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Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 1,062 Topics
  • 4,599 Replies
1061 Topics
A
Tiny Dancer
Anna PliszkaTiny Dancer
asked in Subscription and payments
Payment

Hi After logging into my account dezzer shows me that I am using the free version but still every month the account is charged £ 14.99. My question is why am I still being charged?

453
Nina Nebo
Deezer Legend
A
Tiny Dancer
afaselTiny Dancer
posted in Subscription and payments
Klarna-Mahnung

Hallo, ich habe von Klarna eine wiederholte Zahlungsaufforderung bekommen, obwohl ich bei Deezer die Bezahlweise von Deezer auf Kreditkarte umgestellt habe.

61
Nina Nebo
Deezer Legend
M
Runaway Baby
Maryan VoloshunRunaway Baby
asked in Subscription and payments
Хочу повернути гроші за підписку

Чому в мене зняло кошти без мого підтвердження я хочу їх повернути

82
Nina Nebo
Deezer Legend
M
Runaway Baby
Maryan VoloshunRunaway Baby
asked in Subscription and payments
я хочу повернути кошти

Я незнаю чому в мене знали кошти і хочу їх повернути

51
Nina Nebo
Deezer Legend
V
Runaway Baby
Vasiliki AntoRunaway Baby
asked in Subscription and payments
Deezer Duo in Greece

Hi, I think Deezer Duo is not available in Greece. Will that change?

221
Jaime.Deezer
Community Manager
A
Runaway Baby
Alison.GreenwoodRunaway Baby
asked in Subscription and payments
no account access

Have lost access to our email account linked to Deezer and Deezer have locked our password as apparently suspicious activity on the account. How do we access Deezer now? Tried to contact support and haven't given us any help apart from login and get a code sent to the email address, which we can't access anymore!

473
Leonídia.Deezer
Alien SuperStar
P
Runaway Baby
piotrartistRunaway Baby
asked in Subscription and payments
trying to change from duo to single

Trying to change from duo to single

181
Nina Nebo
Deezer Legend
C
Tiny Dancer
Chris.SimpsonTiny Dancer
asked in Subscription and payments
subscription issues

Hi, I have a UK account and have had one for awhile now but it's just logged me out and when logging back in it's no longer a premium account ( subscription renewal is 10th of February). I've looked at my Google play account and the email address is the same but the saved music is also different? I don't understand why I've been logged out of an existing premium account before the renewal date? And why the saved music is different too? Chris

131
Nina Nebo
Deezer Legend
I
Runaway Baby
Iss.dzRunaway Baby
asked in Subscription and payments
problème de compte

.

101
Nina Nebo
Deezer Legend
D
Runaway Baby
Dima HoliiadRunaway Baby
asked in Subscription and payments
subscription

Hi, I canceled my subscription and don't want to use the service, can I get my money back?

262
Milan Van Laar
Lover
C
Runaway Baby
clement66Runaway Baby
asked in Subscription and payments
Abonnement

Bonjour J’ai un compte premium et depuis quelques jours celui ci est passé en compte gratuit J’ai essayé de me déconnecter, supprimer l’application mais malgré ces manipulations mon compte reste gratuit, Comment récupérer mon compte payant svp ?

203
Nina Nebo
Deezer Legend
D
Runaway Baby
DJ GENIERunaway Baby
asked in Subscription and payments
for Croatia family account from 10.99 to 19.99€ !!!!!!!!!!!!!!!!!!! are you crazy or what????

Croatia si not like Germany or Austria or Ireland or UK or any other wealth country!!! CROTIA monhtly paycheck is around 700€ !!!!!!!! Romania 300€ Greece 700€, Bulgaria 300€!! Not like Germany around 1800€ or Austria 1700€. or Denmark or Norway Sweden and so on and on. Poor countries like Croatia Greece Romania Poland and others, you can’t put in the same basket as OTHER WELTH COUNTIRES !!!!!! Are you blind or ignorant!! From 10.99 to 19.99, probably some ignorant manager from desk office made that stupid plan to equalise poor countries with rich countries in Europe, just because it is Europe!!!!! Yous hould sack him immediately !!!!!! Spotify is 10.99€ for familiy in Croatia, for single 5.99€ Apple is 9.99€ FOR FAMILY, single was 5.97€ now is 6.97€ Youtube is 14.50€ for FAMILY !!!!!!!!!! Single 8.99€ READ THIS AGAIN and return the old price for poor countries and FIRE who ever made that stupid plan. Now think again and tell me WHO is stupid enough to buy Deezer comparing to Youtube a

1535
Jaime.Deezer
Community Manager
D
Runaway Baby
d0nnywhiteRunaway Baby
asked in Subscription and payments
MBUX request

Hi I see other posts with the same request. when is Deezer going to be valid with MB connect ? I will have to consider cancelling Deezer and moving to a competitor if this is not going to be resolved.

333
Leonídia.Deezer
Alien SuperStar
W
Tiny Dancer
warren crossTiny Dancer
asked in Subscription and payments
paid through two email accounts

I recently lost my subscription due to a bank account closure and not paid. I logged in under an old account with a different email address and paid for it again. So now I have two accounts paying for both. How do I contact the accounts team or helpline?

