Android

Do you need help with Deezer on you Android device? Ask your questions here!

  • 552 Topics
  • 2,695 Replies

552 Topics

A
Runaway Baby
AdirandielRunaway Baby
asked in Android

Constant crash after latest update

I have and LG Moto G6 phone, running latest Android upfate. About 1 minute into play, the app will just stop. This happens again and again. Ive reinstalled twice, deleted cache and stored memory, turned off battery saver mode (which shouldn't be an issue in the first place) and the problems persists.It also seems to happen more often if I open other apps while Deezer is playing. Notifications from othe apps also triggers a deezer crash.The whole reason I have a Deezer subscription is because it used to be the most stable streaming app. Not anymore.

0
A
Runaway Baby
1 hour ago
J
Tiny Dancer
JomitchTiny Dancer
asked in Android

Repeating cd streams

I recently signed up to Deezer premium and installed the desktop web player on my Lenovo windows 11 computer, which is compatible with android apps. It works very well and I am pleased with the sound quality and features. However,  when I stream a complete cd and it reaches the end, it starts all over again. I can't see an icon to cancel repeats. How does one do it. All the other streaming organizations I have used have that option.

1
Nina Nebo
Deezer Legend
2 days ago
J
Runaway Baby
jab2kRunaway Baby
asked in Android

the new version keeps forgetting what it was doing

I have a very simple set of requirements : I'd like to be able to start the app and have it immediately continue playing my favorites in shuffle mode, picking up where we left off the last time I listened. I've also downloaded all of my favorites to local storage, so as to not depend on internet connectivity. Mileage on this wasn't great in the past but now every time I start up,(1) The app spends a lot of time trying to contact Deezer servers before actually starting to play music, and(2) it forgets what it was doing the last time, which means I need three clicks to restart the shuffle mode inside the favorites playlistWat do?

0
J
Runaway Baby
2 days ago
C
Tiny Dancer
capillonpubTiny Dancer
asked in Android

simple Headphones through usb c issues (not headset with mic)

Hi, When I plug a headphone (without mic) using an usb-c adapters on my android phone (i’ve tested at least 5 differents adapters and 3 headphones, also different phones xiaomi or samsung) deezer start switching songs non-stop.If I use a headset with microphone instead of a simple headphone, there’s no issue. It doesn’t appear with other music or video apps.Is there a specific settings to apply in order to avoid this issue?Thanks, Philippe

0
C
Tiny Dancer
4 days ago
Santiago Evans Abaracón
Runaway Baby
Santiago Evans AbaracónRunaway Baby
asked in Android

No discography on artists pages

Hello,Since yesterday I can’t see the discography in any artist page. I tried uninstalling and re installing the app but the issue persists. I attached a screenshot.My cellphone is a Motorola edge 20 lite with Android 12. 

5
Santiago Evans Abaracón
Runaway Baby
3 days ago
I
Tiny Dancer
ianglondonTiny Dancer
asked in Android

Galaxy z fold 5

Since getting a new Galaxy fold z 5. Deezer keeps crashing and closing.I've reinstalled the app but it keeps happening. is there a know issue for this device?  Regards,Ian 

1
Nina Nebo
Deezer Legend
4 days ago
T
Runaway Baby
ThimoclesseRunaway Baby
asked in Android

Play/Pause hover button Android

I noticed that the hover of the play/pause button isn’t larger than the icon itself. It’s the case on the other button, but not in the play/pause.     All “circle” seems to have the same size, even if the icon of play/pause is bigger than the next/previous one. It's doing that only on Android, but in IOS circles adapts to the size of the icon. It’s a small detail, but it makes feel the play/pause button awkward to click. On the “reduced player” the round is bigger and make the play pause button better to click on it. I hope that it will be solved, it’s a small detail but the Android app is full of small details missing in comparison to the IOS app that is way better. Good luck Deezer Team, you are doing a great job, and I hope that you will be able to push the android app to the same standarts that the IOS app.

