Deezer and Chromecast Audio problems

I've read many topics about the problems with Chromecast Audio and I'm suprised that the Deezer people doesn't do anything about it. Of course, we all had wanted that streaming to Chromecast Audio could be lossless but for the moment I could have lived with the current bitrate.
But I can't live with the unstable connection to Chromecast Audio. Sometimes it works fine but most of the time when choosing a new track, the message "Reading data... almost finished bla bla bla" appears and it is never finished. If I turn off the Chromecast Audio, the track works fine.
I'm in a trial period and if the Chromecast Audio connection isn't improved I have no need for Deezer.
It's very sad, because I really like Deezer and was about to skip Spotify.
Now, I have to get back to Spotify. Their Chromecast connection works fine.
So, my question is: Why don't you Deezer folks do anything about it?
/Alf

I'm out.

Heyya! Sorry we're just getting back to you now!
If you haven't changed your mind already - you can try the following:

• clear the app's cache (settings>>account settings>>smartcache)
• delete/reinstall
• ensure a functional internet connection

Also: is the error occurring with the same frequency/at all if you set the audio settings to a lower quality?

Well. You know, I'm not dropped behind a wagon as we say in Sweden.
The tips you gave me, I've already tried.
I have a 100 megabit fiber connection to the internet and I will not accept a lower bitrate than the highest you offer me from the Cromecast Audio unit. That is 320 Kbit I assume. Even though my subscription is/was Deezer Hifi.
If Spotify (and even Tidal) can provide a stable connection to the Cromecast Audio, I believe you should be able to accomplish that too. As i mentioned in my "question" above, there are several complaints about the poor connection to the Chromecast Audio in your community.
You should take these complaints seriously. And with a Deezer Hifi subscription, the sound quality from the Chromecast Audio should be Hifi. Tidal is streaming with Hifi quality with Chromecast Audio,
I liked your product better, but as I said, without a stable connection to the Chromecast Audio, I have no need for Deezer.

Regards,
Alf

I am 2 days into the trial period and I am also very disappointed with the Chromecast Audio performance. I am using a Macbook Pro, and Chrome. I get random skipping and popping in the playback. I have changed quality from Better to Quality, and this did nothing to improve it. I tried rebooting the CCA repeatedly, everything is on the same fiber network, all of the normal troubleshooting.....no improvement.

My CCA works perfectly with Google Play Music. No stuttering, no popping, no playback issues at all, so the setup is perfect.

I really want to like Deezer (ie give you my money....), but lack of CCA implementation is a show stopper for me as well.

Any hope?

HI @scott.goetz sorry about that. We have had problems with Chromecast on iPhone and Android, since you talk about a MacBook Pro I need to ask you to give us more information about the behaviour. What do you mean exactly with "skipping and popping"? Would you mind describing this in more detail please?
Which Mac OS do you have installed?

In the past few days, I've experienced problems playing songs on Chromecast Audio (Android, A5 2017). Every 5 to 10 sec playback pause of 1 sec appears.

HI @scott.goetz sorry about that. We have had problems with Chromecast on iPhone and Android, since you talk about a MacBook Pro I need to ask you to give us more information about the behaviour. What do you mean exactly with "skipping and popping"? Would you mind describing this in more detail please?
Which Mac OS do you have installed?

Mac OS 10.13.6 High Sierra (latest update). Occasionally (usually every 2-3 songs) a cracking or popping noise happens, sometimes in the left speaker, sometime the right - it is electronic noise, similar to when you plug a speaker in while the amp is powered on. Skipping/stuttering - just like when a vinyl record skips, the playback is not continuous and smooth.

I have tried 3 different cables from chromecast to amp. Two different power cables to the Chromecast. I have unplugged any other sources of rf/wifi interference (Roku, etc). I have tried 2 different Chromecast Audios. I have tried 2 completely different systems in two different rooms, one location about 5 feet from the router.

Google Play Music works perfectly in all of the configurations. Deezer exhibits the same issues with every configuration. So I can confidently say it is a Deezer issue, not a HW issue.

HI @scott.goetz sorry about that. We have had problems with Chromecast on iPhone and Android, since you talk about a MacBook Pro I need to ask you to give us more information about the behaviour. What do you mean exactly with "skipping and popping"? Would you mind describing this in more detail please?
Which Mac OS do you have installed?

Mac OS 10.13.6 High Sierra (latest update). Occasionally (usually every 2-3 songs) a cracking or popping noise happens, sometimes in the left speaker, sometime the right - it is electronic noise, similar to when you plug a speaker in while the amp is powered on. Skipping/stuttering - just like when a vinyl record skips, the playback is not continuous and smooth.

I have tried 3 different cables from chromecast to amp. Two different power cables to the Chromecast. I have unplugged any other sources of rf/wifi interference (Roku, etc). I have tried 2 different Chromecast Audios. I have tried 2 completely different systems in two different rooms, one location about 5 feet from the router.

Google Play Music works perfectly in all of the configurations. Deezer exhibits the same issues with every configuration. So I can confidently say it is a Deezer issue, not a HW issue.

Thanks a lot for the details, Scott. Another question, are you using our new design or the older version? Have you checked both and if so, is it the same result?

no idea what design, how do I tell and how do I change??