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Deezer not showing up as music service in Google Home

  • 16 November 2020
  • 9 replies
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Userlevel 1

Hello everyone.
I have a Deezer family subscription, and in the Google Home app on Android, I cannot get Deezer to show up in the list of music services. Note that Spotify does show up in the list (see screenshot).
Also, when I tap on “other music services”, nothing happens.

I really would like to use this because I have a Google Home device and I cannot play music on it if Deezer is not added as a music service in Google Home. I can, of course, cast Deezer to my device (like I’m casting to a chromecast) but I cannot use the speech recognition of the google home device and tell google “play Michael Jackson on Deezer” because it is not in the list of music services.

Thanks for any clue on this.

 

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Best answer by Rudi 17 November 2020, 12:46

Hey @raphael_cohen 

That's because Deezer isn't available for Google Home devices in Israel yet. I know it isn't good news, and trust me, we'd like to be one of Google's partners and have Deezer available worldwide. However, Google hasn't been on the same page about this and that's why we need to work on a country-by-country basis.

We're currently trying to bring Deezer Free for Google Home users in the countries we've already got. Once that's completed, we'll be pushing for more countries to be added. Your feedback here plays a big part on which one is next!

Thank you for your understanding and support :pray_tone2:

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Userlevel 7
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Hey @raphael_cohen 

That's because Deezer isn't available for Google Home devices in Israel yet. I know it isn't good news, and trust me, we'd like to be one of Google's partners and have Deezer available worldwide. However, Google hasn't been on the same page about this and that's why we need to work on a country-by-country basis.

We're currently trying to bring Deezer Free for Google Home users in the countries we've already got. Once that's completed, we'll be pushing for more countries to be added. Your feedback here plays a big part on which one is next!

Thank you for your understanding and support :pray_tone2:

Userlevel 1

Hey @Rudi . Thank you so much for your answer. I’m really happy to hear that Deezer for Google Home devices will be rolled out to Israel, and really impatient to try it. If you guys need a beta-tester when it will come, I would be glad to participate :wink:

Hey @Rudi , do you know if the same is true for Ireland?  Just bought a smart speaker, and the main reason was to use Deezer.  Speaker manufacture said Deezer was supported, shop said Deezer was supported.  Just tried to set it up and no Deezer in list of music services.  If not available any idea when? 

 

Kind regards,

John 

Userlevel 7
Badge +5

Same thing for Ireland @John Brackin in fact, before we put this on pause, Ireland and The Netherlands were top priority.

Once we're able to get close to Google on this again, I'm confident Deezer will keep this priority list.

It might take quite some time @raphael_cohen but if we need testers, I'll let you know :thumbsup_tone2:

Hi @Rudi, appreciate the response. 

I was reviewing old comments, and it looks like this has been going on for years now.  From your response, it sounds like there is no plan in place to add this service to additional countries.  There appears to be a desire, but that has not yet turned into a plan.

I ended up on Deezer because of a free trial years ago.  I liked it, and thought it was a good idea to support a competitor in this space.  If this is Google actively blocking the service, I hope action has been taken to raise this to the European Commission.  If it is Deezer that is not interested in offering the service in Ireland and in other countries, then I would like to know that this is the position.

As it stands, I’m considering getting a subscription with Spotify for use with our home speaker. I know I can connect another device and stream Deezer to the home speaker, but we got the speaker to remove this step. 

I’ll be patient for a little while longer, because I do like Deezer.

Kind regards,

John

Userlevel 7
Badge +5

Hey John @John Brackin 

Thank you for your honest feedback.

We worked with Google to get Deezer in more and more countries for about 2 years, yes. The plans were there. And then they were paused, for reasons we're unable to discuss in detail due to confidentiality - I personally don't know the ins and outs.

What we can say is that we haven't given up on expanding. So the plans are still there. We just accepted that the process is long and that we have to respect Google's way of dealing with everything because it's their device.

At the same time, we take the risk of losing wonderful and loyal users like you, which is priceless. So the best I can say, while we work on this in the background (Deezer Free first, then more countries, The Netherlands and Ireland first), is that we encourage you to communicate your need to Google as well. As far as I know, they have their own streaming service and another famous one as part of their options.

Let's be in touch :pray_tone2:

Hello,

I also enthusiastically subscribed to Deezer in the knowledge that it was supported by Google Home. To my disappointment I found out here that as a resident of the Netherlands i am also excluded from this service.

Using a vpn on my phone i could make Deezer available as a music service but i suppose you will have to reroute all traffic to make it work.

Please raise the priority on solving this issue.

Best regards,

Ronnie 

Userlevel 7
Badge +5

Sure thing @Ronnie_ trust me, we also want to expand our Google Home countries!

Feedback forwarded :thumbsup_tone2:

Well in Denmark we are having the same problem as in Irland and Netherlands. But I can stream from deezer app to my Google mest so for now its okay. But please tell the EU if Google starts to Block deezer 🤨.

Thank u for a great music service.

Peder

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