Deezer playback stops randomly when connected via Bluetooth

@Felix Wagner Have you tried all the basic troubleshooting, clear cache, reinstall it and increase the smart cache?

@Felix Wagner You sure you are not touching your headphones by mistake? For example my Bluetooth WH1000X-M3 from Sony can suddenly stop the playback if a bit of raindrop touches the area where you are changing tracks or volume on your headphones. In this case updating firmware on BT headphones might help. It works only on “fancy” things, not on these cheap models from €29 a pair.

Also worth noting that your internet connection may be poor and why it also can happen.

I work in IT and headphones problems are almost weekly stuff.

I’d recommend to proceed in exactly this order:

1. Remove bluetooth headphones from your laptop or phone using Forget device option.
2. Reboot your device at least once.
3. Turn your Bluetooth off.
4. Turn your Bluetooth on.
5. Turn your headphones in pairing mode and pair again.

I hope this makes your life easier. For problem solving it is important to know does it happen on any other device? I listen Deezer Premium on Bluetooth headphones (model in my message).

I can’t remember when they did stop in the middle… and when they did it was a raindrop 

Your headphones button may be as well faulty. Swapping recommended.

I am living in lost town, so I have 5+ kilometers to next shop with electronics. So far I was able to swap my earphones using warranty paying nothing for new pair. Sony’s seem to work.

10 years ago I was working at great shop selling electronics, and I never recommended cheap models. Anything cheap is not a good purchase. You use a bit more to get decent stuff.

Dear hpguru.

I am absolutely sure that I am not touching my headphones and as this also appears in my car onnected to the car audio I assume that this cannot be the reason.

Another observation is that the car audio shows that the song still plays (time is counting).

It only goes on when I unlock my screen and jump to the app (without pressing any button or resume)

Also while I updated now to beta this does not improve. 

Really looking forward to an answer. 

Thans

@Rafael. Yes I cleared the cash and even installed new

Is there an answer from deezer about this? It happens to me all the time when listening to music, even downloaded albums. Always its via Bluetooth on my beats studio headphones. It's so annoying...

Hey @skywalker482 

Thanks for reaching out and for your patience. Apologies for the inconvenience.

Could you please give us more details like your Deezer app version, device model and OS? Have you tried reinstalling our app and restarting your device to see if it helps?

Are you connecting to a car as well or only the Beats?

Version 6.2.34.44

It only does it when using Bluetooth and my beats studio headphones... 

It'll start playback and then just stop by itself. Sometimes after less than a minute and sometimes after 3 or 4 minutes.. sometime it'll do it once and other times it'll do it multiple times. Always at least once though.

I'm using a Samsung a71 android mobile to Bluetooth the downloaded albums from my deezer account

It's REALLY annoying especially as I'm using it to try and aid sleep and I have to keep restarting the music or open the app and press play over and over... 

Oh, you're listening to fall asleep with the app, that's frustrating! @skywalker482 

Could you please try re pairing the headphones to see if it helps? Does it have in ear sensors ou touch control? I have a feeling the headphones are triggering this 

Definitely not the headphones... as I've tried 3 different sets and it does it with all of them. The beats are not touched at all when the music stops. 

I've tried re pairing and this does not help. 

Thanks for confirming it @skywalker482 

If you update to 6.2.35 does it still happen?