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Do you need help with Deezer on you Android device? Ask your questions here!

  • 761 Topics
  • 3,766 Replies
760 Topics
A
Runaway Baby
ANDREW COELHO DE MOURARunaway Baby
asked in Android
erro ao logar

Estou com erro na conta Deezer …Tenho o Deezer Premium na conta da Tim …E está tudo ok ,acabei de ligar lá e quando vou logar aqui fala que meu número não é cadastrado . 

71
Nina Nebo
Deezer Legend
G
Runaway Baby
goalie59Runaway Baby
asked in Android
The App

I use an android phone and it will not show any of my downloaded music. The screen just shows grey blocks. I can see that my downloaded music is still on the app but I can’t access any playlists. Apart from completely removing the app from my phone are there any other suggestions. Is this a common problem?  Thank you.

304
G
Runaway Baby
K
Tiny Dancer
Kostya MTiny Dancer
posted in Android
return flow widget 1x1

return flow widget to 1x1 on android

61
Jaime.Deezer
Community Manager
Z
Runaway Baby
zeroone333Runaway Baby
posted in Android
Downloaded music page not loading using Android app...

Not sure what the deal is as I haven't changed any settings on Deezer or elsewhere in my phone, but for the last 4-5 days now whenever I tap to go to my downloaded music page of the app it's like the page is infinitely loading and everything is just grey and “in motion”.  Never had this issue before.  I have 250+ gigs of dl’d music on my phone in Deezer, and it's what I usually choose to listen to altogether.  Streaming is fine, Albums, Artists, etc come up fine.  Favorite Tracks works, but it takes quite a while for them to load and while it's loading it looks as if the tracks in there I've downloaded have not been...until it eventually loads 2-3 minutes later.  I've checked my Premium subscription & payment method, and there's no problem there if that helps any.  Anyone have any idea what could be going on here?  Seriously any help whatsoever would be greatly appreciated!!!     

204
Jaime.Deezer
Community Manager
B
Runaway Baby
BXIIIRunaway Baby
posted in Android
HIGH mobile data usage

After numerous tests and multiples un-installed and re-installed processes, i had no other options than sharing my frustration here.Deezer will consume a LOT of mobile data and despite using the BASIC sound mode for mobile, it will consume up to 4mb/s resulting in an average of 50-70mb per tracks. I downloaded GlassWire and monitored each and every settings from Deezer and even found that the STANDARD mode will use a less as 900kb/s whereas the BASIC used a minimum of 1279kb/sI made use i stopped the app after each settings change and restart it before testing. Today, i cannot enjoy my trips to work without stressing about bursting my monthly data plans..Things were fine 2 months ago, just decided to act weird after every updates…Using the latest deezer with Android 14Come on Deezer, you claim millions of users worldwide which makes you USD 11,000,000.00 per month if we consider only ONE million premium members. And you guys cannot make sure the app is working as claimed and advertised

61915
Z
Tiny Dancer
E
Runaway Baby
Eric GaillyRunaway Baby
asked in Android
Downloaded music not available

After downloading an album and going to Favourites > Downloaded Music, the screen is empty 

494
E
Runaway Baby
Milan Van Laar
Lover
Milan Van LaarLover
asked in Android
Songs playing in wrong language

HiSome songs are playing the wrong language when the songs are placed in playlists or in favourite tracks. This happens for some korean songs. If i play them from my favourite tracks it will play the song in Japanese while im actually clicking on the korean version, but when i search the song and play it from the artist page it will play the correct (korean) version. One of the songs that have this issue is “As if it's your last” by “Blackpink”. There were way more songs with this issue, but after i updated the app some songs started playing the correct version again. Before updating the app songs like “Boombayah” by “Blackpink” and “Batter up” by “Babymonster” were also playing in janpanese instead of korean, but “as if it's you last” and some other songs are still bugged in the latest version.It's a little weird because if actually add both the korean and japanese version of the songs in my favourite tracks, it will both play in japanese. The only way for me to play the original (kor

16420
Milan Van Laar
Lover
mdmrx
Lover
mdmrxLover
asked in Android
Android auto - Deezer problem. No last song at the begining.

the problem started about 3 weeks ago and still hasnt been fixed.in the past when I got into my car and my phone connected the touch screen of my car, android auto started automatically via wi-fi, left half of the screen showed “google map” right half used to show the last song I listened.now right half shows a black screen. passive “play and forward buttons” and writes Deezer,Touch to open.blue box must show the poster of the album. instead of “deezer, touch to open” I must see the name of the last song. buttons must be active in yellow box. when I touch, it goes to main page of deezer which looks like as if it is on my mobile phone. maybe the new gui makes that problem.check the main page of youtube music at Android auto on screen. in the past yt music and deezer main pages were similar. this is new gui of deezer on screen: when I have the blank-black screen, I open deezer from my mobile phone and last song info comes to the screen immdiately. so I can understand that either deezer d

89931
mdmrx
Lover
A
Runaway Baby
ajc9808Runaway Baby
asked in Android
Logged Out

I get logged out of the app multiple times per day.

