Skip to main content

Android

Do you need help with Deezer on you Android device? Ask your questions here!

  • 804 Topics
  • 3,977 Replies

Recommended (1)

804 Topics
J
One Hit Wonder
J.POne Hit Wonder
posted in Android
Shuffle button missing while casting from Deezer Android app to anything.

Like the title says, shuffle icon disappears the moment you start casting. I wonder what possible reason you would have for this behaviour?

957114
J
One Hit Wonder
S
One Hit Wonder
Sanjeev DasOne Hit Wonder
asked in Android
Why does Chromecast not work?

I am trying to cast to my Chromecast on Nvidia Shield. It starts up and then stops with a message that someone else must be listening. There is no one else. Why doesn't casting work?

3837111
K
Rising Star
F
One Hit Wonder
FahnjimOne Hit Wonder
asked in Android
How to stop auto play on Deezer - when last track ends

Hi I simply want to stop deezer automatically playing new/random music when my track/album ends. Not interested in recommendations, I just want to control what I to listen to (at all times), not what some AI thinks I want. This is easy in spotify, but I can't find this simple setting in Deezer. Trial started today This is a deal breaker, I like the app so far. Android - Samsung S9 - deezer up to date

713985
D
Guitar Hero
S
One Hit Wonder
sg987321654One Hit Wonder
asked in Android
Error: failed to play. The requested content is not loading

I keep getting this error pop up, not sure how to fix it. I've tried a few things Remove SD card, uninstall Deezer, clean phone cache, restart phone, reinstall deezer. Same error pops up straight away again. I only started noticing this error recently. I have an Lg g6

2524082
J
Rising Star
A
One Hit Wonder
AlliB83One Hit Wonder
posted in Android
Closing app music keeps playing in the background

When closing the app down the music i am playing still plays in the background so i then have to open the app again, pause the song and then shut the app. It never used to do this...any ideas??

1165166
T
Roadie
D
One Hit Wonder
Desert FamilyOne Hit Wonder
asked in Android
Song skipping like a scratched cd

I am using a Moto z2 play Android phone. In the last 6 months I've started to notice my songs are skipping like a scratched cd and have been producing this popping noise. It started out on just one or two songs but not is like every 5th song. And it is always the same songs. I have I downloaded the playlists that seem to be affected and have uninstalled the Deezer app, restarted my phone and then reinstalled Deezer. It fixes it for a few weeks and then its back.

218358
Jaime.Deezer
Community Manager
O
Guitar Hero
Olga.IvanovaGuitar Hero
posted in Android
Why are my favourite tracks on Deezer are not downloading?

Not downloading* Hi all! I recently added a couple of tracks to favourites, but alas, they aren't downloading. Never happened before. Before you ask: - Yes, I am on, WiFi and it's working. - Yes, I have the download toggle switched to green. - It doesn't download on cellular either. - Yes, I have enough storage space on my device. - Smart cache is > than Deezer files size. I would rather refrain from cleaning the cache completely, as it will take me hours to download everything again. Thanks in advance for all your suggestions and workarounds, I really appreciate it!

785855
Scarletioshub
Hitmaker
I
One Hit Wonder
IskanjeOne Hit Wonder
asked in Android
Crappy support for Chromecast

I'm using Android phone and Chromecast Audio to stream music to my home stereo. Chromecast support in Deezer is crappy and unreliable. Often the connection is a hit-and-miss, sometimes works and sometimes not, and often requires several tries to get the connection going. No error or anything, just spinning the progress circle with "Only a few seconds left". Also happens if I try to cast from Deezer web player to Chromecast. Lately I haven't been able to connect that at all. Needless to say it all works with Spotify and SoundCloud without any issues. And the Deezer desktop app would not open at all on M1 Macbook... I wish Deezer would work, but this is really annoying. If anyone from support reads this, I can send more details if that would help to solve these issues.

152855
Leonídia.Deezer
Ultimate Superstar
E
Guitar Hero
exogadgetGuitar Hero
asked in Android
The requested content is not loading. Error: MS1002

Doesn’t matter what software I use, I’m getting this error: "The requested content is not loading. Error: MS1002"In freshly installed Android app, in Windows 10 app, just in browsers - MS Edge, Firefox, Waterfox, never mind. I logged out/in, cleaned cookies, caches etc.

