Skip to main content

Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 1,042 Topics
  • 4,541 Replies

Recommended (3)

  • Login to Deezer

    Article by
    K
    Kevin Deezer
    Topic Login to Deezer

  • How do I cancel/unsubscribe from Deezer?

    Article by
    K
    Kevin Deezer
    Topic How do I cancel/unsubscribe from Deezer?

  • I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free

    Article by
    Jaime.Deezer
    Jaime.Deezer
    Topic I've paid for Deezer but I'm still being asked to subscribe/ Paid but still Free
1041 Topics
Jaime.Deezer
Community Manager
Jaime.DeezerCommunity Manager
published in Subscription and payments
We are now on Instagram! @Deezerhelp 📲News

Deezer is now closer to you than ever before! Realising that your rhythm shouldn't be interrupted by waiting for assistance, we've decided to launch our official Deezer support page on Instagram! We understand that getting a quick response is essential for you, and reaching out to us in the simplest way possible is too. That's why we've expanded our support networks to Instagram, a place where many of you gather, share, and connect. Now, to get help with your Deezer account, features, or any other technical issues, all you have to do is slide into our DMs 😉 How to reach us? Follow us on Instagram @Deezerhelp #deezerhelp, click the message button, and there you go - our support team will be ready to assist you. Find us on Instagram Quick responses: We strive to respond to inquiries as quickly as possible, so you're never left waiting too long. Friendly service: Our support team is dedicated to spreading positive and helpful vibes. Expert advice: Whether it's a technical question or a f

6104
archaic_email
Lover
J
Tiny Dancer
jaycraze51Tiny Dancer
asked in Subscription and payments
3 months for price of 1 offer not working

I recently received a email offering me 3 months for the price of 1 but when I click to accept the offer and sign in it offers 2 month free . I’m within the qualifying dates for the promotion can seem up redeem the offer

292
GropplerZorn
Deezer Legend
Z
Tiny Dancer
ZvfTiny Dancer
asked in Subscription and payments
Prevent family members switching profiles

Hi, I've just subscribed to Deezer family I would like that each profile will login directly to his profile and not be able to switch to other profile Is it possible ? Thanks

144632
I
Tiny Dancer
TamaraCWG
Runaway Baby
TamaraCWGRunaway Baby
asked in Subscription and payments
Can I make a kids profile on Duo?

Hi, I want to create a kids profile for my daughter but it's just the 2 of us and I don't want to pay for a 6 account family plan when I can just pay for Duo... I just can't seem to find out if kids profiles are available on Duo? Thanks for the help Tamara

363
TamaraCWG
Runaway Baby
S
Runaway Baby
sullyRunaway Baby
asked in Subscription and payments
why deezer is not working on Sonos?

I’ve been Deezer premium customer for 8 years and still can’t find a way get help? I’ll try here. I'm confused I thought I was on premium and see I’m on trio, have no idea difference’s is I want the best quality…I thought premium was. Deezer is not working on my Sonos…….atm…….I just noticed Sonos say you must use premium on there system for it to operate. is there problem Deezer and Sonos atm? Surely there can’t be I’d get a message service is down surely why am I transferred to trio ? I’ve been very happy Deezer over years kind regards Sully

304
S
Runaway Baby
G
Runaway Baby
GerasichkynRunaway Baby
asked in Subscription and payments
money back

Please, give money back, I don’t have Hi Fi , a will pay again from pc

71
Nina Nebo
Deezer Legend
K
Runaway Baby
KirkuRunaway Baby
asked in Subscription and payments
Unfair subscription costs of loyal customers versus internet price plans.

I am disappointed that Deezer increases my subscription yet offer the same plan £3 a month cheaper in the internet. This is not how to treat loyal and longterm customer. There no real means to contact or have a discussion with anyone from Deezer. We have now cancelled our plan due to this unfair and disrespectful behaviour towards loyal customer.

373
K
Runaway Baby
O
Runaway Baby
ohnoRunaway Baby
asked in Subscription and payments
Redirected to offers after choosing profile on fire tablet

When logging in to deezer using the Silk browser on a amazon fire tablet, after selecting the profile I’m redirected to an “offers” page. Same when I then try to open the player. All other devices work just fine.

123
Jaime.Deezer
Community Manager
T
Runaway Baby
Teresa HenshawRunaway Baby
asked in Subscription and payments
I can’t seem to cancel my subscription thought I just was getting one month free

I can’t seem to cancel my subscription. I thought I was only getting one month free. I can’t find it on my profile where I can’t cancel it.

71
awesomemac
Deezer Legend
G
Runaway Baby
georges naderRunaway Baby
asked in Subscription and payments
from Duo to Family

Hello, I created a family account and want my family to join. However one member subscribed to a duo account yesterday . Can I add him to the family and he gets his refund for his subscription . He only did it yesterday so not even 24h hour ago, but he is unable to join the family account because he already has a duo account now. How can he join the family account and get a refund for his duo?Thank you

101
Nina Nebo
Deezer Legend
C
Runaway Baby
Christopher MichaelRunaway Baby
asked in Subscription and payments
Unable to start a free trial, Melodie the AI bot is no help

I’ve tried 3 times, on 2 different computers, to sign up for a free trial. I get an error. I reached out to support and have only received replies from the AI bot Melodie. She keeps creating me new tickets and no real person gets in touch with me. The collection of ticket numbers I have accumulated: 7998377 7998375 7998368 7996610

285
C
Runaway Baby
F
Runaway Baby
fabienoffRunaway Baby
asked in Subscription and payments
Andrey

Hello. I can't add members to my family subscription.

