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isteen
Guitar Hero
September 26, 2023
Answered

Android app crashing constantly

  • September 26, 2023
  • 26 replies
  • 1543 views

Today my app on my Samsung phone started to crash every time I select an album from an artist - any album from any artist.

 

I have reinstalled the app, restarted to the phone, but nothing helps.

I see from the users on Google Play Store that other users experience the same problem. Is there an update on the way, or how to solve the problem?

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      Best answer by Nina Nebo

      Hi @isteen !

      maybe you need update the app and your phone software :

      First, if you're not on the latest version of the Deezer app, update it. You can see the latest update for your phone here. It is also worth updating your phone's operating system.

      here is helpful link 

      Problems With Playing Music On Mobile

      https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

       

      26 replies

      Nina Nebo
      Superuser
      Nina NeboAnswer
      Superuser
      September 27, 2023

      Hi @isteen !

      maybe you need update the app and your phone software :

      First, if you're not on the latest version of the Deezer app, update it. You can see the latest update for your phone here. It is also worth updating your phone's operating system.

      here is helpful link 

      Problems With Playing Music On Mobile

      https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

       

      💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
        Guitar Hero
        isteenAuthor
        Guitar Hero
        September 27, 2023

        Hi @isteen !

        maybe you need update the app and your phone software :

        First, if you're not on the latest version of the Deezer app, update it. You can see the latest update for your phone here. It is also worth updating your phone's operating system.

        here is helpful link 

        Problems With Playing Music On Mobile

        https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

         

        Hi Nina

        All your suggestions has been tried, but that didn't solve the problem. Thank you for trying anyway 

          awesomemac
          Superuser
          awesomemac
          Superuser
          September 27, 2023

          Hi Isteen,

          I’m trying to find a pattern:

          • Which Samsung phone are you using?
          • Which Android OS is your phone using?
          • And can you check the Deezer version number? Should be 7.1.3.104
            Guitar Hero
            isteenAuthor
            Guitar Hero
            September 28, 2023

            Samsung a54

            Latest OS (updated yesterday)

            Deezer 7.1.3.104

             

            Thanks for your efforts 

              Guitar Hero
              isteenAuthor
              Guitar Hero
              October 1, 2023

              I just discovered something.

              The issue is on my Samsung/Android mobile phone.

              My iPad/iOS does not have that problem, but here comes the strange part - I just installed Deezer on my Android tablet, and the the problem appear on that tablet, too!

              Looks like and Android issue, and it has stopped me from upgrading crom the free version to the premium version of Deezer

              awesomemac
              Superuser
              awesomemac
              Superuser
              October 1, 2023

              I’m wondering: Are you using Chromecast by any change with your Android phone or tablet?

                Guitar Hero
                isteenAuthor
                Guitar Hero
                October 1, 2023

                I’m wondering: Are you using Chromecast by any change with your Android phone or tablet?

                Not to play music, I never get that far. I search out a band, choice an album....and the app crashes at that second

                Nina Nebo
                Superuser
                Nina Nebo
                Superuser
                October 1, 2023

                @isteen 

                Deezer may play one song and stop playing music. This might happen if you have switched battery saver mode on on your device. Antivirus software may also cause Deezer to stop playing music. These types of features and applications may cause problems with AutoPlay or any apps running in the background.

                💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
                  Guitar Hero
                  isteenAuthor
                  Guitar Hero
                  October 1, 2023

                  I don't play music, Deezer never let me get to that point. Let's say I look up the band Cheap Trick. The I want to listen to their compilation album Sex, America, Cheap Trick. When I click on that album, Deezer jumps to the start/front page of Deezer. When I do it againg, then the moment I click on the album Deezer crashes. It happens on my two Android devices, but not on my iPad 

                  Nina Nebo
                  Superuser
                  Nina Nebo
                  Superuser
                  October 1, 2023

                  @isteen 

                   Maybe you need free up space !?

                  Check android storage and memory .

                  💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
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