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Do you need help with Deezer on you Android device? Ask your questions here!

  • 723 Topics
  • 3,489 Replies
723 Topics
Milan Van Laar
Lover
Milan Van LaarLover
asked in Android
songs are greyed out or playing wrong version/mp3's not showing album art anymore

Hi, Loads of songs are greyed out in favourite tracks and other playlists and sometimes even in artist pages. the only way to play them is by looking up the song and play it from the search page. the songs that are greyed out are always the same songs (for example “secret story of the swan” by “iz*one” or “whistle” by “blackpink”) even when logging in to a different account or using a different device. Some songs are playing the wrong version when i play them from my playlists. for example if i click on the korean version of “as if its your last” by “blackpink” it will actually play the japanese version intstead of the korean. the only way to play the correct version of all the songs that are playing in the wrong language is by going to the artist page and play it from the album the song is in. the weird thing is that is the exact same song as it will say that the song is in my favourites, but when i play it from the artist page the language will be correct. Most of my Mp3 files are no

332
Milan Van Laar
Lover
4 hours ago
mdmrx
Runaway Baby
mdmrxRunaway Baby
asked in Android
Android auto - Deezer problem. No last song at the begining.

the problem started about 3 weeks ago and still hasnt been fixed.in the past when I got into my car and my phone connected the touch screen of my car, android auto started automatically via wi-fi, left half of the screen showed “google map” right half used to show the last song I listened.now right half shows a black screen. passive “play and forward buttons” and writes Deezer,Touch to open.blue box must show the poster of the album. instead of “deezer, touch to open” I must see the name of the last song. buttons must be active in yellow box. when I touch, it goes to main page of deezer which looks like as if it is on my mobile phone. maybe the new gui makes that problem.check the main page of youtube music at Android auto on screen. in the past yt music and deezer main pages were similar. this is new gui of deezer on screen: when I have the blank-black screen, I open deezer from my mobile phone and last song info comes to the screen immdiately. so I can understand that either deezer d

17917
awesomemac
Deezer Legend
7 hours ago
M
Runaway Baby
Miguel Augusto PetroskiRunaway Baby
asked in Android
My Deezer Year

I received the My Deezer Year ann I open it, but a black screen just shows up, how do I solve this?

122
M
Runaway Baby
1 day ago
E
Runaway Baby
ElectricKaibutsuRunaway Baby
asked in Android
Japanese language search is broken

Japanese language search is broken in Android in at least two ways: You cannot type in Kanji (the Chinese characters), you can only type in hiragana (a phonetic alphabet). Normally using Gboard (the default android keyboard) you type something in phonetically in hiragana and Gboard presents options to change this word to Kanji but this is not happening with Deezer. Also, sometimes you need to add “voicing marks” to hiragana which would for example change a “ha” sound to a “pa” sound. This is also broken. Basically it looks like Deezer is processing each character as soon as it's entered, taking control away from Gboard before the user can finish entering the word. Search will not find a Japanese artist if you search for their name in Japanese. Even if you type an artist's name in a separate app to write out the kanji to get around issue #1 and copy and paste into Deezer it will not find the artist, even though the artist's name is written in the same Kanji when the app is set to Japane

132
E
Runaway Baby
1 day ago
M
Runaway Baby
MunryRunaway Baby
posted in Android
Please restore alphabetical sorting by Artist/Album for downloaded music

I only ever listen to downloaded music, and as such spend most of my time on the “downloaded files” page, and barely anywhere else. Lately, the Android App has been updated so that it is no longer possible to sort albums and artists in the Downloaded folder. This is a major step backwards for user-friendliness. Please restore this functionality. 

372
P
Tiny Dancer
1 day ago
S
Runaway Baby
Suus77Runaway Baby
asked in Android
Since a while I am unable to listen to NPO Radio 2 (Netherlands) anymore

Since a while I am unable to listen live to NPO Radio 2 (Netherlands) anymore. Does anyone have an idea what is going wrong? I have already installed the app again and logged in again as well a few times. It's giving the notification: try-out again. 