107855
T
Rising Star
U
Rising Star
UrmelausmallRising Star
asked in Android
Random Playback of downloaded content

Hello, today I noticed a Strange behavior at the Android App. If I click on random Playback at the download section, the app plays all my content not only the downloaded. If Offline Mode is selected everything is fine. Seems like the Button mapping is wrong

82150
W
Rising Star
H
One Hit Wonder
Heidy JallaiOne Hit Wonder
asked in Android
Error Loading - Almost there, only a few seconds left

Hello! When i want to listen music it only shows this and it doesn't stop. Is there something wrong with my phone? Or is it something else?

862050
N
Roadie
D
One Hit Wonder
Dominic3000One Hit Wonder
asked in Android
Download Music not loading in offline mode

So for a while now I've been have a problem with deezer and the offline mode They advertise that you can download and listen to your music offline provided that you're a paid subscriber. So my question is why cant i listen to my downloaded music offline even my favorite list shows me an error when im in offline mode and I'm a paid subscriber can someone please give me an answer Because at this point I feel like deezer is a rip off coz you pay every month download your music with your data then still have to use your data to stream music even after it's been downloaded which is not okay its like paying a double subscription or even more

462546
Leonídia.Deezer
Ultimate Superstar
S
Rising Star
SabieRising Star
asked in Android
Favourite playlist no longer playing in recently added order

Hi I have enjoyed Deezer for over 5 years and since recent updates, my favourite playlist seems to have a bug. Whenever i want songs to play in recently added order, it plays in default order instead. I have tried deleting app and re installing, i have tried logging in and out. I have tried logging onto my desktop and it is the same there too. How can this issue be fixed? I am not happy with my playlist as a result, so annoying :(

129144
P
Guitar Hero
C
One Hit Wonder
CharlizeOne Hit Wonder
asked in Android
Playlists keep refreshing/ jump to top song

Each time I lock my phone, the playlist I'm in (i.e., my favourites) refresh/ jumps to the top. This requires me to then, scroll down through roughly 2000 songs to get to the location I last stopped at before locking my screen. How can I fix this ???

68743
N
Rising Star
S
Guitar Hero
Suus77Guitar Hero
asked in Android
Since a while I am unable to listen to NPO Radio 2 (Netherlands) anymore

Since a while I am unable to listen live to NPO Radio 2 (Netherlands) anymore. Does anyone have an idea what is going wrong? I have already installed the app again and logged in again as well a few times. It's giving the notification: try-out again.

33940
W
Roadie
Milan Van Laar
Hitmaker
Milan Van LaarHitmaker
asked in Android
songs are greyed out or playing wrong version/mp3's not showing album art anymore

Hi, Loads of songs are greyed out in favourite tracks and other playlists and sometimes even in artist pages. the only way to play them is by looking up the song and play it from the search page. the songs that are greyed out are always the same songs (for example “secret story of the swan” by “iz*one” or “whistle” by “blackpink”) even when logging in to a different account or using a different device. Some songs are playing the wrong version when i play them from my playlists. for example if i click on the korean version of “as if its your last” by “blackpink” it will actually play the japanese version intstead of the korean. the only way to play the correct version of all the songs that are playing in the wrong language is by going to the artist page and play it from the album the song is in. the weird thing is that is the exact same song as it will say that the song is in my favourites, but when i play it from the artist page the language will be correct. Most of my Mp3 files are no

85836
M
Rising Star
mdmrx
Hitmaker
mdmrxHitmaker
asked in Android
Android auto - Deezer problem. No last song at the begining.

the problem started about 3 weeks ago and still hasnt been fixed. in the past when I got into my car and my phone connected the touch screen of my car, android auto started automatically via wi-fi, left half of the screen showed “google map” right half used to show the last song I listened. now right half shows a black screen. passive “play and forward buttons” and writes Deezer, Touch to open. blue box must show the poster of the album. instead of “deezer, touch to open” I must see the name of the last song. buttons must be active in yellow box. when I touch, it goes to main page of deezer which looks like as if it is on my mobile phone. maybe the new gui makes that problem. check the main page of youtube music at Android auto on screen. in the past yt music and deezer main pages were similar. this is new gui of deezer on screen: when I have the blank-black screen, I open deezer from my mobile phone and last song info comes to the screen immdiately. so I can understand that either dee

