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Do you need help with Deezer on you Android device? Ask your questions here!

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    Jaime.Deezer
    Jaime.Deezer
    Topic Error: requested content is not loading/fail to load content
765 Topics
T
Lover
ThimoclesseLover
posted in Android
Better image quality lockscreen (android)

I noticed that the quality of the images of the player on android is low. The player that I talk about is the one on the lock screen and the notification center on my Google Pixel. I’ve put an example of that, I’m talking with screens. There is Deezer, Spotify and YouTube Music. Spotify and YT Music have high quality. But the Deezer one is in bad quality. However, images in the app player are in high quality, so it’s only on the lock screen/notification center player. Also, it lacks of a “like” button and “next music” and “previous music” but I heard that they are working on. I hope that Deezer will fix that quickly because add a feeling of old app… If someone of the Deezer Team read this, love you guys It adds a feeling of bad quality to the app. I think that it’s not hard to implement

2246
busattovini
Runaway Baby
F
Runaway Baby
ferg8Runaway Baby
posted in Android
Music not being downloaded

Recently got a new phone so the first thing I did was rip through the list of favourite albums to download so I can listen offline if needed. This was about 3 weeks ago now. Today I was browsing my album list but noticed the download icon was gray, and checking the list only half of the music I selected had been downloaded. I have also verified this by selecting listen offline where I wad unable to listen to this music. Why is so much music failing to download? No error messages were seen. App has been restarted, cache cleared, phone restarted etc. Using Android 14 with the latest Deezer beta version. Phone has plenty of storage (400+GB free space). Getting pretty fed up with all these issues now, on the verge of cancelling and signing up with Tidal...

225817
P
Runaway Baby
T
Lover
Tomatough
posted in Android
Playlists not downloading fully, MP3s not working or playing wrong audio

I’ve had Deezer Premium installed on my up-to-date Android phone for years, with 300+ MP3s added and several playlists of about 100-400 songs each downloaded for offline play. This always worked fine. I recently added extra MicroSD storage to the device. The Deezer app indicated that switching from internal storage to SD would delete downloaded files. Fair enough, accepted. Now multiple user-added MP3s fail to play (Error: MS0674), or they play audio from another MP3 file and subsequently stop due to song length mismatches between the files. The incorrect song playing can be temporarily remedied by clearing Deezer's cache in the app and clearing the stored data and cache for Deezer in Android settings. But error MS0674 remains, often affecting different MP3s. And the incorrect MP3 playing issue eventually returns too. The MP3s work correctly on Deezer’s website on desktop web browsers. Additionally, when downloading playlists many regular (not user-added MP3) songs will now no longer d

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Jaime.Deezer
Community Manager
G
Runaway Baby
GMBRunaway Baby
asked in Android
music continues on phone when casting

Multiple issues... When I cast to a Google device the music continues to play on my phone and on the device I'm casting to. I have to shut the phone down to get the music to quit playing on my phone. This occurs on both a pixel 6 and pixel 9. In addition if I use heos to stream it only gives me a limited number of skips per hour.

141
Alfredo.Deezer
Community Manager
N
Runaway Baby
Najwa BarriosRunaway Baby
posted in Android
Why offline mode doesn't allow to do anything?

Since a couple months I've experienced troubles while offline (not the offline mode). Even with already downloaded music It doesn't let me add to queue, play next or modify the queue, it says I must have internet connection. Also every time I move a song in the queue it scrolls back to the top, and having a 1000 songs Playlist it's pretty annoying. A lot of songs appear as not playable and other simply mark an error. I already cleared the cache, re-installed the app, extend the smart cache and nothing works.

193
Alfredo.Deezer
Community Manager
R
Runaway Baby
Rustam GimadiyevRunaway Baby
asked in Android
Google assistant can't play albums or artist on Deezer

Hi! When I am asking to play something specific on Deezer, google says that something went wrong. I am on Android 11 and Oneplus 8 Pro.

84028
Jaime.Deezer
Community Manager
A
Runaway Baby
ANDREW COELHO DE MOURARunaway Baby
asked in Android
erro ao logar

Estou com erro na conta Deezer … Tenho o Deezer Premium na conta da Tim … E está tudo ok ,acabei de ligar lá e quando vou logar aqui fala que meu número não é cadastrado .

91
Nina Nebo
Deezer Legend
G
Runaway Baby
goalie59Runaway Baby
asked in Android
The App

I use an android phone and it will not show any of my downloaded music. The screen just shows grey blocks. I can see that my downloaded music is still on the app but I can’t access any playlists. Apart from completely removing the app from my phone are there any other suggestions. Is this a common problem? Thank you.

304
G
Runaway Baby
K
Tiny Dancer
Kostya MTiny Dancer
posted in Android
return flow widget 1x1

return flow widget to 1x1 on android

61
Jaime.Deezer
Community Manager
Z
Runaway Baby
zeroone333Runaway Baby
posted in Android
Downloaded music page not loading using Android app...

