The requested content is not loading. Error: MS1002

Same problem here...

Hi, I'm having the same problem from the United States.

Hi. Does anyone know why this problem is happening? I haven't been able to play any music on my PC or Android since this morning.

so i had the problem a short time ago, now again, but only on windows. Android still works (tapping on the table) Contacting the support is not exactly helpful. standard answers come, which are also easy to find on the internet, like clear cache or data... done this time... now download 150GB for offline operation... great! As a longtime paid subscriber, since september 2016, we are thinking about switching! The support is insufficient!

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In the end you don't tell me how to solve it or how you solved it...

I have the same issue. MS1002 when trying to play tracks from Web or Desktop apps.

I am having this issue as well - i’m only a few days into using Deezer and so far it’s great, but if this is a sign of things to come then i may have to reconsider :(

Looks like the API responds with a 403 status code and an error that says “License token has no sufficient rights on requested media.”.

From support, but it didn’t help for me:

Let's try these steps to resolve it:
1.  First, please sign out of Deezer on all your devices
2.  Clear the app cache and data
3.  Reset your password at www.deezer.com/password/reset
4.  Restart your devices
5.  Install the latest version of the Deezer app
6.  Sign in with your new passwordIf the issue persists after trying these steps, please let me know and I'll be happy to help you further

I’m getting same error.  iOS, Mac app, Macweb, windows web.  reseting password and dumping caches also did not help.  interesting the day my free trial ends and they charge me, it stops working.

I have two accounts with the same problem. Do you think they're two fraudulent accounts? They should review their methods to keep the app more secure. This isn't the way to leave me without access to my music or to require me to reset the account password every 24 hours due to suspected fraud.
I pay annually and my account now doesn't work on any of my devices and I use it a lot really.

so who/where to let know to review my case?  I’m guessing my issue might be vpn sometimes,  sometimes not depending on device.

Hello,

Can you review my acount so I can access it again ? Problem started with the usage of a VPN service. Thank you.

So, as I don't know what exactly has been discovered, but I can't refute or confirm that any actions around my account were fraudulent. I didn't notice any suspicions before I lost the opportunity to use the service. Maybe will be good to contact the user in this case with recommendations how to continue the usage?

I think the same as you. I think this is all a mistake, and I hope they can reverse it. I've been using Deezer for a long time, and this is the first time something like this has happened to me. I'm still waiting for them to fix my account so I can listen to my music again.

Paid user since 2013 and getting the same error. This means, if not fixed, we won't be charged anymore? 

I agree with the question. Why is technical support silent, I have 4 accounts in my family and they all have the same problem. I wrote to technical support on the 25th and still haven't received a clear response. When will the problem be resolved? It gives me error 1002 on all my devices.

I honestly don't know why it won't let me play my music. The measure Deezer is taking is incorrect because I have a normal account and I've never done anything strange.

Block the fraught apps - not the users

I am not aware of using anything violating the t&c

I am also getting this error as well, this is among all of my devices. I am a very heavy user of deezer with a main part of my day being long commutes. I hope this can get resolved as my devices or account has been having this for the past two weeks.

Thanks.

Zero explanation and no resolution. As far as I'm concerned, I'm cancelling my subscription and requesting a refund in proportion to the time the service was unavailable. Too bad.

I've been without a solution for a week. It won't let me play on any device. I used Deezer a lot, but I think I'll cancel my and my family's accounts if I don't get a solution. What they're saying about this error doesn't make sense. They ask me to restart the router, etc., and nothing happens.

This is literally unacceptable. I've just cancelled and I won't be doing it again. Other people close to me are going to do the same after seeing what could happen to them overnight.

Five days ago, I wrote to tech support to resolve the issue with error 1002 on all my devices, but I still haven't received an answer. Return the money I paid for, who gave you the right to disable my account without any warning. I have paid for a subscription and I want to listen to music at least around the clock, this is my right as a user.