iOS

Do you need help with Deezer on you iOS device? Ask your questions here!

  • 120 Topics
  • 577 Replies

120 Topics

P
Perrycox9New member
posted in iOS

Error MS2004

Why am I constantly getting this error? Tried everything from troubleshooting..Driving me insane!   

44
B
3 days ago
D
DeGarcia.SDNew member
asked in iOS

mp3 not playing

My mp3 song being added are not playing. Its not even showing the option to play it. How can i get this resolved asap please

1
Yula
Community Manager
5 days ago
D
divya ganesanNew member
asked in iOS

Require API Auth

I have changed phones and cannot log into my deezer premium account. It keeps displaying the error message Require API auth. I have tried reinstalling deezer but still getting the same message. I am using an android phone. Could you please help. Thanks Divya

35
Johnathan.Deezer
Community Manager
6 days ago
A
a.schaijk6Groupie
asked in iOS

deezer met reclame

Goede avond heeft 5maal jullie te berijken zonder resultaat.Deezer doe het niet goed steeds reclame.Heeft een jaar abonnement afgesloten.Mocht het zo blijven spant ik een rechtszaak aan.Mijn e-mailadres is a.schaijk6@ziggo.nl

1
Johnathan.Deezer
Community Manager
7 days ago
N
Nir NakavGroupie
asked in iOS

Language support

Did you stop supporting the Hebrew language in the last update?  

3
Johnathan.Deezer
Community Manager
7 days ago
D
Davi SantosNew member
asked in iOS

meu aplicativo fecha

Não sei o que está acontecendo não consigo ouvir música no deezer, todas as vezes o aplicativo não toca nem uma música direito e já fecha. Não sei o que está ocorrendo alguém me socorre

1
Yula
Community Manager
11 days ago
G
Geegee57New member
asked in iOS

Deezer not updating albums to recently added

Hi Everyone,  So on my iphone when I go to recently added it shows all the albums in A-Z not recently added. This is annoying and I can’t seem to fix it. I have logged out, uninstalled the app, changed the settings, updated and even swapped iphone’s but still the same problem remains, it is driving me crazy.I emailed Deezer but they were no help and just sent me a video of it working on an iphone using the same model number and build.Any help on this would be appreciated 

3
Yula
Community Manager
13 days ago
L
Lakica01Groupie
asked in iOS

PROBLEM WITH DEEZER

I am getting the error that others experienced.  Says Deezer is in listening mode on another device.  It is not.  My iPhone 11 Pro is the only linked device in the list.  I have just changed my password and got the error again.  Please can you fix this problem i really needed Deezer? 

1
Yula
Community Manager
13 days ago
N
ntilley905Groupie
asked in iOS

iOS App Switching Playlists

Hello! As of today for whatever reason my mobile app is repeatedly changing what playlist it is playing from seemingly at random. I have been streaming from Flow, and when a song ends it will change to a playlist I have favorited and downloaded. Sometimes this happens every song, other times it will play a few songs before switching. When it does switch, sometimes it just plays the new song and others it will play about one second and then pause itself.  I have an Apple Watch with the Deezer app installed but it is not running during this. I am listening via Bluetooth headphones and have not touched their controls. I have attempted to restart the Deezer app multiple times and have restarted my phone.  How should I go about resolving this? It has made the app completely unusable at the moment. 

4
Johnathan.Deezer
Community Manager
1 month ago
S
sachmo3005Groupie
asked in iOS

Deezer keeps switching back to a single track

Whenever i play playlist A it switches to a track in playlist B and only play that track. Doesn’t matter what I listen to.App is now unusable. If I delete the offending track from phone, it chooses another song in presumably corrupted playlist. Started happening after last update. 

5
Johnathan.Deezer
Community Manager
1 month ago
C
cltfGroupie
asked in iOS

Downloads Gone

My favourites, which I had downloaded onto my iPhone and iPad, are no longer downloaded although they still show as favourites.  Is there an easy way to get them back? 

1
Johnathan.Deezer
Community Manager
1 month ago
E
emanuelmatiaspeNew member
posted in iOS

Homepod + Siri not working for Favorites

Hey guys,Im having unexpected results when using Siri + HomePod mini (now running 16.3.1, but it was the same with older versions).I cannot play my favorites with Siri. Hey Siri, play my favorites. (“I couldn't find “My favorites” in your library”) 🤔 Hey Siri, play favorites. (“Now playing Favorites from Marvin Gaye”) 🤔 I cannot save a song to my favorites or Library. Hey Siri, add this song to my favorites. (“Deezer hasn't added support for that with Siri”) 🤔 Hey Siri, add this song to my library. (“Deezer hasn't added support for that with Siri”) 🤔Any ideas? Thanks,

2
E
1 month ago
L
ls1971Groupie
asked in iOS

How do I restart an inactive app?

I downloaded app today and have set some things to download. I’ve gone off and left it to its own devices and now it’s saying my app is inactive and I need to restart it to continue with the download. Any help would be appreciated

19
dee_dirk
Deezer Legend
1 month ago
M
Mat DudeGroupie
asked in iOS

Unable to play selected music. Connection with Deezer was lost.

