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Rockstar
May 28, 2020
F.A.Q.

How do I cancel/unsubscribe from Deezer?

  • May 28, 2020
  • 126 replies
  • 53122 views
How do I cancel/unsubscribe from Deezer?

  

I entered my payment details directly on Deezer :credit_card:

→ On deezer.com :keyboard::computer::

  1. Log into your Deezer account
  2. Click on your profile picture
  3. Click on Account Settings
  4. Click on Manage my subscription
  5. Click on Cancel my subscription
  6. Choose your reason for canceling and select Confirm

→ On the mobile app :iphone::

  1. Log into the Deezer app
  2. Open Favorites :heart:
  3. Go to Settings :gear:
  4. Go to Manage my account (My account for iOS users) :mens:
  5. Select Manage my subscription
  6. Select Cancel my subscription
  7. Choose your reason for canceling and select Confirm

:exclamation:If you can’t access your account, have a look at this article.

 

I’m paying my subscription via Paypal

You can follow the same process to cancel your subscription as described above :arrow_up: 

It’s also possible to unsubscribe directly on Paypal:

→ Log into your Paypal account:

  1. Click on :gear: at the top right corner of the page
  2. Select the Payments tab
  3. Click on Manage your Automatic Payments
  4. Select the payment corresponding to Deezer Deezer
  5. Click on Cancel and confirm

 

I’m paying Deezer through my mobile provider

If you're paying for Deezer as part of a mobile phone bundle, please contact your mobile provider to cancel your subscription.

 

I subscribed to Deezer through iTunes Store or the Apple Store

In that case, you need to unsubscribe as well through iTunes or the Apple Store. You’ll find more information about the management of subscriptions via Apple on this article. You can also contact their support team if needed.

 

Having troubles cancelling your subscription?

Don’t hesitate to get in touch with our customer support team, they are here to help :wink:

 

    126 replies

    Roadie
    January 8, 2019
    I have tried to cancel my subcription, but I have already payed until november 2019. Now my subcription is cancelled at november 2019 but I want it cancelled now - not in a year. What to do? How can I get the money back?
    thanks
    Laura
    Rudi
    Ultimate Superstar
    Ultimate Superstar
    January 10, 2019
    Hi @Laurasp

    Please see here how to cancel ;)

    In order to request a refund please contact our support here!
    Roadie
    March 26, 2019
    Trying to cancel subscription before trial period ends but I can't find a phone number nor customer service option on the website. I've never experienced such issues in contacting a provider!
    Flo.Deezer
    Ultimate Superstar
    Ultimate Superstar
    March 27, 2019
    Hi @Noemi Rodriguez we do not offer service on the phone. Please see the link above how to cancel your subscription 😉
    Roadie
    March 29, 2019
    How I cancel my subscription?
    Flo.Deezer
    Ultimate Superstar
    Ultimate Superstar
    March 30, 2019
    HI @Sflores0379 please see above!
    Roadie
    May 22, 2020

    Hello I want to cancel my deezer premium, I used paypal as method to pay for premium I already cancel next payment on my paypal but I want to make sure the deezer premium is gone, cause when I open my deezer app its still says I have premium even tho I cancalled next payment on paypal!

    Rob Igo
    Ultimate Superstar
    The OG
    May 22, 2020

    Hi @marija.vukic.90 

     

    even though you’ve cancelled you’ll still be showing / have use of premium for the period you paid for e.g. if you paid on 1st May for 1 month premium but cancelled yesterday, you’ll show Premium until the 1st June.

    I hope that helps?  :) 

    I'm a "Deezerhead" (fanboy) and just love music! (Please note even though I love all things Deezer I do not work for Deezer and therefore cannot assist with account issues etc.)
    Roadie
    May 22, 2020

    Oh thank you 😊

    Guitar Hero
    June 7, 2020

    Hola quiero eliminar mi cuenta