Need some help?
Recently active
Deezer is now closer to you than ever before! Realising that your rhythm shouldn't be interrupted by waiting for assistance, we've decided to launch our official Deezer support page on Instagram! We understand that getting a quick response is essential for you, and reaching out to us in the simplest way possible is too. That's why we've expanded our support networks to Instagram, a place where many of you gather, share, and connect. Now, to get help with your Deezer account, features, or any other technical issues, all you have to do is slide into our DMs 😉 How to reach us? Follow us on Instagram @Deezerhelp #deezerhelp, click the message button, and there you go - our support team will be ready to assist you. Find us on Instagram Quick responses: We strive to respond to inquiries as quickly as possible, so you're never left waiting too long. Friendly service: Our support team is dedicated to spreading positive and helpful vibes. Expert advice: Whether it's a technical question or a f
I recently received a email offering me 3 months for the price of 1 but when I click to accept the offer and sign in it offers 2 month free . I’m within the qualifying dates for the promotion can seem up redeem the offer
I know that not every song on Deezer has lyrics, but since a few days it seems like many songs have no more lyrics, although they had them before. What’s happening?
Hello, Im a freelance software dev, trying to build a proof of concept app for a music label. Its a simple app that creates automatic videos with ai with music lyrics overlayed. I would need the deezer ansync api access to sync the lyrics with the audio. How can I get access to the ansync api? The contact form on the devs website is not working. Thank you.
Hello ! I have an issue with de synchronised queue list, when I'm listening on my phone and want to switch on my desktop the songs are not the same but still start playing in both times. I would like to have a synchronist song interface to manage my desktop sounds from my phone and the same thing when i switch. I hope it's clear and understanding Thanks
My favorites have become a huge mix of different music genres. I'd like to be able to tell Deezer to create playlists made from all tracks that are in my favorites, based on a theme or genre that I select. Or just allow me to filter my favorites so I can select for example: rap, dubstep etc. then I can just listen to the ones that are filtered.
I was reading the lyrics to Iron Maiden songs and the Japanese translations from most of their songs suddenly disappeared, is there a way to get them back? Are they coming back?
Hi, I've just subscribed to Deezer family I would like that each profile will login directly to his profile and not be able to switch to other profile Is it possible ? Thanks
I've just moved some music over from my old deezer account to my new one. When I try to add these playlists into my favourites by pressing the purple heart, it days it has been moved to my favourites, but when I look in my favourites, no tracks are there
Hi, I want to create a kids profile for my daughter but it's just the 2 of us and I don't want to pay for a 6 account family plan when I can just pay for Duo... I just can't seem to find out if kids profiles are available on Duo? Thanks for the help Tamara
I can not find songs from tik tok
I’ve been Deezer premium customer for 8 years and still can’t find a way get help? I’ll try here. I'm confused I thought I was on premium and see I’m on trio, have no idea difference’s is I want the best quality…I thought premium was. Deezer is not working on my Sonos…….atm…….I just noticed Sonos say you must use premium on there system for it to operate. is there problem Deezer and Sonos atm? Surely there can’t be I’d get a message service is down surely why am I transferred to trio ? I’ve been very happy Deezer over years kind regards Sully
Please, give money back, I don’t have Hi Fi , a will pay again from pc
So normally when I’m out and about I use the Deezer app (on Android), and just this morning I discovered a change to the Downloads section. Up until yesterday my Downloads section was sorted A-Z by Artist, then Album. As of today that has been changed, and the list is no longer sorted at all. I reached out to Deezer support on this issue and this is what they responded to me with. “ Deezer is always looking for ways to make your music experience better, faster and more seamless. To achieve this, with the launch of the most recent version for Android 8.0.27, we have made a technical change by removing the A-Z sorting feature. This decision was made to prioritize speed and improve how quickly your Playlists and Favourite tracks load. We understand this may feel like a change to how you organize your music, but our focus is on delivering a faster, more intuitive experience so you can spend more time enjoying your favourite tunes.” Pardon my language, but this is a crock of sh*t. I have se
Why did I just get a bunch of notifications from artists I did not like? I though the whole point of liking an artist is that you can stay up to date on their stuff, why am I seeing artists I don’t really listen to (or have never listened to) give notifications for songs I wouldn’t want to listen to?