When Deezer is working the quality of sound is great. However, when it’s not working, which seems to be a lot of the time I constantly get the error message “Unable to play selected music…. Connection with Deezer was lost”. All other streaming services I use (i.e. Sonos Radio, Apple Music, Spotify….) work seamlessly. I then spend about 30 - 40 minutes each day trying to get Deezer back on-line (re-authorise, etc….), which is time consuming and frustrating.I have purchased the Deezer family pack. I have 3 mini mac computers and 2 iPhones. All operating systems and software upgrades are up to date.It is incredibly frustrating. I am at the point that I’d consider cancelling my Deezer subscription and ask for a refund for any monies paid. Which would be unfortunate, as when it works it’s great.I have read through the standard FAQ’s and articles in the web, which have vague references to the issue, but nothing concrete in terms of long term resolution. Can you please offer some on-line help

2
M
1 month ago
B
Bianca BaumlerNew member
asked in iOS

new Airplay problem

I can no longer connect to my speaker. I simply cannot select my speaker anymore. But it is visible and otherwise works.  

2
Johnathan.Deezer
Community Manager
1 month ago
M
makshubGroupie
asked in iOS

iOS app lack google cast

Hi,I'm using the latest Deezer app from app store.I am on iOS 16.3 on iPhone 13 Pro. The app doesn't show Google cast button at all so I can't connect to my speakers.Tidal, Spotify, YouTube Music works and can cast normally. I have HK Citation speakers plus Nest Audio and Nest Mini

1
Yula
Community Manager
1 month ago
G
GallinhaNew member
asked in iOS

Cannot restore my subscription (despite having bought it)

My account is said to be already active when I try to use the partner offer. After putting my phone number where asked, no SMS is sent to me, instead,  a message saying my account is already active shows up with an option to log in to my account, but the button sends me to an error page and then to the app store. My progress ends there, as my account stays inactive. I’d like if someone helped restore my subscription. The same problem has already happened before and as it seems wasn’t fixed.

1
dee_dirk
Deezer Legend
1 month ago
V
VOCODNew member
posted in iOS

artist name

Hey I have try to every thing to find my name to verify my deezer account but I dont fint it no matter what..

1
dee_dirk
Deezer Legend
2 months ago
A
ankur AGroupie
posted in iOS

Cant play music on iphone SE, only Podcasts?

I have recently bought my daughter an iPhone and added the Deezer app as part of a Deezer family subscription. It will not let her play any music at all - unable to load, all songs are greyed out, not just the explicit ones. Nothing at all to do with Wi-Fi or connectivity as oddly it will let her play podcasts. Any ideas? I have checked all settings that I can.. thanks

1
Yula
Community Manager
2 months ago
CaraV
CaraVGroupie
asked in iOS

iPhone iOS16 doesn't seem to want to fully download playlists

My iPhone doesn’t seem to want to completely download playlists? My WiFi connection is quite strong with a very good speed & my playlists have been “hanging” as partially downloaded for days now? The green download line simply doesn’t move? And some songs have the green tick to suggest that they are downloaded to my device while others have a black tick?? Please help….

1
Johnathan.Deezer
Community Manager
2 months ago
M
Muhammad.AbdulkadirGroupie
posted in iOS

loading

hi whenever i try playing a song it’s not working it keeps saying error 

1
GropplerZorn
Deezer Legend
2 months ago
H
Howard 294Groupie
asked in iOS

Does Deezer work nicely with Alight Motion?

Will the Alight Motion Mod Apk will work nicely with my Deezer account? I want to know I can add the music from Deezer to the Alight Motion.

1
Johnathan.Deezer
Community Manager
2 months ago
R
rumelkamaly1Groupie
posted in iOS

can't edit playlist

I want to edit a playlist on my account. However it doesn't let me add nor remove songs. I don’t want to delete the playlist as it is linked to my home automation system; the playlist is called ‘new home background’ please advise  thanks 

12
H
2 months ago
D
Davion.Tinsley
posted in iOS

My songs keep disappearing on my playlist

My songs keep disappearing on my playlist 

9
Y
3 months ago
J
Judd BonhamGroupie
asked in iOS

No way to start music from CarPlay screen/Music does not return after phone call

Here is a better explanation of the title. When I plug in my iPhone 13 Pro Max on software 15.3 Apple CarPlay starts. Selecting Deezer gives me no option to start playing music from the CarPlay screen. When using any music app in CarPlay one of two things should happen. Either your preferred music player should start playing automatically on connection or,  you should see the Blue play button in the upper right corner of the CarPlay screen for you to actually start playing music. Deezer does neither of these two things. I have used about 5 different music streaming apps with CarPlay and all of them did one of the two options I gave above. Is there a setting I have missed somewhere that prevents Deezer from doing this? Every time I get in my Jeep I have to open the Deezer app and start the music on my phone first before I will be given the option to control the music from the CarPlay app. I don’t typically listen to the Flow feature in Deezer. Also, when I listen to an artist on my phon

14
G
3 months ago
TERMS OF USE DEEZER COMMUNITY SITE