375
Jaime.Deezer
Community Manager
M
Lover
Marks.GianLover
posted in Android
Scrollbar selection on playlists

There is an issue with the scrollbar in playlists/albums pages. When the scrollbar becomes visible, the toucharea from the scrollbar overlaps with the toucharea of the song items, making it very difficult to select or “grab” and drag it from the top to the bottom.You could compare it to the “Favorite Artists” page, where the right scrollbar is very easy to select and smooth to slide, in comparison to the scrollbar on the playlists pages.Specifications: my cellphone is a Samsung Galaxy A15, and the Deezer App is on the last version (beta): 8.0.34.2

254
Jaime.Deezer
Community Manager
A
Runaway Baby
Alex PeaceRunaway Baby
asked in Android
songs stop playing at random

I am a returning Deezer user who previously used the app quite a bit during 2024 with very few issues. It might randomly load or buffer but otherwise, especially with stable Wi-fi, it all worked well.  After returning today I have tried to use the app to play music throughout the day on my phone (android) and it keeps stopping and either saying error loading playback failed, or just closing the app. I have tried the mentioned steps of restarting my phone, the app and clearing the data to try to fix the issue but still, it keeps stopping. It really is disappointing as I was looking forward to trying Deezer again as I like the UI and flow feature a lot. Please any help would be greatly appreciated.  

643
Jaime.Deezer
Community Manager
Garlic_Brea_d
Runaway Baby
Garlic_Brea_dRunaway Baby
posted in Android
Why is Deezer for Android so bad now?

I have been using Deezer for a very long time over the course of several different accounts. It has gotten progressively worse for at least 3 years now. I want to know if it’s going to get any better, because I’m on the brink of switching to Spotify. Below are my issues with Deezer for Android. For context, I’m using a Samsung S20+ with no damage or anything with plenty of spare storage and my system software and app version are all up-to-date.Painfully slow search feature. I have Wi-Fi with 30mb upload and 30mb download consistently. The app continually struggles to search ANYTHING. Sometimes it works fine, but usually it buffers for several minutes before returning a result which is sometimes not even what I search for. It never used to do this, it started maybe a year ago or so. I have tried mobile data and that doesn’t help. Low download integrity. I had about 30GB of downloads which I’d say is on the small side for audiophiles like myself. They worked without issue for years until

115819
José.Deezer
N
Runaway Baby
NatsuENDRunaway Baby
asked in Android
Downloads blank on mobile app

I tried looking at my downloaded music and there is nothing there but if I go to my favorites and that I can see them.

384
N
Runaway Baby
J
John.Nowak
asked in Android
Deezer player widget disappeared (android)?

Hi, widget on android phone worked fine till I connected with android TV to stream some music. Together with that widget just disappeared from phone screen. I've tried to add it aganin but now I see only 2 available widgets: Playlists and Flow. Where is player widget?? Lock screen widget works fine. Thanks. Edit: I reset my phone and widget was back. I added it to phone screen, started streaming to TV and widget disappeared in the same moment. Any idea?

261921
F
Tiny Dancer
S
Runaway Baby
Suus77Runaway Baby
asked in Android
Since a while I am unable to listen to NPO Radio 2 (Netherlands) anymore

Since a while I am unable to listen live to NPO Radio 2 (Netherlands) anymore. Does anyone have an idea what is going wrong? I have already installed the app again and logged in again as well a few times. It's giving the notification: try-out again. 

33238
W
Tiny Dancer
A
Runaway Baby
antikovtRunaway Baby
asked in Android
The widget deletes itself after getting to the end of the queue when Chromecasting

There's an old thread that touched upon this but seems to have been forgotten.The issue is 2-3 years old.Steps to reproduce:1. Make a queue/playlist2. Start playing3. Cast to a Chromecast-enabled device4. Wait for playback to finish5. After the music stops, the homescreen widget is nowhere to be found Tested with a Samsung Galaxy S23 Ultra and a Google Nest Audio speaker

203
C
Tiny Dancer
M
Runaway Baby
MrRundasRunaway Baby
posted in Android
Bug and playback issues on Android

Hi everyone,I'm on a trial month of Deezer, and I'm experiencing some issues. Regardless of whether the volume normalization option is turned on or off, every time playback moves from one song to the next (in a playlist or an album), the volume drops significantly. If I pause and play, the volume returns to the correct level.Furthermore, sometimes when I pause and play, the app skips to the next song in the album. Am I the only one experiencing this? Any fixes?I've tried enabling/disabling the volume normalization option, but as I said, it doesn’t fix the problem regardless of whether it's on or off. I've also tried clearing the cache and uninstalling/reinstalling the app, but nothing changes.

191
Leonídia.Deezer
Alien SuperStar
J
Runaway Baby
JshKlsnRunaway Baby
asked in Android
Uploaded MP3s missing art and artist in "favourites" when liked.

I uploaded MP3s with all the correct info, and this does appear in the MP3 playlist. But if I like those songs, and look at them in my “favourites” playlist, the info is missing. 

