Android

Do you need help with Deezer on you Android device? Ask your questions here!

  • 542 Topics
  • 2,658 Replies

542 Topics

A
Lover
ArtemUaLover
asked in Android

Bugs with offline playback

For a long time, probably for six months, offline playback works very poorlySo the problem is that if you enable offline shuffling of tracks, then a playlist of 2-3 tracks is created, which play in a circle and often freeze. I recorded this in one of the pinned videos.  It is worth noting that there is no problem if you manually switch each track with the "next" button. You can see this in one of the pinned videos. If I remember something, I will add it to the comments https://www.veed.io/view/fa0bce7b-d7f8-4292-8a55-1026cae034f4?panel=share https://www.veed.io/view/c7662fa9-eedd-42c7-9201-7c79c0482222?sharingWidget=true&panel=share 

4
Leonídia.Deezer
Community Manager
13 days ago
O
Runaway Baby
Olga.IvanovaRunaway Baby
posted in Android

Why are my favourite tracks on Deezer are not downloading?

Not downloading* Hi all! I recently added a couple of tracks to favourites, but alas, they aren't downloading. Never happened before. Before you ask:- Yes, I am on, WiFi and it's working.- Yes, I have the download toggle switched to green.- It doesn't download on cellular either. - Yes, I have enough storage space on my device. - Smart cache is > than Deezer files size.  I would rather refrain from cleaning the cache completely, as it will take me hours to download everything again.  Thanks in advance for all your suggestions and workarounds, I really appreciate it!  

40
K
Runaway Baby
13 days ago
floraprocess
Runaway Baby
floraprocessRunaway Baby
asked in Android

Album display often having problems since update

hi, i keep having an issue with album display on my Samsung tablet ever since the redesign update - i have tried both restarting device and app uninstall/reinstall but it keeps happening in flow and in playlists, it will get stuck inbetween albums like below, or sometimes even display the art for an entirely different track further down in a playlist (second image). i noticed as well sometimes the artist/album text will be cut off which you can also see in the image below. idk if anyone else is having this same issue but it’s a bit messy to look at like this 😭edited to add: sometimes going into the playlist and returning will put the art back into centre focus but not always (and sometimes trying this just...changes the track when thats not what i wanted to do 😅) 

0
floraprocess
Runaway Baby
13 days ago
U
Runaway Baby
User1993Runaway Baby
asked in Android

Music does not download

As you can see from the screenshot some music downloaded, some doesnt. This is not a new issue, I've had this problem in the past. The suggestions the help team gave was to uninstall the app and re download all my music, which I did. When this current problem reared its head again, I cleared all data, uninstall, re-installed, and some of the music downloaded, others not. I adjusted the Deezer allocated space to 40Gb, which is almost 2.5x more than the data/space needed, according to Deezer data.Furthermore, Ive read here that if it doesnt auto download, I have to use the manual selection. Which does not exist.  

9
U
Runaway Baby
13 days ago
C
Runaway Baby
civitanoRunaway Baby
asked in Android

App skips to next track when in focus

The new app seems to have an annoying behaviour or bug. It plays fine in the background. But as soon as it is brought back to focus, it immediately skips to the next track.Android 10 and 12, a smartphone and a tablet, both have this issue

2
C
Runaway Baby
14 days ago
M
Runaway Baby
Maja3010Runaway Baby
asked in Android

app for watch

I have Samsung galaxy watch 4, I've downloaded the app without any issues but I'm unable to log into deezer on it. It keeps saying, "hold your phone close to your watch too log in" I've done this dozens of times. Uninstalled on my watch several times. Just turned off and on but won't work. Quite infuriating. Anyone got a fix for this?

5
R
Tiny Dancer
15 days ago
O
Runaway Baby
Occams_CatRunaway Baby
asked in Android

Amazon Firestick - Deezer App not found?

I’m trying to use my 4K Amazon Firesticks with the Deezer in the UK- when I search the Amazon App Store on the stick, Deezer comes up as an option to download, but when you clik on the app it just says ‘App not found’. Have Deezer removed the app, can I side load an APK?Thanks

2
O
Runaway Baby
15 days ago
L
Tiny Dancer
Lawrence LevittTiny Dancer
asked in Android

can't get my galaxy watch 5 pro logged in

I can't login to my watch I got my phone right next to my watch but each time I clicked on login from my watch it failed and nothing happened at all 

1
Leonídia.Deezer
Community Manager
15 days ago
W
Runaway Baby
waltersorto19Runaway Baby
asked in Android

help please it keep pop up loading fails when i listen a song on my phone how can i fix this

Loading error keep pop up when I listen music on my phone 

3
Jaime.
Community Manager
17 days ago
M
Runaway Baby
mennoknight78Runaway Baby
asked in Android

Deezer sucks me dry!

I've been using Deezer Premium for a few years now. Never had any problems. The last few days however the Deezer app (on Android) keeps going through my data like crazy. I have a 10Gb/m bundle - it was gone within a week. Added 1 GB (10 euros, mind); listened to a few songs - gone within a day. Another GB - same thing. (and yes, it is Deezer that does this, I checked).This is all quite puzzling. Not to mention expensive. My listening patern is exactly the same as it was a month a go, or a year ago, for that matter. I've been listing to HiFi for almost three years now. So no changes there. Deezer Support is keeping awfully quiet. Any ideas/suggestions?

3
awesomemac
Lover
18 days ago
B
Runaway Baby
Badarc12Runaway Baby
asked in Android

You will not awnser this Deezer, because it will cost you. Why is there no STOP button????