0
T
Runaway Baby
5 days ago
T
Runaway Baby
ThimoclesseRunaway Baby
posted in Android

Better image quality lockscreen (android)

I noticed that the quality of the images of the player on android is low. The player that I talk about is the one on the lock screen and the notification center on my Google Pixel.I’ve put an example of that, I’m talking with screens. There is Deezer, Spotify and YouTube Music. Spotify and YT Music have high quality. But the Deezer one is in bad quality.However, images in the app player are in high quality, so it’s only on the lock screen/notification center player. Also, it lacks of a “like” button and “next music” and “previous music” but I heard that they are working on.I hope that Deezer will fix that quickly because add a feeling of old app… If someone of the Deezer Team read this, love you guys   It adds a feeling of bad quality to the app. I think that it’s not hard to implement 

0
T
Runaway Baby
5 days ago
awesomemac
Lover
awesomemacLover
asked in Android

Artist page looking wrong

Hi,I was wondering if anyone also has this on their Android phone or tablet?If I go to the artists page (favorites) the page looks wrong. Some artists aren’t showing any picture and there is also something else.On iOS and on the browser also the same artists aren’t showing their picture.I already cleared the cache→ didn’t helpI already deleted and reinstalled Deezer→ didn’t helpI installed Deezer on a different device→ didn’t helpLast thing I’m going to try later this week is installing the beta.Android 13 with Deezer 8.0.1.32   

0
awesomemac
Lover
6 days ago
M
Runaway Baby
MysticVioletRunaway Baby
asked in Android

Unable to add songs to queue

Help.Deezer Android app removed the option to add songs to the queue since last update?? Does this happens to anyone else? I've also tried reinstalling the app completely, still got the same problem.App version 8.0.1.32. 

3
M
Runaway Baby
8 days ago
S
Tiny Dancer
Sakhabiev AskhatTiny Dancer
asked in Android

Unnecessary actions required then going from song to album on android

Situation: I wanna go from playing song to album page. I click 3 dots button and menu that opens does not contain required button right away. I must scroll down to see it for some reason. Can you fix it please?

1
Nina Nebo
Deezer Legend
11 days ago
D
Tiny Dancer
DerrelTiny Dancer
posted in Android

Deezer latest version 8.0.0.78

Dear Deezer, I miss the day, month and year of an album or song release. In the previous version when a song is playing you can choose album page and see the release date or year of the song. I can't find that yet in the new version 8.0.0.78.

0
D
Tiny Dancer
11 days ago
H
Tiny Dancer
hone_stabeTiny Dancer
posted in Android

Voice controls with Android Auto

I've been using Deezer for a little over a month, and for most of that time, I've been able to control the app with Google Assistant voice commands in my car while using Android Auto. "Hey Google, play Kind of Blue" or whatever. Then a couple of days ago, voice commands stopped working. The command is still recognized by Android Auto. Google's stilted robot lady voice says "Playing Kind of Blue with Deezer" (and a Google Assistant text box appears on my car's head unit screen that says they same thing), but then there's a long pause and the Google Assistant ultimately says "The Deezer app is not responding. When it is safe to do so, please open the app on on your phone and try again." The normal on-screen Deezer controls still work in Android Auto while this is happening. It's just the voice controls stopped working out of the blue. Is this a known issue? And if so, what do I need to do to resolve it?

0
H
Tiny Dancer
11 days ago
C
Runaway Baby
Chungu ChipyokaRunaway Baby
asked in Android

my deezer year

My deezer year is saying unfortunately I can't view it cause I haven't streamed enough even though I've been listening to music nearly everyday the entire year. Please help 

1
awesomemac
Lover
11 days ago
A
Runaway Baby
Axel JavierRunaway Baby
posted in Android

Hermit? Not enough streams?

There is no way!!! I only use this app to listen to music!!! Is it bugged?

6
E
Tiny Dancer
11 days ago
A
Runaway Baby
anastasssiaRunaway Baby
asked in Android

#MyDeezerYear 2023 bug

this is extremely strange, I listen to music for about 6h on a daily basis, this can't be true. sth must be wrong. I tried to update the app, I also tried to check #mydeezeryear on laptop. the same result. :(

5
A
Runaway Baby
12 days ago
E
Runaway Baby
em.swiftie728Runaway Baby
posted in Android

Fake My Deezer Year

Hello, I was watching my Deezer Year and Taylor Swift was completely left out. I listened to them particularly intensively in the fall. In addition, the top titles do not match either, as the Taylor Swift songs have appeared very often in my monthly top songs. Can the list perhaps be corrected again? 

