- - Knowledge base
Updates
Groups
Deezer 4 Creators
Request a Feature
Help Center

Home
Community overview
Troubleshooting
Android

Android

Do you need help with Deezer on you Android device? Ask your questions here!

670 Topics
3,217 Replies

When you subscribe we will email you when there is a new topic in this category

670 Topics

Most replies

Recently active Most views Newest first

Kevin.Duarte.CostaRunaway Baby

posted in Android

Android Auto - Playlist order

Hello, When I start a playlist in Android auto, the order changes to 'standard'. If I start the playlist on my phone the order is 'last added'. Is there a way so the order stays at 'last added' when I start the list from Android auto? The same happens with Android Wear.

3 months ago

TitouanNltTiny Dancer

asked in Android

Equalizer auto turn off when I switch to another song

Hello. I would like to repopen a discussion (firstly opened by SoloWingX) : Each time I switch to the next song, the equalizer instantly turn off. I have to open it (shortcut un the down left corner > equalizer) and it instantly turn on.Strange thing is that the issue only appears when I manually switch tot he next song, no problem when the app switch to the next song by itself (when the previous one is finished). Thanks :) !

1 year ago

Adrian.Fox-KirkLover

asked in Android

app starts a new playlist in shuffle tracks mode

Hey Deezer, how do I set the Android app so that it doesn't default to shuffle tracks when I start a playlist? When I create a playlist, I do so in the order in which I want to hear the songs, it seems that the app starts a new paylist in shuffle tracks mode, an I would like the mode to be play in order.

1 year ago

nhamilt98Runaway Baby

asked in Android

Deezer stops working properly after Android update.

After latest Android update Deezer stopped working with a rotating cicrle on the track to be played. Only way to get it to work is to uninstall and reinstall. then it works until you stop using it, then when you try to play something later it will not work. Anyone else having this problem. Phone is Samsung A10.

9 months ago

RedsterLover

asked in Android

Synchronised Queue-List

Hi all, The above option has appeared in my Audio Settings on my Android phone. Can someone tell me what this means, as I can't see how to make this work on Sonos Thanks [img]https://uploads-eu-west-1.insided.com/deezer-en/attachment/05716bdb-c054-4737-ab71-5fe0dd532802.png[/img]

8 months ago

John.Nowak

asked in Android

Deezer player widget disappeared (android)?

Hi, widget on android phone worked fine till I connected with android TV to stream some music. Together with that widget just disappeared from phone screen. I've tried to add it aganin but now I see only 2 available widgets: Playlists and Flow. Where is player widget?? Lock screen widget works fine. Thanks. Edit: I reset my phone and widget was back. I added it to phone screen, started streaming to TV and widget disappeared in the same moment. Any idea?

1 year ago

ThorstenB.Runaway Baby

asked in Android

Deezer doesn't work on Sonos

I cannot use deezer on Sonos since their last update. … can you please check with them.

9 days ago

Waldo SwartRunaway Baby

asked in Android

A network error has occurred while checking the subscription

I am with Deezer premium, i cant play any song, nothing is working.Please help

2 years ago

Abbi.cr91Runaway Baby

posted in Android

constant app closing itself

I've been having issues for months now with the app constantly just closing itself. Any ideas what this can be? It's completely up to date my phone is new, no idea what it is and it's getting to the point where I might just convert to Spotify, had this account for almost 10 years and it's driving me mad now

1 year ago

JeroenKRunaway Baby

posted in Android

Yamaha Musiccast and Deezer connection problem

Hi, Since a month i've got troubles with Deezer and MusicCast via the Yamaha RX-A4A over and over again. The problem is that after a song or 2 or 3 Deezer stops playing music, also searching in my favorites does not work. Besides that a lot of times "no music" or that i'm not logged in anymore. This is becoming very annoying. I've read several forum topics but none of them gives me an solution. The weird part is sometimes it works again for serval hours, but it is not a specific time or day you can pin point. What i've tried:- Removing the MusicCast app from my Android (version 14) phone and reinstall the app (tested multiple phones) (version 5.70)- Resetting the Deezer password- Factory reset Yamaha RX-A4A- Restarting network modem and router- Setup a static IP address in the router for the Yamaha- Turning off battery management in the MusicCast app - Updating the Yamaha receiver with the latest firmware (2.03/3.14) None of them did the trick. Hope someone from support has an solution

