Android

Do you need help with Deezer on you Android device? Ask your questions here!

  • 380 Topics
  • 1,890 Replies

380 Topics

T
tomi.boyRoadie
asked in Android

Deezer app closes itself while music is playing

My mobile Deezer app closes after I receive a phone call. Whether I answer the phone call or not, after a couple of minutes the Deezer app will close by itself while music is playing. How can I stop this?

0
T
4 hours ago
Phaewryn
Phaewryn
asked in Android

Need solution to undesired "shuffle" functionality on Android app! How do I turn it OFF (permanently, forever ideally)?

I am a premium user and I have both the Android app and the Windows Desktop app. On the Windows Desktop app, there is an obvious ICON to turn off “shuffle” mode. It’s an icon at the bottom that allows you to toggle “shuffle” ON/OFF. This seems to be entirely MISSING from the Android app, and I get so extremely frustrated when I accidentally press the “Play” button (which can happen with my phone just in my pocket and completely incidentally) and it AUTOMATICALLY TURNS ON “shuffle” as there appears to be NO WAY to TURN IT BACK OFF in the Android app. To be clear: I do not want this feature AT ALL, EVER, and I specifically asked BEFORE SUBSCRIBING to be SURE I could play my music in my playlists IN ORDER, and this is making me quite angry that it isn’t a simple, easy-to-find OPTION in my SETTINGS to just DISABLE SHUFFLE ENTIRELY, FOREVER or my account or in the apps. At the VERY LEAST, there should be an EASY TO FIND icon in the Android app (and every other application), like there is in

0
Phaewryn
18 hours ago
G
Gilles vd HorstGroupie
asked in Android

Higher data usage when quality set to "Basic" than "Standard" or "HQ"

I recently tried reducing my mobile data usage by changing mobile data quality from “HQ” to “Basic”.But surprisingly my data usage actually increased (to about 500MB per hour) instead! I decided to research (*) this issue by starting “Flow” and skipping to the next song 4 times under different mobile data quality settings and measuring mobile data usage after each song skip.These are my findings:Basic: 27.5MB per song on average (38, 26, 21, 25)Standard: 5MB per song on average (8, 3, 2, 7)HQ: 12MB per song on average (15, 8, 17, 8)High Fidelity: 54.7MB per song on average (57, 61, 36, 65) It seems like “Basic” is actually “HQ”, “HQ” is actually “Standard” and “Standard” is actually “Basic”.And it seems to be a re-occurring issue because 3 other threads were created about similar issues before (but all 3 got closed without resolution so I created a new one instead) *) I re-installed the Deezer app and cleared the song cache before performing my test. After each quality change I pressed

0
G
20 hours ago
C
CyoteNew member
asked in Android

Paul Hardcastle VII album

Does anyone know if the, Paul Hardcastle VII album is played in the FLAC format, I don't see where it reads: ACC/MP3/or Flac?

0
C
21 hours ago
D
DemiTee94New member
asked in Android

App keeps stopping randomly

I am using the Android version of Deezer on a Samsung Galaxy S21 Ultra - I used to be on someone else's Deezer account but now I have my own and I've had no end of issues with songs just stopping randomly and the app closing with no error message or warning. It does it whether I'm connected to a speaker, my car, headphones or just through the phone speaker. How can I solve this, as I never had any issues when on the old profile, just when I got my own? 

0
D
2 days ago
P
pennysaezuriNew member
posted in Android

Alguem talvez tenha invadido minha conta

Vem aparecendo algumas bandas e músicas no "buscado recentemente" e "ouvidas recentemente" que eu nunca ouvi falar na vida. E agora eu estava ouvindo uma playlist que chama Just Dance e do nada a música mudou pra uma banda que eu nunca ouvi falar na vida. Talvez tenha login duplo na minha conta.  Alguém já passou por isso? o que fizeram pra parar?

0
P
2 days ago
F
Frederic.herzeeleNew member
asked in Android

deezer on android tv proximus

I just get the android tv box from Proximus but impossible to find the Deezer android tv app. The playstore says not available on this device… any tip? 

1
Yula
Community Manager
1 day ago
I
Indigo DawnNew member
posted in Android

How to restore a song i accidentally "unhearted"?

I accidentally clicked the angry face on a song I really like! Is there a way I can undo that action and allow Deezer to play that really good song in the future?

1
Yula
Community Manager
1 day ago
M
moishi radaiGroupie
asked in Android

שינוי שפה

אני רוצה לשנות את השפה באפליקציה מאנגלית לעבריתאיפה ואיך אפשר לשנות?

3
M
3 days ago
T
Tarık Alp OnarChart topper
asked in Android

Song not being downloaded

I download my songs, and they look like they are downloaded (they have that green icon). Even though they look so, they are not downloaded. They still use my cellular data to play.  I contacted with Deezer support about this and they told me to delete and re-install the app. I did so, but it didn’t work. I need a solution for this problem.

2
T
3 days ago
Scxtt
ScxttChart topper
asked in Android

why doesn't the homescreen auto-refresh like other music streaming services?

It's rather annoying to constantly be pulling down on the homescreen to refresh the 'recently played' section, the 'mixes inspired by' section, the daily playlists and so forth. Can't the developers make it where the homescreen auto-refreshes on its own throughout the day like other services?

