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Guitar Hero
October 25, 2025
Answered

Renewal payment

  • October 25, 2025
  • 2 replies
  • 57 views

Hello,

I try to renew my subscription and the answer is from deezer there is no new registration.

They dont accept my payment.

Do you have such experience?

 

    Best answer by Nina Nebo

     

     

    Hi ​@Peti.H. !

     

    To fix Deezer payment issues try :

    Check your payment method:
    Ensure the card has not expired and is valid for at least three more months. 
    Verify the card's country matches your Deezer subscription country. 
    Check that you have entered the correct CVV/CVC security code. 
    Make sure your card can handle online and recurring transactions, and has sufficient funds. 

    Clear your cache and try again:
    Log out and back into your Deezer account. 
    Clear your browser's cache and cookies, then try updating your details from a computer. 

    Contact your bank:
    Call your bank to see if they are blocking the transaction. They may need to authorize it . 


    If the issue persists :
    Contact Deezer support: If the payment still won't go through, reach out to Deezer support for personalized help. 

    Contact your third party: If you subscribe through Apple or a mobile provider, update your payment details directly with them. 

     

    Helpful link 

    How to rectify a refused payment with Deezer

    https://support.deezer.com/hc/en-gb/articles/213810989-How-to-rectify-a-refused-payment-with-Deezer

    2 replies

    Nina Nebo
    Superuser
    Nina NeboAnswer
    Superuser
    October 25, 2025

     

     

    Hi ​@Peti.H. !

     

    To fix Deezer payment issues try :

    Check your payment method:
    Ensure the card has not expired and is valid for at least three more months. 
    Verify the card's country matches your Deezer subscription country. 
    Check that you have entered the correct CVV/CVC security code. 
    Make sure your card can handle online and recurring transactions, and has sufficient funds. 

    Clear your cache and try again:
    Log out and back into your Deezer account. 
    Clear your browser's cache and cookies, then try updating your details from a computer. 

    Contact your bank:
    Call your bank to see if they are blocking the transaction. They may need to authorize it . 


    If the issue persists :
    Contact Deezer support: If the payment still won't go through, reach out to Deezer support for personalized help. 

    Contact your third party: If you subscribe through Apple or a mobile provider, update your payment details directly with them. 

     

    Helpful link 

    How to rectify a refused payment with Deezer

    https://support.deezer.com/hc/en-gb/articles/213810989-How-to-rectify-a-refused-payment-with-Deezer

    💜🎧 | Why not just live in the moment, especially if it has a good beat | 🎶💜
    Peti.H.Author
    Guitar Hero
    October 25, 2025

    Hi Nina,

    Many thanx for your advises, I will try now step by step.

    Peter