4 days ago

AbroochRunaway Baby

asked in Android

"App isn't installed" error when trying to use shortcuts on android

I recently changed phone to a Google Pixel 6a (android 13). The app is working great, except for the shortcuts (long press on app grid) which raises an “App isn't installed" error, preventing me from launching my mix or identifying songs being played around me…I have reinstalled the app several times, deleted both the storage and cache, and I do not know how to get rid of this error...

1 year ago

Noam AsulinBezi since 2017

posted in Android

Album page refreshes when navigating back to it

Hi For a while now , in multiple versions the albums page refreshes automatically . I’ll demonstrate it by the following scenario : Go to the albums section under favorites tab scroll down to select an album to play . Enter that album page Go back to the albums pageResult : Albums section is refreshed and goes back to the beginning It doesn’t save the latest location . That is really annoying , Deezer version - Beta - 7.1.0.36 Android version -11It happens for about 6 months now , even more . Thx .

5 months ago

largiRunaway Baby

posted in Android

Chromecast volume control with android app

I would like to report a defect (or at least bad usability experience): Current behavior: Setup: I use the deezer app on an android mobile phone (google pixel 2 (android 11)) to stream on a chromecast audio device. Affected use case: Via the mobile phone I for instance control the volume of the chromecast via volume buttons on the side of the phone The problem: Only a short time after selecting a song or skipping a song I am able to control the volume via the buttons of the phone very soon the chromecast volume control will not appear anymore, when I hit the volume button of the phone (see screenshot). even when the app is in front the volume control will not work again once it was lost interesting is that selecting a song or skipping a song in the play list still works fine - so the problem is with the volume only. workaround: I have to hit the chromecast button in the app where I can change the volume again controlling the volume with the side buttons of the phone will only

1 year ago

José ViscaTiny Dancer

asked in Android

Equalizer not working

Equalizer not working on Xiaomi note 5 pro, but works fine with Spotify

24 days ago

27ricky04Runaway Baby

asked in Android

Missing discographies

Starting yesterday I've noticed that some artists have no discography in their profile, which makes finding certain albums impossible without knowing their name or songs (I'm in the beta program, I don't know if it's a beta only problem, but it's really detrimental to the ease of use of the app)

1 year ago

zikesRunaway Baby

posted in Android

Cannot loop a single track on Android

When using the Loop 1 feature on Android the song will loop once and then turn the loop off, proceeding to the next song in the queue after the first song has played twice. The app is up to date and I have been able to reliably recreate this on a Pixel 4a and Pixel 7 phone. I suspect that it detects the initial loop as a song change, which automatically turns off the single song looping.

11 months ago

BodoRebićRunaway Baby

posted in Android

High data usage even if mobile data streaming set to basic

Greetings. I enjoy Deezer HiFi on my android phone very much, but even though my mobile data streaming is set to basic quality, and HQ is set to be used only via Chromecast Audio, everything is HQ no matter what the settings are. Can you please fix that. Even Songcatcher consumes way too much mobile data which is quite unnecessary.Thank you

1 year ago

Martin.Frydendal.PedersenRunaway Baby

asked in Android

android app doesn't work properly

profiles don't show up. can't load artist pages and Playlist

1 year ago

Baillien JohnRunaway Baby

posted in Android

yamaha music cast

Constant systeemfout bij het willen afspelen van Deezer met de Yamaha rn803d reciever. De app al volledig verwijderd, zonder resultaat.....

