iOS

Do you need help with Deezer on you iOS device? Ask your questions here!

  • 138 Topics
  • 646 Replies

138 Topics

S
Runaway Baby
SashRunaway Baby
asked in iOS

MS2004 error

I am getting MS2004 error all the time - I have seen posts that Deezer are aware of it and working on fixing the issues but it’s been going on for months!! Not to sound like a kid but… are we nearly there yet?! Driving me nuts!

17
L
Community Manager
1 hour ago
B
Tiny Dancer
B3nraminTiny Dancer
asked in iOS

Flow et répétition de chansons

Bonjour, Depuis quelques semaines, j’ai remarqué un “nouveau” comportement, complètement buggé, de Flow.J’écoute la chanson “A” , ça passe à la chanson “B”, je passe “B” pour la chanson suivante et là c’est “A” qui revient… Si ça ne s’était produit qu’une fois je dirais “Bon OK, ça a buggé, c’est pas grave” sauf que ce comportement de Flow se reproduit encore et encore de façon aléatoire, tous les jours...Parfois c’est toutes les 5 chansons, parfois plus… J’avais récemment vidé le cache pour éviter trop de répétitions mais au final j’en ai encore plus…Il arrive aussi que d’un jour sur l’autre flow me propose EXACTEMENT la même playlist que la veille… c’est juste aberrant….Je me dit qu’avec 200+ coups de coeurs, 12 playlists persos, 58 albums et 25 artistes… ça pourrait me proposer quand même un peu plus de “choix” que très, très (très) souvent les mêmes chansons voire les mêmes playlists encore et encore…

1
L
Community Manager
3 hours ago
DarthZilla
Runaway Baby
DarthZillaRunaway Baby
asked in iOS

Unable to play selected music. Connection with Deezer was lost?

What is the story with this…  I can’t find an answer anywhere out there about possible causes and solutions.

8
DarthZilla
Runaway Baby
3 days ago
A
Runaway Baby
awsteenohRunaway Baby
asked in iOS

Shuffle and repeat issue in car

Just got Deezer a few days ago. I’ve been testing it out and it’s been great aside from a few quirks. One of which is when connected to my car via bluetooth, the app will automatically go on repeat and when I try to turn off repeat it glitches and puts on shuffle and repeat. Wondering if this is a known issue with a workaround because I couldn’t figure out how to get it to normal play mode consistently. Pressing the repeat icon should definitely not alter the shuffle mode state. iPhone 13 mini running newest Deezer on iOS 15.7.1 via Bluetooth in a 2017 Jetta SE

6
L
Community Manager
4 days ago
W
Runaway Baby
wreckitroccoRunaway Baby
asked in iOS

Every playlist contains excluded artists and songs

This feature does not work. At all. I have clicked “Don’t Recommend This Artist” 200 times (200 artists that I greatly despise) and I have clicked “Don’t Recommend This Track” on almost 400 songs. It does not work; over 200 artists I HATE and every single track I have excluded are still littering every.single.playlist. I hate pop music and I clicked “dont recommend this artist” on over 200 pop artists. When I login, every single “playlists you’ll love” is comprised of only pop music and pop artists - “tiktok hits, pop rewind, 10’s pop rock, women of pop, lucky girl pop, sad pop, pop lust, soft pop”.I listen to metal, punk, alternative rock, and house music with no words. What is going on? I contacted support and have received no response so I am posting here in hopes of getting help. I am not paying for a subscription that shoves pop music into my face despite me clicking “do not recommend” on 200 artists that I despise. I have tried logging out, deleting the app, checking on my macboo

6
Yula
Community Manager
4 days ago
K
Tiny Dancer
KakowakTiny Dancer
asked in iOS

Deezer App disconnects from Google cast but music keeps playing

I am able to cast music successfully from my iPhone X Deezer app to my google cast device enabled speakers. I notice that if I swipe the app away and use my phone for other things and re-open the Deezer app, it forgets that it is still casting to my speakers. As such, I’m unable to skip tracks or adjust volume through the app unless I cast again - anyone else experienced this issue?

