include
Skip to main content

Subscription and payments

Got a question about how accounts and subscriptions work? Ask it here (but please don't give out any personal information)

  • 1,009 Topics
  • 4,465 Replies
1009 Topics
Jaime.Deezer
Community Manager
Jaime.DeezerCommunity Manager
published in Subscription and payments
We are now on Instagram! @Deezerhelp 📲News

Deezer is now closer to you than ever before!Realising that your rhythm shouldn't be interrupted by waiting for assistance, we've decided to launch our official Deezer support page on Instagram!We understand that getting a quick response is essential for you, and reaching out to us in the simplest way possible is too. That's why we've expanded our support networks to Instagram, a place where many of you gather, share, and connect.Now, to get help with your Deezer account, features, or any other technical issues, all you have to do is slide into our DMs 😉How to reach us? Follow us on Instagram @Deezerhelp #deezerhelp, click the message button, and there you go - our support team will be ready to assist you.Find us on InstagramQuick responses: We strive to respond to inquiries as quickly as possible, so you're never left waiting too long. Friendly service: Our support team is dedicated to spreading positive and helpful vibes. Expert advice: Whether it's a technical question or a feature

6014
archaic_email
Lover
9 months ago
C
Tiny Dancer
clement66Tiny Dancer
asked in Subscription and payments
Abonnement

Bonjour  J’ai un compte premium et depuis quelques jours celui ci est passé en compte gratuitJ’ai essayé de me déconnecter, supprimer l’application mais malgré ces manipulations mon compte reste gratuit, Comment récupérer mon compte payant svp ? 

123
Nina Nebo
Deezer Legend
8 hours ago
D
Runaway Baby
DJ GENIERunaway Baby
asked in Subscription and payments
for Croatia family account from 10.99 to 19.99€ !!!!!!!!!!!!!!!!!!! are you crazy or what????

Croatia si not like Germany or Austria or Ireland or UK or any other wealth country!!!CROTIA monhtly paycheck is around 700€ !!!!!!!!  Romania 300€ Greece 700€, Bulgaria 300€!!Not like Germany around 1800€ or Austria 1700€. or Denmark or Norway Sweden and so on and on. Poor countries like Croatia Greece Romania Poland and others, you can’t put in the same basket as OTHER WELTH COUNTIRES !!!!!! Are you blind or ignorant!! From 10.99 to 19.99, probably some ignorant manager from desk office made that stupid plan to equalise poor countries with rich countries in Europe, just because it is Europe!!!!!Yous hould sack him immediately !!!!!!Spotify is 10.99€ for familiy in Croatia, for single 5.99€Apple is 9.99€ FOR FAMILY, single was 5.97€ now is 6.97€Youtube is 14.50€ for FAMILY !!!!!!!!!! Single 8.99€READ THIS AGAIN and return the old price for poor countries  and FIRE who ever made that stupid plan. Now think again and tell me WHO is stupid enough to buy Deezer comparing to Youtube and Sp

1305
Jaime.Deezer
Community Manager
1 day ago
Z
Tiny Dancer
ZvfTiny Dancer
asked in Subscription and payments
Prevent family members switching profiles

Hi, I've just subscribed to Deezer family I would like that each profile will login directly to his profile and not be able to switch to other profile Is it possible ? Thanks

138131
Leonídia.Deezer
Community Manager
3 days ago
D
Runaway Baby
d0nnywhiteRunaway Baby
asked in Subscription and payments
MBUX request

HiI see other posts with the same request.when is Deezer going to be valid with MB connect ?I will have to consider cancelling Deezer and moving to a competitor if this is not going to be resolved.

253
Leonídia.Deezer
Community Manager
3 days ago
W
Tiny Dancer
warren crossTiny Dancer
asked in Subscription and payments
paid through two email accounts

I recently lost my subscription due to a bank account closure and not paid. I logged in under an old account with a different email address and paid for it again. So now I have two accounts paying for both. How do I contact the accounts team or helpline?

81
Nina Nebo
Deezer Legend
4 days ago
N
Tiny Dancer
neverletgo197Tiny Dancer
asked in Subscription and payments
Deezer family problem

Hey,  The admin of the family account shared a link but it doesn't work, I have an error message. We tried several times. Someone Can help ?  Thanks. 