655
GropplerZorn
Deezer Legend
M
Runaway Baby
murraydroverRunaway Baby
asked in Subscription and payments
Can the API search for music from a certain decade?

I am trying to retrieve music from a certain decade to set up a fun quiz with my friends on Deezer. We have to match the song to the decade is the idea. Thanks

294
Noam Asulin
Deezer Legend
Hairless Ape
Runaway Baby
Hairless ApeRunaway Baby
asked in Subscription and payments
How do i 'add to queue' or 'play next'?

When I'm jus t listening to music I like to scroll through songs I like and queue them up to play. I can't work out how I do this, what am I missing? I'm using the Android version (v6.2.30.88)

575759
jaredSTHLM
Tiny Dancer
R
Runaway Baby
RED PATRICKRunaway Baby
asked in Subscription and payments
I can't change the country of the account from Turkey to Ukraine

I can't change the country of the account from Turkey to Ukraine. I don't see the option to change the payment method. I wanted to add a credit card of the Ukrainian bank as a new payment method. This was possible before. Please explain the procedure. The subscription ends in February 2026.

364
Jaime.Deezer
Community Manager
P
Runaway Baby
paulmotler9568Runaway Baby
asked in Subscription and payments
Second account

Has anyone all of a sudden had 2 payments come out & deezer said you've activated a second account that you had no knowlege of ???? Not even received an email confirming a second account is active. When i've been in touch with them they say it's a hotmail account which is strange as microsoft changed to 1 drive several years ago and my hotmail account was deleted !!!!

263
Noam Asulin
Deezer Legend
N
Tiny Dancer
Nic3Tiny Dancer
asked in Subscription and payments
I see a withdrawal from Dir Market-Continuity

Hi, I have a Deezer subscription, and I was checking my payments. I now see monthly withdrawals/payments to Dir Market-Continuity, does anybody know if that is still the correct name of the payment of the subscription? It also says: Google*Google Play app G.Co/Helppayä IRL Does anybody recognise this? Best regards, Nic

131
Nina Nebo
Deezer Legend
V
Tiny Dancer
Vnlla13Tiny Dancer
posted in Subscription and payments
high subcription rate Philippines

Is there a chance or plan for deezer Philippines to lower back down or to have a equal subscription rate from spotify, apple music, and etc?

1633
Leonídia.Deezer
Alien SuperStar
R
Runaway Baby
richard kirbyRunaway Baby
asked in Subscription and payments
Do you want to offer a retntion offer?

Really don't want to leave, however do you want to entice me with a offer

121
awesomemac
Deezer Legend
A
Runaway Baby
anderscsRunaway Baby
asked in Subscription and payments
Uanble to activate Deezer family subscription

I have started a Deezer family subscription, but when my family tries to connect their accounts it fails with an error message.

141
Nina Nebo
Deezer Legend
N
Runaway Baby
NatanyaRunaway Baby
asked in Subscription and payments
Family Subscription convert to Independent Subscription

I want to break free from a family plan to an independent plan. I have followed the steps to change my email and password. But there is an error stating that the email address is already in use. I created a new email account on Gmail and tried using it as my new email address login but again it says email is in use.... But how I just created it in Gmail? What can I do to make my profile independent without loosing all my music?

141
Nina Nebo
Deezer Legend
J
Lover
JAO1Lover
posted in Subscription and payments
Len Blavatnik

Deezer is owned by Russian oligarch Len Blavatnik. I feel betrayed now. My subscription ends july this year but honestly, I want to leave as soon as possible and I want my remaining money back.

541
awesomemac
Deezer Legend
E
Runaway Baby
Emma.Louise.PilkingtonRunaway Baby
asked in Subscription and payments
Billing

I've had payment taken from my account earlier than it should of. It came out yesterday 25th February 2025 but said due 27th February 2025. Payment Last taken 27th January 2025. I've cancelled my subscription today for time being due to not using as much as I have been but end date is in 1 day which takes it to 27th February 2025. If deezer have taken the monthly subscription of 11.99 why is it ending tomorrow?

181
Nina Nebo
Deezer Legend
C
Runaway Baby
Craig SavageRunaway Baby
asked in Subscription and payments
paid

1mth used up. 9th Feb. By time 25th Feb used nothing. Why free? Why then resigning ? No use timetable ,give up. Use nothing nothing. No chance. No worries. Paid to be useful 1mth no payment. 1mth 1 payment. 1 payment nothing used. All 1 mth . 25th Feb nothing useful paid left to be paid. Nothing from 9th Feb to 25th Feb cost which hand is in. To me. Was 1 mth free? Should be 1 mth and it was free ,it runs out in 1 mth ,& no. Sorry if it offends my Deezer ! I still have not stopped something I paid to start! It stopped something I started with payment about nothing. I started with free . I stopped at nothing . Nothing was all there ,after I paid after it should be about . Nothing. Hi Deezer !? Fk.u.

181
Nina Nebo
Deezer Legend
T
Tiny Dancer
Tomek KopećTiny Dancer
asked in Subscription and payments
problem ze zmianą konta

Dzień dobry, Proszę o pomoc w zmianie loginu oraz hasła. Obecnie mam wykupioną subskrypcję na na 1 rok a konto jest przypisane do adresu e-mail tomkop1@poczta.fm który jest już nieaktywny, przez co nie mogę dokonać zmian z poziomu aplikacji.

141
Nina Nebo
Deezer Legend

Hits of the moment

TERMS OF USE DEEZER COMMUNITY SITE