31
N
Tiny Dancer
12 days ago
R
Runaway Baby
robert123Runaway Baby
asked in iOS

Ad causing problem iPad Stage Manager

I’ve been using Deezer on my ipad for 2 years without a problem until now: A new ad by Deezer (AnimeVerse) launches in full screen mode on my connected screen when the main Deezer window is on my ipad. It is impossible to click on the ad, it completely blocks the screen and stops me working. When I close Deezer the Stage Manager configuration is then changed. To get it back to how it was I must mirror the screens in display settings, then un-select mirror to re-initiate Stage Manager. It appears that the developer of this Deezer Ad did not think of the new iPad Stage Manager or that someone might use Deezer on their ipad while they are working on a connected screen. Its an extremely annoying problem, Deezer: please help! 

3
L
Tiny Dancer
14 days ago
N
Runaway Baby
NikicaRunaway Baby
asked in iOS

CarPlay Deezer/Waze bugs

I use Deezer with CarPlay 4 years.  1. For some reason when I hang up a call, music does not continue every time.2. If I connect Deezer with Waze and CarPlay, almost every time after my ride when I disconnect USB cable from my iPhone13mini, I can’t pause music on Deezer! If I try it still continue to play (it’s just jump back to play). I can pause only if I disconnect Deezer from Waze, so the blue screen disappears from Deezer. This issues are not new. I tried everything last 4 years but nothing helped. Maybe someone here knows more?

2
N
Runaway Baby
15 days ago
F
Runaway Baby
Firecodeny531Runaway Baby
asked in iOS

Sonos troubleshooting

Just signed up today and having major issues using Deezer with my Sonos system.  Songs stop playing, they dont play on my entire group (get unable to connect try later or the message unstable network). Have no issues using my other music services. Any advise! Thanks

2
F
Runaway Baby
18 days ago
R
Runaway Baby
RikucRunaway Baby
asked in iOS

playlist order has reversed after upgrading to Deezer HiFi

I have a ‘Favourite’ playlist to which I add songs that I want to listen to when not listening to albums. Recently I reloaded to app to get HiFi quality and my list order had reversed. I used to have it so that the latest song was on top and I could listen to all my songs starting with the latest. Since reloading the app the song on top is the oldest and I need to now scroll through hundreds of songs to get the latest sing which obviously is the one I want to play the most. Can the list be revered? 

15
N
Tiny Dancer
27 days ago
T
Tiny Dancer
Teddy564Tiny Dancer
posted in iOS

can’t see the next song on playlist

I can’t see the next song on my playlist but I’d like to see the entire playlist how can I? 

1
Yula
Community Manager
29 days ago
F
Runaway Baby
Flo SamudioRunaway Baby
asked in iOS

refund

I need a refund because your charged me twice for my subscription 

1
awesomemac
Lover
1 month ago
M
Tiny Dancer
Marcelo BlumTiny Dancer
asked in iOS

Most of my downloaded songs desapear when internet is not avalilable like in flights

Most of my downloaded songs desapear when internet is not avalilable like in flights. it has never hapenned in many years using Deezer. Putting in offline mode didnt work. I have a family subscription and my songs are saved in HIFI quality. 

1
Yula
Community Manager
1 month ago
J
Runaway Baby
Judd BonhamRunaway Baby
asked in iOS

No way to start music from CarPlay screen/Music does not return after phone call

Here is a better explanation of the title. When I plug in my iPhone 13 Pro Max on software 15.3 Apple CarPlay starts. Selecting Deezer gives me no option to start playing music from the CarPlay screen. When using any music app in CarPlay one of two things should happen. Either your preferred music player should start playing automatically on connection or,  you should see the Blue play button in the upper right corner of the CarPlay screen for you to actually start playing music. Deezer does neither of these two things. I have used about 5 different music streaming apps with CarPlay and all of them did one of the two options I gave above. Is there a setting I have missed somewhere that prevents Deezer from doing this? Every time I get in my Jeep I have to open the Deezer app and start the music on my phone first before I will be given the option to control the music from the CarPlay app. I don’t typically listen to the Flow feature in Deezer. Also, when I listen to an artist on my phon

15
B
Tiny Dancer
1 month ago
G
Runaway Baby
Gretsch AbelRunaway Baby
asked in iOS

can’t download anymore even after having deletelld numerous albums and clearing cache

Even after having deleted numerous albums and clearing cache, the amount of albums keeps at 2000. 

