Subscriptions

Hi ​@Wesson !

You may be double-charged on Deezer due to having more than one active account, subscribing through a third-party service like Apple or a mobile provider, or an accidental double subscription

How to resolve the issue
Check for multiple accounts: Log in to Deezer with different email addresses you might have used to see if you have more than one active subscription.

Contact your third-party provider: If you subscribed via Apple or your mobile provider, go to your account settings with them to manage or cancel the extra subscription.

Contact Deezer support: If you can't find the cause or a solution, contact Deezer support. Provide them with details of your account and payment history, as they can look into your billing and help resolve the issue or issue a refund

Nina

I have replied to your comments, but unsure on which platform (the system is not very user-friendly).

I have initially subscribed to Deezer on my previous email address ("derick.wesson@pkf.co.za"). About a year ago I migrated to a new email address ("fewesson@gmail.com") and updated my details with Deezer.

Eversince I was charged twice. I cannot log into my old email address and will appreciate it if Deezer can stop my subscription on my old email address and reimburse me for all the double subscriptions. 

Thanks

Derick Wesson