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Jaime.Deezer
Community Manager
Community Manager
January 23, 2020
StickyF.A.Q.

Error: requested content is not loading/fail to load content

  • January 23, 2020
  • 404 replies
  • 41256 views
Error: requested content is not loading/fail to load content

:cyclone: Endless loading? If your phone app isn't loading the tracks or it's stuck with the message "Error: requested content is not loading", don't worry :smirk: . Try the steps mentioned below.

After each step, try playing the music again. If it’s still not working, go to the next step.

 

Steps for Android

  1. Restart the app (kill the app and remove it from the notification bar)
  2. Try another network (4G or Wifi)
  3. Restart your phone
  4. Delete all the cache & data from the app (Data and storage, and then “Clear all”), then restart the app
  5. Un-install the app and re-install the app

Steps for iOS

  1. Quit and relaunch the app
  2. Try another mobile (4G or Wifi)
  3. Empty Smart Cache
  4. Restart the phone
  5. Clear the app data
  6. Delete the app and reinstall it

 

404 replies

Roadie
January 24, 2020

Ya me ha pasado varias veces esto. Necesito una solución que no vuelva a fallar. Gracias

Roadie
January 24, 2020

Since the update, I can’t access any song if I’m not on wifi or using mobile data.

 

What you’re suggesting is that we clear cache and download all the songs in our playlists again…

 

Is there any other fix than this?

Roadie
January 25, 2020

Buen dia estoy ingresando ñara escuchar mi musica y no me deja en estado de desconexion solo me deja escuchar con conexion a wifi y a mis datos , y mes a mes medebitan de mi tarjeta de credito , me ayudan a solucionar mi problema ....gracias

Guitar Hero
January 25, 2020

Ever since the update I can't play any of my downloaded songs offline

And on my deezer app it no longer shows the "my music" option there at the bottom 

Can I get help on this

Roadie
January 25, 2020

On my phone - the recent update caused all the songs to not be downloaded. So I re downloaded them all and it worked. Worth checking!

Roadie
January 25, 2020

Ever since the update I can't play any of my downloaded songs offline

And on my deezer app it no longer shows the "my music" option there at the bottom 

Can I get help on this

All my songs were downloaded -I didn’t trellises the app changed this. Just check they all downloaded. 
Or what worked for me before was turning offline button on settings on & off

Guitar Hero
January 26, 2020

My app is was fine 2 weeks ago was fine could play my downloaded songs with no problem without internet but now will not even load if I don't have internet signal. If I start playing while I have Internet it starts to play but as soon as I go offline it freezes after 3 songs.

I have android(Huawei) with the version 6.1.18.94 and have also upped the cache limit and do not use sd card

Roadie
January 26, 2020

Hi yep having same issue,  all was fine yesterday now, if off line get message.

Error : failed to play.

You can't access this content as the app is currently disconnected .

What can I do to change this.

Have logged out and back in several times and still not working

 

Not happy paying for service I cannot use :(

 

 

Roadie
January 27, 2020

Same problem here since Saturday, I think there's an issue with the update and hope it gets sorted quickly 

Roadie
January 27, 2020

Also same issue, can't listen to downloaded songs in offline mode. This is the error:

Please advise