family plan issue

​@krishinda I will offer some troubleshooting suggestions you can try. They are all free and easy. I’ve seen this problem posted a couple times in the past few months, and everyone has been able to resolve it.

• I’m assuming the shared link isn’t over 30 days old, in which case it will have expired.
• I would suggest the admin (you) re-try sending the link a different way. Send it to the family member via your desktop/laptop and have them try to join from their desktop/laptop. Try it via e-mail if you sent it before by text (or vice-versa).
• Double check to ensure the link is accurate and hasn’t been clipped. This is important.
• Are you set on having independent accounts or might a profile account meet your needs? The admin can set that up immediately from their profile.
• Here is the link for the Family account page if you want to double-check your process: adding a family member

If none of those work, you can always get in touch with the Deezer Support Team and an agent should be able to help.

Best of luck.