG Tv app you’re sporting, which I can’t use at all. 

Sloppy programming all around, that’s what it is by the looks.

Anyway, I’m out of here.

Is there any way to fix this? I can’t play my tracks. I know this has been happening for a bit and to some others too.

I am on Chrome OS, and have to stay on it so no mobile app or premium either. 

The same started happening to me yesterday, and yes, I did all the cache stuff, but no fix.

Hi, same here. I use a desktop app (v.5.30.150), I can’t open my favorite tracks. 

Playlists, home page and albums are working fine, but when I open my favorite tracks, I get an error.

Here is my screencast: https://recordit.co/kiL6zkj9pE

Hello,

I’ve got the same issue happening on PC on 5.30.190. This is quite annoying, as it completely stops the playlists. Any fix?

Hey there, can you reinstall the app here> 

https://www.deezer.com/desktop/download/artifact/win32/x86/5.30.160

I am constantly getting this error now. it is very annoying and simply cant use deezer, i might have to move over to spotify instead.

hi, I have the same problem here using the web broswer.

I listen to one song and then “error - An error occured please try again” with retry button.

firefox 99.0

linux ubuntu 20.04

deezer desktop version (macOS)

This particular song has also been downloaded to the computer (Mac).
Although I have the song physically, the software does not play the song

After 1 year still same problem.. really? how you stay in this business? After two months of testing, I've had enough. I got this error about 20 times this is ridiculous, time to try something else. Bye

When attempting to play a song that I added, I get this message.

This is happening when i try to play it in the Desktop browser, in the phone app it is ok.

When attempting to play a song that I added, I get this message.

This is happening when i try to play it in the Desktop browser, in the phone app it is ok.

 

 

This is happening to me also about 20 times a day in the windows app (I have downloaded the latest version form the windows app store - version is 5.50.510 -  but it made no difference). It’s actually making me thing seriously about moving to Spotify…

Problem resolved for me. Go to settings. Disconnect the Apps authorized to run Deezer (Sonos? Chromecast? Why?). And disconnect Google from your Deezer account. Problem completely resolved.

Random question, is Google Music trying to sabotage Deezer? Just asking. In case they don’t have enough of unfair network effects...

@FloM, Settings where ?

I cant find where to disconnect Apps ?

Log out and log back in again worked for me! You might need to reinstall deezer if that doesent work for you good luck!

HI @Ed Costa, thanks for sharing your experience. 
I'm certain it will be very helpful for other users.
 I really appreciate it.

2 years later and this is still a thing….
NEVER should the player stop playing music and show this error. Just play something else if the next song has issues. Unbelievable. 

Hi @jtikey what are you using? MacOS, ChromeOS or something else?

Chrome browser on Windows 11 latest build.