10 months ago

bdsaLover

asked in Android

BUG: No scrollbar on playlists (Android)

I just noticed that the scrollbar that should show up when I start scrolling does not show up anymore on playlists. I see it in the following screens: Artists, Albums, Playlists (the screen that lists all your playlists). But any playlist that I go into, has not scrollbars.

20 days ago

nagusameRunaway Baby

posted in Android

Solution for playlist changes not taking place?

When using the mobile app I can resort my playlists through 'edit playlist' and dragging the songs around. After saving my changes, the playlist will not reflect those changes on the mobile app specifically. If I go to 'edit playlist' again then the changes are reflected in that track order. The changes are also reflected on PC. The playlist simply does not update on the mobile app. Solutions I have tried to no effect:1. Making small changes then saving a second time.2. Signing out and signing back in.3. Force stopping the app the fully restart it.4. Clearing the cache.5. Connecting to a different network.6. Restarting the phone entirely.7. Refreshing the playlist by swiping down.

1 month ago

seslashLover

asked in Android

Large battery drain issue in Deezer app on Android 11

Hey team. I’m seeing a large battery draw by the Deezer app on my Android phone. I’m using the latest version of Deezer app. I tried clearing app cache and storage, reinstalling an app, etc. Nothing seems to help. I believe that a power draw became worse after an Android 11 upgrade, but it wasn’t great before neither. My phone is getting noticeably warm when running Deezer app. Attaching a screenshot for an example. Please note that I’ve only listened to locally downloaded songs in Deezer. Deezer used 18% of battery vs 3% used by Audible over roughly similar listening times (through a bluetooth speaker with both apps). There’s clearly something going on with Deezer power draw. Device: Pixel 4XL, Android 11

1 year ago

Colin SalazarLover

posted in Android

Am I paying for FLAC quality on Android if there is no HiFi bit perfect available?

It came to my attention recently that Deezer doesn't have the bit perfect FLAC files available for the Android OS. An audiophile on YouTube who is quite respected and known in the digital music production and reproduction community did a cameo on another channel about audio file formats from all the streaming services available currently. He said something that caught my attention and that was that while Deezer does in fact stream bit perfect FLAC files on desktop, it currently isn't supported on or by Android devices yet which made me ask myself, am I paying for music I can't even appreciate on my Android devices because Deezer is r raking in the revenue from mobile device owners who are paying for Premium tier subscriptions which are only bit perfect at 16/44.1 at the highest available quality but only on desktop or high end DAP? I hope this is not the case, but when I listen to Qobuz (which is FINALLY available on Canada as of a couple weeks ago!!) There is an audible and noticable

1 year ago

jirkavRunaway Baby

posted in Android

The Deezer Android app does not download tracks in HiFi

Hello. For the last few years, I am using a HiFi subscription plan and everything was relatively fine. All my downloaded (on my smartphone) tracks were marked by a small HiFi label on the bottom left corner and the sound was nice. Recently I have been forced to reinstall my buggy Deezer app (I was not able to open it) and since then I've been dealing with low-quality of downloaded tracks. Although I have set the quality of the downloaded songs to HiFi (and also for streaming), only a few of them are labelled as HiFi when they are downloaded. Even the storage usage on my smartphone is circa half, so I'm convinced tracks are not really downloaded at the highest quality. I am pretty sure that all my favourite tracks are available in HiFi (the same track played on my notebook - desktop app and from the browser - is HiFi labelled). What is interesting if some downloaded track is labelled as Hifi, this label will disappear soon (e.g. the next day I can not see it). I have tried to reinstall

5 months ago

bygrhel

asked in Android

Deezer premium wont play anything at all!

Deezer worked fine yesterday. This morning nothing will play, not even downloaded tracks. Every time i press shuffle play ( play has also disappeard) i get an advert to upgrade to a family subscription. Please help me fix this.

11 months ago

Page 2 / 27

Sign up

Already have an account? Login

Login to the community

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.