Android app crashing constantly

Forum|Forum|2 years ago
September 26, 2023
26 replies
1543 views

Today my app on my Samsung phone started to crash every time I select an album from an artist - any album from any artist.

I have reinstalled the app, restarted to the phone, but nothing helps.

I see from the users on Google Play Store that other users experience the same problem. Is there an update on the way, or how to solve the problem?

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Best answer by Nina Nebo

Hi @isteen !

maybe you need update the app and your phone software :

First, if you're not on the latest version of the Deezer app, update it. You can see the latest update for your phone here. It is also worth updating your phone's operating system.

Android
iOS

here is helpful link

Problems With Playing Music On Mobile

https://support.deezer.com/hc/en-gb/articles/115004368825-Problems-With-Playing-Music-On-Mobile

Show previous replies

D

DemiTee94

Guitar Hero

I have the same issue - app keeps crashing. Have done all of the above, and reinstalled and uninstalled several times too - now my app crashes and I cannot see any pictures, they’re just black boxes.

T

Tomasz

Hitmaker

Hi everybody!

I noticed that many of us here is from Denmark, including me.

From my developer experience I know, that the error that keeps the app crashing (conversion of date, mentioned i my mrevious post), can have a lot to do with the system language.

So I changed default language on my phone form Danish to English and… YAY!!! Everything is working!

I can open all albums! No more crashing!

I switched back to Danish, and… surprise surprise… the app is crashing again!!!

I don’t know if Deezer is still reading this thread, but I hope so. @Leonídia.Deezer can you pass this information to your development team, please? Can you finally fix the app???

Switching language is not a solution - mayby a temporarily workaround.

And I’m trying hard not to express my honest opinion about Deezers testing and development team.

And I don’t expect any gratifications for this. I want my app back!!! ;)

Tomasz