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Do you need help with Deezer on you Android device? Ask your questions here!

679 Topics
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679 Topics

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bygrhel

asked in Android

Deezer premium wont play anything at all!

Deezer worked fine yesterday. This morning nothing will play, not even downloaded tracks. Every time i press shuffle play ( play has also disappeard) i get an advert to upgrade to a family subscription. Please help me fix this.

1 year ago

AceTheAceRunaway Baby

asked in Android

Pay to listen?

I want to play My Favourites playlist. I play it on shuffle but recently a problem has occurred. Now I keep being told that I HAVE to have Deezer premium to listen to certain tracks, which is false as I listen to those same tracks when in any other playlist. Is this a bug or feature? Is anyone else experiencing this? How can I solve it WITHOUT paying for premium?

6 months ago

jandre.swart.96Runaway Baby

asked in Android

Stops playing music every few minutes

Would be listening with a good and stable internet connection, all permissions allowed, music would stop playing every 15-30min randomly. The app doesn't close and sometimes it will even lose track of where it was on the playlist. Very frustrating. You have to reenter the app and press play again.

1 year ago

Luis.Domingo.Garcia-SalasTiny Dancer

asked in Android

Airplay & bluetooth option not found in my Deezer app

Hi, in my android cell phone, in the Deezer app, in the audio settings doesn’t appear the airplay & bluetooth option, so i can’t to send the music to an audio receiver.

2 years ago

BXIIIRunaway Baby

posted in Android

HIGH mobile data usage

After numerous tests and multiples un-installed and re-installed processes, i had no other options than sharing my frustration here.Deezer will consume a LOT of mobile data and despite using the BASIC sound mode for mobile, it will consume up to 4mb/s resulting in an average of 50-70mb per tracks. I downloaded GlassWire and monitored each and every settings from Deezer and even found that the STANDARD mode will use a less as 900kb/s whereas the BASIC used a minimum of 1279kb/sI made use i stopped the app after each settings change and restart it before testing. Today, i cannot enjoy my trips to work without stressing about bursting my monthly data plans..Things were fine 2 months ago, just decided to act weird after every updates…Using the latest deezer with Android 14Come on Deezer, you claim millions of users worldwide which makes you USD 11,000,000.00 per month if we consider only ONE million premium members. And you guys cannot make sure the app is working as claimed and advertised

13 days ago

ferg8Runaway Baby

posted in Android

Music not being downloaded

Recently got a new phone so the first thing I did was rip through the list of favourite albums to download so I can listen offline if needed. This was about 3 weeks ago now.Today I was browsing my album list but noticed the download icon was gray, and checking the list only half of the music I selected had been downloaded. I have also verified this by selecting listen offline where I wad unable to listen to this music.Why is so much music failing to download? No error messages were seen. App has been restarted, cache cleared, phone restarted etc.Using Android 14 with the latest Deezer beta version. Phone has plenty of storage (400+GB free space).Getting pretty fed up with all these issues now, on the verge of cancelling and signing up with Tidal...

4 months ago

Nico_rotasRunaway Baby

posted in Android

My deezer year not showing some artists

Hello, I've been listening to Kanye west all day for months, but he didn't appear my Deezer year or even in my top 2023 playlist. I've been wandering if he didn't get shadow ban from stats...

9 months ago

Eitan ChamiRunaway Baby

posted in Android

playlist problems

I'm trying to enter my main playlist and I can't no matter what I do, even clearing the cache doesn't work, but I can enter the other ones. What do I do?

2 months ago

DemiTee94Runaway Baby

asked in Android

App keeps stopping randomly

I am using the Android version of Deezer on a Samsung Galaxy S21 Ultra - I used to be on someone else's Deezer account but now I have my own and I've had no end of issues with songs just stopping randomly and the app closing with no error message or warning. It does it whether I'm connected to a speaker, my car, headphones or just through the phone speaker. How can I solve this, as I never had any issues when on the old profile, just when I got my own?

