Subscription and payments

I’m listening to music on my account on my phone. My daughter is listening to music on my laptop and has switched over to *her* account. But despite us playing music on separate accounts, it is routinely stopping and giving me this message: “Why has the music stopped? Your Deezer account is currently being used on another device or page. Your account is strictly personal and cannot be used in multiple locations at the same time. Click below to resume play and pause all other devices.” But I have a family account and both of these accounts are attached. Why am I getting this error?

I’ve been trying for three days to upgrade to Premium, but the website won’t accept my Visa. The PayPal link goes nowhere, and I don’t have American Express. Support was no help, saying I had to contact my bank. Bank confirmed there were no issues, and I made an online purchase last night. How are people paying for this?

Every month I pay a double subscription to Deezer via my credit card account. Kindly stop the 2nd payment and reimburse me for all the double payments.

I have upgraded from Premium to Duo so that myself and my son can listen to our own music. How do we do this without our music still being interrupted when we both want to listen at the same time

Bonjour j’ai été débité deux fois de ma souscription à deezer alors que j’ai arrêté l’abonnement. Je ne suis pas ravie car j’ai quand même été débité de 30 euros en 20 minutes. Pouvez vous me rembourser ? Merci d’avance

So received the offer email about 9 days ago and went to use it. Only to be charged the FULL monthly amount and NO offer working. Hmmm duo offer 3 months for one and followed the instructions but no offer working. 😏🤨

Hello, I try to renew my subscription and the answer is from deezer there is no new registration. They dont accept my payment. Do you have such experience?

I was billed today for premium but upgraded to duo which also took payment. As I will no longer be using the regular premium can I get a refund for the premium payment?

My Yahoo account was hacked and so was my bank account which was linked to the email address that I'm currently using for your product I would like to switch emails how do I go about doing that thank you I can't do it in app or on your site because I have no way of accessing the verification code

My email was hacked I can't log on to my email to get the verification code you are sending me to apply my new email everything was linked to the old email even my payment so I would like to get this sorted out please somehow I'd like to link you to my new email

As a premium subscriber ....can I share my account with my missus ....if so how ....or how do I get her on it ....?

I had premium for 9.99 but my credit card expired. Now you're making me renew my subscription at 12.99. please restore my old rate

Hello deezer support i have a issue i just finished ny free trial and i forget to cancel before the renewal date and accidentally purchased it today. Please could i get a refund i need it can u help me

I have deezer family subscription, but when my family tries to hear music a message comes out, saying that someone Elsy must be listening to Music and Blocks them. Why?

I noticed there are quite some differences for different countries, but the price is the same, which is not fair, especially when competitors provide similar experience with lower price. Even plan options differs e.g. in my country there is no Duo plan selection and I cannot understand why. Why is that?

Hola. El sistema no me deja actualizar mi método de pago. En los parámetros cambié el país de Francia a España sin embargo el sistema me obliga a elegir "zona o provincia" en territorio francés (aunque esté en España). ¿Qué puedo hacer?

Hi! I have a family account and today is payment day. I only had 3 dollars on my card when the money was debited. I've just topped up my balance. How do I pay?

Hi I Got Borad Of Community Website / So Basically Want To Cancal All Monthly Charges And My Membership And Unsubscribe As Well Also Delete Account / So My Full Name Is Neil Campbell And My Username ******* Also My Email Address Is ********

22.08 я не змогла оформити підписку, і просто забула про це і ось зараз з мене списали гроші, коли я вже навіть не користуюсь програмою і я не оформляла підписку, поверніть гроші

I have a family plN and every time I sind the invite link to my daughter she tries to join but it thinks she is in the UK. We both live in Spain and she is joining with her spanish phone.

Where can I buy a Dreezer gift card in Istanbul? Is there a list of stores where they are sold? The list is in the Help section on the website Deezer.com useless

I can't continue my subscription on the account can you please help me to continue with the subscription

Jak mogę dokonać zaległej płatności?

I have a giftcard but it asks me for my credit card or paypal etc, i don’t have none of those, what do i do!