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Answered

switching from premium to duo double charged

  • October 21, 2025
  • 2 replies
  • 31 views
M
One Hit Wonder

I was billed today for premium but upgraded to duo which also took payment. As I will no longer be using the regular premium can I get a refund for the premium payment?

Best answer by GropplerZorn

hello there ​@methegiant 

just about everyone here on the community forums is a subscriber like yourself. we don't have access to your account or the ability to handle this type of request.

you should open a ticket with deezer support so that an agent can assist you. the link is here→ https://support.deezer.com/hc/en-gb

2 replies

GropplerZorn
Superuser
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  • GropplerZorn
  • Superuser
  • Answer
  • October 22, 2025

hello there ​@methegiant 

just about everyone here on the community forums is a subscriber like yourself. we don't have access to your account or the ability to handle this type of request.

you should open a ticket with deezer support so that an agent can assist you. the link is here→ https://support.deezer.com/hc/en-gb

Deezer Legend
M
One Hit Wonder
  • methegiant
  • Author
  • One Hit Wonder
  • October 22, 2025

Thanks for the responce! I ended up submitting a ticket. 

GropplerZorn
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