- - Knowledge base
Updates
Groups
Deezer 4 Creators
Request a Feature
Help Center

Home
Community overview
Troubleshooting
iOS

iOS

Do you need help with Deezer on you iOS device? Ask your questions here!

282 Topics
1,175 Replies

When you subscribe we will email you when there is a new topic in this category

282 Topics

Recently active

Most replies Most views Newest first

JarilaaRunaway Baby

asked in iOS

Homepos Mini starts playing ”wrong” account

I just bought a HomePod Mini and I assume I have set everything correctly to play Deezer with it. Now when I ask Siri to play Deezer, it respond that it starts playing Deezer from user name ”my wife’s name”. My wife doesn’t have any Apple product or even a Deezer account. She doesn’t even know what Deezer is. Our Wi-Fi network is ”nameless” so her name can’t come up from that. Using AirPlay on my IPhone to cast to HomePod works fine. But I would surely like to know why Siri on my Homepad is using a different account. Any ideas anyone…

4 hours ago

WinterCatRunaway Baby

asked in iOS

New releases: The page didn’t load error message

I’m trying to access some new releases, namely aespa’s Whiplash and HOYO-MiX’s No Dazzle, No Break but every time I get the error message “The page didn’t load. This content is currently unavailable due to a technical error or poor internet connection. Check your connection and reload the page.” Is there anything to be done about that? I’ve done most of the basic troubleshooting methods like turning the phone off and on again, logging out and back in etc. It’s also worth mentioning that both of the albums mentioned have multiple identical albums suggested when I search for them and all of them give me the same error message. As far as I know all of aespa’s and HOYO-MiX’s other releases are available with no problem.Something similar happened when I tried to access Come Play by Arcane and League of Legends but it also had two identical albums when searched for and one worked while the other didn’t. I’m on iPhone 14 iOS 17.6.1 and Deezer app 10.23.0.5. I’m located in Canada if it’s a lic

362

5 hours ago

deezer-rotiRunaway Baby

asked in iOS

carplay - continue where i left off

Usually in the morning I’ll start an album via CarPlay . When I arrive at work it’s still playing. When I return home from work ik want to resume playback but it appears the app has lost all knowledge of what I played that morning. I need to select the artist and album again, go to the last song played (if I cared to remember) and that last song will then start over. Is there some way to continue playback? Am I missing a thing? Missing my old cassette tapes 😉

359

14 hours ago

NachoferTiny Dancer

asked in iOS

I can't play songs from My MP3 on playlists, (Error: MS0675)

When I'm listening to a playlist I can no longer play added tracks from My MP3s anymore.When I play those tracks on my cell phone, the error code it tells me is "Error: MS0675"The little I've tried on the computer hasn't given me any problems.I have a paid Deezer subscription and deleting the application or the cache has not worked.

4986

1 day ago

Evil RaccoonRunaway Baby

asked in iOS

Random volume increase to maximum

For about two weeks, I have been having a problem with the music randomly turning up to maximum volume. I thought it was a problem with the old iPhone (XS), after several reinstallations of apps and updating the phone to iOS 18 the problem persisted. I replaced the phone and on the iPhone 15 the problem still occurs, but surprisingly at a lower frequency. Normalizing the sound in the app options did not help. Please help or I will have a heart attack. 😭

323

2 days ago

Tessa Merino OsoroRunaway Baby

asked in iOS

Deezer crashes on Apple Watch 10

Recently I bought an Apple Watch series 10 and when I want to go to my favourite playlist it crashes. Even when I want to go to downloads, it crashes. Has Anyone got the same problem? And how do I fix this?

928

3 days ago

vdataRunaway Baby

asked in iOS

Siri not working for bands

For a few months ago, Siri does not play musc from many bands correctly. For example, "Hey Siri play Take That on Deezer." just plays a Take That song (You and me) and other unrelated songs.

6210

6 days ago

ls1971Runaway Baby

asked in iOS

How do I restart an inactive app?

I downloaded app today and have set some things to download. I’ve gone off and left it to its own devices and now it’s saying my app is inactive and I need to restart it to continue with the download. Any help would be appreciated

158725

21 days ago

boterhoekjeTiny Dancer

asked in iOS

Deezer search function Aplle Car Play

Hi, i can’t find the search function in the Deezer menu on Carplay (VW golf MK8)

192

23 days ago

ZaznetkhersonLover

asked in iOS

Iphone 14 Pro Max app crushes

I'm installing version 10.17.0At first start app crush after login screen. After that all good, but today app crushed after add track to favourites

437

24 days ago

Alexandre.cmlRunaway Baby

asked in iOS

song added to wrong Artist

Hello, I’ve released a music with AMUSE but my music got to the name of another artist with the same name as mehere is the link of my musichttps://deezer.page.link/9XZseYHL7G1K99hW8i would need a new artist profile

224

26 days ago

AdriankaRunaway Baby

asked in iOS

deezer famili doesn’t work with homepod mini

I have an account in deezer family which I am not the administrator of. I have a separate account connected to the deezer family service. siri homepad mini only connects to the deezer administrator account. what to do?