1 year ago

parra329

asked in Android

Deezer music expired error message

I left Australia on a holiday to Canada, Alaska and USA. I boarded a ship in Vancouver for a cruise to Alaska, while in the gymon board i used my fit bit and listened to Dreezer while i worked out. When i arrived in Alaska, all of a sudden i get this message....Dreezer Music Expired. Refresh by conecting to saved wi fi network. My saved wi fi network is in Australia. I still have 5 weeks of holiday. Can anyone advise of how i fix this problem. Thank you..Ross

1 year ago

SlysliverTiny Dancer

posted in Android

Can't see playlists songs

After the recent deezer changes I can't see my playlists. I just get the top 4 pictures and can't scroll past them. I'm assuming this is a screen ratio issue for wide screen android? What can I do or can this get patched?

7 months ago

Stacey KnightRunaway Baby

asked in Android

almost there, only a few seconds left

ive done everything from deleting the smart cache to reinstalling the app and nothing has worked. ive unfortunately had to use spotify, and im not sure what to do. what should i do in this situation?

2 years ago

tinathRunaway Baby

asked in Android

Has anyone ever succeeded in getting Google Assistant to play what they want on Deezer?

I've been trying to get Google Assistant to play a specific playlist on Deezer for years, and this feature just keeps failing to work. Searching these forums, I see Deezer devs have been aware of the issue for years, and promising to work on it. And it still doesn't.What happens to me is, GA opens Deezer and then either says "an error occurred" or says "okay, playing [playlist]" but then plays something totally random. No matter how blatantly specific I name my playlist, it never plays it. Has anyone ever managed to get this to work? I can't believe such a basic feature is not available. I'm seriously considering switching to Spofity for this one single reason.

2 months ago

Jay_YeezyRunaway Baby

asked in Android

Favorites won't load on Android anymore

- Deezer beta appFavorites stopped loading on Friday 2024-09-20I've reinstalled the app and the issue is still present. Favorite tracks is just a blank page of various gray squares. What gives Deezer? Put in some telemetry so you know when stuff gets broken. Folks are paying for this and such regressions are not acceptable for a mature product! Thank you..

1 day ago

amrmonsterRunaway Baby

asked in Android

[Premium user] [Android]: can't find play next/add to queue

Hello, I'm a new user, and I can't seem to find an option to play a song next/ add it to the queue, which is quite frustrating. I'm a premium user, and I'm using the Android app. Screenshot attached. Am I doing something wrong? Could someone please help? I have already reinstalled the app, cleared the cache, nothing worked. :( Thanks in advance.

8 months ago

Jan vdBRunaway Baby

posted in Android

Restricted artist shown in kids profile

Family members using a kids profile receive no search results when searching for artists which fall under child protection restrictions (e.g. the band Korn). However, in the proposal section (Favorites > Artists > + Add artist) there are no restrictions whatsoever and proposed artists can be added to favorites from there. Once any of the “restricted” artists have been added to favorites the algorithm does the rest and more “restricted” artists are proposed. Songs with explicit lyrics can be played and the lyrics can be displayed. See attached gif.Also, Google Assistant can be used to bypass restricted search terms. E.g. ask Google Assistant to “play Korn in Deezer” on a kids phone running Google Family Link and a kids profile of Deezer. This is a major design flaw in child protection and must be fixed immediately.

6 months ago

MadDudRunaway Baby

asked in Android

How to create a shortcut to "favourite tracks" on android?

Hello, I would like to have a shortcut to “favourite tracks” on an android screen. With widgets I can choose any playlist to have a shortuct, but I can’t figure out how to do it with “favourite tracks”.

9 months ago

Minimoon

posted in Android

problems with android

The Android application has major problems loading audio tracks. It takes over a minute to load a track in HIFI. Yet I have over 100mps and HIFI only requires 10mps! The application works abnormally in offline mode, and the sequence of tracks repeats itself... There's also a bug when swiping between tracks in the player in offline mode.

