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  • 997 Topics
  • 4,441 Replies
997 Topics
E
Runaway Baby
emmajd117Runaway Baby
asked in Subscription and payments
issue

I have subscribed to the plan of £14.99 a month. but. It isn’t not letting me download anything. 

163
awesomemac
Deezer Legend
3 months ago
L
Tiny Dancer
louis.briquetTiny Dancer
asked in Subscription and payments
abonnement deezer etudiant

Bonjour, makgre un renouvellement de ma carte étudiante sur UNiDAYS je n’arrive pas à repasser à l’offre étudiante à 5,99e sur Deezer. Je suis bloqué à 10,99e. Comment résoudre le problème ? cdt

301
Nina Nebo
Deezer Legend
3 months ago
M
Runaway Baby
macieks24Runaway Baby
asked in Subscription and payments
Deezer nie ziała na Tv Panasonic

Cześć  Kolejny raz nie działa aplikacja Deezer na Tv Panasonic 65FZ800 

161
Nina Nebo
Deezer Legend
3 months ago
B
Runaway Baby
brian.bourguignon.9Runaway Baby
asked in Subscription and payments
change currency please

Hiwe recently move to France from the UKi changed by payment card (euro card) but it looks like I will still be charge in GBP, please can this be changed ?Thanks, Brian

211
Nina Nebo
Deezer Legend
3 months ago
T
Runaway Baby
ToniLRunaway Baby
asked in Subscription and payments
40% off annual deal seems to have failed after accepting and being charged

I accepted a 40% off for annual subscription. I did not think of taking a screenshot of what it said the price but I believe it said $103.99 and next year I would be charged 133.99. I was charged $166.49. My receipt on deezer says $154.09 (133.99 plus $20 for VAT whatever that means). It says my next payment will be 133.99 on deezer. My apple says it renews for $149.99. My email from deezer says I paid 133.99 and it renews for $133.99. To find out what it says online it says the annual $143.88 but there was a 25% off deal showing $107.99 as the new price. All prices are in CAD.  I am confused with why everywhere says a different price. I’m mad at myself I didn’t screenshot before I hit accept. I am angry I’m paying so much cuz I would not have paid without the deal. Idk what to do or if I am missing something. 

341
Nina Nebo
Deezer Legend
3 months ago
A
Runaway Baby
Alan.ChanRunaway Baby
asked in Subscription and payments
Unable to Search By Track

1) What's the issue? Unable to search tracks - search results only yield albums and playlists 2) When has the issue started (date)? July 2024 3) What's the brand and model of the affected device(s)? Google Pixel 8 4) What are the Deezer version and OS version? Deezer Version 8.0.19.4 , Android Version 14 I have been liaising with Deezer Support for a month now, specifically 2 persons- Giorgi and Azucena. I am unable to search by track name - I have a Family Premium Account.I have tried all the uninstall/reboot/wipe cache etc options - but none work. The Deezer Support Reps above take forever to respond. Mean time, I am still paying the full subscription fees for an incomplete app. 

212
Nina Nebo
Deezer Legend
3 months ago
E
Tiny Dancer
Emily ChapmanTiny Dancer
asked in Subscription and payments
change subscription

How can I change my subscription from family to duo, as there are only 2 of us using it and always has been

601
Nina Nebo
Deezer Legend
3 months ago
N
Runaway Baby
nothingtofearmusicRunaway Baby
asked in Subscription and payments
refund please

Not satisfied with this.  Took half a minute to load a song. Nevermind.  I was directed here by clicking "help".  I'd delete this if I could.

361
Noam Asulin
Deezer Legend
3 months ago
R
Tiny Dancer
rondasuewilson2022Tiny Dancer
asked in Subscription and payments
cancel subscription

It will not let me cancel my subscription. Please cancel my subscription or I will take further action. 

351
Nina Nebo
Deezer Legend
3 months ago
Y
Runaway Baby
Yuliia KonovalovaRunaway Baby
asked in Subscription and payments
Paid Subscription Issue - Unable to Access Premium Features

Dear Deezer Support Team, I hope this message finds you well. I am writing to report an issue with my Deezer subscription. Despite my subscription being active, and the next payment scheduled for September 10th, I am currently unable to access any of the premium features. I am unsure why this is happening, as my payment details are up to date and there have been no interruptions in service until now. I have attached screenshots for your reference, which show my current subscription status and payment details. Could you please assist me in resolving this issue as soon as possible? Thank you for your prompt attention to this matter. I look forward to your assistance. Best regards, 

221
awesomemac
Deezer Legend
3 months ago
K
Runaway Baby
katiercronanRunaway Baby
asked in Subscription and payments
I have paid, logged out, and nothing is working

I have paid for my subscription, twice actually!! I have logged out of my account multiple times, I have deleted and redownloaded the app and nothing is working!! Either get my subscription back or refund me!!

