Why is subscribing so difficult?

Hello
There's probably a temporary problem with the payment methods.
Please send your email address to the community manager ​@Jaime.Deezer , so he can investigate what's happening with your account.
Be patient; he's in Europe, and it's already late there.
Regards

 While you wait, I invite you to participate in the Halloween contests and win prizes.

 

It’s really bad. I also couldn’t set my card, and support was so incredibly useless. 

I understand your frustration ​@Pictor ​@ShuyoShark, however, all payment issues need to be handled by supports since this is a public space and we can’t ask for payment info.
Apologies for the inconvenience

No one expected a solution here, I’m just griping that your support couldn’t solve it either (or even really try)

Same issue here one month later. Trying to upgrade my free account to the one month premium trial but the payments page doesn’t take my card details. When I hit the submit button it spins indefinitely and nothing happens. paypal doesn’t work either. I’ve tried different cards, different browsers, on mobile and desktop, with and without VPN and nothing works.

I should add, they refused to add my Visa, but I made a virtual Mastercard and they DID take that.

Subscribing always feels difficult because apps keep throwing pop-ups, passwords, and endless steps at us but honestly, it’s kind of like writing Birthday Wishes for Friends: simple in theory, yet somehow we overthink it. At least with Birthday Wishes for Friends, you end up making someone smile instead of fighting a login screen!

Hi ​@seebop please contact our Deezer Support Team and one of our agents will help with your request and check why they payment has been refused in our system.
Thanks and apologies for the inconvenience