1 year ago

scrambler.bricksTiny Dancer

asked in Android

Over 300 of my favourite songs have been deleted!

Hey I just opened the Deezer app and I was logged out for no apparent reason. I was asked to enter my username and password l, bit knowing I already had a Google account I used that instead. When I got my account back well over 300 of my favourite tracks had been removed and all my search history was gone. I've been using Deezer since mid 2017 and I use the app quite frequently. What I think happened is that it hasn't saved any of my data since my free trial ended because most of the songs only about 30 left are old songs I added to my favourites a long time ago. I know this is my account because I only have one. Do I have proof of this? No. because nobody prepares for such a situation like this. Nobody should have to prepare for a situation like this. So you will have to take my word for it.

2 years ago

skyline91Runaway Baby

posted in Android

error: failed to play

I’m getting this message on my Samsung S23+ (Android 13), but i’ve also had problems with it on my Samsung S21 (Android 13) so it’s not one device specific. Most of the time i get it when using Android auto and skipping songs: like 3-4 songs in a row. But i’ve managed to reproduce it when not using Android auto.I’ve seen people recommend increasing smart cache, but that should not be the problem since i have 23GB and used only 15GB. When i click on retry it normally continues with song. EDIT: I have 4g connection with great signal all the time, so connection should not be the problem.

1 year ago

stubotifyRunaway Baby

posted in Android

Quickly removing songs from queue no longer possible

Since updating the Android app, when you remove a song from your queue, you can't remove another until the notification message disappears (4-5 seconds). If you want to remove 5 songs, it'll take you 25 seconds, whereas before, you could do it as fast as your fingers moved.

2 years ago

beekpresRunaway Baby

asked in Android

Problems playing songs when connected to SD card

Hey,Iv been having problems playing songs over the last couple of weeks. When I try to play songs they dont load. I just get the loading message. This happens whether Im using WIfi, Data or even my downloaded songs. I cleared the cache, unistalled and reinsalled the app. I have found that the only way i can load songs (WIfi, Data and downloaded) is to change the storage from my SD card to my phone. So I assumed my SD card was broken. I purchased a new SD card changed my storage had the same issue. I even tried with another phone I own and had the same issue. I will add when changing my storage back to my Sd card I can download songs and it will work for about 10 to 20 songs then go back to loading issue. This is very frustrating please help me out Deezer Version: 7.0.9.22Phone Model: Samsung Galaxy A50Phone Model #: SM-A505WOther Phone Model: Samsung Galaxy A32 5GPhone Model #: SM-A326W

1 year ago

Tain Velasco-Luquez

asked in Android

Unable to add the selected tracks to the playlist on Android

Hello, I have been experiencing this error on my Android 7.0 phone when trying to add new songs to the playlist (https://www.deezer.com/playlist/6209841564?utm_source=deezer&utm_content=playlist-6209841564&utm_term=2938404124_1565810170&utm_medium=web). I have already reinstalled the app and cleared the cache and local files but the error persists. I have also checked I have the latest version of the app. The playlist is way below the top limit of songs. However, when using the desktop version I can add them without errors. Any help on the issue will be appreciated. Best, Mauricio. The literal error is: "Unable to add the selected tracks to the"All_my_songs" playlist". It doesn't matter if I change the playlist.

2 years ago

Matheus11Runaway Baby

asked in Android

Não consigo logar no aplicativo

Hoje quando fui entrar no aplicativo, ele pediu pra colocar email ou número de celular porém quando coloco meu número não está prosseguindo com o login.

2 years ago

dgoorevitchLover

asked in Android

Uninstalled app, reinstalled, downloaded music gone

I uninstalled a reinstalled the app. There are 102GB of music on my SD card. It’s all still there. Deezer can see it and can see where it is. But when I click “Downloaded Music” it says there’s nothing’s there. So what’s using up my SD card then? I don’t intend to reinstall all of that again. What is goind on? This shouldn’t be the case.Android, Deezer Premium

1 year ago

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