1
GropplerZorn
Deezer Legend
1 month ago
F
Runaway Baby
Faranani Bruce BudeliRunaway Baby
asked in iOS

API Error

Hi please assist it’s been over a year and can’t login to my deezer app on my IPod 5th Gen running IOS 9 I have reinstalled the app multiple time with same error being triggered.  

1
Yula
Community Manager
1 month ago
B
Runaway Baby
bubus40Runaway Baby
asked in iOS

La musique se coupe 10s apres avoir lancé une musique ( télécharger ou non )

A chaque fois que je lance une musique, elle dure 10s puis s’interrompt et ne repars pas. Que la musique soit téléchargée ou non 

1
Yula
Community Manager
1 month ago
W
Tiny Dancer
wsjeTiny Dancer
asked in iOS

crossfade

Hoe does the crossfade work on my iPhone? I found it under settings but it doesn’t work. The button doesn’t slide?

1
Yula
Community Manager
1 month ago
M
Tiny Dancer
mikeywulsTiny Dancer
posted in iOS

searched songs not playing

When I search for songs and the results appear, when I click on a song it doesn’t play?? Any thoughts??

8
Yula
Community Manager
1 month ago
G
Runaway Baby
Geegee57Runaway Baby
asked in iOS

Deezer not updating albums to recently added

Hi Everyone,  So on my iphone when I go to recently added it shows all the albums in A-Z not recently added. This is annoying and I can’t seem to fix it. I have logged out, uninstalled the app, changed the settings, updated and even swapped iphone’s but still the same problem remains, it is driving me crazy.I emailed Deezer but they were no help and just sent me a video of it working on an iphone using the same model number and build.Any help on this would be appreciated 

5
Yula
Community Manager
2 months ago
A
Runaway Baby
a.schaijk6Runaway Baby
asked in iOS

deezer met reclame

Goede avond heeft 5maal jullie te berijken zonder resultaat.Deezer doe het niet goed steeds reclame.Heeft een jaar abonnement afgesloten.Mocht het zo blijven spant ik een rechtszaak aan.Mijn e-mailadres is a.sch****6@ziggo.nl

3
Yula
Community Manager
2 months ago
B
Runaway Baby
bjjRunaway Baby
posted in iOS

iOS skips first second of song over bluetooth

This didn’t used to happen playing Deezer over bluetooth from my iphone to my stereo, and I’m not sure when it started, but the first second or so of every song gets skipped, and then starts playing. Another clue - when I play a podcast, it skips DURING the podcast every few seconds or so… podcasts are basically unlistenable.Anyone else having this issue?iOS 15.7.3iPhone 6s PlusDeezer 9.35.0.2

1
Yula
Community Manager
2 months ago
T
Runaway Baby
twistmRunaway Baby
asked in iOS

4 mois offert

Je viens de abonnes au Deezer par carte cadeau mais je vaudrai savoir porquoi est prévu l’a débit si j’ai 4 mois gratuité avant de le première prélèvement  merci à tous 

1
Yula
Community Manager
2 months ago
P
Tiny Dancer
Perrycox9Tiny Dancer
posted in iOS

Error MS2004

Why am I constantly getting this error? Tried everything from troubleshooting..Driving me insane!   

45
M
Tiny Dancer
2 months ago
D
Tiny Dancer
DeGarcia.SDTiny Dancer
asked in iOS

mp3 not playing

My mp3 song being added are not playing. Its not even showing the option to play it. How can i get this resolved asap please

1
Yula
Community Manager
2 months ago
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