You are ripping people off with the absent stop button.....

4
B
Tiny Dancer
18 days ago
B
Runaway Baby
Bl4ckthorRunaway Baby
posted in Android

frequent audio hiccups and glitches while streaming

HelloSince a few months I have been enduring more and more audio hiccups while streaming non downloaded tracks on my phone.Sometimes, even multiple times per song.It's not on every song. It can also be on popular songs which I heard before and should be in my cache.I am listening high-end audio and prefer lossless. I have tried switching quality a few times and the problem persists. I first thought it could be a few glitches while downloading server content while buffering content (http fail maybe?) which can be internet related but it is getting worse lately.My output device is Bluetooth ( ears or car ) but I think the type of hiccups is not Bluetooth related as I seem to experience them also without Bluetooth.A listening session of 1 hour had at least 10 glitches yesterday (Saturday evening).They completely mess up the song and vibes. I have a OnePlus 10t with android 13 fully updated.Provider: 4g/5g Proximus/Belgium with nearly unlimited data. Mostly connected on 4g or my own WiFi.I

4
T
Tiny Dancer
18 days ago
N
Runaway Baby
NoBaRunaway Baby
asked in Android

Bug: Screen flashing black

Since the redesign, every time I navigate within the all all UI-Elements briefly “blink”/”flash” and become black.worst offender is the small mini player, which actually animates (!) itself to black and back to normal.this is very distracting, and irritating.

1
N
Runaway Baby
19 days ago
T
Runaway Baby
trashpanda007Runaway Baby
asked in Android

Can I disable the auto scrolling in menus?

When I select an album or artist and scroll down just a little to see the next songs, the app automatically scrolls back up. The same thing happens in reverse. It's annoying because I can't select anything during the scroll animations.

1
N
Runaway Baby
19 days ago
O
Runaway Baby
Omar TomaRunaway Baby
posted in Android

Equalizer not working on Xiaomi 13T pro

When listning to songs, every time I skip or change the song the EQ shuts off and I need to open it's menu to get it working

5
S
Tiny Dancer
21 days ago
A
AlliB83
posted in Android

Closing app music keeps playing in the background

When closing the app down the music i am playing still plays in the background so i then have to open the app again, pause the song and then shut the app. It never used to do this...any ideas??

61
B
Tiny Dancer
22 days ago
B
Runaway Baby
Baillien JohnRunaway Baby
posted in Android

yamaha music cast

Constant systeemfout bij het willen afspelen van Deezer met de Yamaha rn803d reciever. De app al volledig verwijderd, zonder resultaat.....

13
Leonídia.Deezer
Community Manager
23 days ago
T
Runaway Baby
Tamás CservenákRunaway Baby
asked in Android

Chromecast with Google TV client is very buggy

I use Deezer on 3 platforms: Desktop (Linux), Android Phone and Chomecast w/ Google TVThe client is very unstable (on the brink to be unusable) on Chromecast w/ Google TV. Examples:Starting Flow (My music → Flow) simply makes client crash (you end up on Chromecast home page) Starting Home → Flow behaves weirdly, it ends up in partially updated screen, like is waiting for back-end.The Chromecast with Google TV (4K) is up to date, and Deezer client is up to date as well.

2
T
Runaway Baby
23 days ago
Noam Asulin
Deezer Legend
Noam AsulinBezi since 2017
posted in Android

Album page refreshes when navigating back to it

Hi For a while now , in multiple versions the albums page refreshes automatically . I’ll demonstrate it by the following scenario :  Go to the albums section under favorites tab  scroll down to select an album to play .  Enter that album page  Go back to the albums pageResult : Albums section is refreshed and goes back to the beginning It doesn’t save the latest location . That is really annoying , Deezer version - Beta - 7.1.0.36 Android version -11It happens for about 6 months now , even more . Thx .   

10
awesomemac
Lover
27 days ago
O
Runaway Baby
Ole LaursenRunaway Baby
asked in Android

can't play albums

Hi!For some time now, I cannot play albums. When I try, the app returns to the previous song. I am using a 3 year old Motorola One Hyper phone.Why is that?

1
Nina Nebo
Deezer Legend
27 days ago
P
Runaway Baby
Petar RadosRunaway Baby
posted in Android

all my downloaded songs desapears

All my songs disappeared but still deezer uses 50GB of storage, and lately I have problems with loading songs

3
Leonídia.Deezer
Community Manager
29 days ago
D
Runaway Baby
dejushinRunaway Baby
posted in Android

Bug report on beta android app: search UI issue

Version 7.1.5.26 of the app. I'm a beta tester. I've encountered a somewhat annoying bug. I've attached a YouTube link demonstrating the issue.

1
Leonídia.Deezer
Community Manager
29 days ago
Buckdls
Runaway Baby
BuckdlsRunaway Baby
posted in Android

playlist problem

After using tune my music my favorites playlist goes from 1713 to 215 and sometimes 500 after I try to download it. I'm using a LG xpression plus with a 64gb micro SD card. Is that normal. I transferred from YouTube music. I started using Deezer for the audio quality. 

2
Buckdls
Runaway Baby
1 month ago
K
Runaway Baby
Kristof Van Den BroekRunaway Baby
asked in Android

deezer shutting down

Why does Deezer stop playing after 3 songs on my Samsung tablet?

2
K
Runaway Baby
1 month ago
C
Tiny Dancer
cydedgeyTiny Dancer
posted in Android

can a mod delete my account

Hi can a mod delete my account pls. Many thanks 

1
Nina Nebo
Deezer Legend
1 month ago
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