About my Deezer

Dzień dobry, anulowałam okres próbny lecz środki zostały mi pobrane. Bardzo proszę o anulację planu płatnego i zwrot 23.99. Na tą chwilę nie korzystam praktycznie wcale z serwisu

Bonjour,Je vous contacte car j’ai été débitée de 14,99€ à la suite de 3 mois gratuits avant la fin desquels je me suis empressée de réaliser la démarche évitant le renouvellement. D’où mon étonnement face à ce prélèvement. Pouvez-vous m’éclairer et je l’espère effectuer un remboursement face à ce malentendu.Cordialement. 

Not sure if I can use this service.First the ads come way to often. Sometimes after every single song. Other similar services that use ads will usually have 1 ad every 20-30 minutes, but here on Deezer it seems like ads run every 4-5 min.Also the ads do not follow Volume settings and instead play at MAX volume. There is also no way to pause the ad without closing the entire window. If I use Deezer for quiet background music while in Meetings then an ad starts to play at MAX volume overwhelming all other sound I need to be hearing on the system. Forcing me to close the window to stop the blasting sound.

Hi everyone, I’ve been making music for 3 years and haven’t gotten any streams on deezer, pls can anyhone playlist my music. Artist name: Soulwaseunsong title:  Talking to the moon ( hip hop/trap )song title: Sunny day  ( reggae/trap )song title: Light on top the hill ( hip hop/rap ) song sent to stores and to be released in 2 weeks song title: I Like Your Dress Code ( release date June 30 ) UPC: 5063268871756 Please help an independent Artist career so i can get streams and royalties, thanks y’all 

I am paying for a family premium account TO NOT HAVE ANNOYING ADS. Why are you conning you customers by running constant ads that keep repeating while listening to radio or podcasts???? What a bunch of crooks!! Do you think we wont notice? What do you have to say for yourselves? Is this how you reward customers for paying for a subscription?I will be reporting you and cancelling my subscription. What a bunch of crooks!!

for multiple reasons i am using deezer via browser and not the app.when i have e.g. instagram open in another tab of the same browser and i pause the video, the music in the deezer tab also pauses. 

what the title says - my deezer account is linked to last.fm but it isn’t showing any of my songs on the last.fm website!!help!!i unsynced from my family subscription for this and i would quite like to be back on it soon… Urgent!!! :[

Bonjour !Mon père a créer ce compte avec l’abonnement familial il y a bientôt 10 ans, nous nous somme fait pirater ce matin. Plus aucun des profils ne correspondaient aux notre. Nous avons donc dû tous les supprimer, mais nous n’avons donc plus aucun de nos coups de cœur ou nos playlist créer ces 10 dernières années. Pouvez vous nous aider à les retrouver ?

I want to delete all my favourite tracks and restart it but don’t know if there is a clear all button somewhere or will I have to physically go through them all?

Hello, I left Spotify to subscribe to Deezer, wishing to support a french company (as a French person), but, you apparently made the choice not to allow users to organize their music with folders, people who listens to a lot of music and hundreds of albums have the need to arrange them by topic. How can one find an album listened several years ago if one cannot put it in a well arranged folder on the shelf?I'm going to have to go back to Spotify, are you aware that by refusing this basic function, you're probably losing hundreds of thousands of customers?I imagine that in one way or another it must suits your business model, but... it's embarrassing. I'm writing you this message to find out if you agree that it's not possible to organize your music using folders, thank you in advance for your reply and have a nice day.

The fact that the Deezer app and communications systematically use the informal "tu" form is becoming truly unbearable.We haven't kept our pigs together, as we say in France.I'm not a teenager, nor am I their friend.Could we have a setting to choose between using "tu" or "vous," like AI can do?Either they do that based on age set in the profile.

Ive had deezer a few years now and the shuffle isn't working. Ive cleared my cache.ive uninstalled app and re downloaded it . Ive cleared alot of songs that I dont listen to but its still not working it plays one song thats it ive got the shuffle on but I get nothing any ideas that ive missed I have emailed deezer but havent answered I will cancel my subscription if I cant get it back 🤔

Brand new to the platform and liking it so far, but I gotta be real with y’all - ain’t nobody that wants 11 different email subscriptions.  I just unsubscribed from all 11 notification options across 3 different communication methods (email, text, push notification). I clicked 33 buttons to opt out. Not great for user experience, ngl.  Other than that, I’m liking what I’ve seen so far! Thanks for being a solid alternative to Spotify. 

Hi there 👋 When asking android auto to play a specific artist via Google assistant, only the first song will be from the requested artist before a mix of similar artists will start playing instead.I've tried commands such as "play artist on Deezer" and "play songs by artist on Deezer" which previously would of worked on Spotify.Is there a voice command which will get Deezer to play songs only by one artist? 

I keep getting the annoying message ‘Your computer seems to be offline. We'll keep trying to connect.’ when I know 100% that my computer is not offline. 

Please update eith latest information. my understanding is that this is on Deezer . 

I noticed that none of the albums by The Glitch Mob are visible in their discography, even though the albums are available on the platform and they are assigned to the right band. I can find them through the top songs page. This is only a problem on the desktop app, on IOS it works fine. Is this a bug?

This seems like such a basic thing but I cannot for the life of me find how to access downloads in Android Auto. I figured it'd be under "favorites" like it is in the app but it just doesn't show up. This seems like a huge oversight? Driving is when I most want to stick to downloads so I can save on data charges.

I have paid for 1 month subscription and accept the payment on my band app . It is still writen that I did subscribe and I have not get any approval email. To confirm that . 

It would be pretty nice if Deezer would support IPv6.Akamai, EdgeCast and Iguane seem to be IPv6 ready.

Around in December I have noticed that Flow gave already saved songs on every 2nd-3rd song despite using the “more discoveries” option. For context I was always on the discovery preferring option before these multiple months and I didn’t notice playing familiar songs back then, or definitely not as much as it does currently.My listening style:Liked songs are saved into one or more of playlists, which are separated by genres / vibes I barely favorite / heart songs, that category goes for the “top 10% quality’ songs for me basicallyDo I need to change my favoriting style in order to fix Flow?

I wait every Friday for the new releases playlist and found that it's gone and now I have a "new releases for you" section with albums. I don't want that, I don't have time of interest in that, I want a concise playlist like the one I had a week ago

I know Deezer automatically checks for an update when I start the app, but sometimes I would like to double-check. If the option has to be hidden in the menu bar (I am using Mac), I am okay with that. I would also appreciate a prompt telling me if I am on the latest version of Deezer.

I pay for premium but there are several popular podcast that I can't get on this app. How do I request for Deezer to add these podcast to its platform so that I dont have to keep my Spotify account just to listen to them?