191
GropplerZorn
Deezer Legend
8 days ago
Jaime.Deezer
Community Manager
Jaime.DeezerCommunity Manager
published in Subscription and payments
Breaking News: Deezer Outage 🚨News

UPDATE🚨The service is up again and can be used but you may need to log out of the app and back in again for it to work. We will continue to monitor the situation. Please do not hesitate to reach out if you should encounter recurring issues. Thank you for your patience ------------------------------- We have identified the underlying cause of the outage and are working on a resolution. While Deezer is up again, you may still experience some disruption while our technicians work to restore normal service. Thank you for understanding-------------------------------We're experiencing a global server issue at the moment. You may not be able to log in or access all your music content. Please bear with us while our teams are investigating this issue.  Apologies for the inconvenience.

43216
mdmrx
Lover
11 days ago
E
Runaway Baby
ExanimeRunaway Baby
asked in Subscription and payments
From Canada using Deezer when travelling to the USA

I just registered for Deezer Family plan, we are from Canada and all live together.Initially, I attempted to register my fam while we were vacationing in the USA, it was a disaster. All that is behind us and the registration while we were all together back in Canada went OK, however I was told by a Customer Service agent from Deezer that, as a Canadian family, if I were to travel to the USA, Deezer would outright stop working for us.Is this true? does Deezer only work in the country you have been registered?

354
E
Runaway Baby
11 days ago
M
Runaway Baby
Maco MejiaRunaway Baby
asked in Subscription and payments
Reclamo

Hola. Hace unos días atrás realicé la compra de mi paquete deezer. Pero no se si fue un error en el proceso de inscripción, ya que hoy recibí un cobro por valor de $130 dolares. Y el plan que necesito recuerdo que tiene un valor de 6 dolares aproximadamente. Podrían apoyarme con el cambio de mi cuenta y el reembolso a mi tarjeta para poder realizar el cobro correcto. Muchas gracias de antemano. Quedo a la espera de sus comentarios .

181
CharlyMX
Deezer Legend
12 days ago
M
Tiny Dancer
Martina DeanTiny Dancer
asked in Subscription and payments
i need a refund

I was trying to use this subscription but I need my money back 

181
CharlyMX
Deezer Legend
14 days ago
J
Runaway Baby
Jodaiza M. PerezRunaway Baby
asked in Subscription and payments
Why i have pending payment? when i click on 'Free Trial subscription'

the page says its free trial which i have click but now i can’t download anything cuz deezer took it as a pending payment which i need to pay now? 

131
Nina Nebo
Deezer Legend
17 days ago
P
Tiny Dancer
Psav2005Tiny Dancer
asked in Subscription and payments
id like my money back

 

202
hostingraja
Tiny Dancer
20 days ago
A
Tiny Dancer
Abiw.17Tiny Dancer
asked in Subscription and payments
Subscription not working

I have had deezer premium for a very long time and usually have no issues but at the start of the month i was charged like always except my deezer is showing as the free version. I have attempted to restore purchases but am still being shown the same free version. This happened after i was randomly signed out at the start of the month. I haven’t had time up until now to contact you but it has been a major inconvenience and i am very upset that i have paid for a service i am not receiving. I hope this can be resolved quickly as i am travelling tomorrow and have severe anxiety which is only calmed by music when i am in public. Thank you 

181
Jaime.Deezer
Community Manager
22 days ago
F
Runaway Baby
fgflanRunaway Baby
asked in Subscription and payments
Why send me an offer then find out it's not what it seems

It really annoys me when companies offer you a discount and then when they’ve got your attention take it away.In an email today Deezer offered me 3 months for the price of 1 and when I clicked on the link it turns out you only get 1 month free. There is no excuse, they’ve sent the offer to an email I used to subscribe to Deezer a few years ago. Why send out false offers?

1975
Jaime.Deezer
Community Manager
22 days ago
L
Tiny Dancer
LaurenceVTiny Dancer
asked in Subscription and payments
why can't I keep my family members when renewing my accout?