10514
M
Tiny Dancer
2 days ago
P
Runaway Baby
PulesjapotRunaway Baby
asked in Android
Podcast playback keeps skipping 3

Hi ! Like many other people in this forum, I’m still experiencing podcast playback skipping randomly. It starts to play and skip to another episode after a random time. Sometimes I can (rarely) play an entire episode. Sometimes it skips. I tried on Android app, on the phone only, and streamed through chromecast.  Same issue. I tried on the mac desktop app, playback does not skips but stops, and an error message appears.I’ve search through this forum, I tried to clear all caches, and reinstall the app many times, still have this terribly annoying issue.Every time it's the same answer : cache / reboot / reinstall. And it does'nt work. And it makes me really crazy. I'm forced to use Youtube music with ads to listen to my podcasts. Instead of an app I’ve paid for.Reading the forums, It's been two years and no clear answer, no fix. Please. Fix it.

323
Leonídia.Deezer
Community Manager
2 days ago
F
Tiny Dancer
FahnjimTiny Dancer
asked in Android
How to stop auto play on Deezer - when last track ends

HiI simply want to stop deezer automatically playing new/random music when my track/album ends.Not interested in recommendations, I just want to control what I to listen to (at all times), not what some AI thinks I want.This is easy in spotify, but I can't find this simple setting in Deezer. Trial started todayThis is a deal breaker, I like the app so far. Android - Samsung S9 - deezer up to date

642282
Leonídia.Deezer
Community Manager
2 days ago
T
Lover
ThimoclesseLover
posted in Android
Better image quality lockscreen (android)

I noticed that the quality of the images of the player on android is low. The player that I talk about is the one on the lock screen and the notification center on my Google Pixel.I’ve put an example of that, I’m talking with screens. There is Deezer, Spotify and YouTube Music. Spotify and YT Music have high quality. But the Deezer one is in bad quality.However, images in the app player are in high quality, so it’s only on the lock screen/notification center player. Also, it lacks of a “like” button and “next music” and “previous music” but I heard that they are working on.I hope that Deezer will fix that quickly because add a feeling of old app… If someone of the Deezer Team read this, love you guys   It adds a feeling of bad quality to the app. I think that it’s not hard to implement 

1935
Leonídia.Deezer
Community Manager
2 days ago
J
Runaway Baby
JeroenKRunaway Baby
posted in Android
Yamaha Musiccast and Deezer connection problem

Hi, Since a month i've got troubles with Deezer and MusicCast via the Yamaha RX-A4A over and over again. The problem is that after a song or 2 or 3 Deezer stops playing music, also searching in my favorites does not work. Besides that a lot of times "no music" or that i'm not logged in anymore. This is becoming very annoying. I've read several forum topics but none of them gives me an solution. The weird part is sometimes it works again for serval hours, but it is not a specific time or day you can pin point. What i've tried:- Removing the MusicCast app from my Android (version 14) phone and reinstall the app (tested multiple phones) (version 5.70)- Resetting the Deezer password- Factory reset Yamaha RX-A4A- Restarting network modem and router- Setup a static IP address in the router for the Yamaha- Turning off battery management in the MusicCast app - Updating the Yamaha receiver with the latest firmware (2.03/3.14) None of them did the trick. Hope someone from support has an solution

48026
M
Runaway Baby
3 days ago
T
Runaway Baby
thiagotcRunaway Baby
asked in Android
Unable to play downloaded music in offline mode and over mobile network

Hi all, how are you? I am experiencing the issues as described below:Issue 1:Playing download content in off line mode doesn't work - it asks for connection to play downloaded content in off line mode.Issue 2:Playing content over mobile connection keeps loading forever with strong stable 5g network signal available. App preferences is set to allow unrestricted background data, and audio settings os set to stream in basic quality over mobile network. I have followed the instructions described by deezer support below:A)Set App Battery Usage to  Unrestricted;B)Set App mobile network data usage to Unrestricted;C)Set app Audio quality download over mobile network to basic. I also have reinstalled the app several times, and redownloaded all content, but it didn´t solved the issues. Please, May someone help me to figure out how to fix it? Device info:Google pixel 7Android 15 security pack December 2024Deezer app details:Deezer 8.0.28.4Permissions if app is unused is disabledApp Battery Usage

263
awesomemac
Deezer Legend
4 days ago
P
Runaway Baby
piotrartistRunaway Baby
asked in Android
Deezer crashes after about 5 minutes, have to log in again.