333
Jaime.Deezer
Community Manager
N
Runaway Baby
Nie dupreez DanielRunaway Baby
posted in Android
Unable to que downloaded songs offline

The title is pretty straight to the point. When I'm online, I'm able to que songs (downloaded or not) to what I'm currently listening to, but when I'm offline (even in offline mode) I'm unable to que songs. It gives me "connection error", but the songs are downloaded and I can't understand why this would be an issue. If I select a downloaded song while offline, it works just fine. I'm just unable to que songs while offline. If anyone can help, I would appreciate it very much!

131
Alfredo.Deezer
Community Manager
N
Runaway Baby
Nicholas ConradRunaway Baby
asked in Android
Android - Home Screen Widget - Breaks when Casting

Hi! New to Deezer, just checking it out for the first time today after Spotify removed the Android widget feature. Unfortunately, I'm having a little trouble with Deezer's widget too. It starts out working as expected, I can start/stop, skip, etc... But then I open the app to Cast, and upon returning to the homescreen, the widget no longer displays playback controls, rather it just says "Open Deezer". This is not ideal, but fine.... Except that if I click the widget to open Deezer, Deezer does not open, rather the widget goes blank, and will no longer work until I uninstall and reinstall the whole app! I tried just removing and re-adding the widget, but unfortunately, after initiating a cast apparently, the 4x1 playback widget ceases to exist in the widget picker. Troubleshooting steps: I have uninstalled and reinstalled the app, this works until the next time a Cast is initiated. I have moved to the beta version of the app, this worked until the next time I initiated a Cast. I have a

95629
M
Tiny Dancer
E
Runaway Baby
ElectricKaibutsuRunaway Baby
asked in Android
Japanese language search is broken

Japanese language search is broken in Android in at least two ways: You cannot type in Kanji (the Chinese characters), you can only type in hiragana (a phonetic alphabet). Normally using Gboard (the default android keyboard) you type something in phonetically in hiragana and Gboard presents options to change this word to Kanji but this is not happening with Deezer. Also, sometimes you need to add “voicing marks” to hiragana which would for example change a “ha” sound to a “pa” sound. This is also broken. Basically it looks like Deezer is processing each character as soon as it's entered, taking control away from Gboard before the user can finish entering the word. Search will not find a Japanese artist if you search for their name in Japanese. Even if you type an artist's name in a separate app to write out the kanji to get around issue #1 and copy and paste into Deezer it will not find the artist, even though the artist's name is written in the same Kanji when the app is set to Japane

11310
E
Runaway Baby
Milan Van Laar
Lover
Milan Van LaarLover
asked in Android
songs are greyed out or playing wrong version/mp3's not showing album art anymore

Hi, Loads of songs are greyed out in favourite tracks and other playlists and sometimes even in artist pages. the only way to play them is by looking up the song and play it from the search page. the songs that are greyed out are always the same songs (for example “secret story of the swan” by “iz*one” or “whistle” by “blackpink”) even when logging in to a different account or using a different device. Some songs are playing the wrong version when i play them from my playlists. for example if i click on the korean version of “as if its your last” by “blackpink” it will actually play the japanese version intstead of the korean. the only way to play the correct version of all the songs that are playing in the wrong language is by going to the artist page and play it from the album the song is in. the weird thing is that is the exact same song as it will say that the song is in my favourites, but when i play it from the artist page the language will be correct. Most of my Mp3 files are no

66332
M
Lover
Milan Van Laar
Lover
Milan Van LaarLover
asked in Android
album art disappear when adding song the queue

Hello, Since a week ago there is a bug where if you add a song to your queue by clicking on "play next" it doesnt show the album art of the song anymore. This happens with literally every song. I'm on the latest beta version right now, but the latest stable version has the same issue. 

392
Milan Van Laar
Lover
B
Runaway Baby
BouletteRoseRunaway Baby
asked in Android
Deezer freaks out when my phone is connected on usb-c

Hello everyone !I've been having a weird problem for the last few month.I have an old car without any bluebooth for the radio so i have to connect my phone with a usb-c cable to make the music come out of the car speakers.It was working perfectly fine until a few month ago, when i start my car and connect my phone to the usb-c cable, a gemini tab pops up on front of everything (i still haven't found how to stop it from happening) and i have to manually exit it.When i open deezer and select a song (or start my favorites in random shuffle) it starts freaking out and autoskips everything at full speed and never stops.I tried forcing the app to stop and even rebooting my phone but as soon as i reopen deezer and start a song/playlist it does the same thing again on loop.I even tried to disconnect my 4g connexion and put deezer on the "no connection" mode but it doesn't do anything and the music keeps on scrolling automatically.It only happens when my phone connect on the usb-c cable in my c

402
awesomemac
Deezer Legend
P
Runaway Baby
piotrartistRunaway Baby
asked in Android
doesn't cast to google home speakers

Doesn't connect to google home speakers.  

876
P
Runaway Baby
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