Android

This issue has been happening for some time on both the Android app and the Windows app.  When listening to an Artist’s Discography and finding an album I like, I tap the Heart icon on that album to favorite it, and the heart icon turns purple.  This is expected behavior. But after some time, when I check under that same Artist’s Discography, by tapping Favorites > Artists > (Select Artist) > Discography, the album (or albums) that I previously Favorited are no longer marked as Favorited.  I am the only person that uses my account.  No one else has access to it.  See this example below.  I had previously Favorited the albums by the band 8°6 Crew - Working Class Reggae, Old Reggae Friends, and Bad Bad Reggae.  Now they are not showing as Favorites.  

Hi,I cannot get the Deezer app to appear in Android auto.It's not available in the settings in Android Auto (Customise app) and does not appear in the selector list. (I recently installed Waze on my phone to see if that appeared on Android Auto and it did straight away.!)I have the latest version of Deezer on my phone. Anyone got any ideas?Thanks 

HIFor a while now, when I use Deezer from Android Auto, and I click on the three dots to add a song to my favorites, or change the playback mode to shuffle or something else, it doesn't let me select the options I want, but instead takes me to the other controls.I'm attaching a video.https://streamable.com/goof99

I cast a song to a speaker via the app, and it plays on the speaker. I can pause the song or skip back and forth from the pull down screen, but there’s no way to change the song within the app once I’ve cast the song. In addition, when I find a different song on the app and hit play, it starts playing on the phone, while the previous song is playing on the speakers. It’s common to accidentally have two songs playing, and I have to stop casting and shut the whole app down in order to fix it. This issue happens on multiple speakers/devices. I’ve had the same issue since I downloaded Deezer over a month ago. App is updated. I’ve cleared the cache. Reinstalled the app. I’m using a Samsung Galaxy S23+. Spotify works perfectly. Tidals works perfectly. Only Deezer has issues. Also throwing it out there that the Deezer AI virtual agent is absolutely infuriating. 

There is a problem on android related to album items on the Favorited Albums Page/List having a blank image instead of displaying the proper cover art, and it happens when an album has at least a single released that has a different cover art (for the single) in relation to the album. It appears that when you click on the album item, in the album page itself, the cover is correct, but not on the list before that. Examples are “Porter Robinson - Smile! :D” and “Magdalena Bay - Imaginal Disk”.For info: Im using the latest beta version (9.0.1.2) on a Galaxy A15, and this is a constant problem even when installing the app again / clearing cache, etc, and it has been a problem for some time.

I need to be able to skip a song. Add a song from my phone while playing music on my tablet. Is this possible with this app?Pixel 9 to Lenovo tablet

As described by many other people, I have downloaded songs that don't play if my phone isn't connected to the internet. My "Favorites" are marked with the green check ✅ when I go to the downloaded section, but every time I'm offline and I press play the music loads and then lets me know that I'm in Airplane Mode or that I'm having network issues and that it can't load the content. This issue has to be fixed 🙏🏼

This was working for the last couple years and stopped a couple weeks ago. I deleted all 35GB of downloaded music and cleared all cache/data in the app, then re-downloaded it (which sucks because I’m on a metered internet connection). The bug is still present. Steps to reproduce:pay for premium account download playlists close app switch off internet connection (airplane mode + wifi off) open app open “downloaded music” (which correctly shows playlists as downloaded) click on a downloaded playlist app won’t load the playlist or play Among other issues, the app seems built to load static resources (album thumbnails, song titles, playlists, etc) from the internet every time we open a playlist, even downloaded playlists, instead of using a cached copy

Hello, when im cycling or driving my scooter I would like to keep listening Deezer directly from my phone while using my earplugs connected for audio to listen AI/notifications ect.Is it possible because when i select my phone from the Deezer app to shot the sound, it leads me to the earplugs setting where i could uncheck “audio” in their options, but I would also lose the notifications from the other things mentioned.

Hi !I am on a deezer family account, and am not the owner.Around a month ago, my account had an issue and it seemed like it merged with the owner's. I am no longer able to add favorites "Unable to add <song> to the Favorite Tracks". I can still access MY favorites from the favorites in the middle tab on the Android App, but from the home, it's the owner's. Also, the Deezer Months & year are now the owner's as well.This issue is ONLY on my Android Phone, and I dont have this issue on web deezer from my computer. Other members of the deezer family dont have the issue (Android as well).I already did reboots / updates / uninstall-reinstall.Thanks for the help !