3
P
Tiny Dancer
12 days ago
N
Runaway Baby
Nico_rotasRunaway Baby
posted in Android

My deezer year not showing some artists

Hello, I've been listening to Kanye west all day for months, but he didn't appear my Deezer year or even in my top 2023 playlist. I've been wandering if he didn't get shadow ban from stats...

9
N
Runaway Baby
10 days ago
S
Runaway Baby
Sofiia.KozorizRunaway Baby
posted in Android

Bugs with the latest updates

Hello,I want to report 3 issues that appeared in the latest updates. They are extremely annoying.1. My favorite playlist is in my downloads. But whenever I am in the offline mode. It never loads. And asks me to exit the offline mode. his was not the case before.2. I had a broken song, but the repair function was removed.3. (Screenshots attached) I sort my favorite playlist by artist. And when I click on the song, and expect to listen to my favorite songs by the artist and I don't get that. The playlist is in "I don't know what" order altho the shuffle button is off. And that was not the case before.Best regards,Kida

1
Leonídia.Deezer
Community Manager
10 days ago
A
Runaway Baby
acruzmnRunaway Baby
posted in Android

Deezer crashes randomly on Android. Months with this issue. Fix it. Updating does nothing. AndroidWebView possible culprit.

Nothing Phone 1Nothing OS 2.0.4, Build Spacewar-T2.0-2310006-1014-EEAAndroid 13-Security update 01.Sep.2023-Google Play 01.Oct.2023-Baseband MPSS.HI.4.3.3-00781-LC_All_PACK-1.570503.2.589090.5-Kernel 5.4.210-qgki-gcfce8884187a, #1 Fri Oct.6.2023Deezer version 8.0.0.78Do not reply with “update Deezer”, “clear your cache”, etc. I will take replies of this nature as evidence that you did not read this at all. Your app is broken and cuts off my music randomly. I believe something related to AndroidWebView is causing this. Something is clearly very wrong with a core dependency of Deezer. I like your app, but I’m veering towards cancelling my premium subscription based on this issue persisting for months.

3
A
Runaway Baby
17 days ago
J
Runaway Baby
jimmyroe30Runaway Baby
asked in Android

deezer connect not working

I just signed up for a 3 month discounted subscription but deezer connect is not working. This is so disappointing as it's the only way I connect to my Sonos speakers. Before you say use the Sonos app, I won't do that. That app is inferior and I drive music from my streaming apps. If this won't work, I want a refund and my sub cancelled. 

1
awesomemac
Lover
18 days ago
Lucas Cavalheiro Soares
Tiny Dancer
Lucas Cavalheiro SoaresTiny Dancer
posted in Android

Bug - Android

Prezada equipe do Deezer, Gostaria de relatar um erro que tenho observado no aplicativo Deezer para Android. Ao reproduzir músicas que possuem mais de um artista, apenas o artista principal está sendo creditado, enquanto o aplicativo para iPhone e outras plataformas de streaming exibem corretamente todos os artistas envolvidos. Para facilitar a compreensão, anexei imagens comparativas do aplicativo do Spotify (que mostra corretamente todos os artistas) e do aplicativo Deezer para Android (que apresenta o problema mencionado). Espero que a equipe possa analisar e corrigir esse inconveniente, proporcionando uma experiência mais consistente para os usuários de Android. Agradeço pela atenção e aguardo ansiosamente por uma solução. Atenciosamente,Lucas Cavalheiro Soares  

1
Leonídia.Deezer
Community Manager
10 days ago
Barendrecht
Lover
Barendrecht
asked in Android

no way to see complete album title?

There's no way to see full album title in mobile app? 

4
Barendrecht
Lover
19 days ago
T
Runaway Baby
Tomb93Runaway Baby
posted in Android

Album length has disappeared with android update. Please re-add it

See title

5
Jaime.
Community Manager
9 days ago
K
Runaway Baby
Kieran.AndersRunaway Baby
asked in Android

Completely stopped working since update?

Deezer app has completely stopped working since the update. Uninstalled and reinstalled several times. Cleared cache, restarted phone all to no avail. Just get error content not loading message fore every selection on data and WiFi. Any suggestions?

5
Jaime.
Community Manager
17 days ago
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