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Do you need help with Deezer on you Android device? Ask your questions here!

  • 703 Topics
  • 3,393 Replies
703 Topics
im.jordanmh
Runaway Baby
im.jordanmhRunaway Baby
asked in Android
Since the last update, I can’t access any song if I’m not on wifi or using mobile data.

 

312
im.jordanmh
Runaway Baby
27 days ago
A
Tiny Dancer
angel3943Tiny Dancer
asked in Android
no me deja descargar musica

Acabo de cambiar de cel y no me deja hacer descargas de música, alguien me puede ayudar?

101
awesomemac
Deezer Legend
1 month ago
Dawg
Lover
DawgLover
posted in Android
Random my music feature doesn't work.

Hi. I'm experiencing issues with the shuffle playback feature—the one that sets your entire library on random playback. Once I click on the button, a message appears that I must first add music, as if I don't have any.

111
Leonídia.Deezer
Community Manager
1 month ago
B
bygrhel
asked in Android
Deezer premium wont play anything at all!

Deezer worked fine yesterday. This morning nothing will play, not even downloaded tracks. Every time i press shuffle play ( play has also disappeard) i get an advert to upgrade to a family subscription. Please help me fix this.

25514
Z
Runaway Baby
1 month ago
N
Runaway Baby
Nicholas ConradRunaway Baby
asked in Android
Android - Home Screen Widget - Breaks when Casting

Hi! New to Deezer, just checking it out for the first time today after Spotify removed the Android widget feature. Unfortunately, I'm having a little trouble with Deezer's widget too. It starts out working as expected, I can start/stop, skip, etc... But then I open the app to Cast, and upon returning to the homescreen, the widget no longer displays playback controls, rather it just says "Open Deezer". This is not ideal, but fine.... Except that if I click the widget to open Deezer, Deezer does not open, rather the widget goes blank, and will no longer work until I uninstall and reinstall the whole app! I tried just removing and re-adding the widget, but unfortunately, after initiating a cast apparently, the 4x1 playback widget ceases to exist in the widget picker. Troubleshooting steps: I have uninstalled and reinstalled the app, this works until the next time a Cast is initiated. I have moved to the beta version of the app, this worked until the next time I initiated a Cast. I have a

81027
stepal
Lover
1 month ago
B
Runaway Baby
brucekettaRunaway Baby
asked in Android
Queue isn't working right

If i play my playlist the order of the songs showed in the queue isn't the same as the one of the playlist and i cannot comprehend why

397
M
Lover
1 month ago
T
Lover
Tomatough
posted in Android
Playlists not downloading fully, MP3s not working or playing wrong audio

I’ve had Deezer Premium installed on my up-to-date Android phone for years, with 300+ MP3s added and several playlists of about 100-400 songs each downloaded for offline play. This always worked fine.I recently added extra MicroSD storage to the device. The Deezer app indicated that switching from internal storage to SD would delete downloaded files. Fair enough, accepted.Now multiple user-added MP3s fail to play (Error: MS0674), or they play audio from another MP3 file and subsequently stop due to song length mismatches between the files. The incorrect song playing can be temporarily remedied by clearing Deezer's cache in the app and clearing the stored data and cache for Deezer in Android settings. But error MS0674 remains, often affecting different MP3s. And the incorrect MP3 playing issue eventually returns too. The MP3s work correctly on Deezer’s website on desktop web browsers.Additionally, when downloading playlists many regular (not user-added MP3) songs will now no longer down

1551
Leonídia.Deezer
Community Manager
1 month ago
B
Runaway Baby
Bel1975Runaway Baby
asked in Android
unable to listen to dwonloaded music in plane mode

Since few days , I cannot listen to my downloaded music or playlists or albums on my phone in offline mode or plane mode…What is the purpose to have an offline mode?And it's clear on the description : you can listen to music while offline…Thanks solve urgently the issueI have to take a plane tomorrowThanks

322
awesomemac
Deezer Legend
1 month ago
H
Runaway Baby
HodgeRunaway Baby
asked in Android
Mobile App problem - play next song in playlist does not work

