Subscription and payments

Hello everyone,  I signed up for Deezer a few months now and initially I had signed up through the app on my phone and noticed that Google play store charged me $1.03 extra for using their platform, so I came on here to ask for help. Someone said to cancel and then wait until the end of the month to repay but to use the website to pay there, which I did but I kept the app on my phone. I recently noticed that I got charge by Deezer $12.11 and then google charged me $1.03 extra, which I am assuming was for using their platform to use the app?  I guess I am trying to clarify, should I just use the website directly on my phone to avoid getting charged more? I don’t know how others use Deezer but now it seems, I might have just kept the original way to pay for the app because now I feel I am being charged slightly more. This is so frustrating. Thank you in advance!

Deezer stopped it's contract with A1 Croatia (or vice versa) and I had to subscribe to deezer directly. I used to be in deezer family and I wasn't the main account so when I logged in and choose the free first month deezer didn't choose to use my account but the admin's . How do I switch those two and get my old account back? 

Hello! I’m a member of a Deezer family plan, and recently started running into an issue where deezer emailed me to say my subscription was ending. No one else in my family plan has received these emails, and the person who owns and pays for the plan says there’s no issue on their end and that its paid. Deezer are now giving me regular annoying popups saying my subscription is ending and requiring me to hit an “i’ll stay!” Button and its making me worry i’ll lose access to my music. What can be done to fix this?

My account with 100s of songs not activated or deleted and charged for wrong one

When I'm jus t listening to music I like to scroll through songs I like and queue them up to play. I can't work out how I do this, what am I missing? I'm using the Android version (v6.2.30.88)

Deeper is not good. I dont like the UI, the selection, the music quality, or the availability for devices. Can I get a refund please. I will be canceling my account. 

I activated the wrong account..I need this one with all my playlists and saved albums..its been an issue for 2 weeks now please help! 

I know there is a Deezer duo option however when I check the subscription plans, I can only see family and single. Is there no Duo in Czech Republic ? Thanks!

Please change it to my profile .this is not the one..its been a week and no help

I have a fairly new account.. about a month old, and I recently got an error MS1002.  from what I understand, it has to do with fraudulant accounts. this is puzzling to me.  I do use a VPN on occasion, I pay a premium deezer account (I just ditched Spotify due to political reasons) .   I have contacted customer support about a week ago and and had little results… the only real communication was a request of a screenshot of the error…  then no response since then.  and I still cannot play any music (same error MS1002).   I have tried changing my password, deleting my cache (both the android app and the windows app)This frustrates me because I have paid for my subscription and I just want to listen to music.  Has anyone else received the same error?  If so, have you gotten it resolved?

I do not want my subscription you guys use my backup payment plan and I did not want this for the month I would like a refund and my services canceled today

I will not be using my subscription and I would like it canceled as you used my backup payment method and I did not want this for the month

When I click on a song, instead of playing it deezer either just goes through many songs very quickly and never stops or it plays a random track. I have a premium account!!! 

Bonjour, j’aimerai bénéficier de l’offre étudiante, je paye déjà le forfait premium et suis disponible pour vous fournir tous les documents justificatifs.  je reste à votre disposition pour toute information complémentaire,respectueusement,  

Paid for the wrong account..need help switching over to main account with all my saved music

My Family Account which we have had since 2021 lapsed after some payment issues and now that the payment has been made the account is active again but only the admin profile has been restored. The other 3 profiles and the independent account set up by my husband all show plan options when you log in.How do we restore them?2 emails have been sent to the support team over the last week and the lovely AI Melodie simply assures me that an agent will  be in touch after 24 hours but nothing ever happens.Any advice??

I payed for premium but it puts me on another account named amudet but I want  to go on my main account named AudreyGaonach

I’m absolutely aghast at the announced price increase (again!). I’ve been paying 10.99 EUR for the family plan, using only 2 members as Deezer doesn’t have other options. You are now increasing it to 19.99 EUR?!?! That’s almost double the price for absolutely no change in features.  Let’s pretend you are not already significantly more expensive than the other popular streaming service which offers plans for 2 people, can you explain how you justify charging this much in countries like Croatia?

Bonjour,Je vous contacte car j’ai été débitée de 14,99€ à la suite de 3 mois gratuits avant la fin desquels je me suis empressée de réaliser la démarche évitant le renouvellement. D’où mon étonnement face à ce prélèvement. Pouvez-vous m’éclairer et je l’espère effectuer un remboursement face à ce malentendu.Cordialement. 

Dzień dobry, anulowałam okres próbny lecz środki zostały mi pobrane. Bardzo proszę o anulację planu płatnego i zwrot 23.99. Na tą chwilę nie korzystam praktycznie wcale z serwisu

I want to delete all my favourite tracks and restart it but don’t know if there is a clear all button somewhere or will I have to physically go through them all?

I have paid for 1 month subscription and accept the payment on my band app . It is still writen that I did subscribe and I have not get any approval email. To confirm that . 

Hi! I recently joined Deezer and so far it has been easy to navigate. My question is, the subscription fee says it is $11.99 but I am being charged $1.02 extra. Does anyone know why? Is this tax? Which I find it weird being that all my other apps stick to the price they advertise.  I am curious to know why it isn't the amount advertise. TIA

В мене родинна підписка і таке враження що хтось мені взломав аккаунт чи можно то якось перевірити?