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One Hit Wonder
Iskanje
One Hit Wonder
September 27, 2023
Answered

Crappy support for Chromecast

  • September 27, 2023
  • 54 replies
  • 1799 views

I'm using Android phone and Chromecast Audio to stream music to my home stereo. Chromecast support in Deezer is crappy and unreliable.

Often the connection is a hit-and-miss, sometimes works and sometimes not, and often requires several tries to get the connection going. No error or anything, just spinning the progress circle with "Only a few seconds left". 

Also happens if I try to cast from Deezer web player to Chromecast. Lately I haven't been able to connect that at all. 

Needless to say it all works with Spotify and SoundCloud without any issues. 

And the Deezer desktop app would not open at all on M1 Macbook... 

I wish Deezer would work, but this is really annoying. If anyone from support reads this, I can send more details if that would help to solve these issues.

 

 

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    Best answer by Leonídia.Deezer

    Hi @Iskanje, I'm sorry to hear that you're experiencing this issue.
    The problem with Chromecast is known, and our developers are actively working on a solution.
    Unfortunately, we don't have an estimated timeframe for resolving this problem.
    Nevertheless, I suggest you access this article on Chromecast.
    I also advise you to send an email to our Customer Support here so they can link your case to the incident. You will receive an email as soon as the problem is resolved.
    We apologize for the inconvenience you are currently experiencing.



     

    54 replies

    Leonídia.Deezer
    Community Manager
    Leonídia.DeezerAnswer
    Community Manager
    September 28, 2023

    Hi @Iskanje, I'm sorry to hear that you're experiencing this issue.
    The problem with Chromecast is known, and our developers are actively working on a solution.
    Unfortunately, we don't have an estimated timeframe for resolving this problem.
    Nevertheless, I suggest you access this article on Chromecast.
    I also advise you to send an email to our Customer Support here so they can link your case to the incident. You will receive an email as soon as the problem is resolved.
    We apologize for the inconvenience you are currently experiencing.



     

      One Hit Wonder
      IskanjeAuthor
      One Hit Wonder
      September 28, 2023

      The Chromecast link above does not work...

      awesomemac
      Superuser
      awesomemac
      Superuser
      September 28, 2023

      Hi Leonídia,

      Is Chromecast working on the current Deezer beta?

      Because I think a not working Chromecast while using Deezer is a BIG issue.

      Many people do use their Chromecast and if they aren’t able to cast Deezer, what are they going to do? Wait of leave?

        One Hit Wonder
        IskanjeAuthor
        One Hit Wonder
        September 28, 2023

        Yeah, stupid that it’s not working. I had beta installed, but it was still hit-and-miss to connect to Chromecast. I use Chromecast every day, many hours a day, and I’d prefer Deezer to Tidal or Spotify, but the crappy support for Chromecast is a deal breaker for me… Sad.

          awesomemac
          Superuser
          awesomemac
          Superuser
          September 28, 2023

          I haven’t been using my Google Nest for some time now (because I’ve bought a Sonos/Ikea speaker). But like you said @Iskanje crappy of no support for Chromecast could be also a dealbreaker for me.

          In the past I took the Google Nest mini everywhere I went and this is now not usable.

            awesomemac
            Superuser
            awesomemac
            Superuser
            October 2, 2023

            I wanted to try Chromecast again and it worked! Both on my Android phone and also on the Deezer webplayer!

            I don’t know how, but I love it!

             

              Leonídia.Deezer
              Community Manager
              Leonídia.Deezer
              Community Manager
              October 6, 2023

              Hi @awesomemac thanks for your help here. I also have here a Google Nest and TV that I cast here and there, and after just a quick test, I can confirm it works in both devices from web and also iPhone and Android.

              But like I said above @Iskanje we know that sometimes latency occurs when stream music via Chromecast.

              On your post, you mention having issues with cast from your Android phone and web browser. 

              I would recommend the troubleshooting steps here for Android. For Web, try to clean cache and cookies, maybe use a different browser or consider using Incognito mode. See if that works.

              Finally you also mention an issue on your desktop app in your Mac. Could it be related to some security pop up notification you get. Do you get any error message ?

              Check please this article if it helps overcoming the issue - https://support.apple.com/en-gb/guide/mac-help/mchleab3a043/mac

              Also you can try to install a older version just for test propose - https://www.deezer.com/desktop/download/artifact/win32/x86/5.30.610

              About our link for Chromecast support not working, please try from here - https://support.deezer.com/hc/en-gb/articles/201330961-Google-Chromecast

              Keep us updated about your experience @Iskanje .

               

                Rising Star
                Domagoj Hranjec
                Rising Star
                October 19, 2023

                Still doesn’t work. I don’t get it, the Chromecast support has been flaky for years.

                awesomemac
                Superuser
                awesomemac
                Superuser
                October 20, 2023

                Can you tell us what your experience is? What’s happening with your Chromecast when you are using it?

                Rising Star
                Domagoj Hranjec
                Rising Star
                October 20, 2023

                Nothing. Screen gets dark and after about a minute it gets back to basic screen.

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