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Getting very low bitrate version of songs


Userlevel 1

Since earlier this week, I have been getting terrible audio quality on about half of my music through the Deezer app for android. The songs sound muffled, with shrill and messy highs. Basically like a 64kbps MP3 file...

I have tried with both wired and bluetooth headphones, they both give the same terrible quality. I have compared the track on Deezer with the same track on Youtube, where the track on Youtube sounds miles better, so it is not my phone’s audio output in general.

The issue is consistently occurring with a number of songs or albums. But when listening to those songs via the web player or on my wife’s Deezer account, they sound fine.

I have tried reinstalling the Deezer app and I have tried wiping the Deezer storage using the ‘clear all’ button under App Settings → Disk usage without effect.

I have also tried rebooting my phone to no avail.

Songs where I have the issue are for example:

  • at least the first 4 songs of ‘House of Gold & Bones pt 2‘ by Stone Sour
  • the entire album ‘All We Know Is Falling’ by Paramore
  • Happy Song by Bring me the Horizon
  • I’m America by Cliver
  • ……

Is there any other setting I can try or some other reason I’m getting these terrible quality versions of songs?

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Best answer by Dracorius 28 July 2020, 20:33

I’ve also updated to the 6.2.6.83 version which is available on the google play store (non-beta) now, and the issue seems to be resolved. Everything that sounded terrible before now sounds great:grinning::metal:

Cheerz,
Dracorius

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20 replies

I have been a Deezer subscriber for a few years, and we have had the Family plan for the past year. Normally I love Deezer. A week ago, I noticed most of the songs playing on my profile do not sound good. They sound shallow and like there is steel sharpening in the background. I heard this quality before I subscribed to Deezer, but it was fine after I subscribed.

To test this, I switched to my son’s account on my phone and listened to the same songs, and they sound great using his profile. Switching back to my profile, they sound horrible.

I checked the audio settings on both profiles, and they are the same - High Quality (HQ) and ‘Better’ (best audio quality available).

I listen to Deezer many times every day, and it is extremely frustrating to hear this poor quality while knowing I pay for premium.

Is there a way to fix this, or could there be a glitch in my profile?

Userlevel 7
Badge +3

Hello @Mariedaisy, thanks a lot for your support during this years and for this feedback as well. Could you try this: Change to the lower quality, check if you notice any difference, and back to the better quality. Let me know how it goes, as well as which devices you own and the version of the Deezer app.

Have a great day

same here, the problem is with some songs, not all.

no way to fix the issue, maybe an update of the android app ???

Userlevel 1

Seems to me there is a bug in the last version of Android app. Try to downgrade it to 6.2.4.98 version and check.

Userlevel 1

I just reverted back to the version D’ArtX mentioned by manually installing that APK, and lo and behold… The music sounds fine again :)

So hopefully there is new version with a bugfix for this soon. ‘Till then, I guess I’ll keep using this older version.

 

Userlevel 1

It confirms my thoughts about this problem.

Same problem

Userlevel 7
Badge +3

Hi guys, thanks all for the feedback, I’m investigating on our side, I’ll let you know once I have more news.

Userlevel 2

Thanks for these insights.

Could you share your setup? (exact app version causing trouble, selected audio quality, etc..)

Userlevel 1

Hi Geoffrey,

I was seeing (hearing? ;) ) the issues in the Deezer app version 6.2.5.70 on a Huawei Nova running android 7. Deezer audio quality setting didn’t seem to matter, using ‘balanced’ setting over wifi or compact over wifi both gave the bad quality audio.

Let me know if there is other info you need.

Kind regards,
Dracorius

Userlevel 2

We found the cause of this!
A recent patch has a side effect of downloading the wrong audio quality on some device.

We are preparing an update to deliver you the fix ASAP.

Thank you for your feedback!

Userlevel 1

Great news :)

I’ll be looking out for the new app version to test it out.

Kind regards,

Dracorius

@Kevin Deezer I tried that and it did not help. I changed from Standard Quality to High Quality and they sound the same. I am on a Samsung Galaxy S6 using version 6.2.5.70. The issue started early July.

It sounds great if I back out of the latest update, but without the features I want. And every night my phone auto updates it anyways.

Seems to me there is a bug in the last version of Android app. Try to downgrade it to 6.2.4.98 version and check.

thanks dude !! it works !!

Userlevel 1

We found the cause of this!
A recent patch has a side effect of downloading the wrong audio quality on some device.

We are preparing an update to deliver you the fix ASAP.

Thank you for your feedback!


It solved in new version of app in GP (I’ve tested on beta). Thanks!

Userlevel 7
Badge +3

Hello @Mariedaisy, I’ve moved your messages here as the issue is related, it is solved in the upcoming update.

Hello @Carlos.Ignacio and @D'ArtX, thanks a lot for keeping us posted :wink:

Userlevel 1

I’ve also updated to the 6.2.6.83 version which is available on the google play store (non-beta) now, and the issue seems to be resolved. Everything that sounded terrible before now sounds great:grinning::metal:

Cheerz,
Dracorius

Userlevel 7
Badge +3

Thanks for the feedback :slight_smile: @Dracorius 

I am also using version 6.2.6.83 now and it sounds MUCH better! Thank you! 

Userlevel 7
Badge +3

That’s great to hear @Mariedaisy! Literally :grin:  

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