121

27 days ago

davidh7471Runaway Baby

asked in iOS

New iphone hasn't synced my Deezer downloads

I have a new iPhone. I synced from my previous phone with no problem - except all my Deezer downloads - playlists and albums - are no longer downloaded. Is there a quick fix? Thanks David

242

1 month ago

NevdbestTiny Dancer

asked in iOS

deezer black screen on mac

i have updated my Mac to Sonoma 14.4 and my deezer remix screen is just black any ideas why? i have tried downloading fresh copy to deezer Deezloader_Remix_MacOS-4.3.0.dmg and i get the same results

1034

1 month ago

KakowakTiny Dancer

asked in iOS

Deezer App disconnects from Google cast but music keeps playing

I am able to cast music successfully from my iPhone X Deezer app to my google cast device enabled speakers. I notice that if I swipe the app away and use my phone for other things and re-open the Deezer app, it forgets that it is still casting to my speakers. As such, I’m unable to skip tracks or adjust volume through the app unless I cast again - anyone else experienced this issue?

140832

1 month ago

Kwabz11Runaway Baby

asked in iOS

Deezer mobile app keeps closing unexpectedly (crashing)

Hi,Over the past couple of weeks I've noticed that whenever I open another app (e.g. WhatsApp) or when my phone screen turns off due to inactivity the Deezer app closes and I have to reopen the app from scratch. This never used to happen in the past. Whatever updates you have done please undo it as this is highly impractical and extremely annoying, so much so that if it cannot be fixed I'll have no choice but to find another music app. I have tried clearing cache and restarting my phone, it didn't fix the problem. I'm using an iPhone XR, fully updated with latest available software.

844

1 month ago

tomllrRunaway Baby

asked in iOS

home page not loading

Hi, I recently downloaded deezer and was pretty happy but the home page is not loading for me at all anymore. It says i’m not connected to the internet but i clearly am, since the explore page works fine and downloads go through seamlessly. I also tried deleting, reinstalling, restarting my phone, pretty much everything and it doesn’t go away. I’m on a iphone 14 pro max. Any help is much appreciated <3

NusseltRunaway Baby

Hi, I recently cancelled my Spotify account and signed on to a Deezer Premium account due to their respective stances on AI generated contents.However, not being able to cast to Sonos, or not being able to play on Sonos whatsoever (due to known issues to Sonos with Deezer as added service) it will be difficult to keep using the service.

9018

2 months ago

Paul W FranklinRunaway Baby

asked in iOS

Chromecast always Disconnecting

Hi,When playing Deezer via chromecast from my ipad or iPhone, it stops and disconnects all the time. (Seems to do so more if i shut the screen of switch apps.) Doesn’t do so when i play from my imac via a browser. Very frustrating. I’ve got the most recent versions of the app. Any ideas? Thanks.

camcamLover

Hello, I seen that the AI Playlist beta is only for selected users. Are the people that have the beta version of the app getting this?

573

2 months ago

FriendlyfireTiny Dancer

asked in iOS

thousands of "favourite" tracks appeared in one day

My liked tracks have gone on the 02/08/24 from about 2,200 to over 5,000 tracks. All of these 2,800 new “favourite” songs show that they have been "liked" on the 02/08/24, if I scroll past these songs I finally find the songs that I have actually liked over the years. This issue is on all apps: Mac, IOS, or the web broswer.This is extremely distressing! help!

241

2 months ago

estcRunaway Baby

asked in iOS

iOS App doesn't play/move to next song when listening to songs on any playlist

I have a continual problem when using the Deezer app on my iPhone. When I am listening to any playlist via the app the playback doesn’t move onto the next song after the current one finishes. So I have to manually move to the next song. And this happens with each song.This happens only on playlists (either my own or Deezer curated ones), playing albums is totally fine and works as you’d expect.I don’t get this issues when listening to Deezer playlists via Sonos so it appears to be a problem with the iOS app itself.

362

2 months ago

BiAntonellaTiny Dancer

posted in iOS

paguei a assinatura, o pagamento foi realizado tenho o recibo

Meu pagamento foi realizado, está no próprio aplicativo em “gerenciar conta” ele foi debitado no dia 11/07/24, e hoje dia 25/07/24 não consigo acessar as modalidades que foi prometida ao virar assinante do “Deezer family”

2 months ago

awesomemacDeezer Legend

asked in iOS

Carplay black screen

Hi,I’m using the most recent update of Deezer, but somehow I can’t use Deezer.When starting Deezer everything works fine, but when using it again during driving (or standing still) every option can’t be used.Home, Favorites, Podcast or Liveradio, it doesn’t work.The only thing that still works is the button on the far right. Does anyone also has this issue with their iPhone, Deezer and Carplay?

10210

2 months ago

lukevdijkRunaway Baby

posted in iOS

iOs random pause

Hi,Does anybody use Deezer on iOs and have some playback issues. Sometimes when my music is playing it randomly pauses without any input from me. I am not accidentally clicking the pause button on the home screen.

14311

2 months ago

Page 1 / 12

Sign up

Already have an account? Login

Login to the community

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.