Download Music not loading in offline mode

I’m on version 8.0.6.65 and this is still an issue, this has been going on for years! C’mon Deezer sort it out. If I clear the cache it deletes everything and if I do that I’m closing the family account and going to Spotify. I have about 50 albums downloaded, a selection of playlists, a favourite playlist which is ONLY downloaded songs and I repeatedly get offline error messages or get 1 or 2 songs load and then it stops until I go online.

Yesterday I went online, I loaded EVERY album and playlist I have and played the first 1-2 seconds and skipped on so that the track registered. Went offline….NOTHING just an error saying I can only play previously downloaded content whilst offline. I’m paying £17.99 a month for nothing because it never works properly. 

It isn’t just my phone either, it’s on other devices on a different account (part of the same family account) so it is clearly a Deezer issue.

I’ve previously cleared cache, then spent hours downloading everything again only for the problem to re-occur so please come up with a different solution to “clear the cache” try fixing your shoddy product.

Hopefully gets fixed. Experienced the same issue before. 

@Martin.Thompson I am sorry to hear that…
Could you please share a screenshot with the error message that you mentioned in order to investigate?
Thanks 

Its very quick, it says something along the lines of "you can only play previously listened to playlists in offline mode"

Then it will load one or two songs and nothing else, it used to load hundreds at a time, now it doesnt and it just stops playing music unless i disable offline mode.

This shows how many songs it loads up and below is a sample of the many playlists and albums I have had fully downloaded for ages.

Hello @Martin.Thompson sorry to hear that, and thanks for the screenshots.

Even that you experience the issue on your phone and you tested in a different device, I can’t reproduce the same issue on my side.

My Android 10 is running the latest version beta of Deezer 8.0.9.16 and when I put myself offline, my favourite tracks that I have download before, play without interruption.

But indeed we have other users here and there that have the same struggling, so it could be related to combination of the OS system with other settings/apps/….

Please give it a go with our latest version, try to download just one of your playlist or albums or favourite tracks, put yourself in offline mode and see how it goes.

If you still get issues, please try to record a video of the step by step you do and add:

• Actual OS version of the device
• Deezer version installed
• Screenshot of Data and Storage info from the Deezer app, under settings