Android

Do you need help with Deezer on you Android device? Ask your questions here!

  • 380 Topics
  • 1,889 Replies

380 Topics

S
Sanjeev DasGroupie
asked in Android

Why does Chromecast not work?

I am trying to cast to my Chromecast on Nvidia Shield. It starts up and then stops with a message that someone else must be listening. There is no one else. Why doesn't casting work? 

111
K
8 months ago
S
sg987321654
asked in Android

Error: failed to play. The requested content is not loading

I keep getting this error pop up, not sure how to fix it. I've tried a few things Remove SD card, uninstall Deezer, clean phone cache, restart phone, reinstall deezer. Same error pops up straight away again. I only started noticing this error recently. I have an Lg g6

80
G
4 months ago
F
FahnjimNew member
asked in Android

How to stop auto play on Deezer - when last track ends

HiI simply want to stop deezer automatically playing new/random music when my track/album ends.Not interested in recommendations, I just want to control what I to listen to (at all times), not what some AI thinks I want.This is easy in spotify, but I can't find this simple setting in Deezer. Trial started todayThis is a deal breaker, I like the app so far. Android - Samsung S9 - deezer up to date

62
Superschlumpf
Deezer Legend
2 months ago
A
AlliB83
posted in Android

Closing app music keeps playing in the background

When closing the app down the music i am playing still plays in the background so i then have to open the app again, pause the song and then shut the app. It never used to do this...any ideas??

53
Johnathan.Deezer
Community Manager
1 month ago
D
Desert FamilyGroupie
asked in Android

Song skipping like a scratched cd

I am using a Moto z2 play Android phone. In the last 6 months I've started to notice my songs are skipping like a scratched cd and have been producing this popping noise. It started out on just one or two songs but not is like every 5th song. And it is always the same songs. I have I downloaded the playlists that seem to be affected and have uninstalled the Deezer app, restarted my phone and then reinstalled Deezer. It fixes it for a few weeks and then its back.

51
Johnathan.Deezer
Community Manager
1 month ago
S
SabieOne hit wonder
asked in Android

Favourite playlist no longer playing in recently added order

HiI have enjoyed Deezer for over 5 years and since recent updates, my favourite playlist seems to have a bug. Whenever i want songs to play in recently added order, it plays in default order instead. I have tried deleting app and re installing, i have tried logging in and out. I have tried logging onto my desktop and it is the same there too.How can this issue be fixed? I am not happy with my playlist as a result, so annoying :(

43
P
10 months ago
H
Heidy JallaiRoadie
asked in Android

Error Loading - Almost there, only a few seconds left

Hello! When i want to listen music it only shows this and it doesn't stop. Is there something wrong with my phone? Or is it something else?[img]https://uploads-eu-west-1.insided.com/deezer-en/attachment/380fa8c8-2ec5-4822-9a11-661963fb46b4.jpg[/img]

42
Superschlumpf
Deezer Legend
2 months ago
J
John GOne hit wonder
asked in Android

Deezer App won't work with Samsung Smart Hub

Hi there, I have a Samsung Smart UHD LED TV UA75JU6400. I downloaded the Deezer app through Samsung Smart Hub and it comes up with "Deezer server is not responding. Please try again later. Press exit to exit the application" I downloaded it yesterday and tried again today but no dice. Internet connection is working fine. It doesn't even go to a login page. This is the first image that comes up when I click on the Deezer app. Is there anything additional that I should be doing? Would appreciate some help. Many thanks John[img]https://uploads-eu-west-1.insided.com/deezer-en/attachment/7c1b259c-83c0-4f01-8bc6-a8ebf6a08dc3.jpg[/img]

34
Yula
Community Manager
9 months ago
O
Olga.IvanovaGroupie
posted in Android

Why are my favourite tracks on Deezer are not downloading?

Not downloading* Hi all! I recently added a couple of tracks to favourites, but alas, they aren't downloading. Never happened before. Before you ask:- Yes, I am on, WiFi and it's working.- Yes, I have the download toggle switched to green.- It doesn't download on cellular either. - Yes, I have enough storage space on my device. - Smart cache is > than Deezer files size.  I would rather refrain from cleaning the cache completely, as it will take me hours to download everything again.  Thanks in advance for all your suggestions and workarounds, I really appreciate it!  

33
A
1 day ago
U
UrmelausmallOne hit wonder
asked in Android

Random Playback of downloaded content

Hello, today I noticed a Strange behavior at the Android App. If I click on random Playback at the download section, the app plays all my content not only the downloaded. If Offline Mode is selected everything is fine. Seems like the Button mapping is wrong 

33
W
2 days ago
V
Vanishree.PillayGroupie
asked in Android

photos

I can't see the images/photos on my playlists and the tracks I have downloaded. Please assist.

30
V
9 months ago
T
tino.lOne hit wonder
asked in Android

Deezer connect on Android app crashes Chrome browser tab

Hi all, I’ve got the app installed on my Samsung S20.  When use the deezer connect option so I can use it to control either the browser tab in chrome, or the desktop app (both not open the same time), on my computer,  it connects, but the screen flickers on the phone as it looks its trying to do some task over and over and at the same time crashing the browser tap or app. Unable to play a single thing.The error in the browser tap or the installed deezer app on the computer basically says “an error occurred, please try again later”.   Have not been able to get this working. Any ideas?Computer runs Windows 11 64 bit and the browser is Chrome which is up to date. Desktop app I guess is the latest. It seems to update itself from time to time when I launch it. Any ideas to get this fixed is welcome. 