171
Nina Nebo
Deezer Legend
3 months ago
T
Runaway Baby
Thomas TokeleyRunaway Baby
asked in Subscription and payments
Active subscription NOT showing up

£14.99 has some out for my Deezer subscriptionjust over a week ago but it's still not showing up on my account, now my account is showing up as on the free plan but I've already paid for this month,  can you sort it out ASAP please 

131
Nina Nebo
Deezer Legend
3 months ago
J
Tiny Dancer
jmevans55Tiny Dancer
asked in Subscription and payments
How can I transfer music from one Deezer Family profile to another?

im on deezer family and have made my daughter a new profile , how does she copie her play list of my deezer onto her new profile ?  Thanks Julian

32216
F
Lover
3 months ago
S
Runaway Baby
Steve.KadaRunaway Baby
asked in Subscription and payments
My family members gone

My credit card was compromised around the time of.deezer plan renewal , so my account got suspended for couple of days till I got my new card Once activation again , family member was gone from list I can't rememebr how.it was created , by email or by usernameI want to make sure they get their favourite music back , can you assist and let me know what it was 

372
J
Tiny Dancer
4 months ago
T
Runaway Baby
TatahdezRunaway Baby
posted in Subscription and payments
Cuenta Deezer Premium activa pero sale como si fuera cuenta Free

Buenas tardes, no eh tenido respuesta de mi peticiónTengo cuenta activa de Deezer Premium pero cuando entro a mi aplicación me sale que tengo que pagar nuevamenteme podrían apoyar con este tema por favor   

541
CharlyMX
Lover
4 months ago
A
Runaway Baby
amy.cook22Runaway Baby
asked in Subscription and payments
paid for premium but still coming up on free version

I have subscribed to Deezer premium however it’s still saying I’m on the free version and keeps asking me to pay again yet when click to pay it says I already have premium. Have logged in and out twice and still saying same thing 

431
Nina Nebo
Deezer Legend
4 months ago
M
Tiny Dancer
Mtndrew94Tiny Dancer
asked in Subscription and payments
i cancelled last week and still got charged

I canceled last week and still got charged and look at my account and it says I didn't so I had to recancel. Idk if the system glitched but I didn't want the free trial anymore so I canceled yet still charged 

241
awesomemac
Deezer Legend
4 months ago
Z
Tiny Dancer
zzikkiiiTiny Dancer
asked in Subscription and payments
subscription issue

i had deezer premium until one day it logged me out of app and there is a notification about deezer free not being available in my country. how is that possible if i have deezer premium. im still paying for it but i can't log in. someone help!

311
Nina Nebo
Deezer Legend
4 months ago
C
Runaway Baby
CsimiandRunaway Baby
asked in Subscription and payments
I have premium, but my account still appears as if I'm a free user

I have a Premium account since 2018 but i have a free account since yesterday.i paid every month my subscription please reactivate my account asap

40338
Leonídia.Deezer
Community Manager
4 months ago
A
Runaway Baby
Asif SourovRunaway Baby
asked in Subscription and payments
Local Currency payment method in Bangladesh.

There is no option of Bangladeshi local currency payment. If payment can be made in local currency, the matter would have been easier. I request to introduce payment method in local currency.

201
Noam Asulin
Deezer Legend
4 months ago
Roger Flores
Runaway Baby
Roger FloresRunaway Baby
posted in Subscription and payments
increase in subscription costs

To whom it may concern:The subscription costs on deezer have increased again. I got the mail that says "new prices and more benefits" but I want to know which are those " benefits" (if someone takes the trouble to answer this question, please leave aside the HiFi feature; that's been part of Deezer for a long time)... Through this forum and the playstore, we the users have asked for bug fixes and basic features that any music service has (e.g. crossfade) but so far there is no response.So:a) does the price increase include the addition of crossfade in the main android version? Also:b) can't move the songs in the play queue, the app crashes, and when it doesn't crash, the moved songs go back to their place ;c) when I have a queue of songs to play, and I select one of them to play next or add to the queue, the app has a bug and jumps back to the beginning of the play queue.d) when adding a song to play next, it does not appear for several seconds;e) when I try to change the picture/photo

1177
P
Tiny Dancer
4 months ago
R
Runaway Baby
ROOSTER22Runaway Baby
asked in Subscription and payments
Deezer has got really expensive for me

First time I jumped on Deezer was back in 2019 back then the subscription cost was $5.99 , fast forward to 2023 it’s almost double now at $10.99 I still paid it because I enjoy using Deezer and I’ve got so much music on my account and many playlist … March 2024 I saw another bump up to $11.99 at that point I couldn’t believe how expensive it’s gotten so I decided not to pay this month, mind you I use Deezer everyday so using YT and all was annoying… I decided to go on Deezer to see if I can renew my subscription and to my surprise the price has increased again to $14.99 that’s the Premium subscription (1 Account) I’m honestly done with Deezer I’m sorry but I’m moving to another streaming service y’all hiking price to fast … thought y’all were different that’s why everyone on Spotify, Apple Music and all I stayed true to Deezer but this to much I can’t even pay the $11.99 I just paid last month now it’s an extra $3 , might be nothing to you and to most people but to a lot of other users

2373
P
Tiny Dancer
4 months ago
J
Tiny Dancer
Johanna G.Tiny Dancer
asked in Subscription and payments
deezer Family

I ordered deezer Family and sent the invitation link to my family. When they follow the invitation link, it says that they live in a different country than the admin, even though we live in the same place and that's why it doesn't work. For others, it just shows 'error' when they follow the link and log into their Deezer account. 

332
K
Tiny Dancer
4 months ago
G
Runaway Baby
Grey SoulRunaway Baby
asked in Subscription and payments
Кнопка

не працює кнопка відміни підписки.хочу відмінити.

215
Nina Nebo
Deezer Legend
4 months ago
Y
Runaway Baby
YBEthanRunaway Baby
posted in Subscription and payments
International service charges

For those who come across this issue,  just put the bill on a CC or talk it out with your bank.  I assume this charge is based on my bank being local and a Credit Union. This is in Georgia.I saw this issue mentioned 2 years ago, and needed to bring it back up for a possible resolution. 

200
Y
Runaway Baby
4 months ago
TERMS OF USE DEEZER COMMUNITY SITE