Answered

Download Music not loading in offline mode


So for a while now I've been have a problem with deezer and the offline mode

They advertise that you can download and listen to your music offline provided that you're a paid subscriber. So my question is why cant i listen to my downloaded music offline even my favorite list shows me an error when im in offline mode and I'm a paid subscriber can someone please give me an answer

 

Because at this point I feel like deezer is a rip off coz you pay every month download your music with your data then still have to use your data to stream music even after it's been downloaded which is not okay its like paying a double subscription or even more

 

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Best answer by dee_dirk 30 July 2021, 18:12

Hi @Dominic3000 

Please switch the Deezer app online and show a screenshot of a downloaded playlist. Thank you.

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17 replies

Userlevel 7
Badge +5

Hi @Dominic3000 

Please switch the Deezer app online and show a screenshot of a downloaded playlist. Thank you.

Hi @dee_dirk

It's not playlists it's downloaded albums and music that i added to my favourite list

I have the exact same problem with my favorite tracks playlist, it never loads if i am offline. I have tried clearing the cache, logging out, restarting my phone and logging back but it did nothing 

Userlevel 4
Badge +1

I've recently noticed the same thing. My favourite tracks show as being downloaded but when I try to open the list or play it tells me I'm offline, which I already know because I took it offline. Previously downloaded tracks played fine when offline. Deezer 6.2.32.56 running on Android 11, Samsung Galaxy S20 5G, build RP1A.200720.012

 

 

 

Userlevel 7
Badge +8

Passed this on @Rick P. @Dominic3000 @judebarnes thank you for your support and patience! :pray_tone2:

İ have the same problem .. any solution ??

Userlevel 6
Badge +4

Hi everyone, this is a well known issue now thanks to all your reports and now our developers are working in a permanent fix.

We appreciate your patience and I hope to have an update soon.

Thanks :)

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OK. It looks like it is working now.

Userlevel 7
Badge +8

Thanks for reporting it to us @michal.wiatr 

Just so that we're 100% sure on this one, can you please confirm your Deezer app version?

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My deezer is 6.2.33.56.

And just to mention it works only when I "kill" deezer app in background and  start fresh one in offline mode. If i turn of wifi during deezer app working offline will not play. 

Same problem and no solutions to fix it. 

I think it's needed an update.

Thank you in advance.

Playing on Deezer 6.2.33.56 - Galaxy note 9 

 

Userlevel 7
Badge +8

Thanks a lot, guys @Francesco Nicosia @michal.wiatr 

Same version, we're onto something. Keep an eye for further updates in the meantime!

Just had the issue Wednesday the 08. September.

 

But I have this issue pretty often and it's the most annoying thing about deezer.

Userlevel 3
Badge +1

Hello @dennis.gillich.92 

Are you still experiencing the same issue? I would suggest you to clean the cache of the Deezer app on your phone. Also, please make sure that your Deezer app is updated to the latest version.

Enjoy Deezer! :loudspeaker:

I have the same exact problem, after the cleaning cache memory, problem still exists.

Userlevel 4
Badge +1

I deleted the app, reinstalled version 6.2.34.56 (which I believe is the last version that allows you to save downloads to external storage), redownloaded all of my music then turned off automatic updates. I've got maybe 60 GB in tracks downloaded and haven't had any issues since.

 

Issues like this always showed up after an update, and the removal of the option to save to external storage forced me to remove that factor from the equation. I should have done it much earlier. 

 

Userlevel 3
Badge +1

Hi @Rick P. @nikosleov 

Thanks for your feedback and comments, we are working on it already.

@Rick P. It’s good to know that the issue appears after the update of the Deezer app.

:radio:

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