Subscription and payments

je souhaiterai recuperer mon compte a priori  annulé suite a pb de rgelemnt

Yesterday my premium was stopped, and that's really sad😢 Will it be automatically extended?

I have deezer premium activated through my operator and it tells me to use the free version.

When I'm jus t listening to music I like to scroll through songs I like and queue them up to play. I can't work out how I do this, what am I missing? I'm using the Android version (v6.2.30.88)

Similar to https://en.deezercommunity.com/subscription-and-payments-5/can-i-claim-the-vat-back-i-m-based-in-the-uk-80677?tid=80677&fid=5 , I am in need of VAT invoices for my business (I play music at my office).The FAQ is unclear here: https://support.deezer.com/hc/en-gb/articles/115004525565-Find-Your-Deezer-InvoicesI basically need the correct company name + VAT identifier to be present on the invoice.I can’t find any way to configure this in the Deezer system: did anyone find a way to do it?Does anyone have an example VAT invoice from Deezer?

I sent this message to customer support, but I'm not sure it ever reached a real person. This post is essentially a duplicate of the message I wanted to send to the Deezer team—or at least to someone working on the service who might actually get to read it.Dear Deezer Team,Today I logged into Deezer and discovered that the complimentary Premium subscription for users in Ukraine has come to an end.I simply wanted to thank everyone at Deezer who made this support possible. Over the past years, you gave people the opportunity to listen to music, no matter what they were going through or where they were. It was a kind and meaningful gesture, and I truly appreciate it.Although I'm sad to see this program end, I understand that it could not last forever. Now it's our turn to support you by becoming paying subscribers.Thank you for everything. I'll be staying with Deezer.With gratitude,Roman

I have a family account and invited my wife to be a member, but her profile is locked when I click members and I get an error message saying, "The member uses a different member to log in." What does that mean? What are the implications?

Bonjour , j’ai annulé mon achat mais il continue malgres que je l’annule plusieurs fois et ce après ma période d’essai maintenant deezer me réclame 133€ et j’aimerai cesser ça .

Hello, I keep finding music saved to my favourites and playlists that I have not set up or even listened to and also saying someone is listening the same time as I'm using my account. I have tried resetting my password, logging in and out and still having these issues??

I need refund i dont use deezer  , can you refund me 16 euros 

I have a Premium account since 2018 but i have a free account since yesterday.i paid every month my subscription please reactivate my account asap

I updated my subscription from a single user to a duo for my daughter. I download the app on her phone it was not easy to try and set up her duo. It first made her an account to be charged on, so I cancelled that one. Then I sent her the link that says I am paying for her subscription. I checked her account and it says it had expired in January of 2024, but does not say anything about expiring in within 30 days. Eventually I think I connected her to my account but then I got an email that said her account is about to expire 6/17/26 and that she would have to pay $14.99, but I already paid for her account. Why will she be getting charged if I already connected her account with mine. I see her name on my account, it says I have duo and I can go back from switching accounts. Why is this so difficult?? I changed from Spotify to here because of all of their politics, but they made things easy. I have had so many issues since opening this app. Can you just make things a bit easier?? I feel l

Bonjour , mon cas je pense est assez fréquent avec un essai Deezer pas résilié à temps. Je ne suis pas comblé par l’abonnement et je ne souhaite pas me réabonner car j’ai prévu un autre projet avec l’argent de cette abonnement. Serait-Il possible d’effectuer un remboursement s’il vous plais ?

suspendieron mi cuenta de 3 anos family sin ninguna notificación hace 3 meses casi que intento una respuesta, deseo el servicio devuelvo como en el contrato, los precios ahora son otros nu tuvo ninguna explicación, aca en argentina hay derechos de los consumidores, deseo que eso sea arreglado, conozco los derechos. porque eso es una acción de mala fe al consumidor, yo quiero mi plan como estaba hasta dos meses. asi dice la ley aca.La omisión en lo que solicité será interpretado como acto de mala fe y en el caso de rechazo expreso o tácito al presente reclamo lo mismo configurará una infracción a la Ley de Defensa al Consumidor 24.240, por los daños causados por su servicio (art. 5) el trato digno (art. 8 bis), cumplimiento de reclamos (30 bis y 31) Resolución 8/2003 de la Secretaria de Comercio de la Nación, por lo que solicito cumpla con mi reclamo en forma inmediata, además de las sanciones previstas en la LEY 6121/2018 2. Cualquier daño directo, dado el menoscabo sufrido, solicitaré

Okay so put the app on my phone I didn't really go into any great detail on it until recently which I added my birthday I never asked for a premium subscription but it gave me one and took my money when I never asked for it I haven't even added any type of card at all to the account at all you hear me but yet they charge my PayPal account $11.99 with my PayPal card has never been put on the app never has I don't even understand none of this and you can't talk to a human being yeah I don't like this this is BS at the top level That's my idea you know what my idea is I'm fixing to report this app and the people that don't seem to wonder support it like they should the people who developed the app and give then live human beings to speak to about this yeah I'm pissed off people Y'all got cards they should have never been even charged I'm mad at PayPal too this is so wrong I'm 68-year-old retiring and I lived on a very small budget All I do is put the app on my phone never ask for nothing

After subscribing newly via verified student account, the app appears as if I dont have a premium account. It doesnt allow me to choose songs. And if I want to reverify my student account via the premium page, then the student offer is not there.How shall I tackle this ?Thanks

How can we transfer Apple Music playlist to deezer?

My old account was deleted with all fvourite music,žPlease helH

I want to delete all my favourite tracks and restart it but don’t know if there is a clear all button somewhere or will I have to physically go through them all?

When logging in to deezer using the Silk browser on a amazon fire tablet, after selecting the profile I’m redirected to an “offers” page. Same when I then try to open the player. All other devices work just fine.

Whenever I try to make a purchase it won't let me because the person who on the phone before me he keeps going to their Gmail and saying I need to type their password in to confirm it.. for some reason it won't put me on my Gmail I downloaded it for my Gmail account like the Gmail Play store and everything and it still won't work. I don't understand how to fix it I'd like to make a purchase at least try to retrial but I can't because every time my card number and it won't let me do it.

мой младший брат случайно оформил подписку прошу отменить подписку и вернуть деньги пожалуйста, это сообщение я вам уже писал в службу поддержки но вы таки не ответили мне прошу обратить на это внимание!!! premium deezer

I’ve signed up as a student via uni beans but, it’s saying I have a free account still. 

I don't see playstore subscription as a payment option in the app when trying to change payment method. Only direct credit cards. Is it not available in some countries or do you need to do something in the Deezer Android app for it to show up eg link your Google account ?

Hi I installed Deezer family so my partner in the Philippines can use it as I live in France.....after taking the payment for one month he can't join as in a different country....so completely useless and money wasted. If you can't sort it out so he can join on my account I will probably have to delete and use a platform more adapted for my needs.