Doesn’t matter what software I use, I’m getting this error:"The requested content is not loading. Error: MS1002"In freshly installed Android app, in Windows 10 app, just in browsers - MS Edge, Firefox, Waterfox, never mind.I logged out/in, cleaned cookies, caches etc.

Alright so i have an issue, which i really havent seen anybody talk about yet. I use deezer on my windows pc, and its working great. I just have one issue. The scroll speed is like insanely fast. Like if i go to an artist profile to look at their discography i cant see any of their music, because it just scrolls past. The issue also affects albums and playlists, so i really cant choose what music i get to listen to. I dont have this issue on any other application on my pc, or the deezer web player. Can anyone help?

Hello, The deezer app is using a lot of my phone battery, more than android games.I have downloaded most of my songs, so it is not using internet.Is there a way to limit battery use ? 

Multiple issues... When I cast to a Google device the music continues to play on my phone and on the device I'm casting to. I have to shut the phone down to get the music to quit playing on my phone. This occurs on both a pixel 6 and pixel 9. In addition if I use heos to stream it only gives me a limited number of skips per hour.

Everytime I open the app the song I was last listening to restarts. If I am listening to a song and pause it while not in the app and wait over 5 minutes and then try to play the song again it doesn't work and then I have to open the app and then start the song at the beginning again. I just want to know if there's a way to get Deezer to remember where I was in a song and keep playing from there. 

When I play some explicit music, it censors the music. Unliking the music and liking again doesn't fix the issue. I've screen recorded the issue to see. https://drive.google.com/drive/folders/193VcHKyptu3JZzgNQwmVpJYhKlXge4EF

Hi. When im in my car and ask google to play a song, it says "sure playing....... on deezer" but then it doesn't open the song. If deezer is already open on AA then it just keeps playing the song its on rather than switching to the song I've requested.Any suggestions? I've done the standard things (clear data and cache in deezer and AA app, reinstalled both, changed battery settings etc) Thanks

Have a Bowers and Wilkins system and cannot connect to it via the Deezer App. Why?

Hi, Loads of songs are greyed out in favourite tracks and other playlists and sometimes even in artist pages. the only way to play them is by looking up the song and play it from the search page. the songs that are greyed out are always the same songs (for example “secret story of the swan” by “iz*one” or “whistle” by “blackpink”) even when logging in to a different account or using a different device. Some songs are playing the wrong version when i play them from my playlists. for example if i click on the korean version of “as if its your last” by “blackpink” it will actually play the japanese version intstead of the korean. the only way to play the correct version of all the songs that are playing in the wrong language is by going to the artist page and play it from the album the song is in. the weird thing is that is the exact same song as it will say that the song is in my favourites, but when i play it from the artist page the language will be corre

So I liked that Deezer had a themed icon, it fit perfectly on my themed homescreen. Now suddenly its gone. Is this a bug or a business decision? I assume the former in which case I wanted to bring it to attention! Let me know if I need to grab logs. 

I have version 9.0.0.2, on Android 16 on a Samsung S25 Plus It is using a lot more power, as in draining the battery in four hours from fully charged, along with loading playlists very slowly,  and I also cannot add playlists to my queue any more.  It is very slow / laggy in general now, and this is a fairly new high end phone too. This all started about two weeks ago, I have tried restarting my phone. I notice this happened around the same time the "Launch Track Mix" feature was added. If I uninstall and reinstall the app will I need to redownload all my downloaded playlists? 

Hi, widget on android phone worked fine till I connected with android TV to stream some music. Together with that widget just disappeared from phone screen. I've tried to add it aganin but now I see only 2 available widgets: Playlists and Flow. Where is player widget?? Lock screen widget works fine. Thanks. Edit: I reset my phone and widget was back. I added it to phone screen, started streaming to TV and widget disappeared in the same moment. Any idea?

Does anyone know what this was or how to retrieve it?

When I'm casting music through the deezer app to a smart speaker after a few tracks the app will no longer show the correct song and artist, typically it will be a couple of songs behind what's actually playing currently. This has happened every time I've used the app this way.Using the Android app version 9.0.3.3

I added something to my library and then removed it but it's still there.  I don't see any possibie way of fixing this.  I clicked on "help" and apparently "the community" is in charge of customer service???  Ok.... Any workable suggestions?