1
Yula
Community Manager
4 days ago
A
Anthony17Groupie
asked in Android

problemi

Le canzoni vengono riprodotte andando in dietro e non avanti!! Lo fa da solo e non lo posso cambiare!! Poi torna dopo 2 3 giorni a funzionare normale!! Ma poi lo rifà!!!! Poi mentre ascolti la musica si blocca da sola poi funzionare normale  poi lo rifà!!! Troviamo una soluzione 

1
Yula
Community Manager
4 days ago
J
JazzmatazzGroupie
asked in Android

Cannot control music on xbox through Android.

I'm moving from Spotify to deezer for the music quality but I really miss playing music on my Xbox and controlling that with my phone instead of the Xbox controller.  Deezer connect isn't working and actually as a test I left music playing on the console and opened the app and play different music and actually works when it shouldn't. Please fix deezer connect, I'm loving Deezer so far, I'm coming back, I haven't used Deezer since 2015 and miss that feature Spotify has. 

2
Yula
Community Manager
4 days ago
P
ParrinzGroupie
asked in Android

Flow not showing

I've created a new account but after I selected my favourite artists the app keeps not showing Flow

1
P
9 days ago
E
Eiman Al AleeliNew member
posted in Android

Problem

Songs is  not working anymore its keep loading and loading 

1
Yula
Community Manager
10 days ago
A
ArkonNew member
posted in Android

deezer wont play at all

So I can't play any tracks, downloaded, favourites... anything. I click on a song and it won't start playing if I hit the play button nothing happens. Here's what I've tried so far... 1. Resarted phone 2. Force stopped the app musliple times 3. Reinstalled the app 4. Attempted different networks wifi-4g 5. Cleared the cache multiple times Why is this happening? I'm using Samsung android. 

1
Yula
Community Manager
10 days ago
S
Stine HåkonsenGroupie
posted in Android

trouble playing my playlist

I have problems playing all my playlist, it's keep loading . I have trying to download all my music, but notting happening. I have been upgrading my system. What do i do ? Please help  

3
Yula
Community Manager
10 days ago
A
aptricOne hit wonder
posted in Android

error: failed to play

I keep getting the message "error: failed to play " when I try to play a track for a few days now. This happened in the past and is happening again. None of the troubleshooting are working (clear cache, remove sd card, reboot, reinstall).I am using version 7.0.24.47, android 12Any new tricks?

3
Yula
Community Manager
7 days ago
D
demooniaNew member
posted in Android

Trouble with playlist

Been having problems playing my "favorite tracks", I i imagined it's because of the quantity of songs in it (6k), is there something I can do besides deleting songs?

1
Yula
Community Manager
11 days ago
I
intjtlglGroupie
asked in Android

Stopped downloading after going to offline r mode.

Hello. I am I've setup about 8 hours of adding albums to download. I haven't found an easy way to download singles or just tracks without a Playlist even the daily foyou songs.However once I got back to wifi as I ran out of data for the month. I was stalleno downloading for about a half hour. I started adding new stuff to download yet it is just downloading the new stuff. I have not found a way to resume all the old stuff without restarting all the previously downloaded items without clearing the data and trying again.  Thanks for your assistance,  Gregory 

1
Yula
Community Manager
11 days ago
M
MarteynOne hit wonder
asked in Android

Shuffle downloaded songs shuffles my music instead

When I go to downloaded music, there is an option 'Shuffle play' that I used often. But since a month or so, this option starts 'Shuffle my music' instead.Android 11, Motorola Moto G8

1
dee_dirk
Deezer Legend
16 days ago
B
BoldlumpOne hit wonder
posted in Android

Playback keeps skipping tracks

Consistent issue when trying to listen to albums. A song will finish but the app will just decide to skip a track or two. When i skip back the tracks play fine but a few songs later it will happen again. Has happened on multiple devices, multiple installs and just today again on a brand new phone. The cache was only 30MB out of 6GB allocation. I'm utterly fed up with it and am about to cancel my family subscription

6
Yula
Community Manager
9 days ago
D
DjMingoGroupie
posted in Android

Apps keeps sleeping

My Deezer premium app keeps pausing whenever my phone, s backlight turns off (samsung note 10 plus). Immediately when i touch my screen its resumes playing. Its really annoying very annoying. How can i stop this.

1
Yula
Community Manager
15 days ago
Scxtt
ScxttChart topper
posted in Android

will Chromecast ever be fixed?

i'm tired of it autoplaying songs after an album ends. I also wanna know how hard it is for the devs to simply add an option for us to 'play next' or 'add to queue' whenever we're using Chromecast?Deezer is the most expensive streaming service in my country, clocking in at $10.99 a month, but yet they fail to fix and implement the simplest things.

2
T
16 days ago
C
Carl Alexander Kessen SverdrupGroupie
asked in Android

Where did album lists go?

On Android all of the sudden there is no list of albums when on an artist page. I haven't bothered trying on Windows or Mac yet because I hardly use these platforms for playing music. What I need to know is this - is this just a bug that will be fixed or is it a permanent thing?

2
C
18 days ago
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