I am disappointed that Deezer increases my subscription yet offer the same plan £3 a month cheaper in the internet. This is not how to treat loyal and longterm customer. There no real means to contact or have a discussion with anyone from Deezer. We have now cancelled our plan due to this unfair and disrespectful behaviour towards loyal customer.
I have issues using my VPN provider with Deezer. As I understand it you don’t support VPN (wrong usage if terms though, you block it). This is a huge issue for those of us interested in security and privacy on the web. I manged to login to my account on my Android TV after temporary removing my subnet from my access list in my router, after logging in I could apply the settings again. Although, it seems to break from time to time requiring me do to the same step again. This is not OK! I’m about to finish my bachelor in IT-forensics and Cybersecurity, so I know the importance of this stuff. And disabling my VPN is out of the question. This must de allowed in some sort from the application. Spotify supports it (my friend tried it with his account at my home from the same device), and so should you. I’m a Deezer user for more then a decade, and I don’t wanna switch to Spotify. But not be able to use VPN to protect my privacy is a deal breaker for me. This issue need to be addressed.
We want the downloads back please
Please can activate the downloads on podcasts?
I am a dedicated Deezer user from Turkey, and I wanted to share some feedback regarding the platform’s localized content. Despite the fact that Deezer has a considerable user base in Turkey, it seems that there is little to no effort to provide region-specific playlists, personalized recommendations for Turkish listeners, or a homepage featuring Turkish music. Currently, most of the suggested content on the homepage is foreign music, and there is no algorithm-driven recommendation system that caters to Turkish users. This makes the experience less engaging compared to other music streaming platforms that focus more on localization. I strongly believe that adding curated playlists for Turkey, improving personalized recommendations based on Turkish music preferences, and featuring more Turkish content on the homepage would greatly enhance the experience for many Deezer users in the country. I hope you take this feedback into consideration, as Deezer has the potential to grow significantl
There have been lyrics on certain songs (Rammstein - Zeit, Sonne, Mutter, etc for example) but a few days ago the lyrics button disappeared from these songs. Rebooted the phone, changed the location to Germany, but nothing helped. Basically, no non-english songs have lyrics available (no microphone icon next to any non-English song, nor is there the lyrics button when the songs are playing)
This feature is the primary way I consume music, half the time I hit it it tells me I have no liked songs or albums (see pic attached, clearly wrong) the other half of the time it only draws songs from my liked songs playlist or an album if that album was liked in the last week or so. How difficult is it to create a feature that just shuffles through liked albums and why can't literally any of the major streaming services deliver this?
hello team, i have got a deezer family account. Everytime when I open deezer with my user account the queue list from another family member will show up in my account. he said he only uses his specific user. Could you please help ? Is there a bug or is it helpful to reinstall deezer apps on phones? moreover the wrong queue list will also be shown in chrome browser - it is not just on iphone- thanks best regards Henryk
This is making me crazy and it is an absolute deal breaker. Without a solution to stop playing unwanted music after my selected track the service is just annoying. Why should I listen to something I don’t want (even if I paid)? Why someone/something has to choose my music instead of me? I wrote to the support but I was dismissed with something like: “sit and wait, maybe in the future someone will decide to implement such feature”. That’s very, very far from acceptable
When logging in to deezer using the Silk browser on a amazon fire tablet, after selecting the profile I’m redirected to an “offers” page. Same when I then try to open the player. All other devices work just fine.
Already have an account? Login
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.
Sorry, our virus scanner detected that this file isn't safe to download.
