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Guitar Hero
December 26, 2024
Answered

Since a while I am unable to listen to NPO Radio 2 (Netherlands) anymore

  • December 26, 2024
  • 38 replies
  • 424 views

Since a while I am unable to listen live to NPO Radio 2 (Netherlands) anymore. Does anyone have an idea what is going wrong? 

I have already installed the app again and logged in again as well a few times. It's giving the notification: try-out again. 

Best answer by awesomemac

Hi Jaime,

I did some tests:

Android phone, Android tablet, web browser and an iPhone.

I noticed that it worked well on the Android phone, tablet and iPhone...but 1 thing struck me:

On my wife's phone I got the same error message. No matter what I tried (as mentioned above). Whatever I tried (as mentioned above).

The same Android Deezer update is used on all devices (and the iOS version on the iPhone), however...I use Android 13 on the phone and tablet and my wife uses Android 14.

So ​@markertje65 do you have Android 13 or 14?

 

38 replies

awesomemac
Superuser
Superuser
December 28, 2024

Hi ​@Suus77,

I’ve also tried to listen to NPO 2 and I could do this without any problems. 

Can you please try again?

I’m using Android 13 with Deezer 8.0.28.4.

 

Suus77Author
Guitar Hero
December 28, 2024

Hi ​@awesomemac ,

Thanks for your reply. It's still not working. I'm using Android 14, with Deezer 8.0.28.4. 

 

awesomemac
Superuser
Superuser
December 29, 2024

That’s so weird...I’m going to also try this on my tablet.

What happens when you try to listen to NPO2 on a web browser while using Deezer?

awesomemac
Superuser
Superuser
December 29, 2024

Just tried it with my Android tablet: again without any problems.

I can’t think of an idea why this is happening.

Perhaps you can send in a request: https://support.deezer.com/hc/en-gb/requests/new

awesomemac
Superuser
Superuser
December 31, 2024

On the Google Playstore reviews I also read a couple of people that are having the same issues.

awesomemac
Superuser
Superuser
January 1, 2025

Hi ​@vivetool ,

We have to wait for ​@Suus77 to answer, but I think she lives in The Netherlands just like me. So there shouldn't be a problem there. 

And on a phone or tablet using another browser won't solve this. She is using the Deezer app. 

Suus77Author
Guitar Hero
January 1, 2025

Hi there ​@vivetool and ​@awesomemac , 

Yes indeed. I'm living in the NL and using the Deezer app.

I really hope someone knows this problem and how to solve it. 

awesomemac
Superuser
Superuser
January 1, 2025

@Suus77 , what happens when you try to listen to NPO 2 when using Deezer on a pc or a Mac with a browser?

Leonídia.Deezer
Community Manager
Community Manager
January 9, 2025

Hi ​@Suus77 ​@dvhosting ​@vivetool, sorry to hear you're having trouble with NPO Radio 2, and thank you, ​@awesomemac for the help!

 @Suus77 ​@dvhosting ​@vivetool, could you confirm if the problem is still happening, please?

Rising Star
January 9, 2025

Same problem here 9 out of 10 radiostations on deezer wont play anymore also with Error cant load stream