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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

765 Topics
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765 Topics

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EusoregistreipracomentarTiny Dancer

asked in Subscription and payments

Mr.WhiteRunaway Baby

asked in Subscription and payments

Возврат / Refund

Здравствуйте как вернуть деньги за подписку? Забыл отключить автопродление , а сервисом не пользуюсь

2 months ago

Karen and ScottTiny Dancer

asked in Subscription and payments

upgrading to listen on multiple devices

Hi i have a premium subscription which allows me to have my account on 3 devices. I have in the past been able to listen on multiple devices but am now getting an error saying my account is in use on another devise. How do I fix this or upgrade to a family account to be able to listen on more than 1 devise at a time? thanks

2 months ago

gaost25Runaway Baby

asked in Subscription and payments

Podcast on the channel https://podcasters.deezer.com/

Hi everybody!I have a question please help me!I have subscribed to a Podcast on the channel https://podcasters.deezer.com/titled: "Gao ST25 Chinh Hang - Gao Ong Cua", but currently has not been displayed.Thank you everyone for your support and handlingThank you!

2 months ago

lynseywilson78Runaway Baby

asked in Subscription and payments

account hacked

Someone else is using my account without My permission. I was unable to use deezer today. I have a family account.I changed my passwords. Yet still the same.I've now how to unsubscribe

2 months ago

Joe169Runaway Baby

asked in Subscription and payments

using at the same time

Hi, I would like to use deezer with my wife at the same time, listening to different tracks what is the best plan?

2 months ago

l23Runaway Baby

asked in Subscription and payments

subscribtions

i have been charged on my card for the family deal when i only wanted the premium deal. is there anyway i can refund my subscription and get my money back?

2 months ago

BuckdlsRunaway Baby

asked in Subscription and payments

payment method

Does Deezer accept Discover for payment? All I have is a discover credit card.

2 months ago

sam1987Tiny Dancer

asked in Subscription and payments

help please wrong account signed up for family

I have signed up the wrong deezer account 😞 mo ey has already come out so I can't cancel this now, does anyone know if it can be swapped over the thr right account? Fingers crossed.

2 months ago

alebgarciaTiny Dancer

asked in Subscription and payments

Unjustified charges on my credit card

Deezer is charging my credit card every month for a service that was free when I subscribed to Meli+.

2 months ago

Marcos ZurckRunaway Baby

asked in Subscription and payments

Não consigo ativar o Deezer Premium através do meu plano da TIM ULTRA FIBRA

sou assinante da TIM ULTRA FIBRA.Estou tentando ativar o Deezer Premium que está incluso na minha assinatura atual da TIM ULTRA FIBRA, mas ao tentar inserir o CPF do meu cadastro na TIM ULTRA FIBRA na tela de ativação, é exibida a mensagem: "Este código não foi reconhecido. Por favor, digite o código associado à sua oferta.".

2 months ago

BeenieTuffRunaway Baby

asked in Subscription and payments

subscription

Greetings! I am paying for deezer family; but it constantly stays as dezeer premium on my app. Please update thatthank you

2 months ago

Greg StaufferTiny Dancer

asked in Subscription and payments

i need to change email i don't have access to old email

I don't have access anymore to either email accounts I have been with guys for years now. I can log in from Facebook but when I try to enter my new card for payment it wants me to give password for email it does not work if I put forgot password it won't let me do anything. You guys need to fix this soon or I will go somewhere else. Like I say I have been a customer for over 10 years. My name is Greg stauffer the 2 emails associated with my account is gregshannon6671@yahoo.com the other one is desertbreezegs@gmail.com I need this done asap you can call me at 5039546985 to get payment whatever I have to do but if it's not done soon I will find another music company

2 months ago

janphillips1Runaway Baby

asked in Subscription and payments

Janet Phillips

How do I change my payment details

2 months ago

SimonVodiceRunaway Baby

posted in Subscription and payments

premium subscription doesn’t work after I paid €13

I just made a subscription premium, but it doesn’t work even after I shut down the app and re-open it

2 months ago

Ashleigh SalazarRunaway Baby

posted in Subscription and payments

pissed costumer

I don’t understand why I keep getting charged twice when I make a payment and this is the second time this has happened and was NOT resolved the first time either

2 months ago

TeknevraRunaway Baby

posted in Subscription and payments

Harmonizing Entertainment: Deezer’s Dynamic Partnership with Plex

Deezer has consistently strived to offer its users a comprehensive and immersive music streaming experience. To further enhance this experience, I'd like to suggest that Deezer explores the possibility of forging a partnership with Plex, akin to their collaboration with TIDAL.Plex is renowned for its media management capabilities, making it a perfect fit for Deezer users who also engage in organizing and enjoying their personal media libraries. This partnership could allow Deezer users to seamlessly integrate their music streaming and media management activities within a single platform, offering a more holistic entertainment solution. Such a collaboration could potentially attract a broader user base and differentiate Deezer from its competitors.By teaming up with Plex, Deezer could unlock new avenues for user engagement and retention. Users who value both music streaming and media organization would benefit greatly from this integration. It could enable features like effortless synch

2 months ago

IscharaRunaway Baby

asked in Subscription and payments

Bug? I cant cancel my subscription

I subscribed to deezer about two months ago. Now I want to cancel but there isnt a cancel button as there should be. The strange thing is: it says I got Deezer premium, but when I click further is says I'm enjoying the free (gratis) version and I cant cancel. I only can renew my subscription... But I already have deezer premium. My last payment was in july but I still can listen without commercials. Is this a bug? How do I cancel my subscription?

2 months ago

amorsita AECERunaway Baby

asked in Subscription and payments

question about family plan

I'm on my mom's family plan but it says my subscription is still free how do I change that

2 months ago

Bruno FonsecaTiny Dancer

asked in Subscription and payments

subscription problem

I did a new subscription using one of the partner here in Brazil. I payed. But I can not see my subscription avtived.

2 months ago

NagragurpalRunaway Baby

asked in Subscription and payments

mr gurpal nagra

All.of.music has disappeared

2 months ago

Gavina.JohnsonTiny Dancer

posted in Subscription and payments

gavina

Someone is using my account and has locked me out now I have lost all my music and membership and am real unhappy

2 months ago

lembergmouseRunaway Baby

asked in Subscription and payments

Family hifi

I`d like to have family hifi subscription, but i can find the way how can i do it

2 months ago

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