102635
mdmrx
Hitmaker
J
One Hit Wonder
John GOne Hit Wonder
asked in Android
Deezer App won't work with Samsung Smart Hub

Hi there, I have a Samsung Smart UHD LED TV UA75JU6400. I downloaded the Deezer app through Samsung Smart Hub and it comes up with "Deezer server is not responding. Please try again later. Press exit to exit the application" I downloaded it yesterday and tried again today but no dice. Internet connection is working fine. It doesn't even go to a login page. This is the first image that comes up when I click on the Deezer app. Is there anything additional that I should be doing? Would appreciate some help. Many thanks John

263534
Yula
Ultimate Superstar
V
Rising Star
Vanishree.PillayRising Star
asked in Android
photos

I can't see the images/photos on my playlists and the tracks I have downloaded. Please assist.

27330
V
Rising Star
T
Rising Star
tino.lRising Star
asked in Android
Deezer connect on Android app crashes Chrome browser tab

Hi all, I’ve got the app installed on my Samsung S20. When use the deezer connect option so I can use it to control either the browser tab in chrome, or the desktop app (both not open the same time), on my computer, it connects, but the screen flickers on the phone as it looks its trying to do some task over and over and at the same time crashing the browser tap or app. Unable to play a single thing. The error in the browser tap or the installed deezer app on the computer basically says “an error occurred, please try again later”. Have not been able to get this working. Any ideas? Computer runs Windows 11 64 bit and the browser is Chrome which is up to date. Desktop app I guess is the latest. It seems to update itself from time to time when I launch it. Any ideas to get this fixed is welcome.

21930
Johnathan.Deezer
Ultimate Superstar
N
One Hit Wonder
Nicholas ConradOne Hit Wonder
asked in Android
Android - Home Screen Widget - Breaks when Casting

Hi! New to Deezer, just checking it out for the first time today after Spotify removed the Android widget feature. Unfortunately, I'm having a little trouble with Deezer's widget too. It starts out working as expected, I can start/stop, skip, etc... But then I open the app to Cast, and upon returning to the homescreen, the widget no longer displays playback controls, rather it just says "Open Deezer". This is not ideal, but fine.... Except that if I click the widget to open Deezer, Deezer does not open, rather the widget goes blank, and will no longer work until I uninstall and reinstall the whole app! I tried just removing and re-adding the widget, but unfortunately, after initiating a cast apparently, the 4x1 playback widget ceases to exist in the widget picker. Troubleshooting steps: I have uninstalled and reinstalled the app, this works until the next time a Cast is initiated. I have moved to the beta version of the app, this worked until the next time I initiated a Cast. I have a

99730
L
Roadie
N
One Hit Wonder
nrvncntcmpsOne Hit Wonder
asked in Android
Require API auth to login again

I was in the middle of adding songs to my playlist when I automatically logged out of Deezer. I tried logging back in and it is saying "Require API auth". I already tried re-installing the app and it still does the same thing. Please help.

229129
Leonídia.Deezer
Ultimate Superstar
H
Rising Star
Hotzigetty
posted in Android
Unable to view downloaded music

Deezer android 7.0.3.1, unable to view downloaded music page when offline (the whole point of downloading). It keeps saying unable to load page. This is really frustrating!

83628
D
Roadie
R
Hitmaker
Rustam GimadiyevHitmaker
asked in Android
Google assistant can't play albums or artist on Deezer

Hi! When I am asking to play something specific on Deezer, google says that something went wrong. I am on Android 11 and Oneplus 8 Pro.

85528
Jaime.Deezer
Community Manager
I
Guitar Hero
isteenGuitar Hero
asked in Android
Android app crashing constantly

Today my app on my Samsung phone started to crash every time I select an album from an artist - any album from any artist. I have reinstalled the app, restarted to the phone, but nothing helps. I see from the users on Google Play Store that other users experience the same problem. Is there an update on the way, or how to solve the problem?

137127
Leonídia.Deezer
Ultimate Superstar
TERMS OF USE DEEZER COMMUNITY SITEAccessibility statement