Rising Star

Answered

photos

Forum|Forum|4 years ago
June 8, 2022
30 replies
347 views

I can't see the images/photos on my playlists and the tracks I have downloaded. Please assist.

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Best answer by Superschlumpf

@Vanishree.Pillay

I‘m sorry… answering many posts at the moment and didn‘t remember you already gave the informations. 🙈

Imho all this trouble has to do with the latest deezer update 7.0.5.56 that obviously is NOT compatible with Android 6.

So for the moment i suggest going back to an older version by APK download. For me it works fine this way.

Superschlumpf

Deezer "Sonos Master" Legend

I can't see the images/photos on my playlists and the tracks I have downloaded. Please assist.

I suggest trying the steps for Android explained in the following article. Especially step 4 and 5 could help…

[he/him] Deezer is music, but Deezer and Sonos is party !

V

Vanishree.PillayAuthor

Rising Star

Thank you.

M

maobb7

Guitar Hero

I got the same issue too

Superschlumpf

Deezer "Sonos Master" Legend

I got the same issue too

Hi…

Have you tried the mentioned troubleshooting steps?

[he/him] Deezer is music, but Deezer and Sonos is party !

V

Vanishree.PillayAuthor

Rising Star

Hi.

I have, still the same issue

I have logged out. Cleared caches.. reinstalled the app...nothing

Superschlumpf

Deezer "Sonos Master" Legend

@maobb7

@Vanishree.Pillay

What is the version of Deezer App you have installed?

And what OS version an device do you use?

[he/him] Deezer is music, but Deezer and Sonos is party !

V

Vanishree.PillayAuthor

Rising Star

Deezer version 7.0.5.56

I have a Galaxy Note Edge version 6.0.1

This problem only started about over a week now. It was fine before that.

V

Vanishree.PillayAuthor

Rising Star

V

Vanishree.PillayAuthor

Rising Star

That's what my lists look like.

Superschlumpf

Deezer "Sonos Master" Legend

@Vanishree.Pillay

Ok, i can confirm and reproduce this problem.
It seems it has to do with the latest update 7.0.5.56 on Android 6 devices.
I tested with an Samsung Galaxy 5 Mini also on Android 6.0.1.

Looks exactly like your screenshot. Besides for me no radio stations can be started and a connection error message is shown.
Other music is playing but without any pictures.

I did everything possible including reinstalling deezer app and also completely factory resetting the phone.
After deleting app and installing previous app version by APK everything was fine again.
So imho the latest update has a bug and isn’t compatible with Android 6 at the moment.

Google Playstore informationen shows my phone and Android 6 as compatible.

@Yula

Please can you ask the devs if they know about this problem? I also told @Kevin Deezer about it. 😉

[he/him] Deezer is music, but Deezer and Sonos is party !

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