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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 968 Topics
  • 4,382 Replies
968 Topics
Jaime.Deezer
Community Manager
Jaime.DeezerCommunity Manager
published in Subscription and payments
We are now on Instagram! @Deezerhelp 📲News

Deezer is now closer to you than ever before!Realising that your rhythm shouldn't be interrupted by waiting for assistance, we've decided to launch our official Deezer support page on Instagram!We understand that getting a quick response is essential for you, and reaching out to us in the simplest way possible is too. That's why we've expanded our support networks to Instagram, a place where many of you gather, share, and connect.Now, to get help with your Deezer account, features, or any other technical issues, all you have to do is slide into our DMs 😉How to reach us? Follow us on Instagram @Deezerhelp #deezerhelp, click the message button, and there you go - our support team will be ready to assist you.Find us on InstagramQuick responses: We strive to respond to inquiries as quickly as possible, so you're never left waiting too long. Friendly service: Our support team is dedicated to spreading positive and helpful vibes. Expert advice: Whether it's a technical question or a feature

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archaic_email
Lover
6 months ago
J
Tiny Dancer
jean-pierre-lamTiny Dancer
asked in Subscription and payments
When switching subscription from family to duo: Keep two members safely ?

Hello,Currently, we have a Family subscription with five members. We now only need a subscription for two members, so we’d like to switch to the Duo plan. If I remove the additional members from our Family subscription, leaving only two, am I able to safely transition to the Duo plan while retaining both remaining members and all their favorites and saved settings?Thanks for your help.

121
Noam Asulin
Deezer Legend
2 days ago
W
Runaway Baby
wawrrgg442Runaway Baby
asked in Subscription and payments
problème d’abonnement

J'ai payé un abonnement le 26 septembre au jour d'aujourd'hui. Je voulais écouter ma musique mais cela n'a pas été possible car il me demande de rembourser que j'ai déjà payé. Cela m'a extrêmement énervé et déçu merci de me recontacter Au plus vite

102
Leonídia.Deezer
Community Manager
7 days ago
W
Runaway Baby
wawrrgg442Runaway Baby
asked in Subscription and payments
abonnement

J’ai payé un abonnement le 26 septembre au jour d’aujourd’hui. Je voulais écouter ma musique mais cela n’a pas été possible car il me demande de repayer que j’ai déjà payé. Cela m’a extrêmement énervé et déçu

122
Leonídia.Deezer
Community Manager
7 days ago
Q
Runaway Baby
Quentin DegliRunaway Baby
asked in Subscription and payments
Problème abonnement famille

Bonjour, je suis actuellement en irlande pour 6 mois, j’ai réactivé mon compte avec un code pour 1 an. Je souhaite partage labonnement famille avec mon pere et ma soeur actuellement en france le partage leurs est refusé. Merci de remedier a ce problème 

71
awesomemac
Deezer Legend
8 days ago
T
Runaway Baby
Tonya BrimbleRunaway Baby
asked in Subscription and payments
payment

Hi I have juts paid £14.99 and is still asking me to pick a payment plan when I have I can’t get all my music up ??? 

101
Nina Nebo
Deezer Legend
9 days ago
S
Tiny Dancer
s.rosenthalTiny Dancer
asked in Subscription and payments
subscription is not working

Im paying a deeper family subscription and in 2 months my family has been ejected without possibility of logging back on twice. We already sent an email asking for help, it was resolved and now it is back. What is the problem. How can it be fixed ASAP. It costs a leg for it to not work it is inadmissible. Once ? It happens I understand. Every month ? No. 

111
Nina Nebo
Deezer Legend
13 days ago
L
Runaway Baby
lore.ver.elstRunaway Baby
asked in Subscription and payments
Change bank account number

Is there a way to change the bank account number without canceling my subscription first? Thank you! 

193
Jaime.Deezer
Community Manager
14 days ago
F
Tiny Dancer
flaviesmnTiny Dancer
asked in Subscription and payments
abonnement etudiant

Je viens de souscrire à l’abonnement deezer étudiant mais je en comprends pas pourquoi je n’ai pas les 2 mois gratuits, pouvez vous m’expliquer ?

141
Nina Nebo
Deezer Legend
14 days ago
A
Runaway Baby
AnaishnRunaway Baby
asked in Subscription and payments
Payment problem

There was a problem when I wanted to change my current account to a student account and by putting my credit card I was charged €10.99

181
M
Lover
15 days ago
F
Runaway Baby
Felipe CostaRunaway Baby
asked in Subscription and payments
bug

Prezados,Sou assinante há mais de um ano e nunca solicitei o cancelamento de minha assinatura porém ao acessar minha conta, aparece um perfil de não assinante que me oferta opções de uma nova assinatura. Acredito que isso seja um bug, então podem verificar por favor, pois estou utilizando o aplicativo com anúncio mas meus pagamentos estão em dia. Agradeço. Cordialmente, Felipe.