Not sure what the deal is as I haven't changed any settings on Deezer or elsewhere in my phone, but for the last 4-5 days now whenever I tap to go to my downloaded music page of the app it's like the page is infinitely loading and everything is just grey and “in motion”. Never had this issue before. I have 250+ gigs of dl’d music on my phone in Deezer, and it's what I usually choose to listen to altogether. Streaming is fine, Albums, Artists, etc come up fine. Favorite Tracks works, but it takes quite a while for them to load and while it's loading it looks as if the tracks in there I've downloaded have not been...until it eventually loads 2-3 minutes later. I've checked my Premium subscription & payment method, and there's no problem there if that helps any. Anyone have any idea what could be going on here? Seriously any help whatsoever would be greatly appreciated!!!

204
Jaime.Deezer
Community Manager
B
Runaway Baby
BXIIIRunaway Baby
posted in Android
HIGH mobile data usage

After numerous tests and multiples un-installed and re-installed processes, i had no other options than sharing my frustration here. Deezer will consume a LOT of mobile data and despite using the BASIC sound mode for mobile, it will consume up to 4mb/s resulting in an average of 50-70mb per tracks. I downloaded GlassWire and monitored each and every settings from Deezer and even found that the STANDARD mode will use a less as 900kb/s whereas the BASIC used a minimum of 1279kb/s I made use i stopped the app after each settings change and restart it before testing. Today, i cannot enjoy my trips to work without stressing about bursting my monthly data plans.. Things were fine 2 months ago, just decided to act weird after every updates… Using the latest deezer with Android 14 Come on Deezer, you claim millions of users worldwide which makes you USD 11,000,000.00 per month if we consider only ONE million premium members. And you guys cannot make sure the app is working as claimed and adver

62715
Z
Tiny Dancer
E
Runaway Baby
Eric GaillyRunaway Baby
asked in Android
Downloaded music not available

After downloading an album and going to Favourites > Downloaded Music, the screen is empty

514
E
Runaway Baby
Milan Van Laar
Lover
Milan Van LaarLover
asked in Android
Songs playing in wrong language

Hi Some songs are playing the wrong language when the songs are placed in playlists or in favourite tracks. This happens for some korean songs. If i play them from my favourite tracks it will play the song in Japanese while im actually clicking on the korean version, but when i search the song and play it from the artist page it will play the correct (korean) version. One of the songs that have this issue is “As if it's your last” by “Blackpink”. There were way more songs with this issue, but after i updated the app some songs started playing the correct version again. Before updating the app songs like “Boombayah” by “Blackpink” and “Batter up” by “Babymonster” were also playing in janpanese instead of korean, but “as if it's you last” and some other songs are still bugged in the latest version. It's a little weird because if actually add both the korean and japanese version of the songs in my favourite tracks, it will both play in japanese. The only way for me to play the original (k

16420
Milan Van Laar
Lover
mdmrx
Lover
mdmrxLover
asked in Android
Android auto - Deezer problem. No last song at the begining.

the problem started about 3 weeks ago and still hasnt been fixed. in the past when I got into my car and my phone connected the touch screen of my car, android auto started automatically via wi-fi, left half of the screen showed “google map” right half used to show the last song I listened. now right half shows a black screen. passive “play and forward buttons” and writes Deezer, Touch to open. blue box must show the poster of the album. instead of “deezer, touch to open” I must see the name of the last song. buttons must be active in yellow box. when I touch, it goes to main page of deezer which looks like as if it is on my mobile phone. maybe the new gui makes that problem. check the main page of youtube music at Android auto on screen. in the past yt music and deezer main pages were similar. this is new gui of deezer on screen: when I have the blank-black screen, I open deezer from my mobile phone and last song info comes to the screen immdiately. so I can understand that either dee

90631
mdmrx
Lover
A
Runaway Baby
ajc9808Runaway Baby
asked in Android
Logged Out

I get logged out of the app multiple times per day.

375
Jaime.Deezer
Community Manager
M
Lover
Marks.GianLover
posted in Android
Scrollbar selection on playlists

There is an issue with the scrollbar in playlists/albums pages. When the scrollbar becomes visible, the toucharea from the scrollbar overlaps with the toucharea of the song items, making it very difficult to select or “grab” and drag it from the top to the bottom. You could compare it to the “Favorite Artists” page, where the right scrollbar is very easy to select and smooth to slide, in comparison to the scrollbar on the playlists pages. Specifications: my cellphone is a Samsung Galaxy A15, and the Deezer App is on the last version (beta): 8.0.34.2

254
Jaime.Deezer
Community Manager
A
Runaway Baby
Alex PeaceRunaway Baby
asked in Android
songs stop playing at random

I am a returning Deezer user who previously used the app quite a bit during 2024 with very few issues. It might randomly load or buffer but otherwise, especially with stable Wi-fi, it all worked well. After returning today I have tried to use the app to play music throughout the day on my phone (android) and it keeps stopping and either saying error loading playback failed, or just closing the app. I have tried the mentioned steps of restarting my phone, the app and clearing the data to try to fix the issue but still, it keeps stopping. It really is disappointing as I was looking forward to trying Deezer again as I like the UI and flow feature a lot. Please any help would be greatly appreciated.