Hello deezer friends,  I have some trouble with my deezer account on an android device. But first, I am using deezer family with 3 sub-accounts on 5 devices. Only one device makes some trouble. It’s an old Samsung Galaxy S7, running with an android custom rom lineage os. I was wondering because the google play store does not offers me to install the deezer app. Every other app I was searching for is available, But I don’t know why deezer not. I have 2 more android devices with lineage os, with no deezer problems. But ok, no deezer installation in the play store, so I downloaded the app in the aurora store, or made a an apk file download from apkmirror.com. With all versions of the app, I have the problem that in every album oder playlist, the deezer app stops playing at every end of each track with the error message (translated in english) ‘playback error, can not load content’ Of course I have made a re login and reinstalled the app several times. I tried the battery consumption optim

465
H
Runaway Baby
1 month ago
K
Runaway Baby
kubu4Runaway Baby
asked in Android
Album available on web, but not Android? But, can start listening on web and continue on Android...

This album by The Avalanches does not show up in the Android app, but it does show up on the web.https://www.deezer.com/en/album/84945272 I have favorited the album via a web browser and the album shows up in my Favorites on the Android app, but when I try to play the album via the Android app (Favorites > Albums), I get the following message:“Unable to load page. An error occurred. Retry.” Retry doesn’t seem to do anything. However, if I start listening to this album via a web browser, and then switch over to Android, I can switch to Android app and continue to listen to the album on the Android app! Unfortunately, this is not a great workaround, as I am unable to download and/or start the album when I’m not at a computer. Not to mention, it’s rather inconvenient.Anyone have any idea what’s going on here and/or how to resolve the issue(s)?

387
S
Tiny Dancer
1 month ago
J
Runaway Baby
Jamesj123Runaway Baby
asked in Android
glitch music stops and says active on another device

As the title says. The glitch happens all day every day and stops the music and says it's in listening mode on other devices. Deleted my old phone from the list of devices and still does it. Please help

243
Nina Nebo
Deezer Legend
1 month ago
S
Runaway Baby
Stuart CohnRunaway Baby
asked in Android
transferring favorites from Spotify

After going through the steps to transfer my Spotify favorites to Deezer, it says "Go back to Deezer" and then I get this message. I reopen Deezer and the favorites are not there.  

352
awesomemac
Deezer Legend
2 months ago
J
Lover
Jorge.FloresLover
posted in Android
Deezer is using a lot of data even when playing downloaded music or with offline mode

Since September 2024 my deezer app is using a lot of data, commonly when not in my wifi areas I play only downloaded songs, sometimes a little flow, that used to be 1 or 2 GB a month of mobile data, but in September something changed and deezer used 20 GB of data in 3 days.I must clarify that I have the don't download songs in mobile on, low spec songs play only and I play downloaded songs like 90% of the time.Well after that I turn on the offline mode, and in the beginning of October in the first day it used more than 2 GB, with offline mode!!So I used android restrictions, not allowing the app to use mobile data ever.Please check that. I'm using a Samsung S24, Android 14

221
awesomemac
Deezer Legend
2 months ago
W
Runaway Baby
WayToHappyRunaway Baby
asked in Android
cannot invite people to my family grop

It says an error occurred please try again later. What to do? 

221
Nina Nebo
Deezer Legend
2 months ago
J
Runaway Baby
Jay_YeezyRunaway Baby
asked in Android
Favorites won't load on Android anymore

- Deezer beta appFavorites stopped loading on Friday 2024-09-20I've reinstalled the app and the issue is still present.  Favorite tracks is just a blank page of various gray squares. What gives Deezer?  Put in some telemetry so you know when stuff gets broken.  Folks are paying for this and such regressions are not acceptable for a mature product! Thank you..