30
Johnathan.Deezer
Community Manager
1 month ago
D
Dominic3000Groupie
asked in Android

Download Music not loading in offline mode

So for a while now I've been have a problem with deezer and the offline modeThey advertise that you can download and listen to your music offline provided that you're a paid subscriber. So my question is why cant i listen to my downloaded music offline even my favorite list shows me an error when im in offline mode and I'm a paid subscriber can someone please give me an answer Because at this point I feel like deezer is a rip off coz you pay every month download your music with your data then still have to use your data to stream music even after it's been downloaded which is not okay its like paying a double subscription or even more 

28
Superschlumpf
Deezer Legend
2 months ago
H
Hotzigetty
posted in Android

Unable to view downloaded music

Deezer android 7.0.3.1, unable to view downloaded music page when offline (the whole point of downloading). It keeps saying unable to load page.This is really frustrating! 

28
D
10 months ago
Z
ZakTeOne hit wonder
asked in Android

Artists discography isn't showing

When I visit an artists profile,  his discography and his latest release should be there, but it isn't, it skips from top tracks to similar artist, and it's only a problem with that one artist. Mydeezer version is 6.2.16.74 

26
Yula
Community Manager
18 days ago
D
DracoriusOne hit wonder
asked in Android

Getting very low bitrate version of songs

Since earlier this week, I have been getting terrible audio quality on about half of my music through the Deezer app for android. The songs sound muffled, with shrill and messy highs. Basically like a 64kbps MP3 file... I have tried with both wired and bluetooth headphones, they both give the same terrible quality. I have compared the track on Deezer with the same track on Youtube, where the track on Youtube sounds miles better, so it is not my phone’s audio output in general. The issue is consistently occurring with a number of songs or albums. But when listening to those songs via the web player or on my wife’s Deezer account, they sound fine. I have tried reinstalling the Deezer app and I have tried wiping the Deezer storage using the ‘clear all’ button under App Settings → Disk usage without effect. I have also tried rebooting my phone to no avail. Songs where I have the issue are for example: at least the first 4 songs of ‘House of Gold & Bones pt 2‘ by Stone Sour the e

25
G
5 months ago
Leila.
Community Manager
Leila.Community Manager
posted in Android

Deezer Labs: your feedback on playback speed for podcasts!

Hey Android users,A new feature has been recently added to Deezer Labs on our Android app: variable playback speed for podcasts! We’d like to hear from you to make sure we get closer and closer to what YOU want   How do you like this new feature? What’s your favorite speed? Do you prefer it to be on the player or in a menu? Would you like your setting to be saved (always on until you switch it off)? Tell everything to our Deezer Labs mad scientists, they’ll be reading!   

22
M
2 months ago
J
J.POne hit wonder
posted in Android

Shuffle button missing while casting from Deezer Android app to anything.

Like the title says, shuffle icon disappears the moment you start casting.I wonder what possible reason you would have for this behaviour?

21
M
9 months ago
N
Nicholas ConradOne hit wonder
asked in Android

Android - Home Screen Widget - Breaks when Casting

Hi! New to Deezer, just checking it out for the first time today after Spotify removed the Android widget feature. Unfortunately, I'm having a little trouble with Deezer's widget too. It starts out working as expected, I can start/stop, skip, etc... But then I open the app to Cast, and upon returning to the homescreen, the widget no longer displays playback controls, rather it just says "Open Deezer". This is not ideal, but fine.... Except that if I click the widget to open Deezer, Deezer does not open, rather the widget goes blank, and will no longer work until I uninstall and reinstall the whole app! I tried just removing and re-adding the widget, but unfortunately, after initiating a cast apparently, the 4x1 playback widget ceases to exist in the widget picker. Troubleshooting steps: I have uninstalled and reinstalled the app, this works until the next time a Cast is initiated. I have moved to the beta version of the app, this worked until the next time I initiated a Cast. I have a

20
O
7 months ago
A
Adrian.Fox-KirkEmerging artist
asked in Android

app starts a new playlist in shuffle tracks mode

Hey Deezer, how do I set the Android app so that it doesn't default to shuffle tracks when I start a playlist? When I create a playlist, I do so in the order in which I want to hear the songs, it seems that the app starts a new paylist in shuffle tracks mode, an I would like the mode to be play in order.

20
M
5 months ago
N
nrvncntcmpsNew member
asked in Android

Require API auth to login again

I was in the middle of adding songs to my playlist when I automatically logged out of Deezer. I tried logging back in and it is saying "Require API auth". I already tried re-installing the app and it still does the same thing. Please help.

19
R
7 months ago
R
Rustam GimadiyevOne hit wonder
asked in Android

Google assistant can't play albums or artist on Deezer

Hi! When I am asking to play something specific on Deezer, google says that something went wrong. I am on Android 11 and Oneplus 8 Pro. 

19
R
14 days ago
W
Waldo SwartGroupie
asked in Android

A network error has occurred while checking the subscription

I am with Deezer premium, i cant play any song, nothing is working.Please help

18
M
10 months ago
R
RedsterEmerging artist
asked in Android

Synchronised Queue-List

Hi all, The above option has appeared in my Audio Settings on my Android phone. Can someone tell me what this means, as I can't see how to make this work on Sonos Thanks [img]https://uploads-eu-west-1.insided.com/deezer-en/attachment/05716bdb-c054-4737-ab71-5fe0dd532802.png[/img]

18
E
11 months ago
K
Kevin.Duarte.CostaOne hit wonder
posted in Android

Android Auto - Playlist order

Hello, When I start a playlist in Android auto, the order changes to 'standard'. If I start the playlist on my phone the order is 'last added'. Is there a way so the order stays at 'last added' when I start the list from Android auto? The same happens with Android Wear.

16
A
5 months ago
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