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Crappy support for Chromecast

  • 27 September 2023
  • 49 replies
  • 826 views
I
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I'm using Android phone and Chromecast Audio to stream music to my home stereo. Chromecast support in Deezer is crappy and unreliable.

Often the connection is a hit-and-miss, sometimes works and sometimes not, and often requires several tries to get the connection going. No error or anything, just spinning the progress circle with "Only a few seconds left". 

Also happens if I try to cast from Deezer web player to Chromecast. Lately I haven't been able to connect that at all. 

Needless to say it all works with Spotify and SoundCloud without any issues. 

And the Deezer desktop app would not open at all on M1 Macbook... 

I wish Deezer would work, but this is really annoying. If anyone from support reads this, I can send more details if that would help to solve these issues.

 

 

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Best answer by Leonídia.Deezer 28 September 2023, 12:32

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Leonídia.Deezer
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Hi @Iskanje, I'm sorry to hear that you're experiencing this issue.
The problem with Chromecast is known, and our developers are actively working on a solution.
Unfortunately, we don't have an estimated timeframe for resolving this problem.
Nevertheless, I suggest you access this article on Chromecast.
I also advise you to send an email to our Customer Support here so they can link your case to the incident. You will receive an email as soon as the problem is resolved.
We apologize for the inconvenience you are currently experiencing.



 

I
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The Chromecast link above does not work...

awesomemac
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Hi Leonídia,

Is Chromecast working on the current Deezer beta?

Because I think a not working Chromecast while using Deezer is a BIG issue.

Many people do use their Chromecast and if they aren’t able to cast Deezer, what are they going to do? Wait of leave?

I
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Yeah, stupid that it’s not working. I had beta installed, but it was still hit-and-miss to connect to Chromecast. I use Chromecast every day, many hours a day, and I’d prefer Deezer to Tidal or Spotify, but the crappy support for Chromecast is a deal breaker for me… Sad.

awesomemac
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I haven’t been using my Google Nest for some time now (because I’ve bought a Sonos/Ikea speaker). But like you said @Iskanje crappy of no support for Chromecast could be also a dealbreaker for me.

In the past I took the Google Nest mini everywhere I went and this is now not usable.

awesomemac
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I wanted to try Chromecast again and it worked! Both on my Android phone and also on the Deezer webplayer!

I don’t know how, but I love it!

 

Leonídia.Deezer
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Hi @awesomemac thanks for your help here. I also have here a Google Nest and TV that I cast here and there, and after just a quick test, I can confirm it works in both devices from web and also iPhone and Android.

But like I said above @Iskanje we know that sometimes latency occurs when stream music via Chromecast.

On your post, you mention having issues with cast from your Android phone and web browser. 

I would recommend the troubleshooting steps here for Android. For Web, try to clean cache and cookies, maybe use a different browser or consider using Incognito mode. See if that works.

Finally you also mention an issue on your desktop app in your Mac. Could it be related to some security pop up notification you get. Do you get any error message ?

Check please this article if it helps overcoming the issue - https://support.apple.com/en-gb/guide/mac-help/mchleab3a043/mac

Also you can try to install a older version just for test propose - https://www.deezer.com/desktop/download/artifact/win32/x86/5.30.610

About our link for Chromecast support not working, please try from here - https://support.deezer.com/hc/en-gb/articles/201330961-Google-Chromecast

Keep us updated about your experience @Iskanje .

 

D
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Still doesn’t work. I don’t get it, the Chromecast support has been flaky for years.

awesomemac
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Can you tell us what your experience is? What’s happening with your Chromecast when you are using it?

D
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Nothing. Screen gets dark and after about a minute it gets back to basic screen.

D
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Casting still doesn’t work.

Leonídia.Deezer
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Hi @Domagoj Hranjec, to gain a better understanding of the situation, could you please record a video that demonstrates all the procedures you perform? 

R
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Nothing. Screen gets dark and after about a minute it gets back to basic screen.

I've had the same issue. Are you using an original Gen 1 or Gen 2 Google Chromecast dongle (one from before 2019 or so), Chromecast built into a receiver or a Chromecast Audio dongle? Deezer support for these broke with a Deezer update 2 or 3 years ago and was sort of fixed I think last spring, but has been hit or miss since then. I haven't tried casting to my older devices in awhile but the symptoms were the same and I have to wonder if support for them is broken again. My newer Google TV devices work fine.

D
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Nothing. Screen gets dark and after about a minute it gets back to basic screen.

Deezer support for these broke with a Deezer update 2 or 3 years ago and was sort of fixed I think last spring, but has been hit or miss since then. 

This!

 

Unfortunately, support wasn’t great even before that, but that was a disaster period. I have Gen 1.

 

B
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I just wanted to say that I’m also experiencing this a lot. Hope to see a fix soon!

MrHaroldA
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Chromecast support has been broken for years and years now, and they have been “working on it” for the same amount of years.

This is an issue from five(!) years ago, which is even marked as “not for now” because Deezer is incapable of fixing it.

I so wished I never joined Deezer. Now I’m stuck with this abomination of an app, which now even looks like purple crap.

D
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Casting still doesn’t work.

MrHaroldA
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 I suggest you access this article on Chromecast.

That article does not mention that you can’t manipulate your queue when casting. ‘Play next’ and ‘Add to queue’ are even removed from the interface to hist that inability.

 

If I would have known that before switching to Deezer, I would have never joined.

A

I wrote to customer support on this and their response was “We’re working on it” and just closed the ticket. 😠

D
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Casting still doesn’t work. /2

D
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Casting still doesn't work. /3

C
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i have pretty much the same issues mentioned in this thread on a b&o soundbar that works without any issues with other streaming services.

no timeline to solving this may just mean not continuing with the subscription.

D
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Casting still doesn't work. /4

 

D
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Casting still doesn't work. /5

Leonídia.Deezer
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Hi @awesomemac thanks for your help here. I also have here a Google Nest and TV that I cast here and there, and after just a quick test, I can confirm it works in both devices from web and also iPhone and Android.

But like I said above @Iskanje we know that sometimes latency occurs when stream music via Chromecast.

On your post, you mention having issues with cast from your Android phone and web browser. 

I would recommend the troubleshooting steps here for Android. For Web, try to clean cache and cookies, maybe use a different browser or consider using Incognito mode. See if that works.

Finally you also mention an issue on your desktop app in your Mac. Could it be related to some security pop up notification you get. Do you get any error message ?

Check please this article if it helps overcoming the issue - https://support.apple.com/en-gb/guide/mac-help/mchleab3a043/mac

Also you can try to install a older version just for test propose - https://www.deezer.com/desktop/download/artifact/win32/x86/5.30.610

About our link for Chromecast support not working, please try from here - https://support.deezer.com/hc/en-gb/articles/201330961-Google-Chromecast

Keep us updated about your experience @Iskanje .

 

Hi @Domagoj Hranjec @CristiS @MrHaroldA @bdsa @Rick P. did you try all the procedures described above?

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