11510
M
Tiny Dancer
2 months ago
L
Tiny Dancer
lifezp cloudTiny Dancer
asked in Android
App reports incorrect android.media.action.CLOSE_AUDIO_EFFECT_CONTROL_SESSION instead of android.media.action.OPEN_AUDIO_EFFECT_CONTROL_SESSION, resulting in the equalization not being applied

App reports incorrect android.media.action.CLOSE_AUDIO_EFFECT_CONTROL_SESSION instead of android.media.action.OPEN_AUDIO_EFFECT_CONTROL_SESSION, resulting in the equalization not being applied

823
José.Deezer
2 months ago
C
Runaway Baby
cjeRunaway Baby
asked in Android
Slow loading and choppy playing

Today I’ve problem with my Deezer app v 8.0.22.4 on a Pixel 8 with Android version 14.I’m located in Europe. The music loads very slowly and it plays choppy.I’ve tried to restart my phone, and re-install the app. But of no help. Desktop mode works. Any idea what to do?

362
C
Runaway Baby
2 months ago
E
Tiny Dancer
ericasr1005Tiny Dancer
asked in Android
Meu top setembro

A playlist do Meu Top Setembro não está aparecendo para mim, onde posso achá-la?

181
CharlyMX
Lover
2 months ago
L
Runaway Baby
Luca StraRunaway Baby
asked in Android
When my phone is in a poket and I'm walking Deezer jumps from a song to the next during the song, dom't letting end it.

As I said Deezer on my phone jumps from a song to another while the phone is in my pocket in the middle of the song. It doesn't let finish it. It's weeks since it happening.

293
P
Tiny Dancer
2 months ago
B
Runaway Baby
BXIIIRunaway Baby
posted in Android
HIGH mobile data usage

After numerous tests and multiples un-installed and re-installed processes, i had no other options than sharing my frustration here.Deezer will consume a LOT of mobile data and despite using the BASIC sound mode for mobile, it will consume up to 4mb/s resulting in an average of 50-70mb per tracks. I downloaded GlassWire and monitored each and every settings from Deezer and even found that the STANDARD mode will use a less as 900kb/s whereas the BASIC used a minimum of 1279kb/sI made use i stopped the app after each settings change and restart it before testing. Today, i cannot enjoy my trips to work without stressing about bursting my monthly data plans..Things were fine 2 months ago, just decided to act weird after every updates…Using the latest deezer with Android 14Come on Deezer, you claim millions of users worldwide which makes you USD 11,000,000.00 per month if we consider only ONE million premium members. And you guys cannot make sure the app is working as claimed and advertised

41011
F
Tiny Dancer
2 months ago
K
Runaway Baby
KRDCRunaway Baby
posted in Android
Shuffle downloaded music bug

When I select "shuffle play" in the downloaded music section of the Android app, I get the message "in offline mode you can only listen to previously downloaded playlists and al..." There are two issues here: 1. I am trying to shuffle downloaded music, which can be played individually as albums; 2. I am not in offline mode.I have already uninstalled and reinstall the app, but the problem persists. Can anyone help please?

567
awesomemac
Deezer Legend
2 months ago
G
Runaway Baby
Gavin ChamishRunaway Baby
asked in Android
Google nest with bluetooth speaker how to change audio quality?

Google nest with bluetooth speaker how to change audio quality if using google nest on dezzer. I want to max out loseless or at least 320kbp music.

151
Jaime.Deezer
Community Manager
2 months ago
N
Runaway Baby
NDARunaway Baby
asked in Android
Deezer Android app wont load

Hello. Deezer won't load.(Note: I am out of my country for months, I don't want to change country on Deezer as I am going back next week)

18312
S
Runaway Baby
2 months ago
Z
Lover
ZaznetkhersonLover
posted in Android
Bug with favorites page at 8.0.22.2

At offline mode i have error for downloaded Favorite playlistBut at Online mode have this screenWhen starting listening Favorite from Home page all working and all tracks add to play query

836
Jaime.Deezer
Community Manager
2 months ago
D
Runaway Baby
Desert FamilyRunaway Baby
asked in Android
Song skipping like a scratched cd

I am using a Moto z2 play Android phone. In the last 6 months I've started to notice my songs are skipping like a scratched cd and have been producing this popping noise. It started out on just one or two songs but not is like every 5th song. And it is always the same songs. I have I downloaded the playlists that seem to be affected and have uninstalled the Deezer app, restarted my phone and then reinstalled Deezer. It fixes it for a few weeks and then its back.

200958
Jaime.Deezer
Community Manager
2 months ago
TERMS OF USE DEEZER COMMUNITY SITE