141
CharlyMX
Tiny Dancer
16 days ago
J
Tiny Dancer
Javier FloresTiny Dancer
asked in Subscription and payments
no me deja iniciar sesion por medio de subcripcion de mercado libre

el dia de hoy me subscribi por medio de mercado libre a dezeer todo iba bien hasta que intente iniciar sesion me pidio contraseña para registrarme descargue la aplicacion puse mi cuenta y para mi sorpresa no me dejo acceder cambie la contraseña 6 veces y nada aun me daba la leyenda de que contraseña incorrecta a pesar de haberla cambiado varias veces incluso pense quiza es problema de compatibilidad con mi dispositivo e intente iniciar sesion desde mi pc y salio lo mismo exactamente llame soporte de mercado libre y dicen que mi cuenta esta activa que me contactara con soporte de deezer lo hice y no recibo respuesta mas que de un bot a mi correo que cambie la contraseña de nuevo y sigo sin poderlo resolver habra alguien de soporte que pueda arreglar dicho problema 

563
CharlyMX
Tiny Dancer
16 days ago
S
Tiny Dancer
sirmlundlovuTiny Dancer
asked in Subscription and payments
I would like a Refund

Hi. I subscribed for dezeezer with free trial. I got billed instead. 

121
Nina Nebo
Deezer Legend
25 days ago
S
Runaway Baby
Sharayle SnowRunaway Baby
asked in Subscription and payments
billing

Why was I charged 2 times for one month?

91
Nina Nebo
Deezer Legend
26 days ago
T
Runaway Baby
TED2077Runaway Baby
asked in Subscription and payments
put member to free if family isnt paying

My friend was paying for Deezer Family and he stopped paying , then another friend paid for Deezer Family and I can't join that link anymore , as the owner as in my friend has to kick me out !! Please add the option of leaving the family plan or make the members downgrade to free plan if the owner stops paying!! Thanks.

203
Nina Nebo
Deezer Legend
28 days ago
B
Runaway Baby
Baki ftwRunaway Baby
asked in Subscription and payments
problem

I have a question I have two numbers on yettel and I wont to know on what number is my deezer active

91
Nina Nebo
Deezer Legend
29 days ago
R
Tiny Dancer
ryan.fageehTiny Dancer
posted in Subscription and payments
Unfair price with old customer like me

I used to pay almost 200 SR now u raised the price the double to 400 SR... Only because I delayed to pay off my subscription!!!! ☝️ 🤨 

291
Jaime.Deezer
Community Manager
1 month ago
M
Tiny Dancer
Marie PoraTiny Dancer
asked in Subscription and payments
Student subscription issue

H

111
Nina Nebo
Deezer Legend
1 month ago
E
Runaway Baby
emmajd117Runaway Baby
asked in Subscription and payments
issue

I have subscribed to the plan of £14.99 a month. but. It isn’t not letting me download anything. 

163
awesomemac
Deezer Legend
1 month ago
Hairless Ape
Runaway Baby
Hairless ApeRunaway Baby
asked in Subscription and payments
How do i 'add to queue' or 'play next'?

When I'm jus t listening to music I like to scroll through songs I like and queue them up to play. I can't work out how I do this, what am I missing? I'm using the Android version (v6.2.30.88)

515350
S
Tiny Dancer
1 month ago
L
Tiny Dancer
louis.briquetTiny Dancer
asked in Subscription and payments
abonnement deezer etudiant

Bonjour, makgre un renouvellement de ma carte étudiante sur UNiDAYS je n’arrive pas à repasser à l’offre étudiante à 5,99e sur Deezer. Je suis bloqué à 10,99e. Comment résoudre le problème ? cdt

281
Nina Nebo
Deezer Legend
1 month ago
M
Runaway Baby
macieks24Runaway Baby
asked in Subscription and payments
Deezer nie ziała na Tv Panasonic

Cześć  Kolejny raz nie działa aplikacja Deezer na Tv Panasonic 65FZ800 

151
Nina Nebo
Deezer Legend
1 month ago
B
Runaway Baby
brian.bourguignon.9Runaway Baby
asked in Subscription and payments
change currency please

Hiwe recently move to France from the UKi changed by payment card (euro card) but it looks like I will still be charge in GBP, please can this be changed ?Thanks, Brian

191
Nina Nebo
Deezer Legend
1 month ago
T
Runaway Baby
ToniLRunaway Baby
asked in Subscription and payments
40% off annual deal seems to have failed after accepting and being charged

I accepted a 40% off for annual subscription. I did not think of taking a screenshot of what it said the price but I believe it said $103.99 and next year I would be charged 133.99. I was charged $166.49. My receipt on deezer says $154.09 (133.99 plus $20 for VAT whatever that means). It says my next payment will be 133.99 on deezer. My apple says it renews for $149.99. My email from deezer says I paid 133.99 and it renews for $133.99. To find out what it says online it says the annual $143.88 but there was a 25% off deal showing $107.99 as the new price. All prices are in CAD.  I am confused with why everywhere says a different price. I’m mad at myself I didn’t screenshot before I hit accept. I am angry I’m paying so much cuz I would not have paid without the deal. Idk what to do or if I am missing something. 

291
Nina Nebo
Deezer Legend
1 month ago
A
Runaway Baby
Alan.ChanRunaway Baby
asked in Subscription and payments
Unable to Search By Track

1) What's the issue? Unable to search tracks - search results only yield albums and playlists 2) When has the issue started (date)? July 2024 3) What's the brand and model of the affected device(s)? Google Pixel 8 4) What are the Deezer version and OS version? Deezer Version 8.0.19.4 , Android Version 14 I have been liaising with Deezer Support for a month now, specifically 2 persons- Giorgi and Azucena. I am unable to search by track name - I have a Family Premium Account.I have tried all the uninstall/reboot/wipe cache etc options - but none work. The Deezer Support Reps above take forever to respond. Mean time, I am still paying the full subscription fees for an incomplete app. 

202
Nina Nebo
Deezer Legend
1 month ago
TERMS OF USE DEEZER COMMUNITY SITE