643
Jaime.Deezer
Community Manager
Garlic_Brea_d
Runaway Baby
Garlic_Brea_dRunaway Baby
posted in Android
Why is Deezer for Android so bad now?

I have been using Deezer for a very long time over the course of several different accounts. It has gotten progressively worse for at least 3 years now. I want to know if it’s going to get any better, because I’m on the brink of switching to Spotify. Below are my issues with Deezer for Android. For context, I’m using a Samsung S20+ with no damage or anything with plenty of spare storage and my system software and app version are all up-to-date. Painfully slow search feature. I have Wi-Fi with 30mb upload and 30mb download consistently. The app continually struggles to search ANYTHING. Sometimes it works fine, but usually it buffers for several minutes before returning a result which is sometimes not even what I search for. It never used to do this, it started maybe a year ago or so. I have tried mobile data and that doesn’t help. Low download integrity. I had about 30GB of downloads which I’d say is on the small side for audiophiles like myself. They worked without issue for years unti

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José.Deezer
N
Runaway Baby
NatsuENDRunaway Baby
asked in Android
Downloads blank on mobile app

I tried looking at my downloaded music and there is nothing there but if I go to my favorites and that I can see them.

384
N
Runaway Baby
J
John.Nowak
asked in Android
Deezer player widget disappeared (android)?

Hi, widget on android phone worked fine till I connected with android TV to stream some music. Together with that widget just disappeared from phone screen. I've tried to add it aganin but now I see only 2 available widgets: Playlists and Flow. Where is player widget?? Lock screen widget works fine. Thanks. Edit: I reset my phone and widget was back. I added it to phone screen, started streaming to TV and widget disappeared in the same moment. Any idea?

262221
F
Tiny Dancer
S
Runaway Baby
Suus77Runaway Baby
asked in Android
Since a while I am unable to listen to NPO Radio 2 (Netherlands) anymore

Since a while I am unable to listen live to NPO Radio 2 (Netherlands) anymore. Does anyone have an idea what is going wrong? I have already installed the app again and logged in again as well a few times. It's giving the notification: try-out again.

33238
W
Tiny Dancer
A
Runaway Baby
antikovtRunaway Baby
asked in Android
The widget deletes itself after getting to the end of the queue when Chromecasting

There's an old thread that touched upon this but seems to have been forgotten. The issue is 2-3 years old. Steps to reproduce: 1. Make a queue/playlist 2. Start playing 3. Cast to a Chromecast-enabled device 4. Wait for playback to finish 5. After the music stops, the homescreen widget is nowhere to be found Tested with a Samsung Galaxy S23 Ultra and a Google Nest Audio speaker

203
C
Tiny Dancer
M
Runaway Baby
MrRundasRunaway Baby
posted in Android
Bug and playback issues on Android

Hi everyone , I'm on a trial month of Deezer, and I'm experiencing some issues. Regardless of whether the volume normalization option is turned on or off, every time playback moves from one song to the next (in a playlist or an album), the volume drops significantly. If I pause and play, the volume returns to the correct level. Furthermore, sometimes when I pause and play, the app skips to the next song in the album. Am I the only one experiencing this? Any fixes? I've tried enabling/disabling the volume normalization option, but as I said, it doesn’t fix the problem regardless of whether it's on or off. I've also tried clearing the cache and uninstalling/reinstalling the app, but nothing changes.

191
Leonídia.Deezer
Alien SuperStar
J
Runaway Baby
JshKlsnRunaway Baby
asked in Android
Uploaded MP3s missing art and artist in "favourites" when liked.

I uploaded MP3s with all the correct info, and this does appear in the MP3 playlist. But if I like those songs, and look at them in my “favourites” playlist, the info is missing.

333
Jaime.Deezer
Community Manager
N
Runaway Baby
Nie dupreez DanielRunaway Baby
posted in Android
Unable to que downloaded songs offline

The title is pretty straight to the point. When I'm online, I'm able to que songs (downloaded or not) to what I'm currently listening to, but when I'm offline (even in offline mode) I'm unable to que songs. It gives me "connection error", but the songs are downloaded and I can't understand why this would be an issue. If I select a downloaded song while offline, it works just fine. I'm just unable to que songs while offline. If anyone can help, I would appreciate it very much!

131
Alfredo.Deezer
Community Manager

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