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Deezer does not work via Chromecast

  • 10 February 2022
  • 65 replies
  • 5237 views
Placido09
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Since yesterday afternoon, my connection to Deezer via Chromecast built in has not worked. I have a streamer Pioneer n-30ae At first I thought there was a bug in the streamer but other apps- for example TuneIn normally work over Chromecast. I did everything possible to solve the problem, but without success. I restarted the streamer and modem, reset the device, uninstalled the Deezer app from my phone, and reinstalled, cleaned the cache, tried the beta version. Nothing helped.Deezer via Chromecast doesn't work. Can you please help me? The fault must be on Deezer side.  It's never happened before. Thank you

 

Crazy about music
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65 replies

Placido09
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From Thursday afternoon, I can't fully use your paid service. So far, no one from you has commented on this problem of not being able to stream losslessly via Chromecast. When will this service be operational and will I receive compensation? Chromecast is your only lossless wireless transmission. Unfortunately, it hasn't worked for four days.

Crazy about music
D
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I have this same problem as well. It started last week for me too. I think there is a problem with the connection between Chromecast and Deezer services. 

I have tried to cast Deezer to my Chromecast by both the app on my phone and the web-player on my laptop and neither works. In both cases I have the option to cast to my designated device (my TV via a Yamaha AV receiver) - the receiver and TV act like they have received the request because it will switch to the Chromecast input and the screen will change - but then it does nothing and the request times out. 

I know my setup works because other apps on my phone and laptop are able to cast successfully (I have tested with YouTube, Now TV and BT Sport apps) - the only application that is not casting properly is Deezer. 

I’m using a Chromecast plugged into a Yamaha RXV 479 AV receiver, feeding into an LG OLED TV. The Deezer app on the TV works fine. 

Placido09
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I have registered for a 30 day trial version of Tidal and it works without problems via Chromecast.. 

Crazy about music
B
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I’m having the same issue. Deezer won’t connect with google speakers. They all work fine as it works when playing Spotify. Hope this gets resolved asap!

Yula
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Hey everyone, as I posted in other threads our technical teams are aware of this and I will keep you posted. 

 

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Bevster
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I can echo this, Chromecasting to Sony STR-DN1080 has stopped functioning in the past few days. Tried from iPhone and iPad. Tidal YouTube music and Tunein are all working fine.
symptoms are that the device can be seen but upon selection just stays ‘loading’. The device does turn on.

A Google home speaker and Chromecast audio do work, so this maybe a 1st gen Chromecast issue. The Sony has Chromecast firmware 1.36.145853

 

I notice the Google home and my Chromecast audio have 1.56.

 

Thanks

L
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Same here, Deezer with my Jbl with Chromecast built in doesn't work (web browser, iPad, Android versions). Utterly annoying... 

P
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I have the same problem. So weird that this suddenly stopped working. I really don’t want to move to Tidal, so please sort this out asap, or at least let us know what is going on (even if you do not know precisely yourselves). 

K
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I start to write also here.

I have the same issues. It’s three weeks. I don’t want to subscribe Spotify and I’m waiting. But are they really working to the problem?

Placido09
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Unfortunately, I got the message saying that fixing Chromecast is not a priority at the moment...! We should all send a message to the support team! 

Crazy about music
R
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I just received a message back stating that this was a high priority for the development team. Here's hoping...

K
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I just received a message back stating that this was a high priority for the development team. Here's hoping...

I hope.

Some days ago I received the same message of @Placido09 

roderickvd
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Yesterday I couldn’t cast my own uploaded MP3’s to my Harman Kardon sound system. I am confident that this worked previously…

Playing other music over Chromecast still worked, but not own uploaded MP3’s.

M
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Userlevel 1

Since 4 weeks I have the same problem unfortunately. I have the most expensive subscription to enjoy my Hi-Fi system in the best way possible. I will switch to Tidal if Deezer cannot fix this issue within the next 2 weeks.

K
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I check my email and I saw that you  took my money, but, your service still not work!