Deezer drops and crashes after 5 minutes and makes me log in again. 

235
Jaime.Deezer
Community Manager
4 days ago
T
Tain Velasco-Luquez
asked in Android
Unable to add the selected tracks to the playlist on Android

Hello, I have been experiencing this error on my Android 7.0 phone when trying to add new songs to the playlist (https://www.deezer.com/playlist/6209841564?utm_source=deezer&utm_content=playlist-6209841564&utm_term=2938404124_1565810170&utm_medium=web). I have already reinstalled the app and cleared the cache and local files but the error persists. I have also checked I have the latest version of the app. The playlist is way below the top limit of songs. However, when using the desktop version I can add them without errors. Any help on the issue will be appreciated. Best, Mauricio. The literal error is: "Unable to add the selected tracks to the"All_my_songs" playlist". It doesn't matter if I change the playlist.

61711
Jaime.Deezer
Community Manager
4 days ago
Garlic_Brea_d
Runaway Baby
Garlic_Brea_dRunaway Baby
posted in Android
Why is Deezer for Android so bad now?

I have been using Deezer for a very long time over the course of several different accounts. It has gotten progressively worse for at least 3 years now. I want to know if it’s going to get any better, because I’m on the brink of switching to Spotify. Below are my issues with Deezer for Android. For context, I’m using a Samsung S20+ with no damage or anything with plenty of spare storage and my system software and app version are all up-to-date.Painfully slow search feature. I have Wi-Fi with 30mb upload and 30mb download consistently. The app continually struggles to search ANYTHING. Sometimes it works fine, but usually it buffers for several minutes before returning a result which is sometimes not even what I search for. It never used to do this, it started maybe a year ago or so. I have tried mobile data and that doesn’t help. Low download integrity. I had about 30GB of downloads which I’d say is on the small side for audiophiles like myself. They worked without issue for years until

80212
D
Tiny Dancer
6 days ago
P
Runaway Baby
PokaRunaway Baby
asked in Android
[BUG] The app is automatically scrolling to the top of my playlists when I unlock my phone

Hello, I've had a bug for a few weeks and I don't know what to do. I have a playlist of ~978 tracks and when I scroll down, play a music, lock my phone during ~20 seconds and then unlock my phone, it automatically scrolls up to the top of my playlist. I don't know how to prevent this, I've tried several things as clearing the cache, deleting all the data stored on my phone, uninstalling the app...Nothing seems to work out.  It's really impacting my user experience and I saw that some people already posted about it a year ago and this bug has never been fixed in my opinion (or maybe it got fixed but it came back later somehow).  I have a Google Pixel 6 and Android 15. I recorded a video but how can I share it here?

708
P
Runaway Baby
6 days ago
A
Runaway Baby
Alan JassoRunaway Baby
asked in Android
Deezer widget app doesn't work properly

Hello. I decieded to use the Deezer widget on my S24 ultra but when i play music, it doesn't show on the widget. I either have to click on it or slide down the notifications to show the controls.Is there a way this can be solved? I've read that this is s common problem in the community… 

312
awesomemac
Deezer Legend
7 days ago
T
Tiny Dancer
teaesTiny Dancer
asked in Android
Помощь с паролем

Здравствуйте мне нужно изменить данные аккаунта почту и пароль, доступа к почте нет , как это можно сделать 