Hello, I have a family account that I revew every year with a gift card.I wasn’t paying attention about the deadline and didn’t have a notification that the year was over and when I renewed it a few hours later I had “lost” all my family members and had to send them a new link for them to join my account.I remember it was the same last year and they had trouble losing this link (didn’t remember their passwords, coudn’t find the link I had sent when they tried to use deezer….)Would it be possible when I pay to get both my playlists and my “family” back? Best reagrds 

433
sitecountry
Tiny Dancer
26 days ago
B
Runaway Baby
Biacosta890Runaway Baby
asked in Subscription and payments
I NEED HELP

My account it’s for email. but my Deezer premium it’s for my number phone, and I changed it.so I l have the login because I have the email, but I need change on settings my number and I don’t know how do this.  please help me 

112
Jaime.Deezer
Community Manager
27 days ago
B
Runaway Baby
braileyembroiderysolutionRunaway Baby
asked in Subscription and payments
deezer took my money

I have been going back and forward with Deezer for 3 weeks about my free trial I just wanted to try it out and they promised me it wouldn’t happen and i finally did and now i can’t get my money back this is what i feared it is so frustrating to be lied to after be reassure that it wouldn’t happen now im out 16.19 and apple saying that they ruling is final I had contacted my bank to do a dispute but to go through all the hassle after speaking with Deezer about this issue so many times 

366
Jaime.Deezer
Community Manager
1 month ago
A
Tiny Dancer
AlexeyporutskiyTiny Dancer
asked in Subscription and payments
Hi Fi подписка на целый год.

Здравствуйте, как можно подписаться на HiFi формат на год?

221
Nina Nebo
Deezer Legend
1 month ago
Hairless Ape
Runaway Baby
Hairless ApeRunaway Baby
asked in Subscription and payments
How do i 'add to queue' or 'play next'?

When I'm jus t listening to music I like to scroll through songs I like and queue them up to play. I can't work out how I do this, what am I missing? I'm using the Android version (v6.2.30.88)

541252
A
Tiny Dancer
1 month ago
G
Tiny Dancer
Gholamreza MohammadyTiny Dancer
asked in Subscription and payments
coworkers account

We are 5 people in different locations and we are nomad , but we have problem for sharing family account 😭 , is there any solution?  We wanna get the one year subscription for family, One of us is in Vietnam, 2 in Iran and one in Canada , one in Cambodia 

141
GropplerZorn
Deezer Legend
1 month ago
L
Runaway Baby
Liz Sj-KaomiRunaway Baby
asked in Subscription and payments
refund

I want a refund. I recently switched to duo . I was using the premium account and upgrade to family when i thought it was duo. Today i finally saw it. I was charged for the premium $13.55 on the 8th, then again charged $22.59 for family on the 11th. why am i not getting any of my money back?. Ive spent $36.14 on deezer in one week. No backpay transactions on my account. 

353
Leonídia.Deezer
Community Manager
1 month ago
O
Runaway Baby
ozziekRunaway Baby
asked in Subscription and payments
Unable to update my payment method - Argentina

Hey! So, my payment method (card) has expired, so I was trying to update it. I have tried around 4 debit/credit cards, none of them was accepted with the message saying “Your transaction has failed, please retry with another payment method”. I have contacted customer support which was absolutely unhelpful: her whole response was “It seems like your account was flagged, try another payment method” lol. After explaining that there isn’t any other payment method available for me, she never replied anymore… I am doing my best to stick up with Deezer and not move to other platform like Spotify, but this lack of any help really bumps me out tbh… For around 5 days I am without Deezer, and there is no help whatsoever on how to solve it. For 6 years I have been using Deezer the same payment method, I really don’t get what’s the issue now… 

181
Nina Nebo
Deezer Legend
1 month ago
G
Runaway Baby
gokiiiRunaway Baby
asked in Subscription and payments
yall messed up

it said you get 1 month for free as a new account but it took me money

161
GropplerZorn
Deezer Legend
1 month ago
A
Runaway Baby
Alison.GreenwoodRunaway Baby
asked in Subscription and payments
no account access

Have lost access to our email account linked to Deezer and Deezer have locked our password as apparently suspicious activity on the account. How do we access Deezer now?Tried to contact support and haven't given us any help apart from login and get a code sent to the email address, which we can't access anymore!

272
A
Runaway Baby
1 month ago
TERMS OF USE DEEZER COMMUNITY SITE