Placido09
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It's been 3 weeks today since I can't fully use your service that I subscribed to.

Crazy about music
R
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I check my email and I saw that you  took my money, but, your service still not work!

Try contacting Deezer support for a refund. While their development team is at best understaffed and IMO misguided in their focus to bring new features to the platform before dealing with basic usability issues, I've found their business staff to be pretty responsive to concerns. 

K
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I have already contacted for refund. They promised me a refund. But i paied like every month.

But this is not the real problem. I think that they introduced a bug in the platform. And they they could have done a rollback. We had immediately open an issue on this feature

This evening I also had the certainty that there is another bug in the platform! I ask to google assistant “play music on th soundbar (jbl multi beam) from Deezer. And google answer me: “there is a problem”.

I ask the same thing with spotify, and i did not have any problems


I don't want to leave Deezer, but for me the chromecast feature is too much important. 
At this moment i'm only migrating my deezer "database" on Spotify. But, if they don't resolve quickly, i will be forced to switch off deezer. I can't pay two services for too much time

R
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I have this problem often and it happens usually after they update the app. 

I use the following solution get the Google home and register your speakers through Bluetooth. Cancel then Bluetooth from home and mirror the output using chromecast from Google home.

It is a stupid way that f doing it but it works till they fix it

K
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Userlevel 3
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I have this problem often and it happens usually after they update the app. 

I use the following solution get the Google home and register your speakers through Bluetooth. Cancel then Bluetooth from home and mirror the output using chromecast from Google home.

It is a stupid way that f doing it but it works till they fix it

I will try, but.....

K
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Userlevel 3
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I have this problem often and it happens usually after they update the app. 

I use the following solution get the Google home and register your speakers through Bluetooth. Cancel then Bluetooth from home and mirror the output using chromecast from Google home.

It is a stupid way that f doing it but it works till they fix it

I will try, but.....

I tried. Nothing.

There is a problem on the deezer platform.

Placido09
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I understand that there may be a technical problem, that is quite normal but I do not understand that it has been going on for more than 3 weeks, we are not informed what actually happened, why did it happen and when will the problem be resolved? Connectivity through Chromecast is absolutely essential for demanding users due to the lossless transfer of hifi quality. This is all the more important in the absence of Deezer Connect. Resolving this issue quickly should be a top priority, as Deezer has been missing one of its core features for more than 3 weeks. It can also confuse new users. I'm really disappointed.

Crazy about music
K
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I understand that there may be a technical problem, that is quite normal but I do not understand that it has been going on for more than 3 weeks, we are not informed what actually happened, why did it happen and when will the problem be resolved? Connectivity through Chromecast is absolutely essential for demanding users due to the lossless transfer of hifi quality. This is all the more important in the absence of Deezer Connect. Resolving this issue quickly should be a top priority, as Deezer has been missing one of its core features for more than 3 weeks. It can also confuse new users. I'm really disappointed.

I agree with you for all. 

K
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Any news?

A
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Same problem here. Since around 3 weeks, I can no longer cast to my NAD C338 amplifier with built-in Chromecast. All my other apps are still working (tunein, repaio, spotify (free)). Even the Deezer test during the setting up of my  NAD C338 via Google Home assistant works! But once everything is setup, I simply cannot cast from the Deezer App anymore (where I am logged in with my paid account).
I tried all possible tricks that I found on the internet (factory reset of my NAD, empty cache and data of my Deezer App, restart my phone, reinstall the Deezer app...) None worked. 

The current poor workaround is to start the Deezer App on my phone and then cast the audio to my NAD amp via Google Home. This means that the audio is streamed from my Phone to the Chromecast, instead of Chromecast streaming the audio directly from the Deezer server on the cloud (with the max quality).  My phone is no longer used as a remote control; if I stop it, the audio stops. Listening to music means draining out my phone battery... 

I know that this is nothing really new compared to all the posts above, but I thought the Deezer developers should know that more people are affected and that it is really frustrating to find this bug the hard way (a little notification in the App would have been much appreciated as I was close to return my NAD amplifier for repair...)

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