91
Nina Nebo
Deezer Legend
7 days ago
C
Runaway Baby
Chloe MisselbrookRunaway Baby
asked in Android
My top month

How do I find it on the app on android 

163
Nina Nebo
Deezer Legend
7 days ago
S
Runaway Baby
slintRunaway Baby
asked in Android
il contenuto richieato non sta caricando

Ho cambiato cellulare un s20 ultra con memoria piccola ho messo sd da 512 di fascia alta classe 3 a2 v30 samsung,ho installato deezer sul cell e la musica (scaricata) perché mi serve scaricata su sd,ma dava il problema sopra,quindi ho formattato tutto ed ho messo sia app che musica su sd,ma continua a darmi questo problema...da cosa dipende? Non posso usare sd con deezer? Può essere altro? Ripeto il cell è nuovo.

354
S
Runaway Baby
7 days ago
B
Runaway Baby
BálintRunaway Baby
asked in Android
stats

Hi.I dont get the emails about my monthly stats. I checked it and the notification mode is enabled for sure. Can i get it somehow?

182
B
Runaway Baby
8 days ago
H
Runaway Baby
Hai Hung DinhRunaway Baby
posted in Android
Basic functionalities not working in Android app

I've been a faithful Deezer user for over three years and I have always stuck to you guys in spite of LOTS of technical difficulties and general poor user experience. But you're just not being serious with your customers right now, are you? With all the latest issues regarding your (Android) app! What am I talking about?1) I cannot for the life of me rearrange songs in my playlists in the app because the editing page displays ONLY THE FIRST 50 songs in the playlist.2) Songs won't download when I add them to playlists with a download toogle already ON.3) I can't add songs to a queue offline although they're all DOWNLOADED.These are all BASIC functionalities and they're not working. Look, I'm not a particularly demanding customer and it's quite easy to please me. But what's the point of sticking to Deezer if I can't even have a normal listening experience?

290
H
Runaway Baby
11 days ago
B
Runaway Baby
BXIIIRunaway Baby
posted in Android
HIGH mobile data usage

After numerous tests and multiples un-installed and re-installed processes, i had no other options than sharing my frustration here.Deezer will consume a LOT of mobile data and despite using the BASIC sound mode for mobile, it will consume up to 4mb/s resulting in an average of 50-70mb per tracks. I downloaded GlassWire and monitored each and every settings from Deezer and even found that the STANDARD mode will use a less as 900kb/s whereas the BASIC used a minimum of 1279kb/sI made use i stopped the app after each settings change and restart it before testing. Today, i cannot enjoy my trips to work without stressing about bursting my monthly data plans..Things were fine 2 months ago, just decided to act weird after every updates…Using the latest deezer with Android 14Come on Deezer, you claim millions of users worldwide which makes you USD 11,000,000.00 per month if we consider only ONE million premium members. And you guys cannot make sure the app is working as claimed and advertised

46814
P
Tiny Dancer
11 days ago
Y
Tiny Dancer
Youri JanssensTiny Dancer
asked in Android
downloads aren't alphabetical anymore

HeyEarlier this month I saw the the alphabetical sort button disappeared in my download list. This is really frustrating cause I downloaded more then over 100 playlists from different bands and different genres. Now that this button is gone it's a mess. I tried everything clearing cache and reinstalling etc.... But it still doesn't work. What do I need to do now to get this option back? 

220
Y
Tiny Dancer
12 days ago
S
Runaway Baby
SkiesRunaway Baby
posted in Android
Please fix imported music for mobile app

See my prior threads. Please fix this issue. This problem was caused from the update made this month.

281
F
Tiny Dancer
12 days ago
M
Tiny Dancer
mtorresvTiny Dancer
asked in Android
Deezer only downloading half of a playlist

So I created a playlist and tried to download it. Deezer is only downloading half of it and then stops for no reason. I tried all the workarounds found in the web and when I try to download again, the same happens, it stops at the same song and the rest of the playlist is not downloaded. Any hint? 

60
M
Tiny Dancer
14 days ago
TERMS OF USE DEEZER COMMUNITY SITE