81
Nina Nebo
Deezer Legend
N
Tiny Dancer
neverletgo197Tiny Dancer
asked in Subscription and payments
Deezer family problem

Hey, The admin of the family account shared a link but it doesn't work, I have an error message. We tried several times. Someone Can help ? Thanks.

541
GropplerZorn
Deezer Legend
Jaime.Deezer
Community Manager
Jaime.DeezerCommunity Manager
published in Subscription and payments
Breaking News: Deezer Outage 🚨News

UPDATE🚨The service is up again and can be used but you may need to log out of the app and back in again for it to work. We will continue to monitor the situation. Please do not hesitate to reach out if you should encounter recurring issues. Thank you for your patience ------------------------------- We have identified the underlying cause of the outage and are working on a resolution. While Deezer is up again, you may still experience some disruption while our technicians work to restore normal service. Thank you for understanding ------------------------------- We're experiencing a global server issue at the moment. You may not be able to log in or access all your music content. Please bear with us while our teams are investigating this issue. Apologies for the inconvenience.

50916
mdmrx
Lover
E
Runaway Baby
ExanimeRunaway Baby
asked in Subscription and payments
From Canada using Deezer when travelling to the USA

I just registered for Deezer Family plan, we are from Canada and all live together. Initially, I attempted to register my fam while we were vacationing in the USA, it was a disaster. All that is behind us and the registration while we were all together back in Canada went OK, however I was told by a Customer Service agent from Deezer that, as a Canadian family, if I were to travel to the USA, Deezer would outright stop working for us. Is this true? does Deezer only work in the country you have been registered?

454
E
Runaway Baby
M
Runaway Baby
Maco MejiaRunaway Baby
asked in Subscription and payments
Reclamo

Hola. Hace unos días atrás realicé la compra de mi paquete deezer. Pero no se si fue un error en el proceso de inscripción, ya que hoy recibí un cobro por valor de $130 dolares. Y el plan que necesito recuerdo que tiene un valor de 6 dolares aproximadamente. Podrían apoyarme con el cambio de mi cuenta y el reembolso a mi tarjeta para poder realizar el cobro correcto. Muchas gracias de antemano. Quedo a la espera de sus comentarios .

201
CharlyMX
Deezer Legend
M
Tiny Dancer
Martina DeanTiny Dancer
asked in Subscription and payments
i need a refund

I was trying to use this subscription but I need my money back

251
CharlyMX
Deezer Legend
J
Runaway Baby
Jodaiza M. PerezRunaway Baby
asked in Subscription and payments
Why i have pending payment? when i click on 'Free Trial subscription'

the page says its free trial which i have click but now i can’t download anything cuz deezer took it as a pending payment which i need to pay now?

161
Nina Nebo
Deezer Legend
P
Tiny Dancer
Psav2005Tiny Dancer
asked in Subscription and payments
id like my money back

262
hostingraja
Tiny Dancer
A
Tiny Dancer
Abiw.17Tiny Dancer
asked in Subscription and payments
Subscription not working

I have had deezer premium for a very long time and usually have no issues but at the start of the month i was charged like always except my deezer is showing as the free version. I have attempted to restore purchases but am still being shown the same free version. This happened after i was randomly signed out at the start of the month. I haven’t had time up until now to contact you but it has been a major inconvenience and i am very upset that i have paid for a service i am not receiving. I hope this can be resolved quickly as i am travelling tomorrow and have severe anxiety which is only calmed by music when i am in public. Thank you

451
Jaime.Deezer
Community Manager
F
Runaway Baby
fgflanRunaway Baby
asked in Subscription and payments
Why send me an offer then find out it's not what it seems

It really annoys me when companies offer you a discount and then when they’ve got your attention take it away. In an email today Deezer offered me 3 months for the price of 1 and when I clicked on the link it turns out you only get 1 month free. There is no excuse, they’ve sent the offer to an email I used to subscribe to Deezer a few years ago. Why send out false offers?

2665
Jaime.Deezer
Community Manager
L
Tiny Dancer
LaurenceVTiny Dancer
asked in Subscription and payments
why can't I keep my family members when renewing my accout?

Hello, I have a family account that I revew every year with a gift card. I wasn’t paying attention about the deadline and didn’t have a notification that the year was over and when I renewed it a few hours later I had “lost” all my family members and had to send them a new link for them to join my account. I remember it was the same last year and they had trouble losing this link (didn’t remember their passwords, coudn’t find the link I had sent when they tried to use deezer….) Would it be possible when I pay to get both my playlists and my “family” back? Best reagrds

493
sitecountry
Tiny Dancer
B
Runaway Baby
Biacosta890Runaway Baby
asked in Subscription and payments
I NEED HELP

My account it’s for email. but my Deezer premium it’s for my number phone, and I changed it. so I l have the login because I have the email, but I need change on settings my number and I don’t know how do this. please help me

132
Jaime.Deezer
Community Manager

Hits of the moment

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