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Error: failed to play. The requested content is not loading


I keep getting this error pop up, not sure how to fix it. I've tried a few things
Remove SD card, uninstall Deezer, clean phone cache, restart phone, reinstall deezer. Same error pops up straight away again. I only started noticing this error recently.

I have an Lg g6
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Best answer by Illya Chaika 8 February 2019, 19:13

Hi there @Illya Chaika

Have you tried the troubleshooting here? Let me know if you still need help ;)

Yes, It works. Thanks a lot! =))
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Srry to break it to you but here is he truth: Deezer doesn't know why this is happening and they haven't done anything about it for months now. They are just hoping it won't happen to enough ppl so they can continue to do nothing about it. I am unfortunately a victim of this error as well and their troubleshoot guide is unsatisfactory at best and criminal at worst. They are more or less scamming their users by doing nothing about this. I hope to see Deezer go out of business soon as they've demonstrated sheer incompetence and disregard for their customers. Your only solution forward is to leave the service and find something else because they will not even bother to try to solve this for you.
Userlevel 7
I keep getting this error pop up, not sure how to fix it. I've tried a few things
Remove SD card, uninstall Deezer, clean phone cache, restart phone, reinstall deezer. Same error pops up straight away again. I only started noticing this error recently.

I have an Lg g6


Hi there, can you please tell us which version of the app you have installed?
Hi all,
have the same problem
App version: 6.0.4.71
OS: Android 7.0
Phone: Motorola G4 xt1622
Userlevel 7
Badge +5
Hi there @Illya Chaika

Have you tried the troubleshooting here? Let me know if you still need help 😉
Hi there @Illya Chaika

Have you tried the troubleshooting here? Let me know if you still need help ;)

Yes, It works. Thanks a lot! =))
same issue on Samsung S7 with Android 8.0.0, Deezer 6.0.5.271. I tried deleting cache, removing SD card, restart, reinstall app. After a while the message appears again.
Userlevel 7
Badge +5
Hi @ro4pvb1c

Sorry about that. Our developers are investigating this for a while now. I'll come back here if I get an update.
But in the meantime, please follow the troubleshooting steps you tried before, but in the same order just to ensure we tried everything. I'd also log out and download our latest version of the app to see if it helps.
Non mi carica più la musica presente nelle mie playlist e nelle mie canzoni del cuore. Scheda Sd ok e libera.
Userlevel 7
Hi @Michela Topao sorry for my reply in English. Can you please try the steps in the link above?

Hi@Michela Topao sorry for my reply in English. Can you please try the steps in the link above?

Just started getting this error with the latest version.  Error: Failed to play.  The requested content is not loading.

 

I’ve followed all the steps to try to resolve the error but it happens on every song play.  Very annoying, I’ll wait to see if a new app version comes in the next short while to resolve it, otherwise will go to stick to Tidal.  Or new Amazon HD?

Userlevel 7

Hey @Michael.Schmidt sorry about that :/ Can you please tell me on what device/model/OS version this happens?

Hey@Michael.Schmidt sorry about that :/ Can you please tell me on what device/model/OS version this happens?

Google Pixel 3XL with Android 10.  But after I posted this, I enabled “join beta” and a new version of Deezer was installed (has beta on the icon) and the problem has gone away.  So I’ll stick with the beta and see how that goes and if the error returns, will repost.

 

Thanks

Userlevel 7
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Hi there @Michael.Schmidt 

Sorry that's happened. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card

Let me know how it goes :thumbsup_tone2:

Hi there@Michael.Schmidt 

Sorry that's happened. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card

Let me know how it goes :thumbsup_tone2:

I tried that many times on the production version with no success.  Btw, the Pixel doesn’t have an SD slot??

Userlevel 7
Badge +5

Hey @Michael.Schmidt 

Doesn't it have it? Sorry about that. I'm not too familiar with the specs of the device.

But I've got an idea. I've seen another user reporting no more issues after installing our Beta Android app. Why don't you give it a go? You just need to register for the program first. More info can be found here :thumbsup_tone2:

FYI this is incorrectly marked as answered.

I'm switching back to Spotify for this reason.

Userlevel 7
Badge +5

Thanks for your honest feedback @slynight. We're sorry to hear you intend to leave us. If the troubleshooting recommended hasn't worked for you, we can still help you further. Let us know if you're willing to provide more details.

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