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Answered

trouble with derzer family

  • October 10, 2025
  • 1 reply
  • 26 views
J
One Hit Wonder

I have deezer family subscription, but when my family tries to hear music a message comes out, saying that someone Elsy must be listening to Music and Blocks them. Why?

Best answer by Jaime.Deezer

Hi ​@Julianics please make sure they are logged in to their profiles before playing.
If that does not work, please contact our Deezer Support Team and one of our agents will check your account and help you
Thanks

1 reply

Jaime.Deezer
Community Manager
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  • Jaime.Deezer
  • Community Manager
  • Answer
  • October 10, 2025

Hi ​@Julianics please make sure they are logged in to their profiles before playing.
If that does not work, please contact our Deezer Support Team and one of our agents will check your account and help you
Thanks

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