Answered

Require API auth to login again

  • 9 September 2019
  • 11 replies
  • 216 views

I was in the middle of adding songs to my playlist when I automatically logged out of Deezer. I tried logging back in and it is saying "Require API auth". I already tried re-installing the app and it still does the same thing. Please help.
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Best answer by Frustrateddeezeruset 23 September 2019, 20:16

I found that if I logged on using my desktop computer I could access my account and after that my mobil account worked too. It's a nuisance to have to do that as I mostly use my Deezer account when I'm on the move.
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11 replies

Userlevel 7
Badge +7
Hi there @nrvncntcmps

Sorry that's happened. I've had a look at your account and performed some due maintenance and also sent you a password reset email. Please try changing your password and logging in again. Let me know if it helps 👍🏼
I’m having the same problem. Thought at first it was because I was trying to play Deezer through car but I can’t log on at home either
Userlevel 7
Badge +7
Hey @Frustrateddeezeruset

Sorry that's the case. I've carried out maintenance in your account and sent a password reset email. Let me know if the issue persists.
I found that if I logged on using my desktop computer I could access my account and after that my mobil account worked too. It's a nuisance to have to do that as I mostly use my Deezer account when I'm on the move.
Userlevel 7
Badge +7
Thanks for reporting it back @Frustrateddeezeruset. But have you reset your password as I suggested?
No, as it was working I haven't reset the password.

I changed phone and get this error everything I try logging in! Can you help?

Userlevel 7
Badge +7

Hi there @Daiolive81 

Sorry that's happened. Could you try following @Frustrateddeezeruset's recommendation above? On top of that, I've sent a password reset email to help things out. Keep us posted!

I’m dealing with the same problem. I’ve reset my pass word and it’s still not working 

Hi. My account requires API Auth. Can’t log in to my iPad. I have Deezer premium

Userlevel 7
Badge +7

Hi there@Chasity @BO Dubaimall 

Sorry about that. Could you try that once more? Please avoid logging in with FB or Google (in case you do), but do it directly with your email address and changed password. Please also reinstall the app to the latest version before doing that 😉 let me know if it works!

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