I am using a Moto z2 play Android phone. In the last 6 months I've started to notice my songs are skipping like a scratched cd and have been producing this popping noise. It started out on just one or two songs but not is like every 5th song. And it is always the same songs. I have I downloaded the playlists that seem to be affected and have uninstalled the Deezer app, restarted my phone and then reinstalled Deezer. It fixes it for a few weeks and then its back.
Page 3 / 3
Here's what you can do:
- Log out of Deezer on all devices it might be logged in
- Get a new password for the Deezer account linked to the sound system via this link
- Delete Deezer from the Control4 app
- Turn off your sound system device for 1-2 minutes
- Turn it back on
- Add Deezer to the Control4 app
- Login with your new Deezer password
Hi 
Take care.
Reviving this thread, because it’s 2024 and I’ve been having this issue NONSTOP and it’s SO annoying.
- the skipping issue happens on Desktop (Win11, Mozilla Firefox); it doesnt happen on the phone app
- the skipping-like-a-CD happens at the begining of certain tracks, and always the same tracks
- it’s usually tracks I’ve uploaded myself,(and unfortunately, I’m forced to upload a lot of stuff because they are tracks not hosted by Deezer, and often, by no streaming services at all, so you can see my problem here)
- HOWEVER, it also does happen on Deezer-native tracks
- I’ve already performed all the steps suggested here (logging out, clearing cache, uninstalling Mozilla Firefox, testing other browsers, testing the desktop Deezer app) - I had to do all of that because I’ve had ANOTHER, unrelated issue on Deezer desktop recently (album pages weren’t loading; the UI seemed a little bugged too, with the playlists on the left side weren’t loading). I asked for support on Deezer for this other issue, and they were unable to fix it, the issue went away “magically” after a few more days
- I also complained about the skipping like a CD glitch, but it wasn’t solved
So yeah, as you can see I’m running out of creativity to deal with the skipping issue. The one and only thing that “”solves”” it is restarting the track, which is not a good “solution” at all even more when it’s a bunch of tracks doing that.
Hey
Could you please share a video reproducing the problem, either with mp3 uploads and native tracks in order to pass the feedback to our devs and investigate?
Thanks
Found this thread because I am having this problem as well. Windows 10, Firefox, both personal mp3s and Deezer tracks. Unfortunately I don’t see a solution here. Oh well.
Could you please provide a video as I mentioned above to other affected users?
Thanks
Annoyingly enough, it seems to be working fine now, although that could be because I’m listening to right now is Clancy on a loop and it mostly seemed to happen after one of my own mp3s had played. But once I’ve got this album out of my system, I’ll go back to my regular playlist and see if it’s still happening.
Well, it was working for a while, but then it started happening again, usually after playing one of my own mp3s. However, before I could take a video, my playlist started giving me an error ms3000 with every single one of my own mp3s and skips them entirely, so I guess in a way, it’s fixed again.
Apologies for the inconvenience
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.